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Ellerslie Gardens Lifecare

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Ellerslie Gardens Lifecare
Hospital Care
20 Clare Place
Mt Wellington
Auckland 1060
Postal Address
Same as above
(09) 570 1101
(09) 527 1440
View Email Address
Visit Website
Patricia Stubbs - (09) 570 1101
Heritage Lifecare Group
Other services
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Ellerslie Gardens provides a quality care within a safe and friendly environment in which elderly people can live with dignity. Residents are encouraged to maintain their independence and participate in a wide range of activities supported by staff and family.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 26 Oct 2016
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 51
Vacancy Yes
Rooms are large with full ensuite facilities and ranchsliders to outside area. Some Room are very large double with kitchennette and full ensuite which are very popular for couples. Additional charges may apply for superior rooms occupied by one person.
Impending vacancy Yes
Additional Room CostsSome Rooms
Updated: 27 Apr 2018
Compliments From Mercy Hospice Team
Well done to you all for doing such an amazing job in challenging circumstances in the recent care of our young MND client. Keep up the good work. Kate Y

Just want to acknowledge the care "beyond and above" that staff at
Ellerslie Gardens gave to our patient. It was an amazing commitment.
- Janet

Really appreciate all the kindness and care given to our patient and
support for her family during their long journey. - June

Thank you for all your care. A huge challenge well done. - Jo

Amazing care given in an unusual and sometimes difficult situation - A

Patricia and Staff,
Our Aunt Eva was only with you a short time but the service was exceptional. We thank you so much for allowing us to stay with our Aunt, providing us with tea and coffee making facilities in the room and making us so comfortable in the last days. We cannot thank you enough and will never forget this experience.

- Pam and Terry D. September 2016.

Dear Patricia and Staff,
We must commend you and your staff for the wonderful facility that you have. We have come over from America and visited our long lost brother in you Hospital and was very impressed with the family atmosphere and the welcome that we received. We have been to many places. Ellerslie Gardens might not be a new facility but the staff and management demonstrate that it is the care and family atmosphere that really matters.

- The Nehasi Family. August 2016.

Dear Patricia and Staff,
Just to let you know what an awesome facility and staff that you have here. We go around to all facilities and you are one of the best.

- Lab Test Tech and St. John's Ambulance staff. July 2016.

Dear Paul,
Our previous 10 years experience at another facility had been an unmitigated disaster. My mother never received the care that she paid for, or even the minimal respect and warmth. It was a blessing in disguise when she finally broke her hip and despite all predictions survived surgery. This provided me with the perfect opportunity to move her. Thank goodness Ellerslie Gardens had a vacancy at time. After meeting Patricia Stubbs and her Clinical Manager, even after seeing more upmarket options, I felt and hoped that EG was the best place for mum. This has proved to be the case. As an only child it has not been easy to be away as Mum has aged. She has always been fiercely independent and did not often know what was best for herself or any insight into her deterioration. Now she has stopped battling the people who want to care for her because all the staff at EG have taken the time to get to know her. They have been able to provide a level of care that I could only dream of and had expected in the past. Since we moved to Queenstown in December 2014 I have total peace of mind with regards to Mum. My sincere thanks to Patricia, Jinsu and all the staff who have made this possible. Should any family wish to speak to me about my experience at EG I would be happy to be contacted.

- Simone Schenirer

Dear Patricia & Staff,
Our family would like to thank you all for the close attention that my mother Barbara received while residing at
Ellerslie Gardens where everyone was so full of love, cheerfulness and professionalism. Barbara was given the utmost care by both the day and night nursing staff as well as the hairdresser and the kitchen staff who provided Barbara's home-cooked meals. To Patricia and Gail my heartfelt thanks, you were interested in Barbara as your own. Thank you both very much for taking my daily calls from Sydney, one feels helpless when living in another country, but you both made it easier for me. It was comforting receiving Dr. Parr's information regarding Barbara's health via emails from you Jinsu, very much appreciated. I am very full of praise for Patricia, Gail and the entire staff at Ellerslie Gardens Home & Hospital.

- Beverley Hart

Dear Patricia and Staff,
I wanted to thank you and your staff for the care they took of my mother Bet.

My sister-in-law and I looked at a number of facilities to ensure we chose the best one for Mum and Ellerslie Gardens Home & Hospital appealed to us straight away.

There was a nice homely atmosphere which we felt as soon as we walked in and the way you were able to address residents by name, and their reaction to you, was another factor that really impressed us.

The loving care from all the wonderful staff who looked after her needs were exceptional. They treated her like one would treat a family member and nothing was too much trouble for them.

In her last days they did everything they could to keep her as comfortable as possible and to ensure that she didn't suffer any pain. They regularly checked in on her to see if there was anything they could do as they were aware that she didn't like to bother people and take up their time. She was happy at Ellerslie Gardens and had some good times in the garden, at Happy Hour and having chats with your staff. She also valued the fact that people treated her with respect and took the time to listen to her replies when asking questions which is something that doesn't always happen elsewhere.

Staff showed care and compassion to me too on occasions when I was upset which I really appreciated, and they were always happy to help me with any questions I had or requests I made.

I have heard some horror stories relating to Aged Care homes and hospitals, more so since I returned home, so I will always be grateful for and take comfort from the decision we made for Mum to move into Ellerslie Gardens Home & Hospital.

Once again, thank you to you and your staff. I really appreciate everything you all did for Mum.

- Kay Essex

Dear Patricia & Staff,
We are very grateful that Ron chose Ellerslie Gardens Home & Hospital to stay. The staff showed patience and empathy to not only him but to all those we saw in your care. Ron
made a new extended family of his own in NZ where he made it
his home. His stay there was like home. Thank you Gail for
organising for the priest to see Ronald. Please pass on our
thanks to you and all the staff.

- Tony, Mary and Peter Mercieca

Dear Mam,
Today the 14/01/2015 marks the fact that I have been in this establishment exactly one calendar year. Madam I am very happy to say that time has flown and I am sure this is due to your management of staff of the highest degree. When I was put here I anticipated my life to be very unhappy, lonely, friendless and bored stiff, but to the contrary, this now is my home of which I am proud and constantly praising to the outside world. You could not of course achieve this, without the help of your very professional, friendly staff you have mustered. Please accept this note in the heartfelt manner I hope to achieve. May the powers that be, bless this establishment.

As a man of very wide experience I would like to bring to your notice an act of honesty of the highest degree. Last evening 25/06/2015 upon returning to my cabin after having
dinner, there was a knock on my door, bidding them to enter
a staff member entered. She said "I have found your wallet
would you please check it". It most certainly was mine. My relief was nearly uncontrollable, because that day I had occasion to have done a considerable amount of business, so articles irreplaceable were in abundance plus cash. I would like to compensate this lady but it has been explained to me that is not possible as it is against Company policy. Please Madam recognise this for me, and congratulate this lady for me she is a very trusted friend.

- Patrick Davis (Resident)
Updated: 21 Aug 2017
TypeHours Per WeekStatusDetails
Nurse Practitioner No We have access to specialised nursing services if required and have a positive working relationship with our local DHB.
Registered Nurse 24/7 Yes We provide 24 hour Registered Nurse cover. The Facility Manager & Clinical Manager are Registered Nurses. The Registered Nurses are responsible for coordinating care of our hospital residents and provide clinical oversight & guidance to our Caregivers.
Enrolled Nurse 80 Yes Our Registered Nurses are supported by experienced Enrolled Nurses who are primarily based in our resthome and are responsible for coordinating care for our resthome residents and supporting the team of Caregivers.
Healthcare Assistants/Caregivers Yes
Physiotherapist 1 Yes Our Physiotherapist conducts weekly visits to assess, develop and evaluate mobility lifestyle plans for residents. He works in consultation with the Registered Nurses to ensure positive outcomes are achieved for residents.
Occupational Therapist Negotiable Can be arranged
Own Social Worker Negotiable Can be arranged
Diversional Therapist Negotiable Could be arranged if necessary
Activities Co-ordinator 40 Yes Bingo, Van trips 2 a week, plus a shopping trip, games, quiz in lounge, excercises to music, outside Entertainers eg Singing, Dancing, Church Groups
Hairdresser 16 Yes Mondays and Wednesdays
Podiatrist 8 Yes Every 4 weeks
Dietitian Negotiable Referrals made as required. Annual review undertaken of menu
Accredited Visitors Yes Age Concern, Advocacy Service and other community support groups
Kaumatua Yes Orakei Marae/Matewhiki Karehana Ngati Whatua Ki Tamaki is our local iwi.
Chaplain/Spiritual Advisor Yes Anglican Minister visits third Thursday each month> He visits rooms and hold services in our small lounge if required.
Other Personnel Yes Administrator, Maintenance, Gardener,
Updated: 5 Jul 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes We accept Residents requiring Pallative Care and work in collaboration with Hospice and Palliative Care Team.
Gastronomy/Nasogastric Management Yes Provide care of PEG and Nasogastric feeds.
Oxygen Management Yes Oxygen Concentrators available.
Surgical Followup No We do not provide this on site but can faciliate transport to any follow up outpatient appointments.
Wound Care Yes Access to Specialist
Diabetic Care Yes Access to Specialist
Continence Advisor Yes Access to Specialist
Infection Control Yes Infection Prevention Officer and Representatives.
Stomal Therapist Yes Access to a Therapist to visit.
Psychiatric Care Yes Referrals to Mental Health Team
Stroke Rehabilitation Yes Access and referrals made as necessary, ordered by Doctors
Tracheotomy Care Yes Access to Specialists.
Dialysis Yes Access to a Specialist if necessary, have cared for Residents on Dialysis in the past.
Spinal Injuries Yes Access to a Specialist as required
Gerontological Care Yes Experienced clinical staff and access to Gerontology Nurse Specialist.
Urology Yes Access to Urologists by referral from GP.
Community Health Yes
Clinical Manager Yes Clinical Services Manager is a Registered Nurse
Anthroposophical Care No Access available
Psychologist No Access available from Auckland City Hospital.
Psychiatrist No Access and referrals made to Auckland City Hospital.
Updated: 5 Jul 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Respite Care is available through Respite Programme and Carer Support, dependant on bed availability.
Carer Support Yes Carer Support is available depending on bed availability. Top up charges apply.
Subsidised Yes Funding is through the Respite Care or Carer Support, however a top-up charge may apply.
Booking can be made in advance Yes We are only able to accoommodate short notice advance bookings if a room is available.
Updated: 5 Jul 2017
Under 65 yrs with Disability Yes
Day Care Yes
Primary Health Funded Short Term Care Yes
Other End of Life/Palliative Care Yes We work in collaboration with Hospice to provided quality palliative care services to our residents requiring specialised care.
Whanau Room Yes
Rooms (Single) Yes All rooms are single, however our superior rooms are large enough to accommodate two persons and we have now included this in our contract if required.
Rooms (Shared) Yes All rooms are single, however some of the large rooms are able to accommodate two persons comfortably.
Rooms (Suit Couple) Yes Large, self contained superior rooms are suitable for couples. No additional charge.
Ensuite Yes All rooms have partial ensuites. Those with full ensuites charges may apply.
Female residents only No We cater for female and male residents.
Male residents only No We cater for male and female residents.
May Bring Own Furniture Yes We encourage residents to personalise rooms with personal belongings.
Alcohol Permitted Yes Happy Hour is weekly on a Tuesday and other special occasions. Residents are welcome to purchase their own alcohol for their personal use at their own cost.
Pets In Residence No Pets are welcome to visit only.
Negotiate To Bring Own Pet No We apologise we are unable to accommodate requests to bring in pets to board in.
Phone Access In Own Room Yes This is at a cost to the resident for installation and monthly charges.
Wifi Yes Wifi services is available free of cost for residents
Resident can adjust heating in own room Yes
Maori Kaupapa Yes
Residents Committee Yes We have a monthly resident meeting.
Family Committee Yes Family members are welcome to attend resident meetings.
Newsletter Yes We produce a "Grapevine" every six months.
Policy for management of challenging behaviour Yes We work with Mental Health Services for Older People and family/whanau to ensure individual needs are assessed and met.
Confused Residents Yes This would need to be fully discussed prior to enable consideration of admission.
Lounges/seating areas Yes Lounges and family room available
Outings Yes Weekly.
Smokers Room Yes Smokers room is located outside, in the courtyard behind the kitchen. Smoking is not permitted in bedrooms or in outside courtyard areas.
Smoking Permitted Yes Only in the Smokers Room.
Sprinklers Yes Sprinklers Grade 7 and Smoke Detectors throughout.
Audit report available Yes Please see Ministry of Health website for details.
Updated: 5 Jul 2017
Special Features
Special Features
Some of our Rooms are "VERY LARGE" with kitchenettes to have a microwave, fridge and kettle so a level of independence and homelike environment can be enjoyed especially when there are visitors. They are similar to a studio apartment and are very popular for couples. These have a full ensuite and the ability to have a sitting/dining area. They also have a ranch slider allowing access to the gardens. There are also large windows allowing plenty of light. Additional charges may apply.
Updated: 7 Apr 2016
Interests & Activities
Interests & Activities
Weekly Social Calendar - printed and on the notice board, copies at Reception - Our Activity Person (Play Lady) visits each Resident every morning and informs them of what is happening that day.

We encourage our Residents to take part in our activity programme.

We have our own library of big print books and the library bus comes fortnightly.

We can provide Advocacy (An Advocate comes and talks to the Residents) and Age Concern and access to all Associations eg Stroke, Probus, Communicare etc.

We have board games, jigsaws, indoor bowls, bingo, a shop on site, church services, concerts, outside Entertainers, Cultural Performances, Parties with family members, birthday celebrations - cake and present (we take a photo too!)

We have excercise to music, access to planting/raised planter boxes, skittles, and happy hour.

Weekly trip to local shopping centre.

Our own van
We are an executive member of the Parkinsons' Society.

Rooms can have Sky TV.

We visit the Mt Wellington Panmure RSA once a month and have quite a few RSA members in our facility.
Updated: 5 Jul 2017
Additional Information
Additional Information
Details re Meals Seasonal menus - all approved by Dietician. Excellent Cook. Individual needs and preferences catered for.
Staffing Details Trusted, reliable staff that have worked at Ellerslie Gardens for a long time. Staff do not tend to leave and consider Ellerslie Gardens as an extension of their own families. Ellerslie Gardens is owned by Harbourside Investments.
Fees Details/Fees Do Not Include Fees include everything except non subsidised prescription items, hairdresser and podiatrist. All details are outlined in our Admission Agreement.
Updated: 5 Jul 2017
Languages Spoken
Languages Spoken
Afrikaans Yes
Chinese Yes
Cook Island Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Greek Yes
Hindi Yes
Interpreter Yes Access to an Interpreter
Maori - Te Reo Yes
Niuean Yes
Punjabi Yes
Rarotongan Yes
Samoan Yes
Tongan Yes
Updated: 5 Jul 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Buddhist Yes
Christian Yes
Denominations/Faiths represented Yes
Hindu Yes
Muslim Yes
Jehovah Witness Yes
Jewish Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
Sikh Yes
Shinto Yes
(Other comments) Yes Catholic priest as requested and monthly visits for Holy Communion. Every third Thursday the Anglican Minister visits.
Updated: 5 Jul 2017
Public Transport 0.25 km Corner of Clare Place and Ellerlsie Panmure Highway
Shops 1.00 km Panmure
Mall 4.00 km Sylvia Park
Parks 2.00 km Mt Wellington Regional Park
Library 0.00 km Own library and Library bus comes once a month.
Updated: 5 Jul 2017
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
Rest Home MOH Audit Report Available. Yes On MOH website
CareerForce Rest Home MOH Audit Report Available.
Updated: 26 Oct 2016