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Cromwell House & Hospital

At a glance
Cromwell House & Hospital
3-5 Warborough Avenue
Auckland 1051
Postal Address
Same as above
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Jenny Liu - (09) 524 7700; 0275140543
Cromwell Business Ltd - 09) 524 7700; (09)5247702;
Clinical Manager
Nalini Reddy - 09 5247700;
24 hours RN service
RN - 0272817264
Other services
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Congratulations for Cromwell Business Limited take care of Cromwell House and Hospital. We provide quality individualised care for our residents; Residents here enjoy the comfortable home, companionship and privacy, professionalism. We are skilled in all areas of Gerontology; please feel free to ring us for a chat.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 8 Apr 2020

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 25
Vacancy Yes
We have one single room available
Impending vacancy No
Short stay considered Yes
Premium Accommodation Charges Some Rooms as at 31 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire

Updated: 14 Jun 2024

"On behalf of the P clan I want to thank you all for the wonderful care that Dad received and the love and kindness shown to us, especially Mum.
Although he wasn’t with you for long, he settled in quickly and we knew that we were always welcome there. Dad was treated like a King.
We are forever grateful." March 26, 2020

Thank you to an amazing team of dedicated people my loved one was well cared for by caring professionals in a beautifully serene environment. CC 2016

Updated: 8 Apr 2020

Type Hours Per Week Status Details
Registered Nurse 208 Yes Registered Nurses are on duty 24 hours a day 7 days a week.
Healthcare Assistants/Caregivers Yes Our Healthcare Assistants/Care Partners work on a rotating roster and we provide 24/7 care to our residents. We voluntarily subscribe to the "Indicators of Safe Care" Standard to ensure we are providing top quality care.
Physiotherapist Yes BiWeekly visits and ongoing care as required
Occupational Therapist Negotiable
Social Worker (on site) Negotiable
Diversional Therapist No Tom is our qualified Diversional Therapist. He works full times 40 hours a week to provide quality Activities program
Activities Co-ordinator 40 Yes We have an qualified Diversional Therapist Tom on duty 5 days a week. The Registered Nurse on Duty and Care Partners are also responsible for the Activities program on the weekends and Public Holidays all staff are familiar with each resident's care plan.
Hairdresser Yes Our professional Hairdresser visit facility once a month, the first Monday of the month, and as needed basis by arrangement.
Podiatrist Yes Our New Zealand Registered Podiatrist George Smith visits every 6-8 weeks to provide professional Podiatrist service; please feel free to discuss with the Registered Nurse on Duty.
Dietitian Yes Our professional Consultant Dietitian Anna Keeley visit 3 monthly or as required.
Accredited Visitors Yes
Kaumatua 40 Yes Yes, Cromwell House and Hospital are fortunate have our Director Mr David Rankin, Ngapuhi Leader, Big Maori Chief to provide Kaumatua service for our redidents and family when required by whanau
Chaplain/Spiritual Advisor Yes We will source what ever Spiritual resources a family requires where ever possible. Catholic Chaplain visits with Communion weekly.
Other Personnel Yes Full time Manager/Clinical Manager 40 hours plus per week; Director/Owner onsite; Gardener and Maintenance personnel; Contract Builder and electrician on call 24 hours; Musicians visit regularly; Delicious Meals are cooked on site in our kitchen.

Updated: 8 Apr 2020

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes Our RN team are able to provide NG feeding and PEG feeding management
Bariatric (Care of the very overweight) Yes We are able to provide care to Bariatric residents as long as the equipment provided
Palliative Care (Contracted) Yes Working with DHB palliative/Hospice nursing team, we provide Palliative care to our residents.
End of Life/Palliative Care Yes This is an area of our expertise we offer care for people who are experiencing life limiting conditions. We aim to optimise an individual’s quality of life until death by addressing the person’s holistic needs.
IV Antibiotic Capability Yes Generally this can take place at our GP Clinic
Dialysis Yes Working with DHB PD/HD team, our RN team are able to look after residents with Peritoneal Dialysis and/ or Heamodialysis.
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes We work with ADHB stoma nurse/specialist to provide stomal cares to our residents
Stroke Rehabilitation Yes With 10 years experience of rehabilitation nursing, Our Manager/Clinical Manager Jenny, alongwith RNs and management team, and the input of our physiotherapist team, we are good at catering for the rehabilitation of residents who have had a stroke.
ACC Rehabilitation Yes We have residents from ACC at the moment; we are able to take care residents need rehabilitation programme.
Spinal Injuries Care Yes We are able to provide care to Spinal Injuries residents with the support from DHB spinal injuries team.
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes We are not Pshchiatric ward; We have dementia unit looking after demenitia residnets. We work closely with ADHB Old People Mental Health Service to look after patients with some Psychiatric health issues; while still able to live in the community.
Clinical Management Yes

Updated: 8 Apr 2020

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We can provide respite provided we have beds available.
Carer Support Yes
Other Short Stay Programme Yes
Subsidised Yes As per direction from the funding authority
Private Paying Yes We welcome private payers please call Mary to discuss. 524 7702 option 4
Booking can be made in advance Yes

Updated: 8 Apr 2020

Feature Status Details
May Bring Own Furniture Yes Residents are encouraged to bring own furniture if wish
Single Rooms Yes
Shared Rooms Yes
Rooms suitable for a couple Yes
Connecting Rooms Yes
Alcohol Permitted Yes After discussion with medical practitioner.
Pets In Residence Yes
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Portable phone available.
Wifi Yes Cromwell House provide free unlimited WIFI for our residents and family
Cater for under 65 yrs with Disability Yes Cromwell House have Taikura YPD contract with Ministry of Health
Lounges/seating areas Yes Main lounge and outside seating.
Primary Health Funded Short Term Care Yes POAC
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes
Māori Kaupapa Yes
Residents Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Outside in the garden away from non smoking residents
Semi-Secure Yes

Updated: 8 Apr 2020

Special Features
Special Features
We are nestled in a very quiet and beautiful part of Epsom. Our gardens are beautifully maintained and offer peace and tranquility anytime.

Updated: 8 Apr 2020

Interests & Activities
Interests & Activities
Parkinson's Society, RSA, Stroke Group, Art, Cards, Church/Religious Services, Craft, Electric beds (hospital beds), Exercises, Garden, Newspaper reading, Quizzes, Shopping, Videos, Outings., Activity programme, Blind Foundation, Entertainers, Indoor Games, Library, Minibus, Movies

Updated: 8 Apr 2020

Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes Family memebers and volunteers
Chinese Yes Staff
Chinese dialect Yes staff
Cook Island Maori Yes staff
English Yes staff
Fijian Yes staff
Fijian Indian Yes Staff
Filipino Yes staff
Hindi Yes staff
Interpreter No Negotiable
Korean Yes staff
Mandarin Yes staff
Māori - Te Reo Yes staff/Director
Samoan Yes staff
Sri Lankan Yes staff
Tagalog Yes
Tongan Yes Staff

Updated: 17 Nov 2019

Location Distance Details
Public Transport 0.25 Km Bus Stops around the corner on Manukau Road
Shops 0.50 Km within walking distance - Dairy, Chemist, small shops.
Mall 1.50 Km 277 Broadway on Newmarket
Parks 0.75 Km 0.75 km to Mount St John; 1.0 Km to Cornwall Park on Manukau Road
Library 0.26 Km Auckland Epsom Library one block from Cromwell House

Updated: 8 Apr 2020

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme Yes
Care Association New Zealand Yes CANZ
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
Approved provider of Professional Development and Recognition Programme Care Association New Zealand Aged Care Association New Zealand (ACA)

Updated: 15 Mar 2024

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.