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Ultimate Care Mount Victoria

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At a glance
Vacancy
Yes
Name
Ultimate Care Mount Victoria
Category
Rest Home Care
Address
135 Constable Street
Newtown
Wellington 6021
Postal Address
135 Constable Street, Newtown, Wellington 6021
DHB
Capital & Coast
Phone
(04) 389-7007
Fax
(04) 389-9040
Mobile
0273887374
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Karen Gear - (04) 389-7007
Owner
Ultimate Care Group
Other services
Photos
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Description
Respite Care or carer relief, is our specialty, along with a wonderful day programme of activities. The wonderful meals, including lunch served by our resident chef and her staff, is one of the highlights of your stay.

Situated at the heart of the Newtown Community is Ultimate Care Mt Victoria. With stunning views overlooking bustling Newtown, this well established, two-level Hospital includes a Rest Home facility, making it the ideal choice for residents needing rest home or hospital level care. With large sunny rooms, built in vanity units, wardrobes, courtyard access and outdoor entertainment areas, the facility offers a welcoming homely environment, the comfort of security, companionship and a wonderful comprehensive activities programme. Join us for the day in our day programme or a week or two in our respite beds.

At Ultimate Care Mt Victoria we enjoy views overlooking the tennis courts next door, wonderful gardens and courtyards, and we're in a quiet, friendly residential area.

Ultimate Care Mt Victoria is unique. We believe the most important factor for our residences is to assist them to live a full quality life, in a warm, homely, family oriented environment, one that respects and celebrates their individuality and life.

We celebrate our multicultural environment, and you'll find all of our staff are friendly, warm and thoughtful. We've been a part of the Newtown community for many years now and have established relationships with many local doctors and community groups.

We're also on the Newtown bus route which makes going in and out of town easy for residents and visitors alike.

We promise to offer a comfortable, vibrant, home-like facility and deliver the very best in care.

For all enquiries please contact Karen Gear (Facility Manager) on 04 3897007.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsSome Rooms
Updated: 31 Aug 2017
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care17
Long term vacancyYes
Short term vacancyYes
With a 4 year certification, we encourage everyone to come and have a look around our lovely sunny rooms and friendly atmosphere.
Respite and/or day programme available.
Impending vacancyYes - We welcome you for the day
Updated: 22 Nov 2017
Testimonials
Testimonials
29th October 2017 - what a special place you have in our hearts for love and care you gave our father in the final year of his life. He was happy especially as he could continue to live his life as he wanted, the pipe was in action to the end. You are a loving and care team of wonderful people. Thank you

18th October 2017 - dear staff at UCG Mt Victoria, my uncle loved you all and was never happier than the years he spent with you. You gave him a reason to rise in the morning and I know you will be missing him as much as we are.

14th October 2017 - To all the staff at Ultimate Care Mt Victoria we are very grateful for the support and care that our mother was given. Thank you very much.

12th July 2017 - Dear Karen, Many thanks - we had a really lovely lunch yesterday with Mum, and we really appreciate all the effort the staff went to. Lunch was delicious and we were made to feel incredibly welcome.

8th July 2017 - To all the staff at Mt Victoria - thanks for all the unconditional love you gave my aunt while she was in your care. You are all my heroes. C.R

26th June 2017 - Dear Karen, A big thank you for taking care of my husband. Everyone was wonderful. Enjoy the chocolates. From L & C

Thanks for being a cheerful, caring crew. I have enjoyed my years helping to care for the residents. Please continue to look after them all and support each other. You do a great job, i'll miss you. - From our retiring doctor

October 2016 - To the staff and management of ultimate care Mount Victoria,
Many, many thanks for taking care of my mother over the past 5 years at Mount Victoria. Lots of happy memories! Kindest regards to you all. - A, M & Family
Updated: 16 Nov 2017
Personnel
Personnel
TypeHours Per WeekStatusDetails
Nurse Practitioner No Ultimate Care Mount Victoria is managed by the Facility Manager, Karen Gear.
Registered Nurse Yes A Registered Nurse is on duty 24 hours, day and night.
Healthcare Assistants/Caregivers Yes Staffing ratios are maintained in accordance with best practice guidelines.
Physiotherapist Yes Our group Physiotherapist is involved in the oversight and care planning for all Ultimate Care Mount Victoria residents.
Diversional Therapist No
Activities Co-ordinator Yes Ultimate Care Mount Victoria provides a varied and well- balanced activities and events programme, co-ordinated by one full-time Activities Officer, assisted by a part-time Recreation Officer.
Hairdresser Yes Personal appointments may be arranged with a Hairdresser who visits on a fortnightly basis. (Additional charges apply for all hairdressing services.)
Podiatrist Yes A Podriatrist visits on a monthly basis for personal appointments, and is available for urgent assistance upon request. (Additional charges apply for personal podiatry appointments.)
Dietitian Yes A Dietician regularly reviews and audits all the menus at Ultimate Care Mount Victoria.
Accredited Visitors Yes
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Ultimate Care Mount Victoria respects and endeavours to meet the spiritual needs of individual residents. Church services of an interdenominational nature are conducted on site, fortnightly. Specific Chaplaincy services may be arranged on request.
Other Personnel Yes The Facility Manager is assisted by a Clinical Services Manager, Administrator, Maintenance, Kitchen and Cleaning/Laundry staff. Ultimate Care Mount Victoria also maintains regular contact within the community and other groups from the nearby suburbs.
Updated: 31 Aug 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes Our staff are trained by Mary Potter Hospice both Registered Nurses and Care staff. It is a privileged to be able to offer a caring experience that resonates with families during and after the loss of a loved one.
Gastronomy/Nasogastric Management Yes
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Stomal Therapist Yes
Psychiatric Care Yes
Tracheotomy Care Yes
Spinal Injuries Yes
Gerontological Care Yes
Urology Yes
Clinical Manager Yes
Other Nursing Specialities Yes
Updated: 31 Aug 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 31 Aug 2017
Features
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes
Day Care Yes Ultimate Care Mt Victoria is a facility that boasts lovely lounges, a beautiful garden area and a courtyard. We offer a multi-cultural, homely environment, and wonderful food prepared by our renowned chef. Residents love the relaxed atmosphere here!
Whanau Room Yes
Rooms (Single) Yes All the rooms at Ultimate Care Mount Victoria are single occupancy with outlook on to well-maintained gardens or courtyard areas.
May Bring Own Furniture Yes Residents are encouraged to bring pieces of their own furniture, for example a TV, lazyboy chair or chest of drawers
Alcohol Permitted Yes Small amounts of alcohol are permitted for consumption by individual residents in their rooms. Residents may also participate in "Happy Hours", when scheduled as part of the Activities and Events programme.
Phone Access In Own Room No Individual residents may arrange for a private telephone to be installed in their own room, at their own expense. (Two telephones are located in public areas for general, local calling purposes.)
Resident can adjust heating in own room Yes Central heating throughout the complex ensures that a warm and comfortable temperature is maintained.
Residents Committee Yes A Residents' Meeting, held every two months, allows residents to participate in decision-making relevant to their time at Ultimate Care Mount Victoria. A Residents' Advocate visits on a weekly basis.
Newsletter Yes Ultimate Care Mount Victoria publishes a quarterly newsletter.
Policy for management of challenging behaviour Yes Current policy and practice meets Ministry of Health standards.
Lounges/seating areas Yes Residents are encourged to access a number of lounges and sheltered outside areas.
Outings Yes The group van is used to take residents on regular outings in and around Wellington City.
Smokers Room Yes An outdoor area is available for residents who smoke.
Smoking Permitted Yes Smokers must use the designated outdoor smoking area. Smoking anywhere indoors is prohibited.
Semi-Secure Yes
Sprinklers Yes Ultimate Care Mount Victoria is fully compliant with all requirements for smoke alarms and sprinklers.
Audit report available Yes The latest Certification Report is available via the Ministry of Health website.
Updated: 31 Aug 2017
Special Features
Special Features
Ultimate Care Mount Victoria provides a warm and homely environment in the Wellington suburb of Mount Victoria, surrounded by the Town Belt. Ultimate Care Mount Victoria is very competently managed by qualified, professional and friendly staff, who strive to implement and maintain an excellent level of care for residents at all times.

The individual resident rooms, lounges and sheltered outdoor areas, including well-managed gardens, have a sunny perspective. There is a bus stop very close to the facility, with Wellington Hospital within walking distance. Allied health professional services are easily accessible.

The Activities and Recreation programme is a vital component for residents living at Ultimate Care Mount Victoria. It endeavours to provide a variety of events and entertainment, and residents are encouraged to be involved and as active as possible. Regular contact is maintained with local organisations such as schools and church groups, SPCA, and the wheelchair-capable group van is utilised for resident outings to interesting parts of Wellington City and beyond.

Ultimate Care Mount Victoria is a very happy and friendly facility. Enquiries are welcome and an appointment to view can be arranged by telephone call to (04) 389-7007.
Updated: 31 Aug 2017
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, Alzheimer's Society, Aromatherapy, Art, BBQ, Big print books, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Care and Craft, Children, Church, Craft, Dancing, Entertainment, Exercises, Entertainers, Games, Gardening, Garden, Greypower, Housie, Indoor Games, Jigsaw, Men, Massage, Minigolf, Movies, Music, Newspaper reading, Outings, Pianist, Reading, Roses, Shopping, Sing-a-longs, SPCA visits, Videos
Updated: 31 Aug 2017
Additional Information
Additional Information
TopicDetails
Details re Meals The menu is collated after consultation with the residents to determine their food preferences. The menu is also reviewed regularly by a Dietitian to ensure a good balance is maintained between nutrition and wholesome food.
Staffing Details All staff at Ultimate Care Mount Victoria attend regular training sessions to keep up to date with the most current trends of care. The staff really care deeply about making sure they help and support the residents as much as possible
Associated Complexes For information about other 'Ultimate Care Group' facilities please see the website (as above).
Fees Details/Fees Do Not Include Further information regarding fees and vacancies is available by contacting Ultimate Care Mount Victoria, telephone (04) 389-7007.
Updated: 31 Aug 2017
Languages Spoken
Languages Spoken
LanguageStatusDetails
Cantonese Yes
Chinese Yes
Cook Island Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Maori - Te Reo Yes
Samoan Yes
Sri Lankan Yes
Tokelauan Yes
Other Information Yes Should there be any language communication issues between residents and staff, an Interpreter is sought to assist.
Updated: 31 Aug 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes
Non denominational Yes
Roman Catholic Yes
(Other comments) Yes Ultimate Care Mount Victoria staff work to ensure that the spiritual beliefs of all residents are respected.
Updated: 31 Aug 2017
Distances
Distances
LocationDistanceDetails
Public Transport   Bus stops are located directly outside the facility for services to Wellington City and the nearby suburbs of Kilbirnie, Miramar, Island Bay, Newtown.
Shops   There is a small dairy just a short walk from the facility. Other shops and public services are within a short walking distance .
Parks   Ultimate Care Mount Victoria is located on the boundary of the Town Belt area of Wellington City, and is surrounded by trees and green areas.
Library   A library service comes to Ultimate Care Mount Victoria. Residents are also able to visit the library in Newtown or Kilbirnie.
Updated: 31 Aug 2017
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
Approved provider of Professional Development and Recognition Programme Yes
CareerForce Yes
National Certificate in Community Support Services (Residential) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
Approved provider of Professional Development and Recognition Programme CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 31 Aug 2017

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