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Search Results for "healthcare nz"

How the system works
Your rights when receiving a health or disability service.

When receiving a health or disability service you have the right: To be treated with respect. To be treated fairly without pressure or discrimination. To dignity and independence. To receive a quality service and to be treated with care and skill. To be given information that you can understand in...

Hard to talk about?
What can I do to protect myself from being scammed?

Common sense and a healthy dose of scepticism can keep you safe from those who want to rip you off. If an offer seems too good to be true, it probably is. Being fearful of others can lead older people to isolate in their homes. Fear of being scammed can...

Financial & legal issues
Reviewing our financial affairs. A few things to consider.

The financial world is evolving and as we age, we will come across situations we may not be ready for, such as how we access our money, where it’s held and how we can use it such as, the changes to banks and banking processes, cryptocurrency etc.. Some will remain...

Residential care
Can I review my premium accommodation charges.

If you cannot (or no longer wish to) pay the premium accommodation charges, you can review your premium tenancy 18 months after admission and every six months thereafter; the provider then has six months to move you to a standard room, giving three days’ notice, or cease charging premium room...

Home & community
Where can I get some help with maintenance of my property?

Some Age Concerns have lists of trusted local home maintenance and tradespeople, so enquire there. Sometimes a recommendation from a friend is a perfect solution, especially for the smaller, less costly jobs. Websites such as New Zealand based Builderscrack and others that are overseas based, offer a matching service where...

Home & community
How often should I have a health check?

Opinions vary as to how often you should have these but once a year is a common standard for older people. Those who keep well are obviously not going to need to see their health advisor as often as someone who has more complex health needs, so the first step...

Financial & legal issues
Can I get help paying for health costs?

If you are over 65, you may be able to get help with paying health-related costs. Most GPs belong to a Primary Health Organisation (PHO). These are bulk funded to look after the health of the people who are enrolled with their service. Most New Zealanders are enrolled. You generally...

How the system works
How do I make a complaint about a serious incident?

All consumers receiving a health and/or disability service in New Zealand are protected by The Code of Health and Disability Services Consumers’ Rights. You can read a summary of the code here. If you have concerns about how a rest home, hospital or health or disability service is run or...

Home & community
The benefits of using the patient portal

A patient portal allows you to see your own health information. It is accessed via a secure website. While not yet available at all practices you can enquire about it. You can generally join up via your health care providers website or enquire about it when you next visit. It...

How the system works
How to make a complaint about a service you're getting

If you have concerns about how a health or disability service is run or the services you are getting, you can make a complaint. Complaints are an important way for a service to improve and you should never feel bad about making one. Different services have different processes you must...

How the system works
How do I make a complaint about aged residential care?

If you have concerns about how a rest home or other aged residential care facility is run, or are unhappy with the services you are receiving, you have the right to complain. The process to make a complaint is as follows: Discuss your concerns with the manager Talk to the...

Residential care
Can I move to a rest home now?

To move into a rest home or care home in New Zealand you will need to have an assessment, known as interRAI. This determines whether you need this care and whether you meet the eligibility criteria. The criteria are high and include a financial means assessment. You need to have...

Residential care
Where can I find a rest home or care home vacancy list?

Eldernet Residential Care provides daily aged residential care vacancies by level of care in New Zealand. Find vacancies in your region here: www.eldernet.co.nz/vacancies

Residential care
10 steps to finding the best care home for you

1. Get an assessment - know what level of care you need Your assessment will have indicated your eligibility for care. Make sure you know what level of care you need. In New Zealand the interRAI assessment is used to determine your needs. 2. Find out what your options are...

Residential care
Can't find a standard rest home room? The 10km rule helps

If your first choice of care home only has a room available that attracts extra fees (i.e. premium accommodation fees) and if you don’t want to or cannot pay an extra fee, the following 10 kilometre (10km) rule applies: If there is a vacancy for a standard room at another...

Hard to talk about?
Dementia care - what does the carer need to do?

A recent assessment shows that my relative who I care for now needs to go to a dementia care home. What about me? What do I need to do? As you are the carer it is likely you will have been aware of the changes for your relative over time....

Residential care
Financial means assessment - income & asset testing

Income and asset testing refers to a financial assessment undertaken by those who require residential care and who: are unable to afford to pay the required fees and need to apply for a Residential Care Subsidy (RCS), those who are close to this position or, those who require clarification as...

Residential care
I live in a rest home. Is this the end of my sex life?

The quick answer is, not necessarily. The reality is we are all sexual beings, and many people wish to continue an active sex life into their older age. It may be that you currently have a partner, and you are facing separation due to the need for residential care, perhaps...

Financial & legal issues
What is an Advance Care plan and an Advance Directive?

Advance Care Plan An Advance Care Plan, or ACP, spells out to family/whānau, those closest to you, those who hold your Enduring Powers of Attorney and your GP your intentions and wishes with regard to your future healthcare needs. Find a copy of this from the Health Quality and Safety...

Home & community
How can I stay as independent as possible?

While there are many factors that help us stay independent one of the biggest is having meaningful relationships. These relationships include people, pets and places. Meaningful relationships keep us in a good mental space so that we can do all the other things that help us maintain our independence. Since...

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