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Ultimate Care Pōneke House

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Ultimate Care Pōneke House
Hospital Care
135 Constable Street
Wellington 6021
Postal Address
135 Constable Street
Wellington 6021
Capital & Coast
04 389-7007
04 389-9040
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Peter Leach - 04 389 7007
Ultimate Care Group
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Mt Victoria Brochure Mt Victoria Brochure Mt Victoria Brochure

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Situated in the heart of the Newtown Community is Ultimate Care Pōneke House, formally known as Ultimate Care Mt Victoria. With stunning views overlooking bustling Newtown, this well established, two-level Hospital includes a Rest Home, making it the ideal choice for residents needing rest home or hospital level care. With large sunny rooms, built in vanity units, wardrobes, outdoor access the facility offers a welcoming homely environment, the comfort of security, companionship and a wonderful comprehensive activities programme. Join us for the day and enjoy our day programme, or stay for a week or two in our respite rooms.

Respite Care or carer relief, is our specialty, along with a wonderful day stay programme of activities. The meals, including lunch served by our resident chef and her staff, are just one of the highlights of your stay.

At Ultimate Care Pōneke House we enjoy views overlooking the tennis courts next door, wonderful gardens and courtyards, and we're in a quiet, friendly residential area.

Ultimate Care Pōneke House is unique. We believe the most important factor for our residences is to assist them to live a full quality life, in a warm, homely, family oriented environment, one that respects and celebrates their individuality and life.

We celebrate our multicultural environment, and you'll find all of our staff are friendly, warm and thoughtful. We've been a part of the Newtown community for many years now and have established relationships with many local doctors and community groups.

We're also on the Newtown bus route which makes going in and out of town easy for residents and visitors alike.

We promise to offer a comfortable, vibrant, home-like facility and deliver the very best in care.

For all enquiries please contact Peter Leach (Facility Manager) on 04 389 7007.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 31 Aug 2017
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 10
Vacancy Yes
With a current 4 year certification, we encourage everyone to come and have a look around our lovely sunny rooms and friendly atmosphere. We have respite beds and a day programme available.
Impending vacancy Yes - We welcome respite admissions
Premium Room Charges Some Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 26 Nov 2020
29th October 2017 - what a special place you have in our hearts for love and care you gave our father in the final year of his life. He was happy especially as he could continue to live his life as he wanted, the pipe was in action to the end. You are a loving and care team of wonderful people. Thank you

18th October 2017 - dear staff at UCG Mt Victoria, my uncle loved you all and was never happier than the years he spent with you. You gave him a reason to rise in the morning and I know you will be missing him as much as we are.
14th October 2017 - To all the staff at Ultimate Care Mt Victoria we are very grateful for the support and care that our mother was given. Thank you very much.

12th July 2017 - Dear Karen, Many thanks - we had a really lovely lunch yesterday with Mum, and we really appreciate all the effort the staff went to. Lunch was delicious and we were made to feel incredibly welcome.

8th July 2017 - To all the staff at Mt Victoria - thanks for all the unconditional love you gave my aunt while she was in your care. You are all my heroes. C.R
26th June 2017 - Dear Karen, A big thank you for taking care of my husband. Everyone was wonderful. Enjoy the chocolates. From L & C

Thanks for being a cheerful, caring crew. I have enjoyed my years helping to care for the residents. Please continue to look after them all and support each other. You do a great job, i'll miss you. - From our retiring doctor

October 2016 - To the staff and management of ultimate care Mount Victoria,
Many, many thanks for taking care of my mother over the past 5 years at Mount Victoria. Lots of happy memories! Kindest regards to you all. - A, M & Family
Updated: 16 Nov 2017
Type Hours Per Week Status Details
Registered Nurse Yes A Registered Nurse is on duty 24 hours, day and night.
Nurse Practitioner No Ultimate Care Pōneke House is led by the Facility Manager, Peter Leach.
Healthcare Assistants/Caregivers Yes Our friendly staff are trained by Careerforce to National certificate level 3 & 4. We also have trained dementia staff level 4, and ongoing training opportunities throughout the year.
Physiotherapist Yes TBI are our providers of choice, they visit weekly and more often by private appointment. Please inquire about this service.
Occupational Therapist No We work closely with the DHB to ensure occupational therapist support is available to our residents.
Social Worker (on site) No We work closely with the DHB to ensure our residents have access to a social worker and supported counselling services when required.
Diversional Therapist No Our activities coordinator is training to be a diversional therapist, Meagan has been with us for 2 years and her programme is enjoyed not only by the residents but the visitors and staff also.
Activities Co-ordinator Yes One full-time Activities Officerr work closely with staff and residents and families on a varied activities and events programme. Our activities programme is tailored to individuals needs and extends through the weekend.
Hairdresser Yes A visiting Hairdresser attends to residents on site, monthly.
Podiatrist Yes A visiting Podiatrist visits residents' at Ultimate Care Pōneke House. Personal appointments are by request on a monthly basis.
Dietitian Yes A Dietitian regularly reviews and audits the menus at Ultimate Care Pōneke House.
Accredited Visitors Yes
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Ultimate Care Pōneke House respects and endeavours to meet the spiritual needs of individual residents. Church services of an interdenominational nature are conducted weekly.
Other Personnel Yes Ultimate Care Pōneke House maintains contact with various community and other groups in the surrounding suburbs of Newtown and Kilbirnie.
Updated: 19 Nov 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Infection Control Yes
Surgical Followup Yes
Clinical Management Yes We are delight to introduce our new our Clinical Services Manager who joined us in April 2019. He has won several awards and he is bring his expertise to our Ultimate Care Pōneke House staff and resident.
Updated: 26 Jun 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Ultimate Care Pōneke House provides respite care for individuals being cared for at home, privately or subsidised.
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 12 Dec 2017
Feature Status Details
May Bring Own Furniture Yes As space permits, residents are encouraged to bring items of furniture of moderate size (lazyboy chair, chest of drawers) in order to make their room personalised and homely.
Single Rooms Yes All the rooms at Pōneke House are single occupancy, with outlook to sunny garden and courtyard areas.
Ensuite Yes We have two ensuite rooms.
Alcohol Permitted Yes Moderate amounts of alcohol are permitted. Residents also enjoy a happy hour as part of the Activities and Events programme.
Phone Access In Own Room Yes We are able to provide a phone in the resident room if require. This will have a charge.
Wifi Yes We have limited Wifi for resident who require it
Resident can adjust heating in own room Yes The central heating system ensures that rooms are maintained at a warm and pleasant temperature.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes A number of lounges and sheltered outside areas may be easily accessed by residents who wish to mingle with others and enjoy time away from their own rooms.
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes
Outings Yes We have 4 van outing per week one of which it a pure shopping trip to Kilbirnie. The van is also used for trips to other specialist events, like Te Papa and shows
Whanau Room Yes
Residents Committee Yes A meeting is held every month at which residents can listen to and express their own requests regarding living at Pōneke House. We also have a resident committee that help us with idea such as Cooked Breakfast one day a week.
Newsletter Yes Pōneke House publishes a newsletter every two months which is distributed to residents, families, staff, hospitals, community centres and allied health organisations.
Policy for management of challenging behaviour Yes The policy in place at Ultimate Care Pōneke House meets the standards required by the Ministry of Health.
Smokers Room Yes
Smoking Permitted Yes Smoking is permitted in the designated outdoor area only. Smoking indoors, including in a residents' room, is strictly prohibited.
Semi-Secure Yes The safety of the residents at all times is paramount. Extra support is provided after hours with regular patrols by professional security company staff.
Updated: 26 Jun 2019
Special Features
Special Features
Ultimate Care Pōneke House is a warm, friendly and comfortable facility in the suburb of Newtown, Wellington. It is nestled among the trees of the Mt Victoria Town Belt area of Wellington City, with the majority of its rooms and lounges north or west facing into a very sunny outlook. A Wellington City bus-stop is right outside the door for visitors and residents. The facility is within walking distance of Wellington Hospital and a short taxi ride to other health professional services in and around Wellington City.

Karen Gear is the Facility Manager, supported by Myra Tonks Clinical Services Manager and other well-qualified and competent staff (including Registered Nurses and Healthcare Assistants, Administration, Activities and Events, Maintenance, Kitchen and Laundry personnel).

The Recreation Programme is well-designed and very popular with Ultimate Care Pōneke House residents and attempts to actively involve them in a variety of in-house and off-site activities on a daily basis. The van is used for outings to interesting destinations in and around Wellington City.

Local residents and others from the surrounding suburbs may, by arrangement with the Facility Manager participate in the Recreation programme on-site.

Ultimate Care Pōneke House endeavours to maintain a happy and friendly atmosphere for all residents and staff. Enquiries are welcome and appointments to view may be made by telephone to (04) 389-7007.
Updated: 12 Dec 2017
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, Alzheimer's Society, Art, Arthritis Society, BBQ, Aromatherapy, Big Print books, Bingo, Blind Foundation, Board games, Bowls, Canine Friends, Cards, Care and Craft, Children, Church, Classical Music, Concerts, Cooking, Craft, Entertainers, Entertainment, Exercises, Flower arranging, Games, Garden, Gardening, Happy Hour, Housie, Indoor Games, Jigsaw, Library, Minibus, Movies, Newspaper reading, Outings, Pianist, Reading, RSA, Shopping, Sing-a-longs, Sky TV, Vegetarian, Videos
Updated: 31 Aug 2017
Additional Information
Additional Information
Topic Details
Details about Meals The menu is compiled in consultation with a dietician, who reviews the menu to ensure the nutritional value is balanced with good, wholesome food. Special needs are accommodated and individual preferences may be considered. All meals are prepared in the on-site kitchen by appropriately qualified staff and the varied menu is adapted according to the seasonal produce available.
Staffing Qualifications and Details All Ultimate Care Pōneke House staff attend regular training sessions to ensure they are up to date with current trends in care. Staff are encouraged to learn and understand the personal requirements of individual residents and to provide as much help and support as possible at all times.
Associated Complexes For information about other Ultimate Care Group facilities please see the website (as above).
What's included in your fees and what's not Additional information regarding this Facility is available on request by contact with Ultimate Care Pōneke House, telephone (04) 389-7007.
Updated: 12 Dec 2017
Languages Spoken
Languages Spoken
Language Status Details
Chinese dialect Yes
Cook Island Maori Yes
Czechoslovaki Yes
Dutch Yes
English Yes
Fijian Indian Yes
Filipino Yes
Sri Lankan Yes
Tongan Yes
Other Information Yes An interpreter is sought to assist with, communication between residents and staff should there be a need.
Updated: 31 Aug 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes
Non denominational Yes
Presbyterian Yes
(Other comments) Yes Ultimate Care Pōneke House respects and endeavours at all times to meet the spiritual needs of individual residents. Church services of an interdenominational nature are conducted weekly.
Updated: 12 Dec 2017
Location Distance Details
Public Transport Wellington city buses are easily accessible with a bus stop just outside.
Shops Shops in the suburb of Newtown and Kilbirnie are a short bus or walking distance away. A local dairy is approximately five minutes walk from the Facility.
Parks Ultimate Care Pōneke House is nestled among the trees and green areas of the Wellington City Town Belt.
Library A regular library service is delivered from Wellington City Library. Residents are also able to visit local library facilities in Newtown and Kilbirnie.
Updated: 12 Dec 2017
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme Yes
CareerForce Yes
Home and Community Support Sector Standards (Standards NZ) Yes
National Certificate in Community Support Services (Residential) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
Approved provider of Professional Development and Recognition Programme CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 31 Aug 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.