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Pinehaven Cottage

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Pinehaven Cottage
Rest Home Care
660 Hibiscus Coast Highway, Hatfields Beach
Auckland 0946
Postal Address
PO Box 90
Auckland 0931
(09) 42 666 95
[09] 42 666 99
View Email Address
Visit Website
Fiona Mann - 09 426 6695 ext 1
Fiona Mann & Rose Shackleton - 09 426 6695
Other services
Tap to view all photos 1/3
Highly recommend- Truly a place with dignity

Pinehaven Cottage is a place where your loved one will truly flourish. All residents are treated with dignity and respect by everyone that works there!
The Manager and Owners are “hands on” which means it’s a genuine establishment of love and total care.
There is always a Registered Nurse on, which shows Pinehaven is a professional environment for your loved one.
Highly recommend as the activities there both inside and outdoor are excellent.

Restrictions - critical visitors only
Pinehaven Cottage is a 33 bed privately owned, elderly care home, situated in an idyllic, sheltered, north facing location 3 minutes north of Orewa. We provide 24 hour long term care, short term support and respite care for individuals of varying ages. We offer both rest home and secure dementia levels of care.

If personalised, attention to detail care is what you are looking for, then you've found it at Pinehaven Cottage. Caring for the elderly is what we do and WE KNOW WE DO IT WELL !!
Testimonials from our resident's and their families readily available on request.

Our aim is to establish positive trusting relationships with our resident's, guests and their families and our staff. We have created a non-institutional environment that enables residents to lead a fulfilled life and to achieve the highest potential that their condition permits physically, socially, emotionally and spiritually.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 31 Oct 2018
DHB Respite Care Booking Service
DHB Respite Care Booking Service
We provide DHB Respite Care Booking Service.
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 12
Vacancy No
If personalized, "attention to detail "care, in a warm homely setting is what you are looking for….then you have found it at PINEHAVEN Cottage resthome and secure dementia home. We are Just 4 minutes north of Orewa, set in a beautiful bush setting with lovely bird life and staffed by experienced nurses and caregivers and activities staff who really do care about the small details. Caring for the elderly is what we do ....and we know we do it well, ...Just ask our residents ! Come in for a cup of tea and a chat anytime ...no obligation, and see for yourself just what makes us special. Testimonials from families proudly presented on request. Feel free to come in and meet Rose and Fiona and the team. Our home may be just what you are looking for
Impending vacancy No
Premium Room Charges Some Rooms as at 31 Aug 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 18 Sep 2020
"To all the staff at Pinehaven Cottage over the last 7 3/4 years, thank you for your care and attention and love for me during my residency at Pinehaven". Doris, Sept 2018

"A very heart felt thank you to all the wonderful people who work at Pinehaven Cottage for being so kind and caring to Patsy over the time she was there. You people do such a wonderful thing and may long it continue". Brian, Aug 2017

"Kristine and I wish to convey our utmost appreciation for the excellent care my mother received during her two weeks of respite with you. The level of care and kindness of the staff far exceeded our expectations. This was very reassuring to all involved. Not only was the care exceptional, so were the meals. In that respect, you need to be congratulated. Please convey this sentiment to your cook. I think one would be hard pressed to find another rest home that could provide the quality of "home cooking" that Pinehaven provides. " and "you appear to have set the bar very high"
Mark and Christine Colley December 2013
Updated: 31 Oct 2018
TypeHours Per WeekStatusDetails
Registered Nurse 32+ Yes 1 Registered General Nurse. 32+ Hours dependent on residents needs. On-call services as required when off site.
Nurse Practitioner Yes Available on referral through Services for the Elderly at Waitemata District Health Board.
Enrolled Nurse 32 + Yes Our EN works in collaboration with our RN and is on-call as required when off-site.
Healthcare Assistants/Caregivers Yes We are fully staffed 24/7 with a caring, mature, fun and dedicated team committed to excellent care of the elderly.
Physiotherapist Yes On request.
Occupational Therapist Yes The 2 owners and active directors of Pinehaven Cottage are NZ trained and qualified occupational therapists who specialise in older adult mental health.
Social Worker (on site) Negotiable Access to Needs Assessor WDHB as required.
Activities Co-ordinator Yes Providing a sound interactive and individually tailored programme for residents to enable participation in their chosen daily activities.
Hairdresser Yes Visits fortnightly
Podiatrist Yes On request 4-6 wkly if required.
Dietitian Yes Two yearly review of the seasonal monthly rotating menu. Special request available if needs change as per each resident.
Accredited Visitors Yes Independent Advocate for residents' is available on request. Aged Concern for staff training & advocacy, RSA visitors.
Kaumatua Yes Available on request.
Chaplain/Spiritual Advisor Yes Residents are welcome to enjoy the services of their own religious person or to attend the church service of their choice. Monthly church singing group entertain residents.
Other Personnel Yes Visits encouraged from outside agencies, eg. Foundation for Blind, Aged Concern Volunteers, Social Worker for RSA.
Updated: 31 Oct 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care (Contracted) Yes The WDHB palliative team are available as required.
End of Life/Palliative Care Yes With full suport from community Hospice nurses
Dialysis Yes Individuals on peritoneal dialysis will be assisted to perform this procedure.
Wound Care Yes Full evidence based wound care provided
Diabetic Care Yes Through dietary planning and close monitoring of diabetic state in conjunction with GP.
Continence Advice Yes Continence Nurse Specialist WDHB available for advise and support.
Stomal Therapy Yes On request
Stroke Rehabilitation Yes This is integrated into a comprehensive package of care based on the individuals needs.
Tracheotomy Care Yes Provided if required.
Infection Control Yes Clear policies and procedures for ensuring high standards of infection control in place
Psychiatric Care Yes Mental Health Services for the Elderly WDHB available on referral.
Community Health Yes Pinehaven Cottage offers day care to support carers in our community. Liaise with Community Health services and Needs Assessors.
Clinical Management Yes Registered nurse and Enrolled nurse with extensive Aged Care experience.
Other Specialties Yes Occupational therapy specialising in older adult mental health.
Updated: 31 Oct 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes When a room is available, we can provide short to moderate length care to those needing respite or holiday stay to give your family a break. No long term advance bookings available for this.
Carer Support Yes We happily welcome the use of Ministry of Health subsidized short term care, (carer support) or private arrangement care.
Other Short Stay Programme Yes We also provide support for community dwellers who can come and stay for the day. Hours generally between 9am-4pm. All liquids and meals provided. Just bring your labelled medications (if you have any!).
Subsidised Yes
Private Paying Yes
Updated: 31 Oct 2018
May Bring Own Furniture Yes You are welcome to bring some furniture and other personal belongings. We acknowledge that this is a very important aspect for people entering residential care.
Single Rooms Yes All are spacious single rooms.
Ensuite Yes A number of en suite rooms are available. Not all rooms have an en suite.
Alcohol Permitted Yes This is dependent on the individual resident and their needs.
Pets In Residence Yes One dog and abundant bird life including quail, tui, and wood pigeon, king fisher.
Negotiate To Bring Own Pet Yes Pets welcome but is the residents responsibility, extra costs are incured.
Phone Access In Own Room Yes Some rooms have their own phone jacks.
Wifi Yes As we are rural there is limited broadband available.
Resident can adjust heating in own room Yes Temperatures in the house are adjusted according to the weather and resident needs. Heaters in situ in all rooms. HRV ducting system throughout the home and an enclosed fire box in one of the lounges providing a warm and comfortable environment.
Cater for under 65 yrs with Disability Yes We welcome younger residents in our home.
Lounges/seating areas Yes Pinehaven has 3 spacious lounge areas, north facing into beautiful trees and garden, and court yard with all day sunshine.
Gay / LGBT IQ Friendly Yes Every person is welcome here at Pinehaven Cottage.
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes We have electronic hospital beds and pressure relieving mattresses available for those requiring end of life care. This is comfort for both the resident and our staff.
Palliative Care Contract Yes Pinehaven Cottage will provide Palliative Care for our own residents and others referred by Hospice and other agencies where we are able to do so.
Day Programme for day stay clients Yes We actively support those in the local community who require support, friendship, a hot meal and occupation during the day.
Outings Yes Organised and spontaneous outings and drives for shopping, picnics, clubs, concerts etc.
Whanau Room Yes
Maori Kaupapa Yes Pinehaven Cottage has a Minor Ethnic Groups/Maori Health policy in place.
Residents Committee Yes We have regular residents meetings.
Newsletter Yes These are put out every three months.
Policy for management of challenging behaviour Yes A clear policy is in place to manage difficult situations. Staff have regular inservice and one to one sessions around managing challenging behaviour.
Confused Residents Yes Every individual is considered for admission following an Pre-assessment Assessment.
Rural Setting Yes Beautiful quiet, safe and private bush setting just 4 minutes from Orewa
Smoking Permitted Yes In allocated areas.
Semi-Secure No We do not have electronic entry/exit features.
Updated: 31 Oct 2018
Special Features
Special Features
Location and peaceful tranquil environment. Emphasis on high quality individual nursing care.
Updated: 28 Jul 2010
Interests & Activities
Interests & Activities
We aim to keep our residents in touch with the local community by encouraging as many visits as possible from entertainers, church people, friends and relations.

Pinehaven offers a weekly activity programme which incorporates music, crosswords & quiz's, gentle physical exercises & games and outings. We also encourage craft activities as well as gardening for those who are interested. A number of residents attend weekly clubs in Orewa & Whangaparaoa - The hairdresser visits fortnightly.

We have a modern mini bus available for shopping, drives etc.
Our home is warm and comfortable with large lounge areas, for those wishing to read, chat, or just relax and enjoy the atmopshere. The efficient wood burner fire provides heating
and a welcoming atmosphere during the winter months.

Visitors are welcome between 9am and 8pm.

Updated: 31 Oct 2018
Additional Information
Additional Information
Details about Meals All foods are audited and reviewed by a credited dietican. Excellent home cooked meals and baking are provided. We take special care to ensure all food is of the highest quality. All made with fresh ingredients on the premises. We regularly undertake food surveys to ensure meal satisfaction.
Staffing Qualifications and Details We pride ourselves in our highly qualified, experienced and professional team, who work closely together to ensure each residents individual needs are met.
What's included in your fees and what's not This is negotiated on an individual basis. Please discuss further with management. All details are included in our Admission Contract.
Updated: 31 Oct 2018
Languages Spoken
Languages Spoken
Afrikaans Yes
English Yes
Fijian Yes
French Yes
Spanish Yes
Other Information Yes We are more than happy to organise a translator should this be required.
Updated: 31 Oct 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) No We encourage all residents to continue with their religious practices, and will make every attempt to facilitate this participation wherever possible.
Updated: 28 Sep 2006
Public Transport 2.00 km We take trips most days to other local shops.
Shops 3.00 km 4 mins drive to shops
Parks   Many beaches close by and the beautiful Wenderholm Reserve.
Library 3.00 km We have our own library with rotated books. Many big print type available. We also have ready access to Orewa library and its services.
Updated: 31 Oct 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Approved provider of Professional Development and Recognition Programme Yes
CareerForce Yes Our director, Rose, is an approved Career Force Assessor
National Certificate in Support of the Older Person (not available after Dec 2010) Yes Several of our staff have their National Certificate in Support of the Older Person.
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes Recent Ministry of Health full 3 year certification audit completed June 2018. Details available on-line MOH website.
Other details Yes We have an extensive in-house training programme assisted by a Gerontology Nurse Specialist, that all our staff are actively encouraged to engage in, to continually improve their skills and knowledge base.
Approved provider of Professional Development and Recognition Programme CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 31 Oct 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.