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Pinehaven Cottage

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Pinehaven Cottage
Rest Home Care
660 Hibiscus Coast Highway, Hatfields Beach
Orewa North
Postal Address
P O Box 90 Orewa 0946
(09) 42 666 95
[09] 42 666 99
View Email Address
Visit Website
Rose Shackleton - 09 426 6695 ext 1
Fiona Mann & Rose Shackleton - 09 426 6695
Other services
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Highly recommend- Truly a place with dignity

Pinehaven Cottage is a place where your loved one will truly flourish. All residents are treated with dignity and respect by everyone that works there!
The Manager and Owners are “hands on” which means it’s a genuine establishment of love and total care.
There is always a Registered Nurse on, which shows Pinehaven is a professional environment for your loved one.
Highly recommend as the activities there both inside and outdoor are excellent.

Pinehaven Cottage (previously known as Pinehaven Lodge) is a 32 bed privately owned, elderly care home, situated in an idyllic, sheltered, north facing location 2 minutes north of Orewa. We provide 24 hour long term care, short term support and respite care for individuals of varying ages. We offer both rest home and secure dementia levels of care.

If personalised, attention to detail care is what you are looking for, then you've found it at Pinehaven Cottage Residential Care Home. Caring for the elderly is what we do and WE KNOW WE DO IT WELL !!
Testimonials from our resident's and their families readily available on request.

Our aim is to quickly establish positive trusting relationships with our resident's, guests and their families and our staff. We have created a non-institutional environment that enables residents to lead a fulfilled life and to achieve the highest potential that their condition permits physically, socially, emotionally and spiritually.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 4 Apr 2013
DHB Respite Care Booking Service
DHB Respite Care Booking Service
We provide DHB Respite Care Booking Service.
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 14
Vacancy Soon
If personalized, "attention to detail "care, in a warm homely setting is what you are looking for….then you have found it at PINEHAVEN Cottage resthome and secure Dementia facility. We are Just 2 minutes north of Orewa, set in a beautiful bush setting with lovely bird life and staffed by experienced nurses and caregivers who really do care about the small details. Caring for the elderly is what we do ....and we know we do it well, ...Just ask our residents ! Come in for a cup of tea and a chat anytime ...no obligation, and see for yourself just what makes us special. Testimonials from families proudly presented on request. Feel free to come in and meet Rebecca and the team. We would love you to see just what makes us special. Our very special home will be just what you are looking for
Impending vacancy Yes
Additional Room CostsSome Rooms
Updated: 21 Jun 2018
"Kristine and I wish to convey our utmost appreciation for the excellent care my mother received during her two weeks of respite with you. The level of care and kindness of the staff far exceeded our expectations. This was very reassuring to all involved. Not only was the care exceptional, so were the meals. In that respect, you need to be congratulated. Please convey this sentiment to your cook. I think one would be hard pressed to find another rest home that could provide the quality of "home cooking" that Pinehaven provides. " and "you appear to have set the bar very high"
Mark and Christine Colley December 2013
Updated: 7 Jan 2014
TypeHours Per WeekStatusDetails
Nurse Practitioner Yes Available on referral through Services for the Elderly at Waitemata District Health Board.
Registered Nurse 20+ Yes 1 Registered General Nurse. 18+ Hours dependent on Residents needs. On-call services as required
Enrolled Nurse 32-40 + Yes Our EN is the Nursing and Administration Manager of Pinehaven Lodge.
Healthcare Assistants/Caregivers No We have two night caregivers job sharing over seven days. Two afternoon caregivers covering the week & six caregivers job sharing the day shifts. We are a caring, mature, dedicated team committed to excellent care of the elderly
Physiotherapist Yes On request.
Occupational Therapist Yes two dementia specialist OT's available on an on-call basis
Own Social Worker No Access to Needs Assessor WDHB as required.
Diversional Therapist Yes Daily activity programme organised throughout the week. Planned in advance with resident input.
Activities Co-ordinator Yes Providing a sound interactive programme for residents to enable participation in daily activities eg. music, exercises, crosswords, clubs, concerts and social occasions.
Hairdresser Yes Visits fortnightly
Podiatrist Yes On request 4-6 wkly if required.
Dietitian Yes As required.
Accredited Visitors Yes Independent Advocate for residents' is available on request. Aged Concern for staff training & advocacy, RSA visitors.
Kaumatua Yes Available on request.
Chaplain/Spiritual Advisor Yes Residents are welcome to enjoy the services of their own religious person or to attend the church service of their choice. Monthly church singing group entertain residents.
Other Personnel Yes Visits encouraged from outside agencies, eg. Foundation for Blind, Aged Concern Volunteers, Social Worker for RSA.
Updated: 8 Sep 2014
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes With full suport from community Hospice nurses
Wound Care Yes Full evidence based wound care provided
Diabetic Care Yes Through dietary planning and close monitoring of diabetic state in conjunction with GP.
Continence Advisor Yes Continence Nurse Specialist WDHB available for advise and support.
Infection Control Yes Clear policies and procedures for ensuring high standards of infection control in place
Stomal Therapist Yes On request
Psychiatric Care Yes Mental Health Services for the Elderly WDHB available on referral.
Stroke Rehabilitation Yes This is integrated into a comprehensive package of care based on the individuals needs.
Tracheotomy Care Yes Provided if required.
Dialysis Yes Individuals on peritoneal dialysis will be assisted to perform this procedure.
Gerontological Care Yes We are Certified Providers of Aged Care.
Urology Yes Skilled nursing care is available to individuals following surgery and after discharge.
Community Health Yes Pinehaven Lodge offers day care to support carers in our community. Liaise with Community Health services and Needs Assessors.
Clinical Manager Yes Registered nurse with extensive Aged Care experience.
Other Nursing Specialities Yes Enrolled Nurse with surgical background and quality wound care management.
Anthroposophical Care Yes We respect each individuals unique needs, physically, psychologically, spiritually, socially, culturally and emotionally.
Psychiatrist Yes On referral to WDHB Mental Health Services for the Elderly.
Updated: 28 Jul 2010
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes When a room is available, we can provide short to moderate length care to those needing respite or holiday stay to give your family a break. No long term advance bookings available for this.
Carer Support Yes We happily welcome the use of Ministry of Health subsidized short term care, (carer support) or private arrangement care.
Subsidised Yes
Private Paying Yes
Updated: 8 Sep 2014
Under 65 yrs with Disability Yes We welcome younger residents in our home.
Day Care Yes We actively support those in the local community who require support, friendship, a hot meal and occupation during the day. We can provide transport if required.
Primary Health Funded Short Term Care Yes We supply 3 nourishing meals a day as well as great home baking for morning and afternoon teas
Palliative Care Contract Yes Pinehaven Cottage will provide Palliative Care for our own residents and others referred by Hospice and other agencies where we are able to do so.
Rooms (Single) Yes All are spacious single rooms.
Rooms (Shared) Yes 2 are double size and could accommodate a couple if necessary.
Ensuite Yes A number of ensuite rooms are available.
May Bring Own Furniture Yes You are welcome and indeed encouraged to bring furniture and other personal belongings. We acknowledge that this is a very important aspect for people entering residential care.
Alcohol Permitted Yes This is dependent on the individual resident and their needs.
Pets In Residence Yes One cat and abundant bird life including Quail, Tui, and Wood pigeon. One daily canine visitor (Teddy) who works/ sleeps/entertains usual business hours.
Negotiate To Bring Own Pet Yes Pets welcome where this fits in with pets already in residence.
Phone Access In Own Room Yes A number of residents have their own phone lines / Sky TV / Fridge in their rooms. We would support those who wish to have this service.
Resident can adjust heating in own room Yes Temperatures in the house are adjusted according to the weather and resident needs. Heaters in situ in all rooms. HRV ducting system throughout the home and an enclosed fire box in one of the lounges providing a warm and comfortable environment.
Maori Kaupapa Yes Pinehaven Lodge has a Minor Ethnic Groups/Maori Health policy in place.
Residents Committee Yes We have regular residents meetings.
Newsletter Yes These are put out every three months.
Policy for management of challenging behaviour Yes A clear policy is in place to manage difficult situations. Staff have regular inservice and one to one sessions around managing challenging behaviour.
Confused Residents Yes Every individual is considered for admission following an Pre-assessment Assessment.
Lounges/seating areas Yes Pinehaven has 3 spacious lounge areas, north facing into beautiful trees and garden, with all day sunshine.
Outings Yes Organised and spontaneous outings and drives for shopping, picnics, clubs, concerts etc.
Rural Setting Yes Beautiful quiet, safe and private bush setting just 2 minutes from Orewa
Smokers Room No We have an allocated smoking area outside.
Smoking Permitted Yes In allocated areas.
Semi-Secure No We do not have electronic entry/exit features.
Sprinklers Yes Installed throughout the home.
Audit report available Yes Last audit June 2014. This report is available online and we have much pride in offering it for perusal.
Updated: 18 Dec 2014
Special Features
Special Features
Location and peaceful tranquil environment. Emphasis on high quality individual nursing care.
Updated: 28 Jul 2010
Interests & Activities
Interests & Activities
We aim to keep our residents in touch with the local community by encouraging as many visits as possible from entertainers, church people, friends and relations.

Pinehaven offers a weekly activity programme which incorporates music, crosswords & quiz's, gentle physical exercises & games and outings. We also encourage craft activities as well as gardening for those who are interested. A number of residents attend weekly clubs in Orewa & Whangaparaoa - The hairdresser visits fortnightly.

We have a modern mini bus available for shopping, drives etc, and offer a courtesy coach service for visitors who find it difficult to access us.
Our home is warm and comfortable with large lounge areas, for those wishing to read, chat, or just relax and enjoy the atmopshere. The efficient wood burner fire provides heating
and a welcoming atmosphere during the winter months.

Visitors are welcome any time.

Updated: 18 Dec 2014
Additional Information
Additional Information
Details re Meals Excellent home cooked meals and baking are provided. We take special care to ensure all food is of the highest quality. All made with fresh ingredients on the premises. We regularly undertake food surveys to ensure meal satisfaction.
Staffing Details We pride ourselves in our highly qualified, experienced and professional team, who work closely together to ensure each residents individual needs are met.
Fees Details/Fees Do Not Include This is negotiated on an individual basis. Please discuss further with management. All details are included in our Admission Contract.
Updated: 28 Jul 2010
Languages Spoken
Languages Spoken
Afrikaans Yes
English Yes
Other Information Yes We are more than happy to organise a translator should this be required.
Updated: 28 Apr 2015
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) No We encourage all residents to continue with their religious practices, and will make every attempt to facilitate this participation wherever possible.
Updated: 28 Sep 2006
Public Transport   We take trips most days to Orewa.
Shops 3.00 km 4 mins to shops
Parks   Many beaches close by and the beautiful Wenderholm Reserve.
Library 3.00 km We have our own library with rotated books. Many big print type available. Talking books available on request. DVD's hired weekly for Friday afternoon / evening entertainment. We also have ready access to Orewa library and its services.
Updated: 18 Dec 2014
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
Care Association New Zealand Yes
CareerForce Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes Several of our staff have their National Certificate in Support of the Older Person.
Rest Home MOH Audit Report Available. Yes Recent Ministry of Health full 3 year certification audit completed 5th June 2014. Details available on-line MOH website.
Other details Yes We have an extensive in-house training programme assisted by a Gerontology Nurse Specialist, that all our staff are actively encouraged to engage in, to continually improve their skills and knowledge base.
Care Association New Zealand CareerForce Rest Home MOH Audit Report Available.
Updated: 13 Oct 2014