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Ultimate Care Pōneke House

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Ultimate Care Pōneke House
Rest Home Care
135 Constable Street
Wellington 6021
Postal Address
135 Constable Street
Wellington 6021
Capital & Coast
04 389-7007
04 389-9040
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Peter Leach - 04 389 7007
Ultimate Care Group
Other services
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Mt Victoria Brochure Mt Victoria Brochure Mt Victoria Brochure

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Situated in the heart of the Newtown Community is Ultimate Care Pōneke House, formally known as Ultimate Care Mt Victoria. With stunning views overlooking bustling Newtown, this well established, two-level Hospital includes a Rest Home plus our newly open secure dementia unit, making it the ideal choice for residents needing rest home or hospital level care. With large sunny rooms, built in vanity units, wardrobes, outdoor access the facility offers a welcoming homely environment, the comfort of security, companionship and a wonderful comprehensive activities programme. Join us for the day and enjoy our day programme, or stay for a week or two in our respite rooms.

Respite Care or carer relief, is our specialty, along with a wonderful day stay programme of activities. The meals, including lunch served by our resident chef and her staff, are just one of the highlights of your stay.

At Ultimate Care Pōneke House we enjoy views overlooking the tennis courts next door, wonderful gardens and courtyards, and we're in a quiet, friendly residential area.

Ultimate Care Pōneke House is unique. We believe the most important factor for our residences is to assist them to live a full quality life, in a warm, homely, family oriented environment, one that respects and celebrates their individuality and life.

We celebrate our multicultural environment, and you'll find all of our staff are friendly, warm and thoughtful. We've been a part of the Newtown community for many years now and have established relationships with many local doctors and community groups.

We're also on the Newtown bus route which makes going in and out of town easy for residents and visitors alike.

We promise to offer a comfortable, vibrant, home-like facility and deliver the very best in care.

For all enquiries please contact Peter Leach (Facility Manager) on 04 389 7007.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 31 Aug 2017
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 23
Vacancy Soon
With a 4 year certification, we encourage everyone to come and have a look around our lovely sunny rooms and friendly atmosphere.<br /> Respite and/or day programme available.
Impending vacancy Yes - We welcome you for the day or
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 25 Nov 2020
29th October 2017 - what a special place you have in our hearts for love and care you gave our father in the final year of his life. He was happy especially as he could continue to live his life as he wanted, the pipe was in action to the end. You are a loving and care team of wonderful people. Thank you

18th October 2017 - dear staff at UCG Mt Victoria, my uncle loved you all and was never happier than the years he spent with you. You gave him a reason to rise in the morning and I know you will be missing him as much as we are.

14th October 2017 - To all the staff at Ultimate Care Mt Victoria we are very grateful for the support and care that our mother was given. Thank you very much.

12th July 2017 - Dear Karen, Many thanks - we had a really lovely lunch yesterday with Mum, and we really appreciate all the effort the staff went to. Lunch was delicious and we were made to feel incredibly welcome.

8th July 2017 - To all the staff at Mt Victoria - thanks for all the unconditional love you gave my aunt while she was in your care. You are all my heroes. C.R

26th June 2017 - Dear Karen, A big thank you for taking care of my husband. Everyone was wonderful. Enjoy the chocolates. From L & C

Thanks for being a cheerful, caring crew. I have enjoyed my years helping to care for the residents. Please continue to look after them all and support each other. You do a great job, i'll miss you. - From our retiring doctor

October 2016 - To the staff and management of ultimate care Mount Victoria,
Many, many thanks for taking care of my mother over the past 5 years at Mount Victoria. Lots of happy memories! Kindest regards to you all. - A, M & Family
Updated: 16 Nov 2017
Type Hours Per Week Status Details
Registered Nurse Yes A Registered Nurse is on duty 24 hours, day and night.
Nurse Practitioner No Ultimate Care Pōneke House is managed by the Facility Manager, Peter Leach
Healthcare Assistants/Caregivers Yes Staffing ratios are maintained in accordance with best practice guidelines.
Physiotherapist Yes Our group Physiotherapist is involved in the oversight and care planning for all Ultimate Care Pōneke House residents.
Activities Co-ordinator Yes Ultimate Care Pōneke House provides a varied and well- balanced activities and events programme, co-ordinated by one full-time Activities Officer, assisted by a part-time Recreation Officer.
Hairdresser Yes Personal appointments may be arranged with a Hairdresser who visits on a fortnightly basis. (Additional charges apply for all hairdressing services.)
Podiatrist Yes A Podriatrist visits on a monthly basis for personal appointments, and is available for urgent assistance upon request. (Additional charges apply for personal podiatry appointments.)
Dietitian Yes A Dietician regularly reviews and audits all the menus at Ultimate Care Pōneke House.
Accredited Visitors Yes
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Ultimate Care Pōneke House respects and endeavors to meet the spiritual needs of individual residents. Church services of an interdenominational nature are conducted on-site, fortnightly. Specific Chaplaincy services may be arranged on request.
Other Personnel Yes The Facility Manager is assisted by a Clinical Services Manager, Administrator, Maintenance, Kitchen and Cleaning/Laundry staff. Ultimate Care Pōneke House also maintains regular contact with the community and other groups from the nearby suburbs.
Updated: 19 Nov 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes Our staff are trained by Mary Potter Hospice both Registered Nurses and Care staff. It is a privileged to be able to offer a caring experience that resonates with families during and after the loss of a loved one.
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Tracheotomy Care Yes
Spinal Injuries Care Yes
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes
Clinical Management Yes
Other Specialties Yes
Updated: 31 Aug 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 31 Aug 2017
Feature Status Details
May Bring Own Furniture Yes Residents are encouraged to bring pieces of their own furniture, for example a TV, lazyboy chair or chest of drawers
Single Rooms Yes All the rooms at Ultimate Care Pōneke House are single occupancy with an outlook on to well-maintained gardens or courtyard areas.
Alcohol Permitted Yes Small amounts of alcohol are permitted for consumption by individual residents in their rooms. Residents may also participate in "Happy Hours", when scheduled as part of the Activities and Events programme.
Phone Access In Own Room No Individual residents may arrange for a private telephone to be installed in their own room, at their own expense. (Two telephones are located in public areas for general, local calling purposes.)
Resident can adjust heating in own room Yes Central heating throughout the complex ensures that a warm and comfortable temperature is maintained.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Residents are encourged to access a number of lounges and sheltered outside areas.
Day Programme for day stay clients Yes Ultimate Care Pōneke House is a facility that boasts lovely lounges, a beautiful garden area, and a courtyard. We offer a multi-cultural, homely environment, and wonderful food prepared by our renowned chef. Residents love the relaxed atmosphere here!
Outings Yes The group van is used to take residents on regular outings in and around Wellington City.
Whanau Room Yes
Residents Committee Yes A Residents' Meeting, held every two months, allows residents to participate in decision-making relevant to their time at Ultimate Care Pōneke House. A Residents' Advocate visits on a weekly basis.
Newsletter Yes Ultimate Care Pōneke House publishes a quarterly newsletter.
Policy for management of challenging behaviour Yes Current policy and practice meets Ministry of Health standards.
Smokers Room Yes An outdoor area is available for residents who smoke.
Smoking Permitted Yes Smokers must use the designated outdoor smoking area. Smoking anywhere indoors is prohibited.
Semi-Secure Yes
Updated: 12 Dec 2017
Special Features
Special Features
Ultimate Care Pōneke House provides a warm and homely environment in the Wellington suburb of Mount Victoria, surrounded by the Town Belt. Ultimate Care Pōneke House is very competently managed by qualified, professional and friendly staff, who strive to implement and maintain an excellent level of care for residents at all times.

The individual resident rooms, lounges and sheltered outdoor areas, including well-managed gardens, have a sunny perspective. There is a bus stop very close to the facility, with Wellington Hospital within walking distance. Allied health professional services are easily accessible.

The Activities and Recreation programme is a vital component for residents living at Ultimate Care Pōneke House. It endeavours to provide a variety of events and entertainment, and residents are encouraged to be involved and as active as possible. Regular contact is maintained with local organisations such as schools and church groups, SPCA, and the wheelchair-capable group van is utilised for resident outings to interesting parts of Wellington City and beyond.

Ultimate Care Pōneke House is a very happy and friendly facility. Enquiries are welcome and an appointment to view can be arranged by telephone call to (04) 389-7007.
Updated: 12 Dec 2017
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, Alzheimer's Society, Aromatherapy, Art, BBQ, Big print books, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Care and Craft, Children, Church, Craft, Dancing, Entertainment, Exercises, Entertainers, Games, Gardening, Garden, Greypower, Housie, Indoor Games, Jigsaw, Men, Massage, Minigolf, Movies, Music, Newspaper reading, Outings, Pianist, Reading, Roses, Shopping, Sing-a-longs, SPCA visits, Videos
Updated: 31 Aug 2017
Additional Information
Additional Information
Topic Details
Details about Meals The menu is collated after consultation with the residents to determine their food preferences. The menu is also reviewed regularly by a Dietitian to ensure a good balance is maintained between nutrition and wholesome food.
Staffing Qualifications and Details All staff at Ultimate Care Pōneke House attend regular training sessions to keep up to date with the most current trends in care. The staff really care deeply about making sure they help and support the residents as much as possible
Associated Complexes For information about other Ultimate Care Group facilities please see the website (as above).
What's included in your fees and what's not Further information regarding fees and vacancies is available by contacting Ultimate Care Pōneke House, telephone (04) 389-7007.
Updated: 12 Dec 2017
Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes
Cook Island Maori Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Maori - Te Reo Yes
Samoan Yes
Sri Lankan Yes
Tokelauan Yes
Other Information Yes Should there be any language communication issues between residents and staff, an Interpreter is sought to assist.
Updated: 31 Aug 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes
Non denominational Yes
Roman Catholic Yes
(Other comments) Yes Ultimate Care Mount Victoria staff work to ensure that the spiritual beliefs of all residents are respected.
Updated: 31 Aug 2017
Location Distance Details
Public Transport Bus stops are located directly outside the facility for services to Wellington City and the nearby suburbs of Kilbirnie, Miramar, Island Bay, Newtown.
Shops There is a small dairy just a short walk from the facility. Other shops and public services are within a short walking distance .
Parks Ultimate Care Mount Victoria is located on the boundary of the Town Belt area of Wellington City, and is surrounded by trees and green areas.
Library A library service comes to Ultimate Care Mount Victoria. Residents are also able to visit the library in Newtown or Kilbirnie.
Updated: 31 Aug 2017
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme Yes
CareerForce Yes
National Certificate in Community Support Services (Residential) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
Approved provider of Professional Development and Recognition Programme CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 31 Aug 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.