The benefits of using the patient portal
A patient portal allows you to see your own health information. It is accessed via a secure website. While not yet available at all practices you can enquire about it. You can generally join up via your health care providers website or enquire about it when you next visit. It...
How do I complain about the cost of a service?
Complaints about costs of services can be taken to the Disputes Tribunal (formerly known as Small Claims Tribunal). The Disputes Tribunal usually has the same phone number as the District Court. Find out more about the Disputes Tribunal here. If possible, talk to your residential care provider or Health New...
Why do rest homes belong to a professional organisation?
Choosing a residential care facility (like a care or rest home) that is a member of a formal organisation, such as the New Zealand Care Association (NZACA) or Care Association New Zealand (CANZ ), assures you that the rest home meets high standards of care and service. NZACA is a...
Is it worthwhile creating a family trust these days?
IMPORTANT – Always obtain skilled professional advice regarding this topic. Often this question is asked with the thought that residential care fees might be avoided by setting up a family trust, and a subsidy obtained, if care is needed in the future. Family trusts set up with this purpose have...
My chosen rest home hasn't got any vacancies. What can I do?
You can contact the home and ask to go on a waiting list. Start to build a rapport with the home and if possible, give some reasons for why this is your first choice of home. In the meantime, make alternative arrangements with a care home elsewhere. You can move...
Who do I contact to get an interRAI assessment?
An interRAI assessment is organised by your local Needs Assessment Service Coordination (NASC) team, or Care Coordination Centre (CCC) in some regions. All NASC or CCC contacts in New Zealand can be found on Eldernet.
How can we help mum settle into her new rest home?
Moving into a care home requires a lot of major lifestyle adjustments. While everyone deals with change differently family members may be able to utilise the suggestions below to assist with this adjustment process. All mayor changes we make in life have some positive aspects and some less so. Remember...
What to weigh-up if considering a retirement village?
Before you get your heart set on any particular village or unit, spend plenty of time asking around (including asking friends who have done their own homework or who have perhaps moved into a village) and studying your options. Examine all the legal and financial arrangements of each of the...
What is a serviced apartment?
A serviced apartment, a common retirement village option, provides for the delivery of services to people who are paying privately for services. Commonly these people are reasonably independent. Services range from meals and cleaning services to, in some cases, high-end services such as a personal chef and chauffeur. High levels...
How can I gain entry to a rest home or hospital?
Entry to residential care is managed by a process known as Needs Assessment 1) To begin this process you either need to talk to your doctor about the issues that you are having or you can contact the agency responsible for managing assessments (known as NASC or sometimes Care Co-ordination)...
Need support at home - use the CHECKLIST
Letting someone into your home to support you can feel daunting. Use this list to help navigate the process. BEING PREPARED ⇒ Have you thought about what’s going to make life easier? Do you need help with housework, your personal care or something else? ⇒ What support can your friends...
How can I stay as independent as possible?
While there are many factors that help us stay independent one of the biggest is having meaningful relationships. These relationships include people, pets and places. Meaningful relationships keep us in a good mental space so that we can do all the other things that help us maintain our independence. Since...
I can’t afford the internet. Is there free access anywhere?
For many New Zealanders, there is a significant cost barrier to accessing the internet. It is estimated that approximately 130,320 homes across New Zealand don’t have an internet connection. Skinny Jump: Skinny Jump is an initiative by the Spark Foundation that provides subsidised broadband services to eligible New Zealanders who...
At what age am I eligible for a Retirement Village?
The age that you need to be to enter a Retirement Village in New Zealand varies by village. Some villages may allow residents to enter at 55 while others commonly have a minimum entry age of between 65 and 75. Find out more on retirementvillages.co.nz - we have every village...
What is the Deferred Management Fee (DMF)?
The DMF is an amount you pay when you leave a village, rather than when you join. The figure is defined in your contract. The deferred management fee is a delayed (and deducted) payment you (or your estate) make on exiting the village. It is to cover the cost of...
I feel invisible now I'm older. What can be done?
Knowledge is power. Recharge your power bank, be informed and take control of your situation. We have a number of videos on our site about ageism that you might find encouraging. Alternatively, call the friendly team at Eldernet on 0800 162 706 or team@eldernet.co.nz.
Are retirement villages and rest homes the same?
Drawing a distinction between accommodation and care is a way to begin to understand the differences between retirement villages, rest homes and other options. Once there were rest homes and then along came lifestyle and retirement villages. Rest homes were tasked with caring for the frail and chronically ill, and...
Leaving a retirement village
LEAVING THE VILLAGE It is important when you ENTER a retirement village in New Zealand that you know what to expect when you LEAVE a village: Do you understand what the Deferred Management Fee (DMF) is and how this will influence the amount you receive once you sell your home?...
What is a dual use room or swing bed?
Dual use beds or rooms are also known as swing beds. They allow for various levels of care e.g., rest home or hospital, to be provided in the same room. For those concerned about having to move rooms if their needs change, a dual use/swing bed room may be the...
What is a RAD?
A RAD or Refundable Accommodation Deposit is an alternative to paying premium charges, and is offered by some facilities. It is a single upfront payment that is refunded in full after your room is vacated. Find out more about premium accommodation charges here. Find rest home bed vacancies on Eldernet...
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