Letting someone into your home to support you can feel daunting. Use this list to help navigate the process.
⇒ Have you thought about what’s going to make life easier? Do you need help with housework, your personal care or something else?
⇒ What support can your friends and family give?
⇒ ! Will you have to pay for the services yourself or will they be subsidised? Eligibility to funded services is via an assessment.
⇒ Do you check IDs before you let unknown people into your home?
⇒ ! Are you careful about your financial practices? Never give your bank card and PIN, or a blank, signed cheque to anyone.
⇒ If you are partially or fully paying for the service, do you have a clear indication of the fees? Check whether GST has been included. What is the billing process?
⇒ Are there minimum charges?
⇒ If you live rurally or remotely, will you be charged for travel?
⇒ Can the agency deliver culturally appropriate care, if required?
YOUR SUPPORT WORKER
⇒ Do you have a choice about who will provide your service?
⇒ Are you comfortable with the person who has been assigned to you?
⇒ ! Will you have the same support worker coming to you, or will this person change? How important is this to you?
⇒ Will you have to do some things for yourself or with assistance from your support worker? It’s a good idea to do as much for yourself as you can.
YOUR SUPPORT OR CARE PLAN
⇒ Has the agency worked with you to establish a clear support or care plan? This plan gives you and those working with you a common understanding of what’s needed to achieve your goals.
⇒ ! Do you understand and agree with it? You should have input.
⇒ Does this plan make it clear if you need to pay for anything?
⇒ Do you know what will happen if your health needs change?
⇒ ! Do you have information about who to call if you have questions or complaints about the service?
⇒ If you wish to stop the service or change the agency, have you been given details about how to do this?