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The following example is for someone requiring standard, non-complex home support services three days a week. It’s a very common scenario based on the services subsidised by the health authorities. Services such as these are generally not required after hours, on weekends or public holidays. If they are, after-hours fees...

High-Intensity Interval Training (HIIT) is a workout style that involves short bursts of intense activity followed by periods of rest or low-intensity exercise. It has been one of the most popular fitness trends for over a decade, as it has numerous health benefits for people of all ages, including older...

A patient portal allows you to see your own health information. It is accessed via a secure website. While not yet available at all practices you can enquire about it. You can generally join up via your health care providers website or enquire about it when you next visit. It...

This question is answered in the article ' Does the 2023 change of government affect the health system? ' Scroll down for specific details.

If you have concerns about how a health or disability service is run or the services you are getting, you can make a complaint. Complaints are an important way for a service to improve and you should never feel bad about making one. Different services have different processes you must...

If you have concerns about how a rest home or other aged residential care facility is run, or are unhappy with the services you are receiving, you have the right to complain. The process to make a complaint is as follows: Discuss your concerns with the manager Talk to the...

Complaints about costs of services can be taken to the Disputes Tribunal (formerly known as Small Claims Tribunal). The Disputes Tribunal usually has the same phone number as the District Court. Find out more about the Disputes Tribunal here. If possible, talk to your residential care provider or Health New...

Choosing a residential care facility (like a care or rest home) that is a member of a formal organisation, such as the New Zealand Care Association (NZACA) or Care Association New Zealand (CANZ ), assures you that the rest home meets high standards of care and service. NZACA is a...

ACA is the abbreviation for the Aged Care Association New Zealand. This organisation (previously colloquially referred to as NZACA) is the professional body that represents nearly all providers of Aged Residential Care in New Zealand (that is, rest homes, dementia care home, and aged care hospitals). These providers pay a...

CANZ is the abbreviation for the Care Association New Zealand. CANZ is the smaller of the two professional agencies which represent providers of Aged Residential Care in New Zealand (that is, rest homes, dementia care home, and aged care hospitals). These providers pay a membership fee to belong to the...

While there are a variety of reasons for this; the most common is that the person has experienced a deterioration in health and is having difficulty with managing at home. (Note: an assessment by an authorised service is required prior to entry to residential care.) The following are five typical...

To move into a rest home or care home in New Zealand you will need to have an assessment, known as interRAI. This determines whether you need this care and whether you meet the eligibility criteria. The criteria are high and include a financial means assessment. You need to have...

If your first choice of care home only has a room available that attracts extra fees (i.e. premium accommodation fees) and if you don’t want to or cannot pay an extra fee, the following 10 kilometre (10km) rule applies: If there is a vacancy for a standard room at another...

Income and asset testing refers to a financial assessment undertaken by those who require residential care and who: are unable to afford to pay the required fees and need to apply for a Residential Care Subsidy (RCS), those who are close to this position or, those who require clarification as...

The Ministry of Health website's Rest home certification and audits section shows which facilities are certified to deliver specific types or levels of care. The longest period given is five years. A shorter period usually indicates that the auditors require additional work to be done in order to meet full...

VILLAGE LIFE - find out more on https://www.eldernet.co.nz/retirement-villages ⇒ Is it easy for loved ones to visit? Can your friends/whānau (such as grand­children) stay? If so, for how long? ⇒ Is the village close to services that are important to you? Your GP/local healthcare, church, clubs, or shops? ⇒ What...

You can ask for a review or reassessment. Contact your local older persons service. If you need support to do this, you can contact The Nationwide Health and Disability Advocacy Service. They offer free, independent, and confidential advice and support to help you resolve issues with health and disability services.

Moving into a care home can have a negative effect on some people. Providing a listening ear, being understanding and empathetic, encouraging her to make small decisions, giving her time to adjust, and having a radar that is alert to issues that need to be addressed, will go a long...