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Resthaven on Vogel

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Resthaven on Vogel
Rest Home Care
6 Vogel Street
Cambridge 3434
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Rachel Jones - 07 827 6097
Cambridge Resthaven Trust Board - Community owned
Village Manager
Joanne Sutherland - 07 827 6097
Emma Waa - 07 827 6097
Sandra Bennett - 07 827 6097
Other services
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Restrictions - critical visitors only
Cambridge Resthaven - Community Charitable Trust - 100% owned by the Cambridge community.

Vision: Helping the older members of our Community to enjoy the lives that they choose by providing individualized support and care. Providing a way of life that exceeds the individual's expectations

Mission: Cambridge Resthaven, a community-owner organisation that, in a dignified and respectful manner, offers a flexible continuum of individualized care, support and services to enhance the lives of the older members of our Community.

Values: Respect, Excellence, Support, Honesty, Sustainability

Care Service:
Continuing Care (Hospital)
Memory Enhancement Unit - Tui

Support of Independence: Village, Apartments, Respite, Meals on Wheels (Case by Case basis) & Community Friends Visiting Service.

Advocacy & Support:
Sense of Resthaven community
End of Life care
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 11 Jun 2021
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 34
Vacancy No
Please contact Resthaven 07 827 6097 for more details.
Impending vacancy No
Premium Room Charges Some Rooms as at 23 Jul 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 6 Dec 2021
Ref #3248 May 2019 " thanks so much to everyone for making my mum's first afternoon at Resthaven so happy. Her room was set up beautifully and dinner was so delicious - we haven't seen her eat as much for the last month!"

Ref #3260 June 2019 "We would like to say how impressed we are with the care my mum is receiving. All the staff are so kind and friendly. Mum is never rushed, everyone is so patient. This has been a difficult time for the family and it is greatly re-assuring to know she is having such a great care."

Ref#3317 Sept 2019 "On behalf of my siblings and I we would like to thank all of the staff who took such great care of our mother. She was happy to be in Resthaven and that was important to us."

Ref #3395 April 2020 " Thank you Rachel, we Just wanted to say to all the wonderful staff at Resthaven that we are thinking of you and your families as you provide such a safe and secure haven for all your residents. The meticulous care and support you offer to families, friends and staff is amazing and we truly appreciate it. Thank you for your kindness and compassion – you guys rock!! With huge respect."

Ref #3396a April 2020 " Thank you so very much for all you are doing for our loved ones. It's good hearing the details and updates.
I feel that my mum is in the safest possible hands and place. Resthaven is a refuge, a sanctuary during this covid crisis. Much love to you all.
Keep safe".

Ref #3434 August 2020" As her stay was during Covid lockdown, we realize there were limitations out of your control. We did appreciate your high standards to keep patients safe. Staff were kind and caring and always ready to listen and most helpful."
Ref #3435 September 2020 "They looked after mum through some very testing times, and there was always someone I could talk to. I would recommend Resthaven to anyone needing heartfelt care."

Ref #3435a September 2020 "Thank you for your great communication updates. I am so grateful that I can continue to visit my Mum. I appreciate that Resthaven understands how vital it is for our loved-ones to see their family".

Ref #3472 December 2020 " Mr & Mrs Claus - such a delight and joy to have these two staff members come into Tui with a trolley of goodies, a bright smile and a guitar. Residents and staff all joined in the signing of Christmas carols. thank you for bringing such joy to our residents.

Ref #3473 January 2021 " DT team did an exceptional job on Christmas Day. Decorations on the tables were enjoyed and appreciated by the residents and their family members. they were so impressed with your efforts and the beautiful decorating."

Ref #3512 April 2021 "Thank you for the mighty performance at special breakfast this morning. To the cooks and all the staff helping with presenting a lovely, hot, cooked breakfast. Yum Yum"

Ref 3520 May 2021 " A Fashion Show - what a great idea and such a fun afternoon for mum. Thank you to everyone involved."

Ref #3523 June 2021 "I have nothing but admiration and grateful thanks to give to the staff of Tui wing at Resthaven for the love and care my husband received during his time with you. Caring for dementia is an unenviable task and never once did I see any hint of frustration or lack of empathy. The decor could be described as tired, but for me that paled into insignificance in the overall picture.
Ref # 3536 September 2021
Resthaven is a nice homely place to come into, where visitors sense the people in your care are treated with dignity and warmth.
Ref #3538 October 2021
“I was so thankful and comforted that my husband was cared for in Resthaven. All the staff were great, especially the HCAs".
Updated: 8 Oct 2021
Type Hours Per Week Status Details
Registered Nurse Yes We have a team of Registered Nurses, providing 24 hour registered nurse cover within Resthaven. We also have a Nursing Director, a Clinical Nurse Leader, 1 E.N and a stand alone Staff Educator (also an R.N.) Our CEO and G.M. are also both Registered Nurses.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes All our HCAs are fully trained.
Physiotherapist Yes Our physiotherapist is on site three days a week. We also have an Assistant Physiotherapist who works five days a week.
Occupational Therapist Yes
Diversional Therapist Yes Prerana and Lorraine are our qualified Diversional Therapists (DTs) who ensure activities are meaningful for the residents and meets their needs.
Activities Co-ordinator Yes Our Diversional Therapists are supported by a Therapy Assistant to run a full programme. Monday to Saturday:- 1:1 time, group fun & trips.
Hairdresser Yes We have a local hairdresser providing this service at Resthaven on Thursday & Friday. Appointments can be made at reception.
Podiatrist Yes Podiatrist visits six weekly
Dietitian Yes Contracted as required
Accredited Visitors Yes
Kaumatua Yes Available as required.
Chaplain/Spiritual Advisor Yes We have volunteer chaplains who visit residents, supporting them as they wish and their family in times of need.
Other Personnel Yes Champion Role - All RNs and senior HCAs have an area of interest that they focus on and become our 'expert' in that area such as : Falls prevention, independence, palliative care.
Updated: 8 Oct 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have oxygen cylinders and oxygen concentrators available.
Gastronomy/Nasogastric Management Yes R.N.s are fully trained to manage PEG and nasogastric tubes.
End of Life/Palliative Care Yes Cambridge Resthaven follows the Te Awa Whakapiri principles and processes in caring for those who have palliative care needs and we liaise closely with Hospice. Residents are nursed and supported with care and dignity in the privacy of their own room. We ensure that their relatives and close friends are supported and comforted by the care and support given and we have the ability for families to stay if they wish.
Wound Care Yes Strong links to Waikato District Health Board (WDHB) Wound Nurse specialist. All our R.N.s receive full wound care training and ongoing education through the DHB . This is an R.N./Resthaven champion role.
Diabetic Care Yes This is an R.N./Resthaven champion role.
Continence Advice Yes This is an R.N./Resthaven champion role.
Stomal Therapy Yes
Stroke Rehabilitation Yes Our physiotherapist and physio assistant can provide this service.
Tracheotomy Care Yes
Infection Control Yes This is an R.N./Resthaven champion role. Resthaven benchmark with BUG control & with 8 other community Charitable Trusts within the greater Waikato (C.T.C.A. community Trusts in Care Aetearoa)
Clinical Management Yes We have a Clinical Nurse Leader and also a Nursing Director.
Updated: 22 Jun 2021
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes This is available (vacancy dependent) please contact our Clinical Nurse Leader on 07-827-6097
Carer Support Yes This is available (vacancy dependent) please contact our Clinical Nurse Leader on 07-827-6097
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes This is available (vacancy dependent) please contact our Clinical Nurse Leader on 07-827-6097
Updated: 10 Jun 2021
Feature Status Details
May Bring Own Furniture Yes Residents are encouraged to personalize their rooms with their own possessions and furniture as they wish, however we prefer to use Resthaven fully electric beds.
Single Rooms Yes
Shared Rooms Yes Hospital only
Rooms suitable for a couple Yes
Ensuite Yes We have a number of ensuites and shared ensuites.
Alcohol Permitted Yes Resthaven does have a happy hour weekly in the evenings prior to evening meal.
Pets In Residence Yes Birds and two cats. As we have two cats – own pets will need to get on with our Resthaven cats (Oscar and Monty)
Negotiate To Bring Own Pet Yes As we have two cats, own pets will need to be negotiated with our cats (Monty and Oskar)
Phone Access In Own Room Yes Some rooms have jackpoints. Personal phone charges are billed to the resident through their chosen supplier. We also have a portable phone for residents use and two phone booths. Some residents choose to have their own mobile phone on prepaid plans.
Cater for under 65 yrs with Disability Yes Please discuss your requirements with our Clinical Nurse Leader of General Manager.
Lounges/seating areas Yes There are several areas including easily accessible outside areas.
Palliative Care Contract Yes Cambridge Resthaven follows the Te Awa Whakapiri principles and processes in carding for those who have palliative care needs and we liaise closely with Hospice. Residents are nursed with care and dignity in the privacy of their own room.
Outings Yes Resthaven has two vans and a car for outings, one of which is a mobility van for up to 5 wheelchairs. See also the section on activities.
Residents Committee Yes Residents' meetings are held monthly where any issues can be raised. We also conduct regular questionnaires and use the results of these to help us improve our services.
Newsletter Yes A newsletter to residents called 'Our Say' is published monthly.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting Yes Surrounded by greenbelt and park, Resthaven is located just a short stroll to Cambridge township. Many of the rooms have a rural outlook over the paddocks of spring flowers, Tuis and Pukekos. there is also a community garden very close to Resthaven.
Smokers Room Yes Resthaven is a smoke free building except for one designated outside area.
Smoking Permitted Yes We have an outside designated smoking area for residents. For safety we do not have smoking inside.
Updated: 11 Jun 2021
Special Features
Special Features
Cambridge Resthaven is a Community Charitable Trust, 100% owned by the Cambridge Community. Resthaven's aim in everything we do is to ensure quality of life. We believe that as there are many individuals living at Resthaven, all have different personalities, values and beliefs, so that no-one philosophy will 'fit' or meet everyone's needs.
With this in mind Resthaven utilize a number of philosophies to guide us in our interactions with individuals as follows (this list is not exhaustive);
*Eden - To improve the well-being of those who have chosen to live at Resthaven and the staff who work here by eliminating loneliness, helplessness, and boredom.
* Humanitas - We cannot cure old age - "care" is secondary to living.
1. Everyone wants to be in control of his or her own life. If one's brain is still functioning, that person can and wants to decide for him/herself what is important.
2. People would actively participate as much as able "too much care is worse than too little care" because skills atrophy.
3. there are no "us's" and "thems" - meaning those in need of care and the professionals who give it - but rather we are all apart of an extended family who share common goals.
4. The YES culture - All concerned (management, employee, family, client, volunteer) will need a positive attitude towards any request concerning the wish to be in control and actively participate or have new ideas.
*V.I.Ps -
V = Values people - Values and promotes the rights of the person recognizing we can all learn from each other.
I = Individual's needs - Provides individualized care according to needs - we are all different.
P = Perspective of service user - Understands support and care from the perspective of the person - putting yourself in the other person's shoes.
S = Supportive social life and environment - recognising the benefits of socialisation e.g. reduced risk or depression, stronger immune system and eliminating loneliness.
*Namaste - "To honour the spirit within" - Recognising and ensuring that all support/care and activities help bring pleasure to people. Keeping a person clean, fed and groomed is not living - it's existing. People need to feel wanted, loved and feel as if they can still contribute (Namaste Care TM)
*Normal Life: Activities of daily living are the things we normally do e.g. feeding ourselves, bathing, dressing grooming, housework, shopping, cooking, caring for others, caring for pets. All of these aspects should be part of our resident's day, promoting independence and to be part of normal life.
Cambridge Resthaven provides a continuum of quality, personalised care. We respect the dignity and individual rights of our multicultural society. We demonstrate a caring manner. We strive for excellence in service delivery. We will advocate for those in our care. We don’t want people just to exist but to experience quality of life.

Cambridge Resthaven was built with the money raised by the community and is run by the Cambridge Resthaven Trust Board.

Our facilities are well maintained and upgrades completed so that we continue to play a major role in the support of the elderly residents of Cambridge and districts. We are well resourced and have appropriate equipment such as electric beds,vans,wheelchairs, and Spark of Life equipment.

There are many small areas for private, quiet time dotted around the facility. We also have 4 lounges and 3 dining rooms and our Quiet Room. The Quiet Room is large enough to hold 100 people yet the way in which it is partitioned makes it small enough for a quiet think. (The partitioned section can be a smaller, intimate chapel). It is available for religious services, concerts, weddings and funerals and used as an activities room for residents.

Fundraising for a rest home in Cambridge was started in 1964 by the members of the Fencourt Country Womens' Institute. The project caught the attention of local people and what eventuated was to be the town's first Resthome which opened in 1972 - RESTHAVEN.

The journey began with an early bequest made by Miss Alice Hanlin and the establishment of the Cambridge Resthaven Trust. Widespread community support was demonstrated by the range of organisations represented on the inaugural Trust Board i.e. Lions, Rotary, RSA, Federated Farmers, Federation of Country Women’s Institutes, Borough Council.

Rest home 1972,
First Cottages 1974,
Continuing Care (Hospital) 1979,
Intermediate Care Wing 1985,
The Quiet Room 1988,
Resthaven Close 1994,
New Hospital Wing (MacDiarmid) 2007
Memory Enhancement Unit (Dementia) 2010.
Renovated Hospital Wing Bellbird 2012
Views on Vogel (Village extension) 2014 - 2016
Community Menz shed 2016

(Excerpts taken from – ‘Cambridge Resthaven 25th Anniversary of Opening 1972 –1997’ Eris Parker)


The RESTHAVEN FOUNDATION is a charitable trust, its vision is to advance and expand the care and support for the aging population in our community. (General donations can be given to the Foundation or to the Friends) See: http//www.resthavenfoundation.org.nz

The Friends of Resthaven play an important part in the life of the elderly at Resthaven. Its philosophy is that happiness and enjoyment of later life shall be fulfilled. Activities of The Friends include:
· Celebrations and entertainment
. Resident’s birthday is acknowledged by a small posy of flowers and a visit by The Friends of Resthaven.
· Assisting with purchases of equipment and personalized items that provide comfort to our residents.

The Friends of Resthaven & Resthaven Foundation work closely together.


Please always check Covid Alert Levels, but usually visitors are welcome at any time, preferably between 10.00 am and 8.00 pm to ensure privacy and quiet time for our residents. There are tea/coffee making facilities for visitors. If residents would like family members to join them for a meal this can be arranged with the staff on duty. There is a small charge for meals - please ask at reception.

Parts of the facility e.g. Quiet Room, Blue Lounge or dining room can also be utilized/hired by families - please ask at reception.
Updated: 11 Jun 2021
Interests & Activities
Interests & Activities
Our full and varied hobbies programme runs all day. Our commitment to this is demonstrated by our engagement of two Diversional Therapists and a Therapy Assistant plus ongoing training with HCAs on how to provide meaningful and fun activities.

The following gives an indication of the types of interests and activities within Resthaven:

Concerts/internal and external entertainers, pianist and singing groups, Menz Shed. Visiting chaplain, weekly devotions. Sing-a-longs, daily exercise sessions, massage and laughter group. Email, regular visits from local kindies and schools. Cards, bingo, bowls (Inter Resthome Competitions) Rumikub, Armchair Travel and scrabble group. Extensive garden, walking path, indoor and outdoor games. Cooking/baking, videos, music, newspaper reading, quizzes, shopping, television are available in the lounges, (and many bedrooms have televisions provided). Aroma therapy and Namaste. Pet therapy visits and Spark of Life games and fun. BBQs, organ ,pianos and ukeleles regularly used.

We have a large selection of videos, CDs and DVDs available for residents to borrow.

Externally we utilize Stroke club, Care and Craft, Senior Citizens, Alzheimers Society, MS Society, Age Concern, Lions and Rotary. Shows/theatre, cafe, pub and garden visits, especially the Community Garden just across our driveway.

‘The Waikato Times’ is available for residents to read daily but if residents would like their own copy of papers these can be be ordered and are paid for by the resident. 'The Cambridge Edition' and 'Cambridge News' is freely available.

Our extensive grounds are easily accessible for those who like to walk or wheel themselves outside. (We have many wheelchairs and comfortable mobility chairs available for use).
Updated: 11 Jun 2021
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Arrangement for payment of fees must be made on admission. The fee does not cover personal items of clothing and toiletries, dentures, glasses, hearing aids, razors, batteries or special items of equipment or specialist medical appointments or x-rays. If residents are eligible for a High Health User Care the resident’s GP will arrange this. Please contact the Manager for full details of fees and process of payment.
Staffing qualifications and details Cambridge Resthaven is well staffed as part of the commitment to quality care. The team includes CEO, GM, Nursing Director, Clinical Nurse Leader, Staff Educator, Registered Nurses, Team Leaders and H.C.A.s. As we provide a continuum of care we always have at least one Registered Nurse on duty. Our team of nurses and caregivers assist residents with all their personal care needs, encouraging our residents to maintain as much independence as possible, in particular we encourage mobility and self care. Our Diversional Therapist and Physiotherapist provide a support and maintenance programme for our residents. Residents may retain the service of their own General Practitioner (GP) Cambridge based. Hospital level of care residents will be seen monthly. Your GP fees are included in the fee. Residents are welcome to ask their GP to visit more often, however this will be at their own expense. Referrals to specialists are arranged as required but any specialist fees are not included in the general expense. Medication is provided and administered as requested by the doctor and if prescribed is included in the fee. Any medications of personal choice or non-subsidized medications will be charged to the individual resident. In general, all medication is administered by the Nurse on duty, but if requested and agreed by the GP, resident may look after their own medication needs. We ask those who are taking non-prescribed or household remedies to tell the Nurse so that the GP can check for any possible reactions with prescribed medication. Our cleaning is in house and our dedicated team ensure Resthaven is kept clean and spotless.
Details about meals We provide a varied menu that is approved by a dietitian, We make every effort to provide residents with any special requests or needs. Catering is provided by CaterPlus. All meals are cooked on site by the CaterPlus team. We provide a varied menu that is approved by a dietitian, We make every effort to provide residents with any special requests or needs. For residents with eating or swallowing difficulties we utilize "PureFoods". (PureFoods is a NZ company that provides natural, appetizing food with essential nutrients that are easy to chew, swallow and digest - www.https://thepurefoodco.com) Meal hours are as follows: Breakfast 7.30am - 9.00am available in Resthome dining room. MEU - 7.30am - 9.00am whenever suits the resident. Hospital - in the residents bedroom around 8.00am Dinner between 12.00 noon and 1pm in dining rooms Tea between 5.00pm and 5.45pm in dining rooms. Morning, afternoon tea and supper are available. A happy hour is held weekly prior to the evening meal.
Updated: 8 Oct 2021
Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes
Dutch Yes
English Yes
Filipino Yes
Maori - Te Reo Yes
Other Details Yes Kiribati
Updated: 11 Jun 2021
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Non denominational Yes When the home was established people did not want to link it to any particular church or religious body. Devotions are also held weekly.
Updated: 8 Oct 2021
Location Distance Details
Public Transport 0.00 Km
Shops 2.00 Km Cambridge Township
Mall 2.00 Km Cambridge Township has some covered shopping areas.
Parks 0.01 Km
Library 2.00 Km We have a large selection of books for residents to borrow at Cambridge Resthaven. The town Library is a short trip away.
Updated: 8 Oct 2021
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 13 Jun 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.