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Ultimate Care Pōneke House

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Ultimate Care Pōneke House
Dementia Care (Secure)
135 Constable Street
Wellington 6021
Postal Address
135 Constable Street
Wellington 6021
Capital & Coast
04 389-7007
04 389-9040
View Email Address
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Peter Leach - 04 389 7007
Ultimate Care Group
Other services
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Ultimate Care Poneke House Ultimate Care Poneke House Ultimate Care Poneke House

Contact us today to see what a positive more to Poneke House can make to your life. 


Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors as usual (but not if you’re unwell or recently returned from overseas)
Our resthome and hospital facility features comfortable surroundings with a homely setting which sets our residents at ease. We have a wonderful established garden and views overlooking Newtown. With its multiple lounge areas and sunny courtyards, there is plenty of inviting space for our residents.

At Ultimate Care Poneke House we also have specially designed dementia level care. We understand and promote the idea that exposure to familiar memories through smell, sight, touch, taste and hearing can help promote a sense of well-being and calm for our residents.

We have gardens and interior features which have been created to provide stimulation and help trigger the senses. Everyone enjoys the relaxed, friendly atmosphere at Poneke House and residents are always treated with the respect and dignity that comes with our personalised care approach.

Our dedicated team of nurses and caregivers offer an unparalleled quality of personalised care backed by industry-leading qualifications and training. We offer quality accommodation and deliver the very best in care.

For all enquiries please contact Peter Leach (Facility Manager) on 04 389 7007.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 7 Jan 2021
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 17
Vacancy Yes
With a 4 year certification, we encourage everyone to come and have a look around our lovely sunny rooms and friendly atmosphere.Respite and/or day programme available.
Impending vacancy Yes - We welcome you to come and tak
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 22 Jan 2021
Myra and all the staff at Poneke House. Thank you so much for looking after mum so beautifully for the last few weeks of her life. Every staff member with whom we dealt was caring, compassionate and totally professional. While it was difficult to watch her slipping away over the last few weeks, it was made much easier by the knowledge that she was in such wonderful hands. Thank you so much (family name withheld).

My sister, daughter and I called into Aroha a couple of weeks ago to see the dementia unit. We were welcomed by Jo Aan who was on duty that weekend. I would like to let you know that we found him to be very professional. His uniform was immaculate and he was very helpful. We saw how he was interacting with the residents and we were very impressed. MD

To all the staff at Aroha Lifecare. On behalf of Rick's family, I would like to say thank you for all the loving care you all gave him during his time with you. I know he gave you a bit of stick at times, but he told me several times that he was being looked after well. Than you also for the support you gave us all while he was there. You were always honest, sensitive and genuinely caring. We always felt welcome and that it was "Dad's Place". It meant a lot to us that his last days were comfortable and peaceful. Arohanui, Faith. M

Throughout our dealings, the staff here have been patient and seem genuinely caring. Facilities are tidy and well kept. AS

What a special place you have in our hearts for love and care you gave our father in the final year of his life. He was happy especially as he could continue to live his life as he wanted, the pipe was in action to the end. You are a loving and care team of wonderful people. Thank you

Dear staff at UCG Poneke House, my uncle loved you all and was never happier than the years he spent with you. You gave him a reason to rise in the morning and I know you will be missing him as much as we are.

To all the staff at Ultimate Care Poneke House we are very grateful for the support and care that our mother was given. Thank you very much.

Many thanks - we had a really lovely lunch yesterday with Mum, and we really appreciate all the effort the staff went to. Lunch was delicious and we were made to feel incredibly welcome.

To all the staff at Poneke House - thanks for all the unconditional love you gave my aunt while she was in your care. You are all my heroes. C.R

A big thank you for taking care of my husband. Everyone was wonderful. Enjoy the chocolates. From L & C

Thanks for being a cheerful, caring crew. I have enjoyed my years helping to care for the residents. Please continue to look after them all and support each other. You do a great job, I'll miss you. - From our retiring doctor

To the staff and management of ultimate care Poneke House,
Many, many thanks for taking care of my mother over the past 5 years at Poneke House. Lots of happy memories! Kindest regards to you all. - A, M & Family
Updated: 7 Jan 2021
Type Hours Per Week Status Details
Registered Nurse Yes A Registered Nurse is on duty 24 hours, day and night.
Nurse Practitioner No Ultimate Care Pōneke House is managed by the Facility Manager, Peter Leach
Healthcare Assistants/Caregivers Yes Staffing ratios are maintained in accordance with best practice guidelines.
Physiotherapist Yes Our group Physiotherapist is involved in the oversight and care planning for all Ultimate Care Pōneke House residents.
Occupational Therapist Negotiable
Activities Co-ordinator Yes Ultimate Care Pōneke House provides a varied and well- balanced activities and events programme, co-ordinated by one full-time Activities Officer, assisted by a part-time Recreation Officer.
Hairdresser Yes Personal appointments may be arranged with a Hairdresser who visits on a fortnightly basis. (Additional charges apply for all hairdressing services.)
Podiatrist Yes A Podiatrist visits on a monthly basis for personal appointments and is available for urgent assistance upon request. (Additional charges apply for personal podiatry appointments.)
Dietitian Yes A Dietician regularly reviews and audits all the menus at Ultimate Care Pōneke House.
Accredited Visitors Yes
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Ultimate Care Pōneke House respects and endeavours to meet the spiritual needs of individual residents. Church services of an interdenominational nature are conducted on-site, fortnightly. Specific Chaplaincy services may be arranged on request.
Other Personnel Yes The Facility Manager is assisted by a Clinical Services Manager, Administrator, Maintenance, Kitchen and Cleaning/Laundry staff. Ultimate Care Pōneke House also maintains regular contact with the community and other groups from the nearby suburbs.
Updated: 7 Jan 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes Our staff are trained by Mary Potter Hospice both Registered Nurses and Care staff. It is a privileged to be able to offer a caring experience that resonates with families during and after the loss of a loved one.
Wound Care Yes
Diabetic Care Yes
Stroke Rehabilitation Yes
Infection Control Yes
Surgical Followup Yes
Clinical Management Yes
Updated: 7 Jan 2021
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability.
Carer Support Yes If you are in need of a break from looking after your loved one we may be able to offer you that assistance. Please contact us for more information and availabilities.
Other Short Stay Programme Yes We have a wonderful day programme that incorporates activities of daily living in a warm and friendly environment. We welcome your visit and enquiry.
Subsidised Yes Yes, we provide subsidised services. Contact us for more information.
Private Paying Yes Yes, we provide private paying services. Contact us for details on private paying options if you do not meet the criteria for a government subsidy.
Booking can be made in advance Yes We are more than happy to work with you for booking in advance. Please contact us for more information and availabilities.
Updated: 7 Jan 2021
Feature Status Details
May Bring Own Furniture Yes Residents are encouraged to bring pieces of their own furniture, for example a TV, lazyboy chair or chest of drawers
Single Rooms Yes All the rooms at Ultimate Care Pōneke House are single occupancy with an outlook on to well-maintained gardens or courtyard areas.
Ensuite Yes We have one room with ensuite. Contact us for more information or availabilities.
Alcohol Permitted Yes Small amounts of alcohol are permitted for consumption by individual residents in their rooms. Residents may also participate in "Happy Hours", when scheduled as part of the Activities and Events programme.
Pets In Residence Yes
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Individual residents may arrange for a private telephone to be installed in their own room, at their own expense. (Two telephones are located in public areas for general, local calling purposes.)
Wifi Yes
Resident can adjust heating in own room No Central heating throughout the complex ensures that a warm and comfortable temperature is maintained.
Cater for under 65 yrs with Disability Yes As an organisation our core business is Aged Care. We do however acknowledge that some of our referrals could be for people under the age of 65yrs. We will always consider this person on a case by case to ensure we can meet their needs.
Lounges/seating areas Yes Residents are encouraged to access a number of lounges and sheltered outside areas.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes Ultimate Care Pōneke House is a facility that boasts lovely lounges, a beautiful garden area, and a courtyard. We offer a multi-cultural, homely environment, and wonderful food prepared by our renowned chef. Residents love the relaxed atmosphere here!
Outings Yes The group van is used to take residents on regular outings in and around Wellington City.
Whanau Room Yes
Maori Kaupapa Yes
Residents Committee Yes A Residents' Meeting, held every two months, allows residents to participate in decision-making relevant to their time at Ultimate Care Pōneke House. A Residents' Advocate visits on a weekly basis.
Policy for management of challenging behaviour Yes
Confused Residents Yes Current policy and practice meets Ministry of Health standards.
Smokers Room Yes An outdoor area is available for residents who smoke.
Smoking Permitted Yes Smokers must use the designated outdoor smoking area. Smoking anywhere indoors is prohibited.
Updated: 7 Jan 2021
Special Features
Special Features
All rooms have a lovely outlook either onto the garden or overlooking Newtown.
Updated: 7 Jan 2021
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, Alzheimer's Society, Art, Big print books, Bingo, Blind Foundation, Board games, Breakfast in bed, Canine friends, Cards, Care and Craft, Children, Classical Music, Communicare, Companion Club, Concerts, Cooking, Craft, Dancing, Digital camera, Electric beds, Email, Entertainers, Exercises, Flower arranging, Games, Garden, Gardening, Happy Hour, Holidays, Indoor Games, Internet, Jigsaw, Library, Men, Minibus, Movies, Music, Newspaper reading, Outings, Parties, Pastoral care, Pianist, Picnic facilities, Quizzes, Reading, Roses, Shopping, Sing-a-longs, Singing, Sky TV
Updated: 7 Jan 2021
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Further information regarding fees and vacancies is available by contacting Ultimate Care Pōneke House, telephone (04) 389-7007.
Staffing qualifications and details All staff at Ultimate Care Pōneke House attend regular training sessions to keep up to date with the most current trends in care. The staff really care deeply about making sure they help and support the residents as much as possible
Details about meals The menu is collated after consultation with the residents to determine their food preferences. The menu is also reviewed regularly by a Dietitian to ensure a good balance is maintained between nutrition and wholesome food.
Associated Complexes Our facility operates under the governance of the Ultimate Care Group with 19 care facilities NZ wide. For information about other Ultimate Care Group facilities please see the website (as above).
Updated: 7 Jan 2021
Languages Spoken
Languages Spoken
Language Status Details
Chinese dialect Yes
Cook Island Maori Yes
English Yes
Fijian Indian Yes
Samoan Yes
Other Information Yes Should there be any language communication issues between residents and staff, an Interpreter is sought to assist.
Updated: 7 Jan 2021
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Christian Yes
Inter denominational Yes
Presbyterian Yes
Salvation Army Yes
(Other comments) No Ultimate Care Poneke House staff work to ensure that the spiritual beliefs of all residents are respected.
Updated: 7 Jan 2021
Location Distance Details
Public Transport At the door either into Newtown and further onto the city, or Kilbirnie, Miramar, Eastern suburbs.
Shops In Newtown or Kilbirnie
Parks The town belt is on our doorstep
Library In Newtown or Kilbirnie
Updated: 7 Jan 2021
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
CareerForce Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 7 Jan 2021
What's New
What's New

We would love to welcome our new Facility Manager Peter Leach to the Poneke House team! 

More information coming soon. 



30 November 2018 - Chess Made Easy

Staff and residents playing chess with our new super-sized chess set. This has made it much easier for the resident to play as the chess piece are much larger and easy to handle, it also helps them track every move. Great to see residents playing their once loved game again.

24 October 2018 – Dementia Unit gearing up for Halloween.

We are starting to decorate for Halloween, this complements our already colourful secure dementia unit.  The residents bring more colour by displaying their creations that they have carefully made during the day.  The Poneke House team love having fun together with the resident while making all the different items and it is great to them laughter and have fun.  What we find is that it helps the residents connect with other residents and start forming new friendship which become BFF’s.  This helps them feel loved, important and special especially when their items go on the walls.

Updated: 7 Jan 2021

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.