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Resthaven on Vogel

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Information Pack
At a glance
Vacancy
No
Name
Resthaven on Vogel
Category
Dementia Care (Secure)
Address
6 Vogel Street
Cambridge 3434
DHB
Waikato
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Web
Visit Website
Personnel
Manager
Rachel Jones - 07 827 6097
Owner
Cambridge Resthaven Trust Board - Community owned
Village Manager
Joanne Sutherland - 07 827 6097
Receptionist
Emma Waa - 07 827 6097
Sales
Sandra Bennett - 07 827 6097
Other services
Photos
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors with limitations - please call us first
Cambridge Resthaven - Community Charitable Trust - 100% owned by the Cambridge community.

Vision: Helping the older members of our Community to enjoy the lives that they choose by providing individualised support and care.

Mission: Cambridge Resthaven, a community-owned organisation that, in a dignified and respectful manner, offers a flexible continuum of individualised care, support and services to enhance the lives of the older members of our Community.

Values: Respect, Excellence, Support, Honesty, Sustainability

Care Service:
Continuing Care (Hospital)
Resthome
Memory Enhancement Unit - TUI

Support of Independence: Village, Apartments, Respite & Community Friends Visiting Service.

Advocacy & Support:
Palliative
Rehabilitation
Sense of Resthaven community
End of Life care

Resthaven:
R Respect
E Excellence
S Support
H Honesty
S Sustainability
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 13 Jun 2019
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 15
Vacancy No
Impending vacancy No
Premium Room Charges Some Rooms as at 23 Jul 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 23 Sep 2021
Testimonials
Testimonials
Ref #3248 May 2019 " Thanks so much to everyone for making my mum's first afternoon at Resthaven so happy. Her room was set up beautifully and dinner was so delicious - we haven't seen her eat as much for the last month!"

Ref #3260 June 2019 "We would like to say how impressed we are with the care my mum is receiving. All the staff are so kind and friendly. Mum is never rushed, everyone is so patient. This has been a difficult time for the family and it is greatly re-assuring to know she is having such a great care."

Ref #3306 Sept 2019 "Just wanted to drop a note and say thank you to the staff in Tui wing. It's a lovely atmosphere in there and the cakes and biscuits that are baked give the place such a homely feeling. It is great, thank you."

Ref #3311 Sept 2019 "Tui staff are as usual lovely and helpful, our RN key worker is, as usual, there for us and dad and Emma on the desk always helpful and friendly, be it in person or on the phone. Even though dad wasn't at his best this visit, it was lovely to see him comfortable in his own environment."

Ref #3395 April 2020 " Thank you Rachel, we Just wanted to say to all the wonderful staff at Resthaven that we are thinking of you and your families as you provide such a safe and secure haven for all your residents. The meticulous care and support you offer to families, friends and staff is amazing and we truly appreciate it. Thank you for your kindness and compassion – you guys rock!! With huge respect."

Ref #3396a April 2020 " Thank you so very much for all you are doing for our loved ones. It's good hearing the details and updates. I feel that my mum is in the safest possible hands and place. Resthaven is a refuge, a sanctuary during this covid crisis. Much love to you all. Keep safe".

Ref #3435a September 2020 "Thank you for your great communication updates. I am so grateful that I can continue to visit my Mum. I appreciate that Resthaven understands how vital it is for our loved-ones to see their family".

Ref #3472 December 2020 " Mr & Mrs Claus - such a delight and joy to have these two staff members come into Tui with a trolley of goodies, a bright smile and a guitar. Residents and staff all joined in the signing of Christmas carols. thank you for bringing such joy to our residents.

Ref #3473 January 2021 " DT team did an exceptional job on Christmas Day. Decorations on the tables were enjoyed and appreciated by the residents and their family members. They were so impressed with your efforts and the beautiful decorating."

Ref #3523 June 2021 "I have nothing but admiration and grateful thanks to give to the staff of Tui wing at Resthaven for the love and care my husband received during his time with you. Caring for dementia is an unenviable task and never once did I see any hint of frustration or lack of empathy. The decor could be described as tired, but for me that paled into insignificance in the overall picture.
Updated: 22 Jun 2021
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes Our team of Registered Nurses, CNL ,Nursing Director & Staff Educator (also RN) have all completed appropriate Dementia training.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes The HCAs in Tui are fully trained to care and support ladies & gentlemen with dementia, and hold or are working towards a NZQA qualification. Our HCAs are fully supported with on-going education and many have L3 & L4 qualifications.
Physiotherapist Yes Our physiotherapist is on site three days a week. We also have a physiotherapist assistant on site five days a week.
Occupational Therapist Negotiable Contracted service.
Diversional Therapist Yes Prerana & Lorraine are our qualified Diversional Therapist (DTs), who ensure activities are meaningful for all the ladies and gentlemen and meet their needs. Our DTs are supported by a Therapy Assistant to run a full programme. The HCAs under our DTs guidance provide ongoing activities & fun in TUI when a DT is not present.
Hairdresser Yes We have a local hairdresser providing this service at Resthaven. Appointments can be made at reception and payment is made to the hairdresser, or through the resident's petty cash account.
Podiatrist Yes Podiatrist visits every six weeks
Dietitian Yes Contracted as required.
Accredited Visitors Yes
Kaumatua Yes Available as required.
Other Personnel Yes Champion Role - All RNs and senior HCAs have an area of interest that they focus on and become our 'expert' in that area such as : Falls prevention, independence, palliative care.
Updated: 22 Jun 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have cylinders and oxygen concentrators available.
Gastronomy/Nasogastric Management Yes R.N.s are fully trained to manage PEG and nasogastric tubes.
Palliative Care (Contracted) Yes Cambridge Resthaven follows the Te Awa Whakapiri principles and processes in caring for those who have palliative care needs and we liaise closely with Hospice. Residents are nursed with care and dignity in the privacy of their own room.
End of Life/Palliative Care Yes Cambridge Resthaven follows the Te Awa Whakapiri principles and processes in caring for those who have palliative care needs and we liaise closely with Hospice. Residents are nursed and supported with care and dignity in the privacy of their own room. We ensure that their relatives and close friends are supported and comforted by the care and support given and we have the ability for families to stay if they wish.
Wound Care Yes Strong links to Waikato District Health Board (WDHB) Wound Nurse specialist. All our R.N.s receive full wound care training and ongoing education through the DHB. This is an R.N./Resthaven champion role.
Diabetic Care Yes This is an R.N./Resthaven champion role.
Continence Advice Yes This is an R.N./Resthaven champion role.
Stomal Therapy Yes
Stroke Rehabilitation Yes Our Physiotherapist and physio assistant can provide this service.
Tracheotomy Care Yes
Infection Control Yes This is an R.N./Resthaven champion role. Resthaven benchmark with BUG control and with 8 other community charitable Trusts within the greater Waikato (C.C.T.A. - Commuity Trusts in Care Aetearoa)
Clinical Management Yes We have a Clinical Nurse Leader, and also a Nursing Director.
Updated: 11 Jun 2021
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Vacancy dependent please contact our Clinical Nurse Leader on 07-827-6097
Carer Support Yes Vacancy dependent please contact our Clinical Nurse Leader on 07-827-6097
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes Vacancy dependent please contact our Clinical Nurse Leader on 07-827-6097
Updated: 9 Jun 2021
Features
Features
Feature Status Details
May Bring Own Furniture Yes Residents are encouraged to personalize their rooms with their own possessions, pictures and furniture as they wish, however we prefer to use Resthaven fully electric beds.
Single Rooms Yes
Rooms suitable for a couple Yes Vacancy dependent
Ensuite Yes We have a number of rooms with ensuites or shared ensuites.
Alcohol Permitted Yes Resthaven has a happy hour weekly in the evening prior to the evening meal . In TUI happy hour is non- alcoholic.
Pets In Residence Yes We have two cats in residents at Resthaven, Oskar rules Tui and Monty and rules the rest of the facility.
Negotiate To Bring Own Pet Yes As we have two cats, own pets will have to negotiate with Oskar and Monty.
Phone Access In Own Room Yes Some rooms have jackpoints. Personal phone and internet charges charges are the responsibility of the resident. Some residents choose to have their own mobile phone on prepaid plans.
Wifi Yes Free WiFi is available for residents/families - please see reception for details.
Resident can adjust heating in own room Yes Most rooms have heat pumps (to ensure safety staff monitor these closely)
Cater for under 65 yrs with Disability Yes Please discuss your requirements with the Clinical Nurse Leader or General Manager.
Lounges/seating areas Yes There are many lounges and seating areas throughout Resthaven, including easily accessible outside areas. In Tui, there is a large internal communal area and a number of smaller peaceful spots to sit quietly, and 2 outdoor areas.
Provide End of Life/Palliative Care Yes Cambridge Resthaven follows the Te Awa Whakapiri principles and processes in caring for those who have palliative care needs and we liaise closely with Hospice. Residents are nursed and supported with care and dignity in the privacy of their own room. We ensure that their relatives and close friends are supported and comforted by the care and support given. We have the ability for families to stay if they wish.
Palliative Care Contract Yes Cambridge Resthaven follows the Te Awa Whakapiri principles and process. In caring for those who have palliative care needs we liaise closely with Hospice. Residents are nursed with care and dignity in the privacy of their own room.
Outings Yes Resthaven has two vans and a car for 'outings', one of which is a mobility van which can take up to 5 wheelchairs. See also the section "Interests and Activities".
Residents Committee Yes Resident meetings are held monthly where any issues can be raised. We also conduct regular questionnaires and use the results of these to help us continually develop our services.
Family Committee No Regular family forums are held for support, education, networking and provides an opportunity to give feedback to staff. A residents' meeting is held monthly for those who are able.
Newsletter Yes A newsletter to residents called 'Our Say' is published monthly. This is also forwarded to families.
Policy for management of challenging behaviour Yes We have indepth policies. "Challenging Behaviour" does not exist until we interpret it as challenging. It is not the behaviour that causes our reactions, instead it is our thoughts and judgements about the behaviour that we react to. Quote: Spark of Life
Confused Residents Yes Full assessments and support are given with understanding and empathy.
Rural Setting Yes Surrounded by greenbelt and park, Resthaven is located just a short stroll to Cambridge township. Many of the rooms have a rural outlooks over the paddocks of spring flowers, tuis and pukekos. There is also a community garden very close to Resthaven.
Smokers Room No Resthaven is a smoke free campus except for one designated external area for residents.
Smoking Permitted Yes We have an outside designated smoke area for residents only. For safety we do not have smoking inside.
Updated: 22 Jun 2021
Special Features
Special Features
Cambridge Resthaven is a Community Charitable Trust, 100% owned by the Cambridge Community. Resthaven's aim in everything we do is to ensure quality of life. We believe that as there are many individuals living at Resthaven, all have different personalities, values and beliefs, so that no-one philosophy will 'fit' or meet everyone's needs.
With this in mind Resthaven utilise a number of philosophies to guide us in our interactions with individuals as follows (this list is not exhaustive);
*Eden - To improve the well-being of those who have chosen to live at Resthaven and the staff who work here by eliminating loneliness, helplessness, and boredom.
* Humanitas - We cannot cure old age - "care" is secondary to living.
1. Everyone wants to be in control of his or her own life. If one's brain is still functioning, that person can and wants to decide for him/herself what is important.
2. People would actively participate as much as able "too much care is worse than too little care" because skills atrophy.
3. There are no "us's" and "thems" - meaning those in need of care and the professionals who give it - but rather we are all apart of an extended family who share common goals.
4. The YES culture - All concerned (management, employee, family, client, volunteer) will need a positive attitude towards any request concerning the wish to be in control and actively participate or have new ideas.
*V.I.Ps -
V = Values people - Values and promotes the rights of the person recognising we can all learn from each other.
I = Individual's needs - Provides individualised care according to needs - we are all different.
P = Perspective of service user - Understands support and care from the perspective of the person - putting yourself in the other person's shoes.
S = Supportive social life and environment - recognizing the benefits of socialization e.g. reduced risk or depression, stronger immune system and eliminating loneliness.
*Namaste - "To honour the spirit within" - Recognizing and ensuring that all support/care and activities help bring pleasure to people. Keeping a person clean, fed and groomed is not living - it's existing. People need to feel wanted, loved and feel as if they can still contribute (Namaste Care TM)
*Normal Life: Activities of daily living are the things we normally do e.g. feeding ourselves, bathing, dressing grooming, housework, shopping, cooking, caring for others, caring for pets. All of these aspects should be part of our resident's day, promoting independence and to be part of normal life.

OUR FACILITIES

Our facilities are well maintained and upgrades completed so that we continue to play a major role in the support of the elderly residents of Cambridge and districts. We are well resourced and have appropriate equipment such as eg: electric beds, vans, wheelchairs, and Spark of Life equipment.

There are many small areas for, private, quiet time dotted around the facility. We also have 4 lounges and 3 dining rooms and our Quiet Room. The Quiet Room is large enough to hold 100 people yet the way in which it is partitioned makes it small enough for a quiet think (the partitioned section can be a smaller, intimate chapel). It is available for religious services, concerts, weddings and funerals and is often used as an activities room for residents.

HISTORICAL BACKGROUND

Fundraising for a rest home in Cambridge started in 1964 by the members of the Fencourt Country Womens' Institute.
The project caught the attention of local people in Cambridge and what eventuated was to be the towns first Resthome which opened in 1972 - RESTHAVEN.

The journey began with an early bequest made by Miss Alice Hanlin and the establishment of the Cambridge Resthaven Trust. Widespread community support was demonstrated by the range of organizations represented on the inaugural Trust Board i.e. Lions, Rotary, RSA, Federated Farmers, Federation of Country Women’s Institutes, Borough Council.


MILESTONES
Rest home opened 1972,
First Cottages 1974,
Continuing Care (Hospital) 1979,
Intermediate Care Wing 1985,
The Quiet Room 1988,
Resthaven Close 1994,
New Hospital Wing (MacDiarmid) 2007
Memory Enhancement Unit - TUI (Dementia) 2010
Renovated Hospital wing Bellbird 2012
Views on Vogel (Village extension) 2014-2016
Community Menz Shed 2016

(Excerpts taken from – ‘Cambridge Resthaven 25th Anniversary of Opening 1972 –1997’ Eris Parker)

RESTHAVEN FOUNDATION

The RESTHAVEN FOUNDATION is a charitable trust, its vision is to advance and expand the care and support for the aging population in our community. Bequests or general donations can be given to the Foundation or to the Friends) See: http://www.resthavenfoundation.org.nz
or contact Foundation Admin on 027 405 0808.


THE FRIENDS OF RESTHAVEN

The Friends of Resthaven play an important part in the life of the elderly at Resthaven. Its philosophy is that happiness and enjoyment of later life shall be fulfilled. Activities of The Friends include:
· Celebrations and entertainment
· Resident’s birthday is acknowledged by flowers and a visit by The Friends of Resthaven.
· Assisting with purchases of equipment and personalized items that provide comfort to our residents.

The Friends of Resthaven & Resthaven Foundation work closely together.

VISITORS

Please always check Covid Alert Levels, but usually visitors are welcome at any time, preferably between 10.00 am and 8.00 pm to ensure privacy and quiet time for our ladies and gentlemen. There are tea/coffee making facilities for visitors. If residents would like family members to join them for a meal this can be arranged with the staff on duty. There is a small charge for meals - please ask at reception. Reception is open Monday to Friday 9.00am - 4.30pm.

Parts of the facility e.g.: Quiet Room, Blue Lounge or dining room can also be utilized/hired by families - please ask at reception.
Updated: 11 Jun 2021
Interests & Activities
Interests & Activities
Our full and varied hobbies programme runs all day. Our commitment to this is demonstrated by our engagement of two Diversional Therapists and a Therapy Assistants plus ongoing training with HCAs on how to provide meaningful and fun activities.

The following gives an indication of the types of interests and activities within Resthaven:

Concerts/internal and external entertainers, pianist and singing groups, Menz Shed. Weekly devotions, Sing-a-longs, daily exercise sessions, massage and laughter group. Email, regular visits from local kindys and schools. Cards, bingo, bowls (Inter resthome competitions), Arm chair travel and scrabble group. Extensive garden, walking path, indoor and outdoor games. Cooking/baking, videos, music, newspaper reading, quizzes, shopping, television are available in the lounges, (and many bedrooms have televisions provided). Aroma therapy and Namaste. Pet therapy visits and Spark of Life games and fun. BBQ's, organ ,pianos and ukeleles regularly used. Café, pub and garden visits.

We have a large selection of videos, CDs and DVDs available for residents to borrow.

Externally we utilize Stroke club, Care and Craft, Senior Citizens, Alzheimers Society, MS Society, Age Concern, Lions and Rotary. Shows/theatre, cafes, pub and garden visits, especially the Community Garden just across our driveway.

‘The Waikato Times’ is available for residents to read daily but if residents would like their own copy of papers these can be be ordered and are paid for by the resident. 'The Cambridge Edition' and 'Cambridge News' are freely available.

Our extensive grounds are easily accessible for those who like to walk or wheel themselves outside. (We have many wheelchairs and comfortable mobility chairs available for use).
Updated: 22 Jun 2021
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Arrangement for payment of fees must be made on admission. The fee does not cover personal items of clothing and toiletries, dentures, glasses, hearing aids, razors, batteries or special items of equipment or specialist medical appointments or x-rays. If residents are eligible for a High Health User Care the resident’s GP will arrange this. Please contact the Accounts staff or General Manager for full details of fees and process of payment. A list of fees is available. We have a stock of personal toiletries, tissues etc. available for purchase.
Staffing qualifications and details Cambridge Resthaven is well staffed as part of the commitment to quality care. The team includes CEO, GM, Nursing Director and Clinical Nurse Leader, a stand alone Staff Educator (RN), Registered Nurses, Enrolled Nurses, Team Leaders and H.C.A.s. As we provide a continuum of care we always have at least two Registered Nurse on duty. Our team of nurses and HCAs assist the ladies and gentlemen with all their personal care needs, encouraging them to maintain as much independence as possible, in particular we encourage mobility and self care. Our Physiotherapist and Physio Assistant provide a support and maintenance programme for our residents. Residents may retain the service of their own General Practitioner (GP) as long as they are Cambridge based. Continuing care (Hospital level care) residents will be seen at least monthly. GP fees are included in the fee. Residents are welcome to ask their GP to visit more often, however this will be at their own expense. Medications are provided and administered as requested by the GP and if prescribed is included in the fee. Any medications of a personal choice or non-subsidized will be charged to the resident. Referrals to specialists are arranged as required but any specialist fees are not included in the general expense. Two other teams are our Maintenance team and our experienced Admin/HR/Accounts team. Our cleaning is in house and our dedicated team ensure Resthaven is kept clean and spotless. Catering is contracted to CaterPlus (cooked/baked on site) and our laundry services are provided by "Sudserella'
Details about meals Catering is provided by CaterPlus. All meals are cooked on site by the CaterPlus team. Our varied menu is approved by the residents and a dietician and we make every effort to provide and meet special requests or needs. For residents with eating or swallowing difficulties we utilize "PureFoods". (PureFoods is a NZ company that provides natural, appetizing food with essential nutrients that are easy to chew, swallow and digest - www.https://thepurefoodco.com). Meal times are flexible and usually are as follows:- Breakfast - any time between 7.30 - 9.30 Lunch - around midday Evening Meal - 5.00pm onward Morning tea, afternoon tea and supper are available. Happy hour is weekly prior to main evening meal usually on a Monday evening. (Tui has a non-alcoholic happy hour).
Updated: 22 Jun 2021
Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes
English Yes
Filipino Yes
Interpreter Yes Available as required.
Maori - Te Reo Yes
Other Details Yes Kiribati
Updated: 11 Jun 2021
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Non denominational Yes Devotions are held weekly.
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Updated: 9 Jun 2021
Distances
Distances
Location Distance Details
Public Transport Bus stop is available outside Resthaven.
Shops 1.50 Km Cambridge Township is a short stroll or mobility scooter ride away.
Mall 2.00 Km There are some covered shopping areas in Cambridge Township.
Parks 0.01 Km Surrounded by greenbelt and beside Payne Park
Library 2.00 Km We have a large selection of books at Cambridge Resthaven for residents to borrow and the town library is only short trip down the road. The local library visits regularly with a selection of books for our ladies and gentlemen.
Updated: 13 Jun 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme No Registered Nurses supported to be part of the Waikato Hospital PDRP.
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes Chamber of Commerce
New Zealand Aged Care Association (NZACA) Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 13 Jun 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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