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Resthaven on Vogel

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Resthaven on Vogel
Dementia Care (Secure)
6 Vogel Street
Cambridge 3434
(07) 827 6097
(07) 827 6098
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Rachel Jones - 07 827 6097
Cambridge Resthaven Trust Board - Community owned
Village Manager
Joanne Sutherland - 07 827 6097
Emma Waa - 07 827 6097
Sandra Bennett - 07 827 6097
Other services
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Cambridge Resthaven - Community Charitable Trust - 100% owned by the Cambridge community.

Vision: Helping the older members of our Community to enjoy the lives that they choose by providing individualised support and care.

Mission: Cambridge Resthaven, a community-owned organisation that, in a dignified and respectful manner, offers a flexible continuum of individualised care, support and services to enhance the lives of the older members of our Community.

Values: Respect, Excellence, Support, Honesty, Sustainability

Care Service:
Continuing Care (Hospital)
Memory Enhancement Unit - TUI

Support of Independence: Day Club, Village, Apartments, Respite, Meals on Wheels & Community Friends Visiting Service.

Medication oversight (within village)

Advocacy & Support:
Sense of Resthaven community
End of Life care

R Respect
E Excellence
S Support
T Trust and
H Honesty
A Advocacy
V Values environmental efficiency and sustainability
E Experience quality of life through normal living
N Nurturing
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 13 Jun 2019
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 16
Vacancy Yes
Impending vacancy No
Premium Room Charges Some Rooms as at 23 Jul 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 3 Dec 2020
Ref #3248 May 2019 " thanks so much to everyone for making my mum's first afternoon at Resthaven so happy. Her room was set up beautifully and dinner was so delicious - we haven't seen her seat as much for the last month!"

Ref #3260 June 2019 "We would like to say how impressed we are with the care my mum is receiving. All the staff are so kind and friendly. Mum is never rushed, everyone is so patient. This has been a difficult time for the family and it is greatly re-assuring to know she is having such a great care."

Ref #3306 Sept 2019 "Just wanted to drop a note and say thank you to the staff in Tui wing. It's a lovely atmosphere in there and the cakes and biscuits that are baked give the place such a homely feeling. It is great, thank you."

Ref #3311 Sept 2019 "Tui staff are as usual lovely and helpful, our RN key worker is, as usual, there for us and dad and Emma on the desk always helpful and friendly, be it in person or on the phone. Even though dad wasn't at his best this visit, it was lovely to see him comfortable in his own environment."
Updated: 27 Sep 2019
Type Hours Per Week Status Details
Registered Nurse Yes Tui has a dedicated R.N. 7 days a week 8am - 6pm. Our team of 14 Registered Nurses, CNL; Staff Educator (also RN) have all completed appropriate Dementia training. Our Clinical Nurse leader supports the team in TUI.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes The HCAs in Tui are fully trained to care and support ladies & gentlemen with dementia, and hold or are working towards a NZQA qualification. Our HCAs are fully supported with on-going education and many have L3 & L4 qualification experience.
Physiotherapist Yes Our physiotherapist is on site three days a week. We also have a physiotherapist assistant on site five days a week.
Occupational Therapist Negotiable Contracted service.
Diversional Therapist Yes Dawn Mienie, one of three qualified Diversional Therapist (DTs), ensures activities are meaningful for all the ladies and gentlemen and meets their needs.
Activities Co-ordinator Yes Our DTs are supported by 2 Therapy Assistants (1 currently completing her DT qualifications) to run a full programme Mon - Sat: 1:1 time, group fun & trips. HCAs under our DT's guidance provide ongoing actitivies & fun in TUI when a DT is not present.
Hairdresser Yes We have a local hairdresser providing this service at Resthaven. Appointments can be made at reception and payment is made to the hairdresser, or through the residents petty cash account.
Podiatrist Yes Podiatrist visits every six weeks
Dietitian Yes Contracted as required.
Accredited Visitors Yes
Kaumatua Yes Available as required.
Chaplain/Spiritual Advisor Yes We have a volunteer chaplain who is a trained hospital chaplain. She visits Residents weekly supporting them as they wish and their family in times of need.
Other Personnel Yes Liaison Role: RN liaises with DHB and visits residents who are in hospital. Champion Role - All RNs and senior HCAs have an area of interest that they focus on and become our 'expert' in that area such as : Falls prevention, independence, palliative care.
Updated: 17 Jun 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have cylinders and oxygen concentrators available.
Gastronomy/Nasogastric Management Yes R.N.s are fully trained to manage PEG and nasogastric tubes.
Palliative Care (Contracted) Yes In caring for those who have palliative care needs we liaise closely with Hospice. Residents are nursed with care and dignity in the privacy of their own room.
End of Life/Palliative Care Yes In caring for those who have palliative care needs we liaise closely with Hospice. Residents are nursed with care and dignity in the privacy of their own room. We have the ability for families to stay if they wish.
Wound Care Yes Strong links to Waikato District Health Board Wound Nurse specialist. All our R.N.s receive full wound care training. This is an R.N./Resthaven champion role.
Diabetic Care Yes This is an R.N./Resthaven champion role.
Continence Advice Yes This is an R.N./Resthaven champion role.
Stomal Therapy Yes
Stroke Rehabilitation Yes Our Physiotherapist and physio assistant can provide this service.
Tracheotomy Care Yes
Infection Control Yes This is an R.N./Resthaven champion role. Resthaven benchmark with BUG control and with 7 other community charitable Trusts within the greater Waikato (C.C.T.A. - Commuity Trusts in Care Aetearoa)
Clinical Management Yes We have a Clinical Nurse Leader.
Updated: 18 Jun 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Vacancy dependant please contact Joanne our Clinical Administrator on 07-827-6097
Carer Support Yes Vacancy dependant please contact Joanne our Clinical Administrator on 07-827-6097
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes This is vacancy dependant please contact Joanne our Clinical Administrator on 07-827-6097
Updated: 13 Jun 2019
Feature Status Details
May Bring Own Furniture Yes Residents are encouraged to personalise their rooms with their own possessions, pictures and furniture as they wish.
Single Rooms Yes
Rooms suitable for a couple Yes Vacancy dependent
Ensuite Yes We have a number of rooms with ensuites or shared ensuites.
Alcohol Permitted Yes Resthaven has happy hour every evening prior to the evening meal (held in rest home lounge). In TUI happy hour (non alcoholic) is weekly.
Pets In Residence Yes We have three cats in residents at Resthaven, Oskar rules Tui and Monty and Ted rule the rest of the facility.
Negotiate To Bring Own Pet Yes As we have three cats, own pets will have to negotiate with Oskar, Monty and Teddy.
Phone Access In Own Room Yes Some rooms have jackpoints. Personal phone and internet charges charges are the responsibility of the resident. We also have a portable phone for residents use and a phone booth. Some residents choose to have their own mobile phone on prepaid plans.
Wifi Yes Free WiFi is available for residents/families - please see reception for details.
Resident can adjust heating in own room Yes Most rooms have heat pumps (to ensure safety staff monitor these closely)
Cater for under 65 yrs with Disability Yes Please discuss your requirements with the Clinical Adminstrator or General Manager.
Lounges/seating areas Yes There are many lounges and seating areas throughout Resthaven, including easily accessible outside areas. In Tui ,there are 2 large internal communal areas and a number of smaller peaceful spots to sit quietly, and 2 large outdoor areas.
Provide End of Life/Palliative Care Yes Residents and familities are nursed and supported with care and dignity.
Palliative Care Contract Yes In caring for those who have palliative care needs we liaise closely with Hospice. Residents are nursed with care and dignity in the privacy of their own room.
Outings Yes Resthaven has two vans and a car for 'outings', one of which is a mobility van which can take up to 5 wheelchairs. See also the section "Interests and Activities".
Residents Committee Yes Resident meetings are held monthly where any issues can be raised. We also conduct regular questionnaires and use the results of these to help us continually develop our services.
Family Committee No Regular family forums are held for support, education, networking and provides an opportunity to give feedback to staff. A residents meeting is held monthly for those who are able.
Newsletter Yes A newsletter to residents called 'Our Say' is published monthly. This is also forwarded to families.
Policy for management of challenging behaviour Yes We have indepth policies. "Challenging Behaviour" does not exist until we interpret it as challenging. It is not the behaviour that causes our reactions, instead it is our thoughts and judgements about the behaviour that we react to. Quote: Spark of Life
Confused Residents Yes Full assessments and support are given with understanding and empathy.
Rural Setting Yes Surrounded by greenbelt and park, Resthaven is located just a short stroll to Cambridge township. Many of the rooms have a rural outlooks over the paddocks of spring flowers, tui's and pukeko's.
Smokers Room No Resthaven is a smoke free campus except for one designated external area for residents.
Smoking Permitted Yes We have an outside designated smoke area for residents only. For safety we do not have smoking inside.
Updated: 18 Jun 2019
Special Features
Special Features
Cambridge Resthaven is a Community Charitable Trust, 100% owned by the Cambridge Community. Resthaven's aim in everything we do is to ensure quality of life. We believe that as there are many individuals living at Resthaven, all have different personalities, values and beliefs, so that no-one philosophy will 'fit' or meet everyone's needs.
With this in mind Resthaven utilise a number of philosophies to guide us in our interactions with individuals as follows (this list is not exhaustive);
*Eden - To improve the well-being of those who have chosen to live at Resthaven and the staff who work here by eliminating loneliness, helplessness, and boredom.
* Humanitas - We cannot cure old age - "care" is secondary to living.
1. Everyone wants to be in control of his or her own life. If one's brain is still functioning, that person can and wants to decide for him/herself what is important.
2. People would actively participate as much as able "too much care is worse than too little care" because skills atrophy.
3. there are no "us's" and "thems" - meaning those in need of care and the professionals who give it - but rather we are all apart of an extended family who share common goals.
4. The YES culture - All concerned (management, employee, family, client, volunteer) will need a positive attitude towards any request concerning the wish to be in control and actively participate or have new ideas.
*V.I.Ps -
V = Values people - Values and promotes the rights of the person recognising we can all learn from each other.
I = Individual's needs - Provides individualised care according to needs - we are all different.
P = Perspective of service user - Understands support and care from the perspective of the person - putting yourself in the other person's shoes.
S = Supportive social life and environment - recognising the benefits of socialisation e.g. reduced risk or depression, stronger immune system and eliminating loneliness.
*Namaste - "To honour the spirit within" - Recognising and ensuring that all support/care and activities help bring pleasure to people. Keeping a person clean, fed and groomed is not living - it's existing. People need to feel wanted, loved and feel as if they can still contribute (Namaste Care TM)
*Normal Life: Activities of daily living are the things we normally do e.g. feeding ourselves, bathing, dressing grooming, housework, shopping, cooking, caring for others, caring for pets. All of these aspects should be part of our resident's day, promoting independence and to be part of normal life.


Our facilities are well maintained and upgrades completed so that we continue to play a major role in the support of the elderly residents of Cambridge and districts. We are very well resourced and have appropriate equipment such as eg: electric beds, vans, wheelchairs, and Spark of Life equipment.

There are many small areas for, private, quiet time dotted around the facility. We also have 4 lounges and 3 dining rooms and our Quiet Room. The Quiet Room is large enough to hold 100 people yet the way in which it is partitioned makes it small enough for a quiet think (the partioned section can be a smaller, intimate chapel). It is available for religious services, concerts, weddings and funerals and is often used as an activities room for residents.


Fundraising for a rest home in Cambridge started in 1964 by the members of the Fencourt Country Womens' Institute.
The project caught the attention of local people in Cambridge and what eventuated was to be the towns first Resthome which opened in 1972 - RESTHAVEN.

The journey began with an early bequest made by Miss Alice Hanlin and the establishment of the Cambridge Resthaven Trust. Widespread community support was demonstrated by the range of organisations represented on the inaugural Trust Board i.e. Lions, Rotary, RSA, Federated Farmers, Federation of Country Women’s Institutes, Borough Council.

Rest home opened 1972,
First Cottages 1974,
Continuing Care (Hospital) 1979,
Intermediate Care Wing 1985,
The Quiet Room 1988,
Resthaven Close 1994,
New Hospital Wing (MacDiarmid) 2007
Memory Enhancement Unit - TUI (Dementia) 2010
Magnolia Lounge Day Club 2015
Renovated Hospital wing Bellbird 2012
Views on Vogel (Village extension) 2014-2016
Community Menz Shed 2016

(Excerpts taken from – ‘Cambridge Resthaven 25th Anniversary of Opening 1972 –1997’ Eris Parker)


The newly formed RESTHAVEN FOUNDATION is a charitable trust, its vision is to advance and expand the care and support for the aging population in our community. (General donations can be given to the Foundation or to the Friends) See: http://www.resthavenfoundation.org.nz


The Friends of Resthaven play an important part in the life of the elderly at Resthaven. Its philosophy is that happiness and enjoyment of later life shall be fulfilled. Activities of The Friends include:
· Celebrations and entertainment
· Resident’s birthday is acknowledged by flowers and a visit by The Friends of Resthaven.
· Assisting with purchases of equipment and personalized items that provide comfort to our residents.

The Friends of Resthaven & Resthaven Foundation work closely together.


Visitors are welcome at any time, preferably between 10.00 am and 8.00 pm to ensure privacy and quiet time for our ladies and gentlemen. There are tea/coffee making facilities for visitors. If residents would like family members to join them for a meal this can be arranged with the staff on duty. There is a small charge for meals - please ask at reception. Reception is open Monday to Friday 9.00am - 4.30pm.

Parts of the facility e.g.: Quiet Room, Blue Lounge or dining room can also be utilized/hired by families - please ask at reception.
Updated: 25 Jun 2019
Interests & Activities
Interests & Activities
Our full and varied programme runs all day. Our commitment to this is demonstrated by our engagement of two Diversional Therapists and 3 Therapy Assistants plus ongoing training with HCA's on how to provide meaningful and fun activities.

The following gives an indication of the types of interests and activities within Resthaven:

Concerts/internal and external entertainers, pianist and singing groups, Menz Shed. Visiting chaplain, devotions, and weekly multi denomintional church services. Sing-a-longs, daily exercise sessions, massage and laughter group. Email, regular visits from local kindys and schools. Cards, bingo, bowls, scrabbble group and visiting library. Extensive garden, walking path, indoor and outdoor games. Cooking/baking, videos, music, newspaper reading, quizzes, shopping, television are available in the lounges, (and many bedrooms have televisions provided). Aroma therapy and Namaste. Pet therapy visits and Spark of Life games and fun. BBQ's, organ ,pianos and ukeleles regularly used. Café, pub and garden visits.

We have a large selection of videos, CD's and DVD's available for residents to borrow.

Externally we utilise Stroke club, Care and Craft, Music Moves Me Trust, Senior Citizens, Alzheimers Society, MS Society, Aged Concern, Lions and Rotary. Shows/theatre, cafe, pub and garden visits, especially the Community Garden just across our driveway.

‘The Waikato Times’ is available for residents to read daily but if residents would like their own copy of papers these can be be ordered and are paid for by the resident. 'The Cambridge Edition' and 'Cambridge News' is freely available.

Our extensive grounds are easily accessible for those who like to walk or wheel themselves outside. (We have many wheelchairs and comfortable mobility chairs available for use).
Updated: 13 Jun 2019
Additional Information
Additional Information
Topic Details
Details about Meals Catering is provided by CaterPlus. All meals are cooked on site by the CaterPlus team. Our varied menu is approved by the residents and a dietician and we make every effort t provide and meet special requests or needs. For residents with eating or swallowing difficulties we utilize "PureFoods". (PureFoods company is a NZ company that provides natural, appetizing food with essential nutrients that are easy to chew, swallow and digest. Meal times are flexible and usually are as follows:- Breakfast - any time between 7.30 - 9.30 Lunch - around mid day Evening Meal - 5.00pm onward Morning tea, afternoon tea and supper are available. Happy hour is daily prior to main evening meal (Tui unit is weekly on a Friday evening)
Staffing Qualifications and Details Cambridge Resthaven is well staffed as part of the commitment to quality care. The team includes CEO, GM, Clinical Nurse Leader, a stand alone Staff Educator (RN), Registered Nurses, Enrolled Nurses, Team Leaders ,H.C.A.s and liaision. As we provide a continuum of care we always have at least one Registered Nurse on duty (usually 4 or 5) Our team of nurses and HCAs assist the ladies and gentlemen with all their personal care needs, encouraging them to maintain as much independence as possible, in particular we encourage mobility and self care. Our Physiotherapist and Physio Assistant provide a support and maintenance programme for our residents. Residents may retain the service of their own General Practitioner (GP) as long as they are Cambridge based. Continuing care (Hospital level care) residents will be seen at least monthly.GP fees are included in the fee. Residents are welcome to ask their GP to visit more often, however this will be at their own expense. Medications are provided and administered as requested by the GP and if prescribed is included in the fee. Any medications of a personal choice or non-subsidized will be charged to the resident. Referrals to specialists are arranged as required but any specialist fees are not included in the general expense. Two other teams are our Maintenance team and our experienced Admin/HR/Accounts team. Our cleaning is contracted to ISS and they ensure Resthaven is kept clean and spotless. Catering is contracted to CaterPlus (cooked/baked on site) and our laundry services are provided by "Sudserella'
What's included in your fees and what's not The fee does not cover personal items of clothing and toiletries, dentures, glasses, hearing aids, razors, batteries or special items of equipment or specialist medical appointments or x-rays. If residents are eligible for a High Health User Care the resident’s GP will arrange this. Please contact the Accounts staff or General Manager for full details of fees and process of payment. Arrangement for payment of fees must be made on admission. A list of fees is available. We have a stock of personal toiletries, tissues etc available for purchase.
Updated: 17 Jun 2019
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Chinese Yes
English Yes
Filipino Yes
Interpreter Yes Available as required.
Maori - Te Reo Yes
Other Details Yes Kiribati
Updated: 13 Jun 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Non denominational Yes Chapel services are held each week in our 'Quiet Room' by a rotating roster of ministers from Cambridge. Devotions are also held weekly.
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Updated: 13 Jun 2019
Location Distance Details
Public Transport Bus stop is available outside Resthaven.
Shops 1.50 Km Cambridge Township is a short stroll or mobility scooter ride away.
Mall 2.00 Km There are some covered shopping areas in Cambridge Township.
Parks 0.01 Km Surrounded by greenbelt and beside Payne Park
Library 2.00 Km We have a large selection of books at Cambridge Resthaven for residents to borrow and the town library is only short trip down the road. The local library visits regularly with a selection of books for our ladies and gentlemen.
Updated: 13 Jun 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme No Registered Nurses supported to be part of the Waikato Hospital PDRP.
CareerForce Yes
Home and Community Support Sector Standards (Standards NZ) Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes On MOH website
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes Chamber of Commerce
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 13 Jun 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.