What is interRAI?
interRAI is a well-tested and researched assessment tool used in Aotearoa New Zealand and many other countries around the world. There are a range of assessments designed to suit various populations groups e.g. children, youth, adults etc. Individual assessments are conducted around Aotearoa New Zealand. These provide health professionals and...
How can I stay safe and healthy over summer?
When the long, sunny days of summer roll in, it’s important to stay mindful of your health. While the season is filled with opportunities for enjoying the warm weather, it’s worth being aware that the heat can present certain risks, particularly for older adults. Read on to discover some practical...
Why should I worry about my teeth?
As you age , it becomes even more important to take good care of y our teeth. T aking care of your teeth and gums isn’t just about avoiding tooth loss - it's also a key part of maintaining good overall health. R esearch has suggested that the different parts...
What can I do to protect myself from being scammed?
Common sense and a healthy dose of scepticism can keep you safe from those who want to rip you off. If an offer seems too good to be true, it probably is. Being fearful of others can lead older people to isolate in their homes. Fear of being scammed can...
How can I supplement my respite subsidy allocation?
Many people find that taking regular breaks helps them sustain their caring role at home for much longer than they otherwise could. But making respite care work—especially if you've used up your allocated subsidy—can sometimes take a bit of creativity and planning. Here are some practical ways to supplement your...
What to weigh-up if considering a retirement village?
Before you get your heart set on any particular village or unit, take your time to look around and gather as much information as you can. Talk to friends who've already done their research or who have moved into a village themselves. Explore all your options, and make sure you...
What is elder abuse?
What is elder abuse? I'm worried about what's going on at my friend's place. What can be done? We know it’s hard to ask for help, regardless of whether you’re the person being treated in this way, the person behaving in this way or someone who is concerned about a...
Can I review my premium accommodation charges.
If you cannot (or no longer wish to) pay the premium accommodation charges, you can review your premium tenancy 18 months after admission and every six months thereafter. The provider then has six months to move you to a standard room, giving three days’ notice, or cease charging premium room...
How does the New Zealand health system work?
In recent years, significant changes were made to the way health services are delivered throughout New Zealand. Previously 20 regional District Health Boards (DHBs) provide or organise health services across the country. As of mid-2022: Health New Zealand | Te Whatu Ora manages all health services, including hospital and specialist...
How do I make a complaint about a serious incident?
All consumers receiving a health and/or disability service in New Zealand are protected by The Code of Health and Disability Services Consumers’ Rights. You can read a summary of the code here. If you have concerns about how a rest home, hospital or health or disability service is run or...
The benefits of using the patient portal
A patient portal allows you to see your own health information. It is accessed via a secure website. While not yet available at all practices you can enquire about it. You can generally join up via your health care providers website or enquire about it when you next visit. It...
How to make a complaint about a service you're getting
If you have concerns about how a health or disability service is run or the services you are getting, you can make a complaint. Complaints are an important way for a service to improve and you should never feel bad about making one. Different services have different processes you must...
Standard rooms. Can the price differ from place to place?
If the care homes are in the same defined geographical region then the quick answer is 'no'. The maximum you have to pay for your contracted care, basic accommodation, meals, laundry etc. is known as the Maximum Contribution. These payment rates, which vary according to where you live (the regions...
Financial means assessment - income & asset testing
There’s a lot to get your head around when it comes to how much of your care home fees you have to pay yourself and for how long. The rules and regulations governing this include means assessments and asset tests. You are responsible for paying for, or contributing towards, your...
How can I stay as independent as possible?
While there are many factors that help us stay independent one of the biggest is having meaningful relationships. These relationships include people, pets and places. Meaningful relationships keep us in a good mental space so that we can do all the other things that help us maintain our independence. Since...
What is a premium room?
A premium room (or a room that has premium accommodation charges) is a room that has features that are NOT required under the Age Related Residential Care Agreement (ARRC) (i.e., they are over and above the standard features and services). Those who pay for premium accommodation do not get a...
What is the Maximum Contribution?
Everyone in a certified and contracted care home is required to pay for their accommodation and services. If you have little to no assets the government uses your NZ Super to pay for your care. If you have assets and/or income over the required thresholds, you are required to contribute/pay...
What does it mean to have dignity at end of life?
End of life care is an important service in New Zealand. Reaching out early on for help allows care specialists to better understand your needs and respond suitably. When we or someone close to us is dying, we want to know this can be done peacefully, comfortably and with dignity....
What is a dual use room or swing bed?
Dual use (or “swing”) beds are rooms that can support more than one level of care - typically rest home or hospital care - to be provided in the same room, which means the resident doesn't need to change rooms. This can be especially reassuring if you’re worried about the...
What is premium accommodation or a premium bed?
Premium accommodation is that which provides amenities over and above the ARRC agreement requirements. It attracts additional daily costs of $5 to $100 plus. These services may include fixed features (such as an ensuite, tea/coffee making area or a view for example) and/or features associated with the room (such as...