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Ultimate Care Pōneke House

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Ultimate Care Pōneke House
135 Constable Street
Wellington 6021
Postal Address
135 Constable Street
Wellington 6021
Capital & Coast
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Rowena Iese - 04 389 7007
Ultimate Care Group
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Contact us today to see what a positive move to Poneke House can make to your life. 


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Ultimate Care Pōneke House features comfortable surroundings with a homely setting which sets our residents at ease. We believe the most important factor for our residents is to assist them to live a full quality life, in a warm, homely, family oriented environment, one that respects and celebrates their individuality and life.

We have a wonderful established garden with views overlooking Newtown. With our multiple lounge areas and sunny courtyards there is plenty of inviting space for residents and families to enjoy.

As well as offering the comfort of security and companionship, we have a full activities programme geared to each resident’s needs and a variety of interesting regular outings.

We're also on the Newtown bus route which makes going in and out of town easy for residents and visitors alike.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 7 Jan 2021

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 15
Vacancy Yes
Caring and supportive environment. Your loved one will be well looked after as their needs move.
Impending vacancy No
Short stay considered No
Premium Accommodation Charges Some Rooms from $15.00/day up to $15.00/day as at 07 Jun 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes

Updated: 14 Jun 2024

"Everyone is always very positive, warm and friendly".

"The care the staff provide is fabulous".

"We are very happy with mum's care. The staff are absolutely wonderful. We really appreciate that staff engage with her little chats and encouraging her to engage. It is also great having staff with such a diversity of backgrounds. Many, many thanks".

"Easy location to access for family, friends to visit".

"Thank you to all the staff who look after our parents so well day after day and particularly during lockdown when new requirements and procedures had to be maintained and folllowed. We felt that our family member was in the best place and very safe".

Updated: 22 Mar 2021

Type Hours Per Week Status Details
Registered Nurse Yes A Registered Nurse is on duty 24 hours, day and night.
Nurse Practitioner No Ultimate Care Pōneke House is led by the Facility Manager, Peter Leach.
Healthcare Assistants/Caregivers Yes Our friendly staff are trained by Careerforce to National certificate level 3 & 4. We also have trained dementia staff level 4, and ongoing training opportunities throughout the year.
Physiotherapist Yes TBI are our providers of choice, they visit weekly and more often by private appointment. Please inquire about this service.
Occupational Therapist No We work closely with the DHB to ensure occupational therapist support is available to our residents.
Social Worker (on site) No We work closely with the DHB to ensure our residents have access to a social worker and supported counselling services when required.
Diversional Therapist No Our activities coordinator is training to be a diversional therapist, Meagan has been with us for 2 years and her programme is enjoyed not only by the residents but the visitors and staff also.
Activities Co-ordinator Yes One full-time Activities Officerr work closely with staff and residents and families on a varied activities and events programme. Our activities programme is tailored to individuals needs and extends through the weekend.
Hairdresser Yes A visiting Hairdresser attends to residents on site, monthly.
Podiatrist Yes A visiting Podiatrist visits residents' at Ultimate Care Pōneke House. Personal appointments are by request on a monthly basis.
Dietitian Yes A Dietitian regularly reviews and audits the menus at Ultimate Care Pōneke House.
Accredited Visitors Yes
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Ultimate Care Pōneke House respects and endeavours to meet the spiritual needs of individual residents. Church services of an interdenominational nature are conducted weekly.
Other Personnel Yes Ultimate Care Pōneke House maintains contact with various community and other groups in the surrounding suburbs of Newtown and Kilbirnie.

Updated: 7 Jan 2021

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes Our staff are trained by Mary Potter Hospice both Registered Nurses and Care staff. It is a privileged to be able to offer a caring experience that resonates with families during and after the loss of a loved one.
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Infection Control Yes
Surgical Followup Yes
Clinical Management Yes

Updated: 7 Jan 2021

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability.
Carer Support Yes If you are in need of a break from looking after your loved one we may be able to offer you that assistance. Please contact us for more information and availabilities.
Other Short Stay Programme No We have a wonderful day programme that incorporates activities of daily living in a warm and friendly environment. We welcome your visit and enquiry.
Subsidised Yes Yes, we provide subsidised services. Contact us for more details.
Private Paying Yes Yes, we provide private paying services. Contact us for details on private paying options if you do not meet the criteria for a government subsidy.
Booking can be made in advance Yes We are more than happy to work with you for booking in advance. Please contact us for more information and availabilities.

Updated: 7 Jan 2021

Feature Status Details
May Bring Own Furniture Yes As space permits, residents are encouraged to bring items of furniture of moderate size (lazyboy chair, chest of drawers) in order to make their room personalised and homely.
Single Rooms Yes All the rooms at Pōneke House are single occupancy, with outlook to sunny garden and courtyard areas.
Ensuite Yes We have two ensuite rooms.
Alcohol Permitted Yes Moderate amounts of alcohol are permitted. Residents also enjoy a happy hour as part of the Activities and Events programme.
Phone Access In Own Room Yes We are able to provide a phone in the resident room if require. This will have a charge.
Wifi Yes We have limited Wifi for resident who require it
Resident can adjust heating in own room Yes The central heating system ensures that rooms are maintained at a warm and pleasant temperature.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes A number of lounges and sheltered outside areas may be easily accessed by residents who wish to mingle with others and enjoy time away from their own rooms.
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes
Outings Yes We have 4 van outing per week one of which it a pure shopping trip to Kilbirnie. The van is also used for trips to other specialist events, like Te Papa and shows
Whānau Room Yes
Residents Committee Yes A meeting is held every month at which residents can listen to and express their own requests regarding living at Pōneke House. We also have a resident committee that help us with idea such as Cooked Breakfast one day a week.
Newsletter Yes Pōneke House publishes a newsletter every two months which is distributed to residents, families, staff, hospitals, community centres and allied health organisations.
Policy for management of challenging behaviour Yes The policy in place at Ultimate Care Pōneke House meets the standards required by the Ministry of Health.
Smokers Room Yes
Smoking Permitted Yes Smoking is permitted in the designated outdoor area only. Smoking indoors, including in a residents' room, is strictly prohibited.
Semi-Secure Yes The safety of the residents at all times is paramount. Extra support is provided after hours with regular patrols by professional security company staff.

Updated: 7 Jan 2021

Special Features
Special Features
Ultimate Care Pōneke House is a warm, friendly and comfortable facility in the suburb of Newtown, Wellington. It is nestled among the trees of the Mt Victoria Town Belt area of Wellington City, with the majority of its rooms and lounges north or west facing into a very sunny outlook. A Wellington City bus-stop is right outside the door for visitors and residents. The facility is within walking distance of Wellington Hospital and a short taxi ride to other health professional services in and around Wellington City.

Karen Gear is the Facility Manager, supported by Myra Tonks Clinical Services Manager and other well-qualified and competent staff (including Registered Nurses and Healthcare Assistants, Administration, Activities and Events, Maintenance, Kitchen and Laundry personnel).

The Recreation Programme is well-designed and very popular with Ultimate Care Pōneke House residents and attempts to actively involve them in a variety of in-house and off-site activities on a daily basis. The van is used for outings to interesting destinations in and around Wellington City.

Local residents and others from the surrounding suburbs may, by arrangement with the Facility Manager participate in the Recreation programme on-site.

Ultimate Care Pōneke House endeavours to maintain a happy and friendly atmosphere for all residents and staff. Enquiries are welcome and appointments to view may be made by telephone to (04) 389-7007.

Updated: 7 Jan 2021

Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, Alzheimer's Society, Art, Arthritis Society, BBQ, Aromatherapy, Big Print books, Bingo, Blind Foundation, Board games, Bowls, Canine Friends, Cards, Care and Craft, Children, Church, Classical Music, Concerts, Cooking, Craft, Entertainers, Entertainment, Exercises, Flower arranging, Games, Garden, Gardening, Happy Hour, Housie, Indoor Games, Jigsaw, Library, Minibus, Movies, Newspaper reading, Outings, Pianist, Reading, RSA, Shopping, Sing-a-longs, Sky TV, Vegetarian, Videos

Updated: 7 Jan 2021

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Additional information regarding this Facility is available on request by contact with Ultimate Care Pōneke House, telephone (04) 389-7007.
Staffing qualifications and details All Ultimate Care Pōneke House staff attend regular training sessions to ensure they are up to date with current trends in care. Staff are encouraged to learn and understand the personal requirements of individual residents and to provide as much help and support as possible at all times.
Details about meals The menu is compiled in consultation with a dietician, who reviews the menu to ensure the nutritional value is balanced with good, wholesome food. Special needs are accommodated and individual preferences may be considered. All meals are prepared in the on-site kitchen by appropriately qualified staff and the varied menu is adapted according to the seasonal produce available.
Associated Complexes For information about other Ultimate Care Group facilities please see the website (as above).

Updated: 7 Jan 2021

Languages Spoken
Languages Spoken
Language Status Details
Chinese dialect Yes
Cook Island Maori Yes
Czechoslovaki Yes
Dutch Yes
English Yes
Fijian Indian Yes
Filipino Yes
Sri Lankan Yes
Tongan Yes
Other Information Yes An interpreter is sought to assist with, communication between residents and staff should there be a need.

Updated: 7 Jan 2021

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes
Non denominational Yes
Presbyterian Yes
(Other comments) Yes Ultimate Care Pōneke House respects and endeavours at all times to meet the spiritual needs of individual residents. Church services of an interdenominational nature are conducted weekly.

Updated: 7 Jan 2021

Location Distance Details
Public Transport Wellington city buses are easily accessible with a bus stop just outside.
Shops Shops in the suburb of Newtown and Kilbirnie are a short bus or walking distance away. A local dairy is approximately five minutes walk from the Facility.
Parks Ultimate Care Pōneke House is nestled among the trees and green areas of the Wellington City Town Belt.
Library A regular library service is delivered from Wellington City Library. Residents are also able to visit local library facilities in Newtown and Kilbirnie.

Updated: 7 Jan 2021

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme Yes
Aged Care Association New Zealand (ACA) Yes
Approved provider of Professional Development and Recognition Programme Aged Care Association New Zealand (ACA)

Updated: 7 Jan 2021

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.