Cromwell House & Hospital

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We provide a special home for our residents to relax, feel secure, enjoy companionship and privacy with professional individualised care.

Service/Facility Details
Detail	Status
Contract with Health New Zealand \| Te Whatu Ora	Yes
Certification	Yes
ORA Applies	No
Updated: 9 Feb 2022

Bed and Vacancy Details
Detail	Status
Approximate number of beds at this level of care	5
Vacancy	Yes
We have Rest home level of care room available
Impending vacancy	Yes - Monday August 18 2025
Short stay considered	Yes
Premium Accommodation Charges	Some Rooms from $0.00/day up to $10.00/day as at 13 Oct 2025
MOH Certification and Audit Report	View MOH certification and audit report (opens in a new tab)
Updated: 24 Oct 2025

Personnel
Type	Hours Per Week	Status	Details
Registered Nurse	168	Yes	Registered Nurse on duty 24 hours a day 7 days a week.
Healthcare Assistants/Caregivers		Yes	We provide our care ratios based on the voluntary standard of Indicators for Safe Care as a result we have all shifts covered by Residential Care Officers/Care Assistants and when necessary we will provide extra cover as per GP and RN recommendation.
Physiotherapist	4	Yes
Diversional Therapist	40	Yes	We have full time professional Diversional Therapist working on site
Activities Co-ordinator	40	Yes	We have full time professional Diversional Therapist working on site
Hairdresser		Yes	We have professional hairdresser visit the first Monday of the Month
Podiatrist		Yes	We have professional Podiatrist George Smith visit 6-8 weekly to provide professional podiatrist service
Dietitian		Yes	Consultant dietian visit 3 monthly or as required by Doctor or Registered Nurse
Accredited Visitors		Yes
Kaumatua	40	Yes	Yes, Cromwell House and Hospital are fortunate have our Director Mr David Rankin, Ngapuhi Leader, Big Maori Chief to provide Kaumatua service for our redidents and family when required
Chaplain/Spiritual Advisor		Yes
Other Personnel		Yes	Gardener and Maintenance Personnel; Visiting Volunteers from Elder care Volunteery
Updated: 9 Feb 2022

Specialities or Areas of Expertise
Specialities or Areas of Expertise	Status	Details
Oxygen Management	Yes
Gastronomy/Nasogastric Management	Yes
Bariatric (Care of the very overweight)	Yes
Palliative Care (Contracted)	Yes
End of Life/Palliative Care	Yes
IV Antibiotic Capability	Yes
Wound Care	Yes
Diabetic Care	Yes
Continence Advice	Yes
Stomal Therapy	Yes
Stroke Rehabilitation	Yes
ACC Rehabilitation	Yes	we have ACC contract
Spinal Injuries Care	Yes
Infection Control	Yes
Surgical Followup	Yes
Psychiatric Care	Yes
Community Health	Yes
Clinical Management	Yes
Updated: 9 Feb 2022

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay	Status	Details
Respite	Yes	We are happy to welcome guests for short term respite. Give us a call and we can have a chat about your needs. 09 524 7700 option 4
Carer Support	Yes	We are happy to welcome guests for short term respite. Give us a call and we can have a chat about your needs. 524 7700 option 1 or 4
Other Short Stay Programme	Yes
High Care Needs	Yes
Subsidised	Yes
Private Paying	Yes
Booking can be made in advance	Yes
Updated: 9 Feb 2022

Features
Feature	Status	Details
May Bring Own Furniture	Yes
Single Rooms	Yes
Rooms suitable for a couple	Yes	some rooms
Ensuite	Yes	one of the rooms
Alcohol Permitted	Yes	After discussion with medical practitioner.
Pets In Residence	Yes	Yes, we have beautiful little dog Rose here and there everyday we have one cat ginger on site too
Negotiate To Bring Own Pet	Yes	As long as residents are able to look after own pet and no harm to other residents; they are welcome to bring own pet
Phone Access In Own Room	Yes	Portable phone available. residents are welcome to set up own phone in the room.
Wifi	Yes	Wifi is free of charge to all the residents and families
Cater for under 65 yrs with Disability	Yes
Lounges/seating areas	Yes	Main lounges and outside seating.
LGBTQIA+ Friendly	Yes
Primary Health Funded Short Term Care	Yes
Provide End of Life/Palliative Care	Yes
Palliative Care Contract	Yes
Day Programme for day stay clients	Yes
Outings	Yes
Whānau Room	Yes
Māori Kaupapa	Yes
Residents Committee	Yes
Newsletter	Yes
Policy for management of challenging behaviour	Yes
Confused Residents	Yes
Smokers Room	No	smoke outside the room
Smoking Permitted	Yes	Outside
Semi-Secure	Yes
Updated: 9 Feb 2022

Special Features
Cromwell House is privately owned with an Aged Care experienced manager and 24 hour registered nurse care, . This home specialises in caring for clients with challenging behaviour in a semi secure homelike environment.,promoting individual tastes and activites, whether it is gardening, walking, shopping, bowls etc, we are here to help
Updated: 9 Feb 2022

Interests & Activities
Parkinson's Society, RSA, Stroke Group, Art, Cards, Church/Religious Services, Craft, Electric beds (hospital beds), Exercises, Garden, Newspaper reading, Quizzes, Shopping, Videos, Outings., Activity programme, Blind Foundation, Breakfast in bed, Entertainment, Minibus, Movies, Music
Updated: 9 Feb 2022

Languages Spoken
Language	Status	Details
Cantonese	Yes	staff, resident, family members and volunteers
Chinese	Yes	staff
Chinese dialect	Yes	staff
Cook Island Maori	Yes	staff
English	Yes	staff
Fijian	Yes	staff
Fijian Indian	Yes	staff
Filipino	Yes	staff
Hindi	Yes	staff
Indonesian	Yes	staff
Interpreter	Yes	Negotiable
Korean	Yes	staff
Mandarin	Yes	staff
Māori - Te Reo	Yes	staff/ Director
Min Chinese	Yes	staff
Samoan	Yes	staff
Sri Lankan	Yes	staff
Tagalog	Yes
Tamil	Yes	staff
Tongan	Yes	staff
Vietnamese	Yes	staff
Yue Chinese	Yes
Updated: 9 Feb 2022

Distances
Location	Distance	Details
Public Transport	0.25 Km	Bus Stops around the corner on Manukau Road
Shops	0.50 Km	Within walking distance - Dairy, Chemist, small shops.
Mall	1.50 Km	277 Broadway on Newmarket
Parks	1.00 Km	Mt St John on the right side; Cornwall Park on Manukau Road
Library	0.26 Km	Auckland Epsom Library one block from residence.
Updated: 9 Feb 2022

Credentials & Membership
Credentials & Membership RC	Status	Details
National Certificate in Diversional Therapy	Yes
Updated: 9 Feb 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.