Ellerslie Gardens Lifecare
At a glance
- Jo Van Leeuwen
- Heritage Lifecare
When it comes to everyday life, Ellerslie Gardens makes it easy with personalised rest home, hospital and respite care. The well-appointed rooms all look out onto sheltered courtyards or garden views and come complete with ensuites, a nurse call system, and WiFi.
Centrally located but away from the hustle and bustle, Ellerslie Gardens is just a hop, skip and jump from the Ellerslie and Mount
Wellington centres, with a bus stop and train station nearby.
We offer everything from a scooter bay to SKY TV, physiotherapy, podiatry, hairdressing and health checks. We have a range
of recreational activities including indoor bowls, exercise classes, quizzes and bingo. Our facility van is also always on hand for outings – including trips to the local RSA.
But don’t just take our word for it, see what our resident, John, has to say.
Having worked in the mental health area for over 26 years, when John’s health deteriorated in 2017, he had a good idea of what he was looking for in a rest home.
“I wanted to be in a multi-cultural facility. I like meeting different people, and there’s great interaction here. The staff were lovely from day one, and I could see I wouldn’t be bored.”
He’s got a list of favourites which pretty much includes everyone. “Gail at the front desk is amazing. She knows everything about the place. I call her the fix-it lady. Pat, the Manager and I have a great laugh, and there’s always something to do – Rona has a great calendar in place.”
John says he’s feeling much better these days and puts it down to the care he gets here. “I’m looked after very well. I’m being fed properly, and it’s so much better than living home alone.” He’s made some great friends too and particularly enjoys the musical entertainment. “The
South Auckland Cowboy; he does Country and Western for us, I like to listen to new things.”
What does a better everyday mean to John? “Well, that’s easy. It’s when you wake up every day, and it’s more exciting than the last.”
|Dear Patricia & Staff,
I wanted to thank you and your staff for the care they took of my mother Bet.
My sister-in-law and I looked at a number of facilities to ensure we chose the best one for Mum and Ellerslie Gardens Home & Hospital appealed to us straight away.
There was a nice homely atmosphere which we felt as soon as we walked in and the way you were able to address residents by name, and their reaction to you, was another factor that really impressed us.
The loving care from all the wonderful staff who looked after her needs were exceptional. They treated her like one would treat a family member and nothing was too much trouble for them.
In her last days they did everything they could to keep her as comfortable as possible and to ensure that she didn't suffer any pain. They regularly checked in on her to see if there was anything they could do as they were aware that she didn't like to bother people and take up their time. She was happy at Ellerslie Gardens and had some good times in the garden, at Happy Hour and having chats with your staff. She also valued the fact that people treated her with respect and took the time to listen to her replies when asking questions which is something that doesn't always happen elsewhere.
Staff showed care and compassion to me too on occasions when I was upset which I really appreciated, and they were always happy to help me with any questions I had or requests I made.
I have heard some horror stories relating to Aged Care homes and hospitals, more so since I returned home, so I will always be grateful for and take comfort from the decision we made for Mum to move into Ellerslie Gardens Home & Hospital.
Once again, thank you to you and your staff. I really appreciate everything you all did for Mum.
- Kay Essex
Dear Patricia & Staff,
The MIller Family would like to thank all the staff for their outstanding care of our dear father while he was a resident at Ellerslie Gardens.
We would especially like to thank you for the love and care you showed to him and ourselves in the last two weeks before his passing. Nothing was too much trouble and you were all so kind and helpful towards Dad and ourselves.
We will have no hesitation in recommending Ellerslie Gardens to anyone who is considering a home for their elderly loved ones.
- The Miller Family
Dear Patricia and staff,
I'd like to thank you all for looking after my Aunty Stella during her stay with you. I am especially grateful and very much appreciate the love, respect and support she received not only duirng her last weeks but for her entire stay; it was a comfort to know she was being well cared for. I'd also like to thank youfor the love and support you showed me while I wandered in and out at odd times.
I take my hat off to all of you with the greatest respect for the work you do in caring for our elderly. I will miss seeing you all including the folk Aunty Stella shared her home with.
Once again, my heartfelt thanks to everyone and I wish you all the best for the future.
- Cherie Hartwell
|Updated: 20 Mar 2019|
|What's included in your fees and what's not||Details of fees and any additional charges are covered in Admission Agreement|
|Staffing qualifications and details||Ellerslie Gardens is owned by Heritage Lifecare. Staff are experienced and hold relevant qualifications in the care of the elderly.|
|Details about meals||Meals are cooked on site and menu is review by a qualified dietician. Individual preferences and special dietary requirements are catered for.|
|Updated: 20 Mar 2019|
|May Bring Own Furniture||Yes||Rooms are fully furnished and encourage residents to personalize their rooms.|
|Single Rooms||Yes||Rooms are equipped with a nurse call system, spacious showers, personal heater, phone access, and safety grab rails. Freeview and Sky TV access is available.|
|Shared Rooms||No||All rooms are single, however, some of the large rooms are able to accommodate two persons comfortably.|
|Rooms suitable for a couple||Yes||Large, self-contained superior rooms are suitable for couples. No additional charge.|
|Ensuite||Yes||All rooms have partial ensuites. Those with full ensuites charges may apply.|
|Alcohol Permitted||Yes||Happy Hour is weekly on a Tuesday and other special occasions. Residents are welcome to purchase their own alcohol for their personal use at their own cost.|
|Pets In Residence||No||Pets are welcome to visit only.|
|Negotiate To Bring Own Pet||No||We apologise we are unable to accommodate requests to bring in pets to board in.|
|Phone Access In Own Room||No||This is at a cost to residents for installation and ongoing monthly charges|
|Wifi||Yes||Wifi services is available free of cost for residents|
|Resident can adjust heating in own room||Yes|
|Cater for under 65 yrs with Disability||Yes|
|Lounges/seating areas||Yes||Communal lounges in the complex are equipped with comfortable seating, a stereo system and televisions with Freeview TV and DVD players. The area is large enough for residents to run meetings, invite guests and partake in a variety of organised functions.|
|Gay / LGBT IQ Friendly||Yes||A no discrimination policy is in place to provide a friendly and caring space for residents.|
|Provide End of Life/Palliative Care||Yes||We work in collaboration with Hospice to provide quality Palliative care for residents requiring specialised care.|
|Day Programme for day stay clients||Yes||Day Care is available through Carer Support funding. We apologise if we are unable to provide a pickup or drop off service.|
|Outings||Yes||As part of the activities programme, regular weekly trips are provided to the local community. These can include shopping, sightseeing and picnics.|
|Whanau Room||Yes||Available as well as a family kitchenette.|
|Residents Committee||Yes||Monthly resident meeting|
|Family Committee||Yes||Family are welcome to attend monthly resident meeting.|
|Newsletter||Yes||A Quarterly Heritage newsletter is available.|
|Policy for management of challenging behaviour||Yes||We work with Mental Health Services for Older People and family/whanau to ensure individual needs are assessed and met.|
|Confused Residents||Yes||This would need to be fully discussed prior to enable consideration of admission.|
|Smokers Room||Yes||Smokers room is outside adjacent to the main lounge area.|
|Smoking Permitted||Yes||Only in the Smokers Room.|
|Updated: 20 Mar 2019|
Respite, Carer Support or other Short Stay
|Respite, Carer Support or other Short Stay||Status||Details|
|Respite||Yes||Respite Care is available and dependant on room availablility.|
|Carer Support||Yes||Carer Support is available and dependant on room availability. Day Care is available through Carer Support however we apologise that we are unable to facilitate a pick up and drop off transport service for Day Care clients.|
|Subsidised||Yes||Funding is through Respite Care or Carer Support, however, a top-up charge may apply.|
|Booking can be made in advance||Yes||Advance bookings for Carer Support and Respite Care will be taken in advance only when a room is available.|
|Updated: 20 Mar 2019|
|Cook Island Maori||Yes|
|Interpreter||Yes||Access to an Interpreter|
|Maori - Te Reo||Yes|
|Updated: 20 Mar 2019|