What is elder abuse?
What is elder abuse? I'm worried about what's going on at my friend's place. What can be done? We know it’s hard to ask for help, regardless of whether you’re the person being treated in this way, the person behaving in this way or someone who is concerned about a...
Can I review my premium accommodation charges.
If you cannot (or no longer wish to) pay the premium accommodation charges, you can review your premium tenancy 18 months after admission and every six months thereafter. The provider then has six months to move you to a standard room, giving three days’ notice, or cease charging premium room...
How does the New Zealand health system work?
In recent years, significant changes were made to the way health services are delivered throughout New Zealand. Previously 20 regional District Health Boards (DHBs) provide or organise health services across the country. As of mid-2026: Health New Zealand | Te Whatu Ora manages all health services, including hospital and specialist...
Can I get help paying for health costs?
If you are over 65, you may be able to get help with paying health-related costs. Most GPs belong to a Primary Health Organisation (PHO). These are bulk funded to look after the health of the people who are enrolled with their service. Most New Zealanders are enrolled. You generally...
How do I make a complaint about a serious incident?
All consumers receiving a health and/or disability service in New Zealand are protected by The Code of Health and Disability Services Consumers’ Rights. You can read a summary of the code here. If you have concerns about how a rest home, hospital or health or disability service is run or...
How much does private home support (home help) cost?
The following example is for someone requiring standard, non-complex home support services three days a week. It’s a very common scenario based on the services subsidised by the health authorities. Services such as these are generally not required after hours, on weekends or public holidays. If they are, after-hours fees...
Does High-Intensity Interval Training benefit older people?
High-Intensity Interval Training (HIIT) is a workout style that involves short bursts of intense activity followed by periods of rest or low-intensity exercise. It has been one of the most popular fitness trends for over a decade, as it has numerous health benefits for people of all ages, including older...
How to make a complaint about a service you're getting
If you have concerns about how a health or disability service is run or the services you are getting, you can make a complaint. Complaints are an important way for a service to improve and you should never feel bad about making one. Different services have different processes you must...
Is it worthwhile creating a family trust these days?
IMPORTANT – Always obtain skilled professional advice regarding this topic. Often this question is asked with the thought that residential care fees might be avoided by setting up a family trust, and a subsidy obtained, if care is needed in the future. Family trusts set up with this purpose have...
Can I move to a rest home now?
Unless you are a a fully-private payer (i.e., paying for your care completely out of your own pocket), to move into a rest home or care home in New Zealand you will need to have an assessment, known as interRAI. This determines whether you need this type of care and...
My chosen rest home hasn't got any vacancies. What can I do?
You can contact the home and ask to go on a waiting list. Start to build a rapport with the home and if possible, give some reasons for why this is your first choice of home. In the meantime, make alternative arrangements with a care home elsewhere. You can move...
Can't find a standard rest home room? The 10km rule helps
If your preferred care home only has a premium room available, which attracts extra fees, and you can’t or don’t want to pay these, the following applies: if a standard room is vacant at another home within a 10 km radius you may have to go there; if there isn't...
How can we help mum settle into her new rest home?
Moving into a care home requires a lot of major lifestyle adjustments. While everyone deals with change differently family members may be able to utilise the suggestions below to assist with this adjustment process. All mayor changes we make in life have some positive aspects and some less so. Remember...
Financial means assessment - income & asset testing
There’s a lot to get your head around when it comes to how much of your care home fees you have to pay yourself and for how long. The rules and regulations governing this include means assessments and asset tests. You are responsible for paying for, or contributing towards, your...
Quick tips for making your home safer
Outside Ensure that path surfaces and gradients are safe, clear and moss free. Steps are easier to negotiate when walking than a ramp. Indicate or mark changes in levels. Is it easy to get the mail? Keep bushes and branches trimmed back from pathways and doorways. Use appropriate and assistive...
Need support at home - use the CHECKLIST
Letting someone into your home to support you can feel daunting. Use this list to help navigate the process. BEING PREPARED ⇒ Have you thought about what’s going to make life easier? Do you need help with housework, your personal care or something else? ⇒ What support can your friends...
How can I stay as independent as possible?
There are many factors that help us stay independent, but one of the biggest is having meaningful relationships. These can be with family/whānau, friends, community groups, pets or even places that are important to you. Meaningful connections help keep you in a good mental space, so you can continue doing...
What is a premium room?
A premium room (or a room that has premium accommodation charges) is a room that has features that are NOT required under the Age Related Residential Care Agreement (ARRC) (i.e., they are over and above the standard features and services). Those who pay for premium accommodation do not get a...
What is the Maximum Contribution?
Everyone in a certified and contracted care home is required to pay for their accommodation and services. If you have little to no assets the government uses your NZ Super to pay for your care. If you have assets and/or income over the required thresholds, you are required to contribute/pay...
What home help can I get? Who pays?
The type of home help you can get and who pays for it depends on whether you want or need subsidised services (in which case your eligibility is determined by an assessment) or whether you will self pay. Typically home support services include assistance with your personal and, possibly your...
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