How to making a complaint about a service you're getting?

If you have concerns about how a health or disability service is run or the services you are getting, you can make a complaint.

• First, talk to the manager of the service. If you need advice or support to do this contact the Advocacy Service https://advocacy.org.nz/
• If the complaint is about a contracted service and it is not responded to or resolved, contact your local regional hospital. Ask for the manager of older person’s services.
• If concerns are not addressed, contact HealthCERT (freephone 0800 113 813) or Disability Support Services MOH (freephone 0800 373 664).
• If still unresolved, the Health and Disability Commissioner will consider the issues and may investigate (0800 11 22 33).

Concerns about a home support service? See the Ministry of Health information.

To find out more, talk to Age Concern or the contact person at your local older person’s service/NASC/CCC. They should be able to guide you.

The following are the contact details for service providers professional associations:

• Registered Health professionals
• NZ Aged Care Association (04) 473 3159
• Care Association NZ (09) 438 3909. Ask for CANZ.
• Home support: Home and Community Health Association (04) 472 3196.

Concerns about any service costs can be taken to the Disputes Tribunal. Your local Disputes Tribunal usually has the same contact details as the District Court.