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Resthaven on Vogel

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At a glance
Resthaven on Vogel
Hospital Care
6 Vogel Street
Cambridge 3434
(07) 827 6097
(07) 827 6098
View Email Address
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Rachel Jones - 07 827 6097
Cambridge Resthaven Trust Board - Community owned
Village Manager
Joanne Sutherland - 07 827 6097
Emma Waa - 07 827 6097
Sandra Bennett - 07 827 6097
Other services
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Cambridge Resthaven - Community Charitable Trust - 100% owned by the Cambridge community.

Vision: Helping the older members of our Community to enjoy the lives that they choose by providing individualized support and care. Providing a way of life that exceeds the individuals expectations

Mission: Cambridge Resthaven, a community-owner organisation that, in a dignified and respectful manner, offers a flexible continuum of individualized care, support and services to enhance the lives of the older members of our Community.
Values: Respect, Excellence, Support, Honesty, Sustainability

Care Service:
Continuing Care (Hospital)
Memory Enhancement Unit - Tui

Support of Independence: Day Club, Village, Apartments, Respite,Meals on Wheels & Community Friends Visiting Service.

Medical oversight (within village)

Advocacy & Support:

Sense of Resthaven community
End of Life care

R Respect
E Excellence
S Support
T Trust
H Honesty
A Advocacy
V Values environmental efficiency
E Experience quality of life through normal living, Eden philosophy, Humanitas, VIP and Namaste
N Nurturing
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 13 Jun 2019
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 29
Vacancy Yes
Any queries please phone 07 827 6097
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 29 Oct 2020
Ref #3248 May 2019 " thanks so much to everyone for making my mum's first afternoon at Resthaven so happy. Her room was set up beautifully and dinner was so delicious - we haven't seen her seat as much for the last month!"

Ref #3260 June 2019 "We would like to say how impressed we are with the care my mum is receiving. All the staff are so kind and friendly. Mum is never rushed, everyone is so patient. This has been a difficult time for the family and it is greatly re-assuring to know she is having such a great care."

Ref # 3434 August 2020 " As her stay was during Covid Lockdown, we realise there were limitations our of your control. We did appreciate your high standards to keep patients safe. Staff were kind and caring and always ready to listen and most helpful"

Ref #3435 September 2020 " They looked after mum through some very testing times, and there was always someone I could talk to. I would recommend Resthaven to anyone needing heartfelt care"
Updated: 8 Sep 2020
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have a team of 16 Registered Nurses, a Clinical Nurse Leader and a stand alone Staff Educator (also a Registered Nurse). There is at least one Registered Nurse on site at all times, usually more. The CNL, CEO & GM are all Registered Nurses.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes A great team of Health Care Assistants who are fully trained in all areas of caring for our ladies and gentlemen.
Physiotherapist Yes Our Physiotherapist is on site three days a week. We also have a Assistant Physiotherapist on site five days a week.
Occupational Therapist Yes
Diversional Therapist Yes Dawn Mienie is one of three qualified Diversional Therapists (DTs) who ensure activities are meaningful for the Residents and meet their needs.
Activities Co-ordinator Yes We have 3 Diversional Therapists and 2 Therapy Assistants (one currently completing their DT qualification) who run a full activities programme Monday to Saturday: 1:1 time, group fun & trips.
Hairdresser Yes We have a local hairdresser providing this service at Resthaven on Thursday & Friday. Appointments can be made at reception.
Podiatrist Yes Podiatrist visits six weekly
Dietitian Yes Contracted as required.
Accredited Visitors Yes
Kaumatua Yes Available as required.
Chaplain/Spiritual Advisor Yes We have a volunteer chaplain who is a trained hospital chaplain. She visits Residents weekly supporting them as they wish and their family in times of need.
Other Personnel Yes Liaison Role: RN liaises with DHB and visits residents who are in hospital. Champion Role - All RNs and senior HCAs have an area of interest that they focus on and become our 'expert' in that area such as : Falls prevention, independence, palliative care.
Updated: 18 Jun 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have oxygen cylinders and oxygen concentrators available.
Gastronomy/Nasogastric Management Yes R.N.s are fully trained to manager PEG and nasogastric tubes.
End of Life/Palliative Care Yes We work closely with Hospice ensuring residents and families are nursed and supported with care and dignity in the privacy of their own room. We have to ability for families to stay if they wish.
Wound Care Yes Strong links to Waikato District Health Board Wound Nurse specialist. All our R.N.s receive full wound care training. This is an R.N./Resthaven champion role.
Diabetic Care Yes This is an R.N./Resthaven Champion role.
Continence Advice Yes This is an R.N. /Resthaven Champion role.
Stomal Therapy Yes
Stroke Rehabilitation Yes Our physiotherapist and physio assistant can provide this service.
Infection Control Yes This is an R.N./Resthaven Champion role. Resthaven benchmark with BUG control & with 7 other Community Charitable Trusts within the greater Waikato (C.T.C.A. - Community Trusts in Care Aeteroa)
Clinical Management Yes We have a Clinical Nurse Leader
Updated: 13 Jun 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes This is available (vacancy dependant) please contact Joanne Sutherland, Clinical Administrator on 07-827-6097
Carer Support Yes This is available (vacancy dependant) please contact Joanne Sutherland, Clinical Administrator on 07-827-6097
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes This is available (vacancy dependant) please contact Joanne Sutherland, Clinical Administrator on 07-827-6097
Updated: 13 Jun 2019
May Bring Own Furniture Yes Residents are encouraged to personalise their rooms with their own possessions and furniture as they wish.
Single Rooms Yes
Shared Rooms Yes Hospital only
Rooms suitable for a couple Yes
Ensuite Yes We have a number of ensuites and shared ensuites.
Alcohol Permitted Yes Resthaven does have a happy hour prior to evening meal (Held in Resthome lounge).
Pets In Residence Yes We have 3 cats in residence at Resthaven - Oskar, Monty and Teddy plus birds. Oskar rules Tui and Monty & Teddy the rest of the facility.
Negotiate To Bring Own Pet Yes As we have three cats, own pets will have to negotiate with Oskar, Monty and Teddy.
Phone Access In Own Room Yes This is negotiable. Some rooms have jackpoints. Personal line charges are billed to the resident through Telecom. We also have a portable phone for residents use and two phone booths. Some residents choose to have their own mobile phone on prepaid plans.
Wifi Yes Free WiFi is available for residents/families - please see reception.
Cater for under 65 yrs with Disability Yes Please discuss your requirements with Management
Lounges/seating areas Yes There are many lounges and seating areas throughout Resthaven which are easily accessible to outside areas. We have 2 large courtyards for outdoor seating.
Palliative Care Contract Yes In caring for those who have palliative care needs we liase closely with Hospice. Residents are nursed with care and dignity in the privacy of their own room.
Day Programme for day stay clients Yes Cambridge Resthaven provides Day Club respite and activities Tuesday to Friday
Outings Yes Resthaven has two vans and a car for outings, one of which is a mobility van for up to 5 wheelchairs. See also the section on activities.
Residents Committee Yes Residents' meetings are held monthly where any issues can be raised. We also conduct regular questionnaires and use the results of these are used to help us improve our services.
Newsletter Yes A newsletter to residents called 'Our Say' is published monthly.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting Yes While we are located in the township we also are on the edge of the 'Green Belt'. This assures us of our rural outlook.
Smokers Room Yes Resthaven is a smoke free building except for one designated area.
Smoking Permitted Yes We have an outside designated smoking area for Residents. For safety we do not have smoking inside.
Updated: 17 Jun 2019
Special Features
Special Features
Cambridge Resthaven is a Community Charitable Trust, 100% owned by the Cambridge Community. Resthaven's aim in everything we do is to ensure quality of life. We believe that as there are many individuals living at Resthaven, all have different personalities, values and beliefs, so that no-one philosophy will 'fit' or meet everyone's needs.
With this in mind Resthaven utilize a number of philosophies to guide us in our interactions with individuals as follows (this list is not exhaustive);
*Eden - To improve the well-being of those who have chosen to live at Resthaven and the staff who work here by eliminating loneliness, helplessness, and boredom.
* Humanitas - We cannot cure old age - "care" is secondary to living.
1. Everyone wants to be in control of his or her own life. If one's brain is still functioning, that person can and wants to decide for him/herself what is important.
2. People would actively participate as much as able "too much care is worse than too little care" because skills atrophy.
3. there are no "us's" and "thems" - meaning those in need of care and the professionals who give it - but rather we are all apart of an extended family who share common goals.
4. The YES culture - All concerned (management, employee, family, client, volunteer) will need a positive attitude towards any request concerning the wish to be in control and actively participate or have new ideas.
*V.I.Ps -
V = Values people - Values and promotes the rights of the person recognizing we can all learn from each other.
I = Individual's needs - Provides individualized care according to needs - we are all different.
P = Perspective of service user - Understands support and care from the perspective of the person - putting yourself in the other person's shoes.
S = Supportive social life and environment - recognising the benefits of socialisation e.g. reduced risk or depression, stronger immune system and eliminating loneliness.
*Namaste - "To honour the spirit within" - Recognising and ensuring that all support/care and activities help bring pleasure to people. Keeping a person clean, fed and groomed is not living - it's existing. People need to feel wanted, loved and feel as if they can still contribute (Namaste Care TM)
*Normal Life: Activities of daily living are the things we normally do e.g. feeding ourselves, bathing, dressing grooming, housework, shopping, cooking, caring for others, caring for pets. All of these aspects should be part of our resident's day, promoting independence and to be part of normal life.
Cambridge Resthaven provides a continuum of quality, personalised care. We respect the dignity and individual rights of our multicultural society. We demonstrate a caring manner. We strive for excellence in service delivery. We will advocate for those in our care. We don’t want people just to exist but to experience quality of life.

Cambridge Resthaven was built with the money raised by the community and is run by the Cambridge Resthaven Trust Board.


Our facilities are well maintained and upgrades completed so that we continue to play a major role in the support of the elderly residents of Cambridge and districts. We are well resourced and have appropriate equipment such as electric beds,vans,wheelchairs, and Spark of Life equipment.

The Quiet Room is large enough to hold 100 people yet the way in which it is partitioned makes it small enough for a quiet 'think'. (The partitioned section can be a smaller, intimate chapel). It is available for religious services, concerts, weddings and funerals and used as an activities room for residents.


Fundraising for a rest home in Cambridge was started in 1964 by the members of the Fencourt Country Womens' Institute. The project caught the attention of local people and what eventuated was to be the town's first Resthome which opened in 1972 - RESTHAVEN.

The journey began with an early bequest made by Miss Alice Hanlin and the establishment of the Cambridge Resthaven Trust. Widespread community support was demonstrated by the range of organisations represented on the inaugural Trust Board i.e. Lions, Rotary, RSA, Federated Farmers, Federation of Country Women’s Institutes, Borough Council.


Rest home 1972,
First Cottages 1974,
Continuing Care (Hospital) 1979,
Intermediate Care Wing 1985,
The Quiet Room 1988,
Resthaven Close 1994,
New Hospital Wing (MacDiarmid) 2007
Memory Enhancement Unit (Dementia) 2010.
Renovated Hospital Wing (Bellbird) 2012
Views on Vogel (Village extension) 2014 - 2016
Magnolia Lounge Day Club 2015
Community Menz shed 2016

(Excerpts taken from – ‘Cambridge Resthaven 25th Anniversary of Opening 1972 –1997’ Eris Parker)


Then newly formed RESTHAVEN FOUNDATION is a charitable trust, its vision is to advance and expand the care and support for the aging population in our community. (General donations can be given to the Foundation or to the Friends) See: http//www.resthavenfoundation.org.nz


The Friends of Resthaven play an important part in the life of the elderly at Resthaven. Its philosophy is that happiness and enjoyment of later life shall be fulfilled. Activities of The Friends include:
· Celebrations and entertainment
. Resident’s birthday is acknowledged by a small posy of flowers and a visit by The Friends of Resthaven.
· Assisting with purchases of equipment and personalized items that provide comfort to our residents.

The Friends of Resthaven & Resthaven Foundation work closely together.


Visitors are welcome at any time, preferably between 10.00 am and 8.00 pm to ensure privacy and quiet time for our residents. There are tea/coffee making facilities for visitors. If residents would like family members to join them for a meal this can be arranged with the staff on duty. There is a small charge for meals - please ask at reception. Reception is manned Monday to Friday 9.00am to 4.30pm.

Parts of the facility e.g. Quiet Room, Blue Lounge or dining room can also be utilized/hired by families - please ask at reception.
Updated: 17 Jun 2019
Interests & Activities
Interests & Activities
Our full and varied programme runs all day. Our commitment to this is demonstrated by our engagement of three Diversional Therapists and 2 Therapy Assistants plus ongoing training with HCA's on how to provide meaningful and fun activities.

The following gives an indication of the types of interests and activities within Resthaven:

Concerts/internal and external entertainers, pianist and singing groups, Menz Shed. Visiting chaplain, devotions, and weekly multi denominational church services. Sing-a-longs, daily exercise sessions, massage and laughter group. Email, regular visits from local kindies and schools. Cards, bingo, bowls, scrabble group and visiting library. Extensive garden, walking path, indoor and outdoor games. Cooking/baking, videos, music, newspaper reading, quizzes, shopping, television are available in the lounges, (and many bedrooms have televisions provided). Aroma therapy and Namaste. Pet therapy visits and Spark of Life games and fun. BBQ's, organ ,pianos and ukeleles regularly used. Café, pub and garden visits.

We have a large selection of videos, CD's and DVD's available for residents to borrow.

Externally we utilise Stroke club, Care and Craft, Music Moves Me Trust, Senior Citizens, Alzheimers Society, MS Society, Aged Concern, Lions and Rotary. Shows/theatre, cafe, pub and garden visits, especially the Community Garden just across our driveway.

‘The Waikato Times’ is available for residents to read daily but if residents would like their own copy of papers these can be be ordered and are paid for by the resident. 'The Cambridge Edition' and 'Cambridge News' is freely available.

Our extensive grounds are easily accessible for those who like to walk or wheel themselves outside. (We have many wheelchairs and comfortable mobility chairs available for use).
Updated: 13 Jun 2019
Additional Information
Additional Information
Details about Meals We provide a varied menu that is approved by a dietitian, We make every effort to provide residents with any special requests or needs. Meal hours are as follows: Breakfast 7.30am - 9.00am available in Resthome dining room. MEU - 7.30am - 9.00am whenever suits the resident. Hospital - in the residents bedroom around 8.00am. Dinner between 12.00 noon and 1pm in dining rooms. Tea between 5.00pm and 5.45pm in dining rooms. Morning, afternoon tea and supper are available. A happy hour is held in the resthome lounge prior to tea each day. In the hospital and MEU, happy hour is held weekly.
Staffing Qualifications and Details Cambridge Resthaven is well staffed as part of the commitment to quality care. The team includes CEO, GM, Clinical Nurse Leader, Staff Educator, Registered Nurses, Team Leaders and H.C.A.s. As we provide a continuum of care we always have at least one Registered Nurse on duty. Our team of nurses and caregivers assist residents with all their personal care needs, encouraging our residents to maintain as much independence as possible, in particular we encourage mobility and self care. Our Diversional Therapy team and Physiotherapist provide a support and maintenance programme for our residents. Residents may retain the service of their own General Practitioner (GP) Cambridge based. Hospital level of care residents will be seen monthly. Your GP fees are included in the fee. Residents are welcome to ask their GP to visit more often, however this will be at their own expense. Referrals to specialists are arranged as required but any specialist fees are not included in the general expense. Medication is provided and administered as requested by the doctor and if prescribed is included in the fee. Any medications of personal choice or non-subsidized medications will be charged to the individual resident. In general, all medication is administered by the Nurse on duty, but if requested and agreed by the GP, resident may look after their own medication needs. We ask those who are taking non-prescribed or household remedies to tell the Nurse so that the GP can check for any possible reactions with prescribed medication. Our cleaning is contracted to ISS and they make very effort to provide an environment that is clean and homely for all our residents within pleasant surroundings.
What's included in your fees and what's not Arrangement for payment of fees must be made on admission. The fee does not cover personal items of clothing and toiletries, dentures, glasses, hearing aids, razors, batteries or special items of equipment or specialist medical appointments or x-rays. If residents are eligible for a High Health User Care the resident’s GP will arrange this. Please contact the Manager for full details of fees and process of payment.
Updated: 18 Jun 2019
Languages Spoken
Languages Spoken
Afrikaans Yes
English Yes
Filipino Yes
Maori - Te Reo Yes
Other Details Yes Kiribati
Updated: 13 Jun 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Non denominational Yes When the home was established people did not want to link it to any particular church or religious body. Chapel services are held each week in our 'Quiet Room' by a roster of ministers from the town. Devotions are also held weekly.
Salvation Army Yes
Updated: 13 Jun 2019
Shops 2.00 km Cambridge Township
Mall 2.00 km There are some covered shopping areas in Cambridge Township.
Parks 0.01 km
Library 2.00 km We have a large selection of books for residents to borrow at Cambridge Resthaven and the town library is only short trip down the road.
Updated: 13 Jun 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 13 Jun 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.