Search Results for "mental health"

If you have concerns about how a health or disability service is run or the services you are getting, you can make a complaint. Complaints are an important way for a service to improve and you should never feel bad about making one. Different services have different processes you must...

If you have concerns about how a rest home or other aged residential care facility is run, or are unhappy with the services you are receiving, you have the right to complain. The process to make a complaint is as follows: Discuss your concerns with the manager Talk to the...

Complaints about costs of services can be taken to the Disputes Tribunal (formerly known as Small Claims Tribunal). The Disputes Tribunal usually has the same phone number as the District Court. Find out more about the Disputes Tribunal here. If possible, talk to your residential care provider or Health New...

Choosing a residential care facility (like a care or rest home) that is a member of a formal organisation, such as the Aged Care Association (ACA) , assures you that the rest home meets high standards of care and service. The ACA is a national organisation that represents nearly all...

ACA is the abbreviation for the Aged Care Association New Zealand. This organisation (previously colloquially referred to as NZACA) is the professional body that represents nearly all providers of Aged Residential Care in New Zealand (that is, rest homes, dementia care home, and aged care hospitals). These providers pay a...

Most commonly, people move into care because deterioration in health and management of their care makes it too difficult to remain at home. While you don't need an assessment to access residential care if you are fully paying for the services out of your own pocket, it can be useful...

Unless you are a a fully-private payer (i.e., paying for your care completely out of your own pocket), to move into a rest home or care home in New Zealand you will need to have an assessment, known as interRAI. This determines whether you need this type of care and...

If your preferred care home only has a premium room available that attracts extra fees and you can’t or don’t want to pay these the following applies: if a standard room is vacant at another home within a 10 km radius you may have to go there; if you are...

There’s a lot to get your head around when it comes to how much of your care home fees you have to pay yourself and for how long. The rules and regulations governing this include means assessments and asset tests. You are responsible for paying for, or contributing towards, your...

The Ministry of Health website's Rest home certification and audits section shows which facilities are certified to deliver specific types or levels of care. The longest period or certification given is five years. A shorter period usually indicates that the auditors require additional work to be done in order for...

Moving into a care home can have a negative effect on some people. Providing a listening ear, being understanding and empathetic, encouraging her to make small decisions, giving her time to adjust, and having a radar that is alert to issues that need to be addressed, will go a long...

The short answer is: not necessarily. The reality is we are all sexual beings, and many people wish to continue an active sex life into their older age. It may be that you currently have a partner and you are facing separation due to the need for residential care, perhaps...

Outside Ensure that path surfaces and gradients are safe, clear and moss free. Steps are easier to negotiate when walking than a ramp. Indicate or mark changes in levels. Is it easy to get the mail? Keep bushes and branches trimmed back from pathways and doorways. Use appropriate and assistive...

Entry to residential care is managed by a process known as Needs Assessment 1) To begin this process you either need to talk to your doctor about the issues that you are having or you can contact the agency responsible for managing assessments (known as NASC or sometimes Care Co-ordination)...

Advance care plans and advance directives sound similar, and they are related, but they’re not quite the same thing. An Advance Care Plan is a way to start a conversation with those closest to you, those who hold your EPA, and your GP about your values, goals, and what your...

Letting someone into your home to support you can feel daunting. Use this list to help navigate the process. BEING PREPARED ⇒ Have you thought about what’s going to make life easier? Do you need help with housework, your personal care or something else? ⇒ What support can your friends...

What community means is a big subject. For some it means very little and for others it’s a daily lived experience. It is something we're likely to have to consider as our health system changes. We'll talk about this more as things become clearer. The video The Social Fabric Project...

Standard rooms and services are those that are covered by the Age Related Residential Care Agreement (ARRC). All Health New Zealand | Te Whatu Ora (formerly District Health Boards) contracted providers must meet the requirements of this agreement (currently all residential care providers are contracted in New Zealand/Aotearoa). Exam­ples of...

Everyone in a certified and contracted care home is required to pay for their accommodation and services. If you have little to no assets the government uses your NZ Super to pay for your care. If you have assets and/or income over the required thresholds, you are required to contribute/pay...