What home help can I get? Who pays?
The type of home help you can get and who pays for it depends on whether you want or need subsidised services (in which case your eligibility is determined by an assessment) or whether you will self pay. Typically home support services include assistance with your personal and, possibly your...
Find information about services to help stay at home
Making Life Easier at Home is New Zealand’s most comprehensive online directory allowing people and their loved ones to find local care and support options, community and advocacy groups, and service providers all in one place. It’s all about supporting older people to live the lives they want! Many older...
Home help - when it's time to act
If a health or disability issue is making it hard for you to stay living at home, help is available. Life is full of times of transition where we move from one stage to another. Managing these is not always easy. One such transition can come when a health or...
Can I get home help if I live with other people?
This depends on a number of factors including why you need the services, whether other household members can help out and whether you have a Community Services card. Importantly, in April 2023, Health New Zealand | Te Whatu Ora announced a change to the way that family care is funded....
Can I get help at home when recovering from surgery?
In many situations you will not require help at home. If you do services will be generally be provided for a short term only and what you receive will depend on your individual circumstances. If your surgery is a result of an accident and you are eligible for ACC support...
Can't find a standard rest home room? The 10km rule helps
If your preferred care home only has a premium room available that attracts extra fees and you can’t or don’t want to pay these the following applies: if a standard room is vacant at another home within a 10 km radius you may have to go there; if you are...
How much does home help for those with high needs cost?
The thing to remember about these services that they are usually required every day, and the type of care that’s needed, more complex. Naturally these factors increase the cost as can be seen in the table below. High level services generally include a mix of formal home help and personal...
How can we help mum settle into her new rest home?
Moving into a care home requires a lot of major lifestyle adjustments. While everyone deals with change differently family members may be able to utilise the suggestions below to assist with this adjustment process. All mayor changes we make in life have some positive aspects and some less so. Remember...
My family say I need home help. I don't. What can I do?
This situation does put you in a difficult position. Your family will probably be acting with the best intentions. Perhaps they noticed that you are finding some things more difficult these days. Hearing their concerns can threaten your independence and feel quite undermining and scary. While it can be tempting...
Can I get financial help to insulate my home?
The Warmer Kiwi Homes programme offers insulation and heater grants to low-income homeowners. Homeowners who hold a Community Services Card and those who live in areas that are identified as low income (you can check if you live in an eligible area on the Energy Efficiency & Conservation Authority website)....
How much does private home support (home help) cost?
The following example is for someone requiring standard, non-complex home support services three days a week. It’s a very common scenario based on the services subsidised by the health authorities. Services such as these are generally not required after hours, on weekends or public holidays. If they are, after-hours fees...
Are some home support services free?
Some home support services may be free to the client. There may be a part charge or you may have to pay for your services yourself. It depends on your situation. Funding agencies such as the Accident Compensation Corporation (ACC) and Health New Zealand | Te Whatu Ora, the government...
Can I trial a care home or rest home before moving in?
Yes, you may try out a care home (often called a rest home ) before making a commitment. You should have had an assessment first (unless you are fully private paying), and been assessed as requiring care. You will have to pay for this yourself, but you’ll probably find it’s...
I’m worried about my privacy in a care home (rest home).
When moving into a care home, many people are concerned about their privacy. You have a right to expect your privacy around your personal needs, health, and finances to be protected and respected. When you choose your home be observant and watch the interactions between staff and residents. Respectful behaviour...
Am I living in a healthy home?
A healthy home is one that is warm and dry. To be considered a ‘healthy home’, it must be between 18 and 21 degrees Celsius) and have humidity levels of between 40 and 60 percent). The Healthy Homes Standards provide a set of standards that the home you live in...
How can I adjust to living in a care home?
When making the decision to go into a care home it is common to experience a lot of conflicting feelings. You and your family/whānau may have had quite differing views on the benefits of this and the decision may not have been easily reached. This is one of life’s major...
Keeping safe at home
We should all feel safe and secure in our homes, whether we own, rent, or live in a retirement village. Here, we share some valuable home safety tips for people of all ages as well as some useful tools for older people looking for extra security measures to assist when...
How do I find a dementia care home in New Zealand?
Use the Eldernet site where each level of care i.e., rest home, dementia, hospital and specialist hospital (psychogeriatric) care in Aotearoa New Zealand is shown. See: dementia level of care , select your region and find the facility that best meets your needs. If you urgently need to find a...
What situations lead to a move into a care home?
Most commonly, people move into care because deterioration in health and management of their care makes it too difficult to remain at home. While you don't need an assessment to access residential care if you are fully paying for the services out of your own pocket, it can be useful...
Are rest homes free for the elderly?
No, rest homes and residential care facilities are not free for older people. Paying for, or contributing towards, rest home care and other residential care services is your responsibility, much like any other living arrangement. Eldernet lists providers who meet certain requirements and have a Maximum Contribution (MC) limit. This...
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