How the system works

In New Zealand, an assessment tool called interRAI helps older people access the services they need and helps sector professionals find out more about the needs of all New Zealanders. You may be referred for an interRAI assessment or you can self-refer via older person’s services. The process begins with...

It's normal to worry when you find you are struggling with day-to-day tasks. It can feel like you've lost a sense of control over your life. Yet, worry can be a motivating force too. Many people find that being clearer about what might be going on for them, such as...

Ideally you wouldn't have to wait to get an an interRAI assessment. In some areas of New Zealand (especially if you’re considered non-urgent) the wait for an interRAI assessment can be long, however. During this time, you may find that your situation changes. If this is the case, then you...

You can ask for a review or reassessment. Contact your local older persons service. If you need support to do this, you can contact The Nationwide Health and Disability Advocacy Service. They offer free, independent, and confidential advice and support to help you resolve issues with health and disability services.

A Care Plan will be developed after an interRAI assessment has been completed, usually by a health professional that works in a Needs Assessment Service Coordination (NASC) team. The plan will be discussed with you (and those closest to you, as long as you agree). If you are eligible for...

When people in the older persons’ health sector are talking about an assessment, they’re generally talking about the interRAI assessment , otherwise know as a needs assessment. (Other assessments include ACC, mental health, equipment and housing modification assessments.) The interRAI assessment is the standard assessment ‘tool’ (a computer-based programme) used...

interRAI is a well-tested and researched assessment tool used in Aotearoa New Zealand and many other countries around the world. There are a range of assessments designed to suit various populations groups e.g. children, youth, adults etc. Individual assessments are conducted around Aotearoa New Zealand. These provide health professionals and...

What is NASC? After you have had an interRAI assessment, and if you are eligible to receive services, you will probably be referred to someone known as a service or care coordinator - these teams are commonly referred to as Needs Assessment and Service Coordination (NASC). They will discuss the...

The process begins with the assessor talking to you (and your family if you agree) or any carer you might have, about your needs, making observations and referring to other clinical information. It's known as an interRAI (or needs) assessment. Assessors are located in various places within our health service....