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Resthaven on Vogel

At a glance
Vacancy
Yes
Care Suite Vacancy
No
Name
Resthaven on Vogel
Category
Dementia
Address
6 Vogel Street
Cambridge
Cambridge 3434
Region
Waikato
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Web
Visit Website
Personnel
Manager
Rachel Jones - 07 827 6097
Owner
Cambridge Resthaven Trust Board - Community owned
Chief Executive Officer
David Hall - 07 827 6097
Receptionist
Allias Grinrod - 07 827 6097
Sales
Sandra Fairhurst - 07 827 6097
Other services
Photos
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Cambridge Resthaven - Community Charitable Trust - 100% owned by the Cambridge community.

Vision: Helping the older members of our Community to enjoy the lives that they choose by providing individualized support and care.

Mission: Cambridge Resthaven, a community-owned organization that, in a dignified and respectful manner, offers flexible individualized care, support and services to enhance the lives of the older members of our Community.

VALUES: -
Respect - We respect you – Residents, families/whanau & colleagues.
Care – We care about you.
Support – We believe support is essential.
Sustainability – We recognize sustainability in our journey together.


Care Service:
Continuing Care (Hospital)
Resthome
Memory Care (Dementia) - TUI

Support of Independence: Village, Apartments, Respite, Meals on wheels, Community Visiting Service, To & Fro Driving Service.

Advocacy & Support: Sense of Resthaven community
Palliative
End of Life care
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 20 May 2024

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 10
Vacancy Yes
Impending vacancy No
Short stay considered No
Premium Accommodation Charges Some Rooms from $40.00/day up to $40.00/day as at 21 Mar 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No

Updated: 13 Jun 2024

Care Suite Bed and Vacancy Details
Care Suite Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 12
Care Suite Vacancy No
Care Suite Impending vacancy No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)

Updated: 13 Jun 2024

Testimonials
Testimonials
Ref #3395 April 2020 " Thank you Rachel, we Just wanted to say to all the wonderful staff at Resthaven that we are thinking of you and your families as you provide such a safe and secure haven for all your residents. The meticulous care and support you offer to families, friends and staff is amazing and we truly appreciate it. Thank you for your kindness and compassion – you guys rock!! With huge respect."

Ref #3396a April 2020 " Thank you so very much for all you are doing for our loved ones. It's good hearing the details and updates. I feel that my mum is in the safest possible hands and place. Resthaven is a refuge, a sanctuary during this covid crisis. Much love to you all. Keep safe".

Ref #3435a September 2020 "Thank you for your great communication updates. I am so grateful that I can continue to visit my Mum. I appreciate that Resthaven understands how vital it is for our loved-ones to see their family".

Ref #3472 December 2020 " Mr & Mrs Claus - such a delight and joy to have these two staff members come into Tui with a trolley of goodies, a bright smile and a guitar. Residents and staff all joined in the signing of Christmas carols. Thank you for bringing such joy to our residents.

Ref #3473 January 2021 " DT team did an exceptional job on Christmas Day. Decorations on the tables were enjoyed and appreciated by the residents and their family members. They were so impressed with your efforts and the beautiful decorating."

Ref #3523 June 2021 "I have nothing but admiration and grateful thanks to give to the staff of Tui wing at Resthaven for the love and care my husband received during his time with you. Caring for dementia is an unenviable task and never once did I see any hint of frustration or lack of empathy. The decor could be described as tired, but for me that paled into insignificance in the overall picture.

Ref #3536 September 2021
"Resthaven is a nice homely place to come into, where visitors sense the people in your care are treated with dignity and warmth".

Ref #3538 October 2021
“I was so thankful and comforted that my husband was cared for in Resthaven. All the staff were great, especially the HCAs".

22/12/21 Ref 3458
“Staff provided an outstanding service, via email too.” Your facilities are excellent, with kind friendly, helpful and professional staff. When aunty passed, we received the loveliest support and were kept informed. Thank you , you are very special people who do a wonderful job.

May 2022
To all the team at Resthaven Thank you for these Covid updates. They are much appreciated. Even more than that, thank you for all the work that has been done in the past two years to keep our loved ones safe. You have had a lot of extra responsibility and work through these different and difficult times. It must have been hard on you and your families. It has given us peace of mind to think that our family members are being treated with patience and kindness. We can’t thank you enough.

November 2022 Ref #2748 from Family of resident who stayed in both Village and latterly resthome:-
To all of you lovely people at Resthaven who have showed mum and dad such care, kindness, patience and good humour over the years.
We are missing dad like crazy but are still comforted by him going pretty much on his own terms and with so much lovely care around him. Thank you and best wishes to you all for some joy & peace over Christmas and the New Year, with our very kindest regards and gratitude.

December 2022 Ref #2821 from family of resident who was in RHLC.
Thank you for taking care of mum over the last 12 months. I'm Impressed with your caring and patient approach to whatever comes your way. Hope you get a well-deserved break over Christmas.

November 2023 Ref #4265
Camp mother went above and beyond to welcome my parents into Resthaven. The room was immaculately clean, and they had such a warm reception. Thank you so much from our family.

November 2023 Ref #4269
The RNs gave my parents such a warm welcome when they arrived at Resthaven. They introduced themselves and went about the admission process with a very happy and friendly manner. Our family would like to thank them very much for such a pleasant start.

November 2023 #4263
The kitchen staff prepared a trolley of delicious food and drinks on the day my parents arrived at Resthaven, too late for lunch. It was fabulous and could have been served at any top hotel. Thank you so much, our family really appreciated it.

Updated: 20 May 2024

Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes Our team of Registered Nurses, CNL ,Nursing Director & Education Facilitator (also RN) have all completed appropriate Dementia training.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes The HCAs in Tui are fully trained to care and support ladies & gentlemen with dementia, and hold or are working towards a NZQA qualification. Our HCAs are fully supported with on-going education and many have L3 & L4 qualifications.
Physiotherapist Yes Our physiotherapist is on site two days a week. We also have a physiotherapist assistant on site five days a week.
Occupational Therapist Negotiable Contracted service.
Diversional Therapist Yes Tracy is our qualified Registered Diversional Therapist (DT) who overseas the activities programme to ensure they are meaningful for residents and meets their needs/wishes, promoting community interaction and involvement.
Activities Co-ordinator No Our Diversional Therapist is supported by a team of activity assistants to run a full programme which includes 1:1 time, group fun & trips into the community.
Hairdresser Yes We have a local hairdresser providing this service at Resthaven on Thursday & Friday. Appointments can be made at reception. Payment is made to the hairdresser, or through the resident's petty cash account.
Podiatrist Yes Podiatrist visits every six weeks
Dietitian Yes Contracted as required.
Accredited Visitors Yes
Kaumatua Yes Available as required.

Updated: 20 May 2024

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have cylinders and oxygen concentrators available.
Gastronomy/Nasogastric Management Yes R.N.s are fully trained to manage PEG and nasogastric tubes.
Palliative Care (Contracted) Yes Cambridge Resthaven follows the Te Awa Whakapiri principles and processes in caring for those who have palliative care needs and we liaise closely with Hospice. Residents are nursed with care and dignity in the privacy of their own room.
End of Life/Palliative Care Yes Cambridge Resthaven follows the Te Awa Whakapiri principles and processes in caring for those who have palliative care needs and we liaise closely with Hospice. Residents are nursed and supported with care and dignity in the privacy of their own room. We ensure that their relatives and close friends are supported and comforted by the care and support given and we have the ability for families to stay if they wish.
Wound Care Yes Strong links to Te Whatu Ora Waikato Wound Nurse specialist. All our R.N.s receive full wound care training and ongoing education through Te Whatu Ora.
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes Our Physiotherapist and physio assistant can provide this service.
Tracheotomy Care Yes
Infection Control Yes Resthaven benchmark with 8 other community charitable Trusts within the greater Waikato (C.C.T.A. - Community Trusts in Care Aotearoa)
Clinical Management Yes We have a Clinical Nurse Leader, and also a Nursing Director.

Updated: 20 May 2024

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Vacancy dependent please contact reception on 07-827-6097 to ask about availability.
Carer Support Yes Vacancy dependent please contact our receptionist 07-827-6097.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes Vacancy dependent please contact our receptionist 07-827-6097.

Updated: 20 May 2024

Features
Features
Feature Status Details
May Bring Own Furniture Yes Residents are encouraged to personalize their rooms with their own possessions, pictures and furniture as they wish, however we prefer to use Resthaven fully electric beds for Resident and staff safety and comfort.
Single Rooms Yes
Rooms suitable for a couple Yes Limited
Ensuite Yes We have a number of ensuite rooms.
Alcohol Permitted Yes Resthaven has a happy hour weekly in the evening prior to the evening meal . In TUI happy hour is non- alcoholic.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Some rooms have jackpoints. Personal phone and internet charges charges are the responsibility of the resident. Some residents choose to have their own mobile phone on prepaid plans.
Wifi Yes Free WiFi is available for residents/families - please see reception for details.
Resident can adjust heating in own room Yes Most rooms have heat pumps (to ensure safety staff monitor these closely)
Cater for under 65 yrs with Disability Yes Please discuss your requirements with the Clinical Nurse Leader or General Manager.
Lounges/seating areas Yes There are many lounges and seating areas throughout Resthaven, including easily accessible outside areas. In Tui, there is a large internal communal area and a number of smaller peaceful spots to sit quietly, and 2 outdoor areas.
Provide End of Life/Palliative Care Yes Cambridge Resthaven follows the Te Awa Whakapiri principles and processes in caring for those who have palliative care needs and we liaise closely with Hospice. Residents are nursed and supported with care and dignity in the privacy of their own room. We ensure that their whanau/family and close friends are supported and comforted by the care and support given. We have the ability for families/whanau to stay if they wish.
Palliative Care Contract Yes Cambridge Resthaven follows the Te Awa Whakapiri principles and process. In caring for those who have palliative care needs we liaise closely with Hospice. Residents are nursed with care and dignity in the privacy of their own room.
Outings Yes Resthaven has two vans for 'outings', one of which is a mobility van which can take up to 5 wheelchairs, and three cars are available. See also the section "Interests and Activities".
Whānau Room Yes
Residents Committee Yes Resident meetings are held monthly where any issues can be raised. We also conduct regular questionnaires/satisfaction surveys and use the results of these to help us continually develop our services.
Family Committee No Regular family forums are held for support, education, networking and provides an opportunity to give feedback to staff. A residents' meeting is held monthly for those who are able.
Newsletter Yes A newsletter to residents called 'Our Say' is published monthly. This is also forwarded to families.
Policy for management of challenging behaviour Yes We have indepth policies. "Challenging Behaviour" does not exist until we interpret it as challenging. It is not the behaviour that causes our reactions, instead it is our thoughts and judgements about the behaviour that we react to. Quote: Spark of Life
Confused Residents Yes Full assessments and support are given with understanding and empathy.
Rural Setting Yes Surrounded by greenbelt and park, Resthaven on Vogel is located just a short stroll to Cambridge township. Many of the rooms have a rural outlooks over the paddocks of spring flowers, tuis and pukekos. There is also a community garden very close to Resthaven.
Smokers Room No Resthaven is a smoke free campus except for one designated external area for residents.
Smoking Permitted No We have an outside designated smoking area for residents. For safety we do not have smoking inside. (Staff and visitors not permitted to smoke on the campus)

Updated: 20 May 2024

Special Features
Special Features
Cambridge Resthaven is a Community Charitable Trust, 100% owned by the Cambridge Community. We believe that as there are many individuals living at Resthaven, all have different personalities, values and beliefs, so that no-one philosophy will 'fit' or meet everyone's needs. With this in mind Resthaven utilize a number of philosophies to guide us in our interactions with individuals as follows (this list is not exhaustive);

* HUMANITAS - We cannot cure old age - "care" is secondary to living.
1. Everyone wants to be in control of his or her own life. If one's brain is still functioning, that person can and wants to decide for him/herself what is important.
2. People would actively participate as much as able "too much care is worse than too little care" because skills atrophy.
3. There are no "us's" and "thems" - meaning those in need of care and the professionals who give it - but rather we are all apart of an extended family who share common goals.
4. The YES culture - All concerned (management, employee, family, client, volunteer) will need a positive attitude towards any request concerning the wish to be in control and actively participate or have new ideas.
*V.I.Ps -
V = Values people - Values and promotes the rights of the person, recognizing we can all learn from each other.
I = Individual's needs - Provides individualized care according to needs - we are all different.
P = Perspective of service user - Understands support and care from the perspective of the person - putting yourself in the other person's shoes.
S = Supportive social life and environment - recognizing the benefits of socialization e.g. reduced risk or depression, stronger immune system and eliminating loneliness.
*NAMASTE - "To honour the spirit within" - Recognizing and ensuring that all support/care and activities help bring pleasure to people. Keeping a person clean, fed and groomed is not living - it's existing. People need to feel wanted, loved and feel as if they can still contribute (Namaste Care TM)
*NORMAL LIFE: Activities of daily living are the things we normally do e.g. feeding ourselves, bathing, dressing grooming, housework, shopping, cooking, caring for others, caring for pets. All of these aspects should be part of our resident's day, promoting independence and to be part of normal life.

Cambridge Resthaven provides a quality, personalized care. We respect the dignity and individual rights of our multicultural society. We demonstrate a caring manner. We strive for excellence in service delivery. We will advocate for those in our care. We don’t want people just to exist but to experience quality of life.

OUR FACILITIES

Our facilities are well maintained, and upgrades completed so that we continue to play a major role in the support of the elderly residents of Cambridge and districts. We are well resourced and have appropriate equipment such as e.g.: electric beds, vans, wheelchairs, and Spark of Life equipment.

There are many small areas for, private, quiet time dotted around the facility. We also have 2 lounges and 2 dining rooms.

HISTORICAL BACKGROUND

Fundraising for a rest home in Cambridge started in 1964 by the members of the Fencourt Country Womens' Institute.
The project caught the attention of local people in Cambridge and what eventuated was to be the towns first Resthome which opened in 1972 - RESTHAVEN.

The journey began with an early bequest made by Miss Alice Hanlin and the establishment of the Cambridge Resthaven Trust. Widespread community support was demonstrated by the range of organizations represented on the inaugural Trust Board i.e. Lions, Rotary, RSA, Federated Farmers, Federation of Country Women’s Institutes, Borough Council.


MILESTONES
Rest home opened 1972,
First Cottages 1974,
Continuing Care (Hospital) 1979,
Intermediate Care Wing 1985,
The Quiet Room 1988,
Resthaven Close 1994,
New Hospital Wing (MacDiarmid) 2007
Memory Enhancement Unit - TUI (Dementia) 2010
Renovated Hospital wing Bellbird 2012
Views on Vogel (Village extension) 2014-2016
Community Menz Shed 2016
Purchase Of Resthaven on Burns Street Campus 24th April 2020
Purchase of To & Fro Driving Companion Service September 2020
Apartment Project build commenced 2022
50th Birthday celebrated 26 November 2022

THE FRIENDS OF RESTHAVEN FOUNDATION
The needs of the older person are changing as people live longer and social norms place a greater focus on moving away from facility care to active, independent living. Families are more dispersed and therefore have less capacity to provide support to older members of their family, and the gap between available funding and peoples needs is ever growing.

The Friends of Resthaven Foundation's focus is to fundraise for services, care options and aged-care education for the Cambridge and Waipa/Matamata/Piako communities. The emphasis is on making services and facilities, linked to the Foundation, accessible and affordable, wherever a person chooses to live - in a retirement village, resthome or in their own home.

See: http://www.resthavenfoundation.org.nz or contact Foundation Admin on 027 405 0808.

VISITORS

Visitors are always welcome. However, we do ask for Infection Control and Health & Safety that all visitors pre-arrange their visit. (Please do not visit if you're unwell and masks are still required when visiting aged care facilities). There are tea/coffee making facilities for visitors.

If residents would like family members to join them for a meal this can be arranged with the staff on duty. There is a small charge for meals - please ask at reception

Updated: 20 May 2024

Interests & Activities
Interests & Activities
Our full and varied hobbies programme runs all day. Our commitment to this is demonstrated by our engagement of a qualified Registered Diversional Therapist Activities assistant team and many volunteers plus ongoing training with HCAs on how to provide meaningful and fun activities.

The following gives an indication of the types of interests and activities within Resthaven:

Concerts/internal and external entertainers, pianist and singing groups. Weekly devotions, Sing-a-longs, daily exercise sessions, massage and laughter group. Email, regular visits from local kindys and schools. Cards, bingo, bowls (Inter resthome competitions), Armchair travel and scrabble group. Extensive garden, walking path, indoor and outdoor games. Cooking/baking, videos, music, newspaper reading, quizzes, shopping, television are available in the lounges, (and many bedrooms have televisions provided). Aroma therapy and Namaste. Pet therapy visits and Spark of Life games and fun. BBQ's, organ,pianos and ukeleles regularly used. Café, pub and garden visits.

We have a large selection of videos, CDs and DVDs available for residents to borrow.

Externally we utilize Stroke club, Care and Craft, Senior Citizens, Alzheimers Society, MS Society, Age Concern, Lions and Rotary. Shows/theatre, cafes, pub and garden visits, especially the Community Garden just across our driveway.

‘The Waikato Times’ is available for residents to read daily but if residents would like their own copy of papers these can be be ordered and are paid for by the resident. 'The Cambridge Edition' and 'Cambridge News' are freely available.

Our extensive grounds are easily accessible for those who like to walk or wheel themselves outside. (We have many wheelchairs and comfortable mobility chairs available for use).

Updated: 20 May 2024

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Arrangement for payment of fees must be made on admission. The fee does not cover personal items of clothing and toiletries, dentures, glasses, hearing aids, razors, batteries or special items of equipment or specialist medical appointments or x-rays. If residents are eligible for a High Health User Care the resident’s GP will arrange this. Please contact the Accounts staff or General Manager for full details of fees and process of payment. A list of fees is available. We have a stock of personal toiletries, tissues etc. available for purchase.
Staffing qualifications and details Cambridge Resthaven is well staffed as part of the commitment to quality care. The team includes CEO, GM, Nursing Director and Clinical Nurse Leader, a standalone Education Facilitator (RN), Registered Nurses, Enrolled Nurses, Team Leaders and HCAs. Our team of nurses and HCAs assist the ladies and gentlemen with all their personal care needs, encouraging them to maintain as much independence as possible, in particular we encourage self-care and mobility. Our Physiotherapist and Physio Assistant provide a support and maintenance programme for our residents. Residents at Vogel Street may retain the service of their own General Practitioner (GP) as long as they are Cambridge based. Continuing care (Hospital level care) residents will be seen at least monthly. GP fees are included in the fee. Residents are welcome to ask their GP to visit more often, however this will be at their own expense. Medications are provided and administered as requested by the GP and if prescribed is included in the fee. Any medications of a personal choice or non-subsidized will be charged to the resident. Referrals to specialists are arranged as required but any specialist fees are not included in the general expense. Two other teams are our Maintenance team and our experienced Admin/Accounts team. Our cleaning is in house and our dedicated team ensure Resthaven is kept clean and spotless. Catering is contracted to CaterPlus (cooked/baked on site) and our laundry services are provided by "Sudserella'
Details about meals We provide a varied menu that is approved by a dietitian, We make every effort to provide residents with any special requests or needs. Catering is provided by CaterPlus. All meals are cooked on site by the CaterPlus team. We make every effort to provide residents with any special requests or needs. For residents with eating or swallowing difficulties we utilize "PureFoods". (PureFoods is a NZ company that provides natural, appetizing food with essential nutrients that are easy to chew, swallow and digest - www.https://thepurefoodco.com) Meal hours are as follows: Breakfast 7.30am - 9.00am available in dining room. TUI - 7.30am - 9.00am whenever suits the resident. For continuing care residents - in the resident's bedroom around 8.00am Dinner between 12.00 noon and 1pm in dining rooms Tea between 5.00pm and 5.45pm in dining rooms. Morning, afternoon tea and supper are available. A happy hour is held weekly prior to the evening meal.

Updated: 20 May 2024

Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes
English Yes
Filipino Yes
Interpreter Yes Available as required.
Māori - Te Reo Yes
Other Details Yes Kiribati

Updated: 20 May 2024

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Non denominational Yes Devotions are held weekly.
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes

Updated: 20 May 2024

Distances
Distances
Location Distance Details
Public Transport Bus stop is available outside Resthaven.
Shops 1.50 Km Cambridge Township is a short stroll or mobility scooter ride away.
Mall 2.00 Km There are some covered shopping areas in Cambridge Township.
Parks 0.01 Km Surrounded by greenbelt and beside Payne Park
Library 2.00 Km We have a large selection of books at Cambridge Resthaven for residents to use and the town library is only short trip down the road.

Updated: 20 May 2024

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme No Registered Nurses supported to be part of the Waikato Hospital PDRP.
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes Chamber of Commerce
Aged Care Association New Zealand (ACA) Retirement Villages Association of New Zealand [Inc] (RVA)

Updated: 20 May 2024


The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.