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Ellerslie Gardens Lifecare

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At a glance
Ellerslie Gardens Lifecare
Rest Home
20 Clare Place
Mt Wellington
Auckland 1060
Postal Address
Same as above
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Shivani Maharaj
Heritage Lifecare
Other services
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors as usual (but not if you're unwell or recently returned from overseas)
Make your home at Ellerslie Gardens

When it comes to everyday life, Ellerslie Gardens makes it easy with personalised rest home, hospital and respite care. The well-appointed rooms all look out onto sheltered courtyards or garden views and come complete with ensuites, a nurse call system, and WiFi.

Centrally located but away from the hustle and bustle, Ellerslie Gardens is just a hop, skip and jump from the Ellerslie and Mount
Wellington centres, with a bus stop and train station nearby.

We offer everything from a scooter bay to SKY TV, physiotherapy, podiatry, hairdressing and health checks. We have a range
of recreational activities including indoor bowls, exercise classes, quizzes and bingo. Our facility van is also always on hand for outings – including trips to the local RSA.

But don’t just take our word for it, see what our resident, John, has to say.

Having worked in the mental health area for over 26 years, when John’s health deteriorated in 2017, he had a good idea of what he was looking for in a rest home.

“I wanted to be in a multi-cultural facility. I like meeting different people, and there’s great interaction here. The staff were lovely from day one, and I could see I wouldn’t be bored.”

He’s got a list of favourites which pretty much includes everyone. “Gail at the front desk is amazing. She knows everything about the place. I call her the fix-it lady. Pat, the Manager and I have a great laugh, and there’s always something to do – Rona has a great calendar in place.”

John says he’s feeling much better these days and puts it down to the care he gets here. “I’m looked after very well. I’m being fed properly, and it’s so much better than living home alone.” He’s made some great friends too and particularly enjoys the musical entertainment. “The
South Auckland Cowboy; he does Country and Western for us, I like to listen to new things.”

What does a better everyday mean to John? “Well, that’s easy. It’s when you wake up every day, and it’s more exciting than the last.”
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 2 Nov 2016
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 38
Vacancy Yes
Rooms are single with toilet or full ensuite facilities and ranchslider to outside courtyard area. Additional charges may apply for full ensuite rooms
Impending vacancy Yes
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 11 Aug 2022
Dear Patricia & Staff,
I wanted to thank you and your staff for the care they took of my mother Bet.

My sister-in-law and I looked at a number of facilities to ensure we chose the best one for Mum and Ellerslie Gardens Home & Hospital appealed to us straight away.

There was a nice homely atmosphere which we felt as soon as we walked in and the way you were able to address residents by name, and their reaction to you, was another factor that really impressed us.

The loving care from all the wonderful staff who looked after her needs were exceptional. They treated her like one would treat a family member and nothing was too much trouble for them.

In her last days they did everything they could to keep her as comfortable as possible and to ensure that she didn't suffer any pain. They regularly checked in on her to see if there was anything they could do as they were aware that she didn't like to bother people and take up their time. She was happy at Ellerslie Gardens and had some good times in the garden, at Happy Hour and having chats with your staff. She also valued the fact that people treated her with respect and took the time to listen to her replies when asking questions which is something that doesn't always happen elsewhere.

Staff showed care and compassion to me too on occasions when I was upset which I really appreciated, and they were always happy to help me with any questions I had or requests I made.

I have heard some horror stories relating to Aged Care homes and hospitals, more so since I returned home, so I will always be grateful for and take comfort from the decision we made for Mum to move into Ellerslie Gardens Home & Hospital.

Once again, thank you to you and your staff. I really appreciate everything you all did for Mum.

- Kay Essex

Dear Patricia & Staff,

The MIller Family would like to thank all the staff for their outstanding care of our dear father while he was a resident at Ellerslie Gardens.

We would especially like to thank you for the love and care you showed to him and ourselves in the last two weeks before his passing. Nothing was too much trouble and you were all so kind and helpful towards Dad and ourselves.

We will have no hesitation in recommending Ellerslie Gardens to anyone who is considering a home for their elderly loved ones.

- The Miller Family

Dear Patricia and staff,

I'd like to thank you all for looking after my Aunty Stella during her stay with you. I am especially grateful and very much appreciate the love, respect and support she received not only duirng her last weeks but for her entire stay; it was a comfort to know she was being well cared for. I'd also like to thank youfor the love and support you showed me while I wandered in and out at odd times.

I take my hat off to all of you with the greatest respect for the work you do in caring for our elderly. I will miss seeing you all including the folk Aunty Stella shared her home with.

Once again, my heartfelt thanks to everyone and I wish you all the best for the future.

- Cherie Hartwell
Updated: 2 Nov 2016
Type Hours Per Week Status Details
Registered Nurse 24/7 Yes We have 24 hour Registered Nurse coverage, plus the Care Home Manager & Clinical Manager are Registered Nurses.
Enrolled Nurse 40 Yes Our Registered Nurses are supported by experienced Enrolled Nurses who are primarily based in our resthome and are responsible for coordinating care for our resthome residents and supporting the team of Caregivers.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist 2 Yes Our Physiotherapist conducts weekly visits to assess, develop and evaluate mobility lifestyle plans for residents. He works in consultation with the Registered Nurses to ensure positive outcomes are achieved for residents.
Occupational Therapist Negotiable Can be arranged.
Social Worker (on site) Negotiable Can be arranged.
Diversional Therapist Negotiable Could be arranged if necessary.
Activities Co-ordinator 40 Yes
Hairdresser 16 Yes Mondays and Wednesdays.
Podiatrist 8 Yes Every 4 weeks.
Dietitian Negotiable All menus are Dietitian approved annually. A Dietitian can be arranged for general advice and to oversee special needs.
Accredited Visitors Yes Age Concern, Advocacy Service and other community support groups
Kaumatua Yes We endeavour to assist residents to maintain any cultural ties they may have in the community. Orakei Marae/Matewhiki Karehana Ngati Whatua Ki Tamaki is our local iwi.
Chaplain/Spiritual Advisor Yes A Catholic Priest visits Wednesdays weekly, and an Anglican Minister visits third Thursday each month. Both visit rooms and hold services in our small lounge. Various other religious groups can be arranged to visit to provide services for all of our residents.
Other Personnel Yes Ellerslie Gardens has a range of services available, such as email assistance, pharmacy and medication administration, housekeeping and laundry services, appointment transportation, and interpreter services. We are able to arrange for our residents if required.
Updated: 13 Jun 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Oxygen Concentrators available
Gastronomy/Nasogastric Management Yes Provide care of PEG and Nasogastric feeds
End of Life/Palliative Care Yes We accept Residents requiring Pallative Care
Dialysis Yes Access to a Specialist if necessary, have cared for Residents on Dialysis in the past
Wound Care Yes Access to Specialist
Diabetic Care Yes Access to Specialist
Continence Advice Yes Access to Specialist
Stomal Therapy Yes Access to a Therapist to visit, currently have a Resident with a stoma.
Stroke Rehabilitation Yes Access and referrals made as necessary, ordered by Doctors
Tracheotomy Care Yes Access to Specialists, currently have a Resident with a Tracheostomy
Spinal Injuries Care Yes Specialist input available if required
Infection Control Yes Infection Control Nurse and access to Infection Control Nurse Specialist
Psychiatric Care Yes Referrals to Mental Health Team
Community Health Yes
Clinical Management Yes Clinical Services Manager who is a Registered Nurse
Updated: 2 Nov 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Respite Care is available and dependant on room availablility.
Carer Support Yes Carer Support is available and dependant on room availability. Day Care is available through Carer Support however we apologise that we are unable to facilitate a pick up and drop off transport service for Day Care clients.
Subsidised Yes Funding is through Respite Care or Carer Support, however a top-up charge may apply.
Booking can be made in advance Yes Advance bookings for Carer Suport and Respite Care will be taken in advance only when a room is available.
Updated: 2 Nov 2016
Feature Status Details
May Bring Own Furniture Yes Rooms are fully furnished and encourage residents to personalize their rooms.
Single Rooms Yes Rooms are equipped with a nurse call system, spacious showers, personal heater, phone access, and safety grab rails. Freeview and Sky TV access is available.
Shared Rooms No All rooms are single, however some of the large rooms are able to accommodate two persons comfortably.
Rooms suitable for a couple Yes Large, self contained superior rooms are suitable for couples. No additional charge.
Ensuite Yes All rooms have partial ensuites. Those with full ensuites charges may apply.
Alcohol Permitted Yes Happy Hour is weekly on a Tuesday and other special occasions. Residents are welcome to purchase their own alcohol for their personal use at their own cost.
Pets In Residence No Pets are welcome to visit only.
Negotiate To Bring Own Pet No We apologise we are unable to accommodate requests to bring in pets to board in.
Phone Access In Own Room Yes This is at a cost to residents for installation and ongoing monthly charges
Wifi Yes Wifi services is available free of cost for residents
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Communal lounges in the complex are equipped with comfortable seating, a stereo system and televisions with Freeview TV and DVD players. The area is large enough for residents to run meetings, invite guests and partake in a variety of organised functions.
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Female residents only No We cater for male and female residents.
Male residents only No We cater for male and female residents.
Provide End of Life/Palliative Care Yes We work in collaboration with Hospice to provide quality Palliative care for residents requiring specialised care.
Day Programme for day stay clients Yes Day Care is available through Carer Support funding. We apologise if we are unable to provide a pick up or drop off service.
Outings Yes As part of the activities programme, regular weekly trips are provided to the local community. These can include shopping, sightseeing and picnics.
Whanau Room Yes Available as well as a family kitchenette.
Maori Kaupapa Yes
Residents Committee Yes Monthly resident meeting
Family Committee Yes Family are welcome to attend monthly resident meeting.
Newsletter Yes A Quarterly Heritage newsletter is available.
Policy for management of challenging behaviour Yes We work with Mental Health Services for Older People and family/whanau to ensure individual needs are assessed and met.
Confused Residents Yes This would need to be fully discussed prior to enable consideration of admission.
Smokers Room Yes Smokers room is outside adjacent to main lounge area.
Smoking Permitted Yes Only in the Smokers Room.
Updated: 15 Nov 2018
Special Features
Special Features
Ellerslie Gardens Lifecare Complex offers all the benefits of a care facility, including entertainment, activities and companionship. The site provides a convenience shop, paraplegic toilets, and separate dining room and lounge facilities. The facility is fitted with accessibility ramps and safety grab rails, wide corridors, and smoke detectors with water sprinklers.

The facility boasts magnificent landscaped and vegetable gardens, with a BBQ area and a courtyard for quiet and peaceful sitting and relaxing. We take pride in being warm and friendly and have become renowned for our cheerful atmosphere.

Some of our Rooms are also very large, with kitchenettes including a microwave, fridge and kettle, so a level of independence and homelike environment can be enjoyed - especially when there are visitors. They are similar to a studio apartment and are very popular for couples. These have a full ensuite and the ability to have a sitting/dining area. They also have a ranch slider allowing access to the gardens. There are also large windows allowing plenty of light. Additional charges may apply.
Updated: 15 Nov 2018
Interests & Activities
Interests & Activities
Ellerslie Gardens has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinator focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression. Every morning our Activity Coordinator visits each Resident every morning and informs them of what is happening that day, and a Weekly Social Calendar is printed and on the notice board, with copies at Reception.

Age Concern, Alzheimer's Society and other associations are easily accessed through us and we welcome them to our facility. Large print books and Blind Foundation listening books form part of our library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano is also available in the main lounges.

Here are just some of the activities and interests of residents which arise on a regular basis:

Workshop, billiards, card group, board games, jigsaws, indoor bowls, concerts, outside Entertainers, Cultural Performances, Parties with family members, and birthday celebrations complete with cake, present and photos!

There is also active involvement in community events, with visits to the Mt Wellington Panmure RSA once a month as we have quite a few RSA members in our facility. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.
Updated: 15 Nov 2018
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Details of fees and any additional charges are covered in Admission Agreement
Staffing qualifications and details Ellerslie Gardens is owned by Heritage Lifecare. Staff are experienced and hold relevant qualifications in the care of the elderly.
Details about meals Meals are cooked on site and menu is review by a qualified dietician. Individual preferences and special dietary requirements are catered for.
Associated Complexes none
Updated: 13 Jun 2019
Languages Spoken
Languages Spoken
Language Status Details
Bengali Yes
Cook Island Maori Yes
Dutch Yes
English Yes
Fijian Yes
Filipino Yes
Hindi Yes
Interpreter Yes Access to an Interpreter
Maori - Te Reo Yes
Niuean Yes
Punjabi Yes
Rarotongan Yes
Samoan Yes
Sanskrit Yes
Tongan Yes
Updated: 2 Nov 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Brethren Yes
Buddhist Yes
Christian Yes
Confucius Yes
Denominations/Faiths represented Yes We are able to accommodate our residents' spiritual needs as requested. Spiritual advisor services are available.
Hindu Yes
Inter denominational Yes
Muslim Yes
Jehovah Witness Yes
Jewish Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Ratana Yes
Roman Catholic Yes
Salvation Army Yes
Sikh Yes
Shinto Yes
(Other comments) Yes Weekly Catholic Priest Every third thursday the Anglican Minister visits
Updated: 15 Nov 2018
Location Distance Details
Public Transport 0.25 Km top of Clare Place
Shops 1.00 Km Panmure
Mall 4.00 Km Sylvia Park
Parks 2.00 Km Mt Wellington Regional Park
Library 0.00 Km Own library Library bus
Updated: 2 Nov 2016
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 15 Nov 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.