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Rawhiti Estate

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Rawhiti Estate
Dementia Care (Secure)
14 Rangitoto Avenue
Auckland 1151
Postal Address
PO Box 137103
Auckland 1151
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Helen Martelli
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Visitors with limitations - please call us first
We offer all levels of care in our Care Suites, from rest home to hospital level care, including a safe and secure memory loss unit.

We offer 20 secure memory loss suites in our Ranui neighbourhood. They are designed to promote and maintain independence and to reduce confusion.

If you are considering the move for someone you love, you can be confident our premium care memory loss care facilities enable residents to enjoy life with comfort, security and dignity.

The residents in our memory loss unit have access to an outdoor area that has been landscaped to cater for the unique needs of residents living with dementia or memory loss.

Where appropriate to do so, our residents will be supported to assist with simple food preparation and baking in our neighbourhood kitchen. They also have access to the domestic style laundry within Ranui.

Our Executive Chef ensures residents requiring special diets enjoy restaurant quality cuisine. We use innovative food moulds to present nutritious meals, which look amazing, and taste and smell delicious. The residents also have access to tasty, nutritious snacks at any time.

Our care philosophy is to put all residents first with dedicated caregivers they can get to know. They will provide the essential human connections that occur when people take time to listen and to engage.

Our guiding principles are clear; what we are here to give is time.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies Yes. An ORA (Occupation Right Agreement) means you have to 'pay' a capital amount to live here. It's a retirement village type of purchase.
Updated: 21 Jun 2019
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 20
Vacancy Yes
Open now
Impending vacancy Yes - Open now
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 21 Jan 2022
Type Hours Per Week Status Details
Registered Nurse Yes We have registered nurses on site 24 hours per day, 7 days per week. Our registered nurses will work alongside the care support staff to see that Rawhiti residents receive the very best of support and care.
Healthcare Assistants/Caregivers Yes Our care support staff are well supported to ensure that they will have time to spend with residents and to deliver care and support that exceeds the resident and family expectations.
Physiotherapist Yes We have contracted a physiotherapist to support residents well being and provide individualised exercise and physical therapy programmes.
Occupational Therapist Yes We have access to an occupational therapist. Our occupational therapist will provide expert guidance and offer a range of interventions to assist our residents to develop, recover, or maintain meaningful activities and promote independence.
Diversional Therapist Yes
Activities Co-ordinator Yes We have staff working in each of the four neighbourhoods who will be responsible for supporting and encouraging the residents to be engaged everyday in meaningful activities.
Hairdresser Yes We have a beautifully appointed hair salon, where our hairdresser provides all the hairdressing services you associate with a high-end salon.
Podiatrist Yes We have a contract with a visiting podiatrist who will ensure that our residents feet are well looked after.
Dietitian Yes Our extensive menus have been reviewed by a dietitian who is also available to us for consultation about any residents with special nutritional requirements.
Kaumatua Yes We have access to Kaumatua, who can provide support to our residents and support staff to maintain appropriate culture practices.
Chaplain/Spiritual Advisor Yes We support residents to maintain their unique spiritual connections and will arrange access for them to an appropriate member of their church or spiritual advisor.
Updated: 27 Oct 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Our Registered Nurses are trained and competent in the use and management of oxygen therapy.
Gastronomy/Nasogastric Management No Our Registered Nurses are trained and competent in the care required for residents with a gastronomy tube.
End of Life/Palliative Care Yes Our staff are trained and competent in the provision of compassionate dignified end of life care.
Wound Care Yes Our registered nurses are trained and competent in wound care management.
Diabetic Care Yes Our registered nurses and care staff are trained in the management of residents with diabetes, and how to detect and respond to diabetic emergencies.
Continence Advice Yes Our staff are trained in the principles of supporting residents to remain continent, and our clinical manager will act as a continence advisor.
Stomal Therapy Yes This will be arranged if required.
Stroke Rehabilitation Yes Our multidisciplinary care team will provide an individualised restorative programme of support and care for any resident who is affected by a stroke.
Tracheotomy Care Yes This can be arranged if required.
Spinal Injuries Care Yes This can be arranged if required
Infection Control No All our staff are trained in the principles of infection control. The Clinical Manager has had additional training and provides infection prevention and control advice to all staff.
Clinical Management Yes We have a very experienced full time Clinical Manager.
Updated: 27 Oct 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite No Unfortunately we do not offer respite care or other short stay options.
Updated: 13 Jul 2018
Feature Status Details
May Bring Own Furniture Yes The care suites come with specialist aged care furniture. The General Manager will only be too happy to talk with you about your request to bring in pieces of your own furniture.
Single Rooms Yes All our care suites are for individual resident use. Each care suite has it's own tiled ensuite.
Shared Rooms No We have no shared rooms.
Ensuite Yes All our care suites have their own tiled ensuite which have underfloor heating.
Alcohol Permitted Yes The residents have their own fridge in their care suite and alcohol will be permitted.
Pets In Residence Yes We are currently looking for a suitable village pet.
Negotiate To Bring Own Pet Yes You can talk with the General Manager if you have a pet that you would like to bring in with you.
Phone Access In Own Room Yes Each care suite has a phone access point.
Wifi Yes There is Wifi throughout Rawhitit Estate for the residents use, and guest access is also available
Resident can adjust heating in own room Yes There is reticulated heating throughout the buildings and each care suite has a heating and temperature control unit.
Lounges/seating areas Yes We have a large central atrium, which is the hub of the Village, and each neighbourhood has a lounge area.
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes Our staff will be skilled in the management of end of life care.
Outings Yes We have a site vehicle, that will accommodate wheel chairs and will be used regularly to take residents on outings.
Whanau Room Yes We have many beautiful spaces that family/whanau can use in addition to our dedicated family room.
Maori Kaupapa Yes We have access to Kaumatua, who will guide us in the provision of Tikanga and safe cultural practices.
Newsletter Yes We have a bi monthly village newsletter.
Policy for management of challenging behaviour Yes We have a written policy on the management of behaviour, and all staff are trained in understanding the language of behaviour.
Confused Residents Yes We have a Memory Loss unit which caters for residents with short term memory loss and our staff are trained to support all residents with confusion.
Smokers Room No We are a smoke free facility.
Smoking Permitted No Smoking is not permitted anywhere at Rawhiti Estate.
Semi-Secure Yes
Updated: 14 Jun 2019
Special Features
Special Features
There are a number of unique qualities that showcase our desire to provide a very special place for our residents to call home , which include the following:

Thanks to the Be: Art Trust we have on display brand new artistic works from local New Zealand talents Paul Dibble and Karl Maughan.

This artistic aesthetic flows through to the atrium, which is lined with pillars inspired by New Zealand's iconic Nikau palm trees. Beneath the canopy of the pillars, nestled in the heart of the atrium is a beautiful garden, complete with flowering plants and moss walls that brighten and breathe new life into the vibrant and open space.

Rawhiti Estate is the first retirement village in Auckland to use the Vocera communication system. The hands-free, wearable badge-like device allows our teams to communicate directly with the residents and with one another far more efficiently and sharpen their focus on what matters most, our residents.

Connected to the Vocera badge will be the Care Cohort powered tablet system, which each resident will have within their suites. With this powerful tool at their fingertips, our residents will be capable of communicating in real-time to our staff, allowing them to immediately provide our nursing staff with critical information, contact family and friends, order food from our village chef and so much more.

Our care suites are generous in size, beautifully appointed and "feel just like home". Most of our care suites come with a kitchenette and a fridge. The furniture supplied has been chosen with the older adult in mind and to promote our residents to be independent. The ensuites are all tiled with under floor heating.
Updated: 29 Oct 2018
Interests & Activities
Interests & Activities
Activity programme, Art, BBQ, Board games, Bridge, Cards, Canine friends, Care and Craft, Cooking, Craft, Entertainment, Exercises, Games, Garden, Gardening, Indoor Games, Internet, Jigsaw, Library, Music, Movies, Pool, Reading, Spa, Swimming.
Updated: 27 Oct 2018
Additional Information
Additional Information
Topic Details
Details about meals We have employed an executive chef to ensure that our food service is of the highest quality. Residents will be given the option to order their meals from a pictorial menu and all meals will be prepared from the freshest in season ingredients.
Updated: 27 Oct 2018
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Updated: 26 Jun 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes We can arrange access to the support you need to keep you connected with your religious, cultural and spiritual beliefs.
Updated: 27 Oct 2018
Location Distance Details
Public Transport 0.25 Km Four-minute walk from the closest bus stop. 28-minute (2.3 KM) walk or six-minute drive to the Remuera train station.
Shops 0.75 Km Nine-minute walk to Remuera road and a further nine minutes to the local New World.
Mall 1.10 Km 16 minute walk to the main shopping area of Remuera.
Parks 0.85 Km Little Rangitoto Reserve is an 11 minute walk from the village.
Library 0.95 Km The quiet and peaceful Remuera Library is a 14 minute walk.
Updated: 13 Jul 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 13 Jul 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.