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Crossley Court

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At a glance
Vacancy
Yes
Name
Crossley Court
Category
Rest Home Care
Address
398 Hibiscus Coast Highway
Orewa
DHB
Waitemata
Phone
(09) 426 7337
Fax
(09) 426 4117
Mobile
0210710531
Email
View Email Address
Web
Visit Website
Personnel
Manager
Elaine Redulla - (09) 426 7337
Owner
The Crossley family
Other services
Photos
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Description
"Retirement Living by the Beach"

Nestled amid lush gardens, literally a stone's throw from the beach and Orewa town centre.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsSome Rooms
Updated: 26 Sep 2017
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care17
Long term vacancyYes
Short term vacancyNo
Impending vacancyYes
Updated: 17 Oct 2017
Testimonials
Testimonials
"It is always great to get up in the morning and admire the beautiful gardens from my own personal deck. This is such a warm, friendly environment and I cannot fault the Management and staff for all the aspects of our care." Patricia Reid

"I love being at Crossley Court. It has a pleasant environment and I have great company too. The Management and Staff are always willing to help and support me at all times.The gardens are well maintained and what I love most is my deck where I keep and water my own plants." Grace Watkins

"Early in May of this year, my Mum went to live at Crossley Court. At 91, it was a big adjustment for her as she was very independent and loved living alone in her own home. For health reasons, it was no longer safe for her to live alone. Elaine and her wonderful staff made Mum feel very welcome and I am grateful for the loving care they give her. She settled in well and does enjoy the outings with Wendy. I sleep better knowing that she isn't alone and that if she falls again, she won't spend hours on the floor hurt as she has in the past.(Even with a home alarm.)" Shelley Good

"It is a great place if you are mentally prepared to settle in. I have a lovely room. I think of this as my own home now and I am not going anywhere else. It is close to township and just across the sea. It has got a lot going!"
Rosaleen Carryer

"I am so glad I chose Crossley Court Rest Home as my retirement home. Here I feel safe,comfortable and happy. Three meals per day plus cuppas in between times are provided. Staff give all the assistance required and treat us patiently and with good humour. A number of residents and Staff members have become good friends to me and I now think of them as my second family" Phyliss Ferguson

"When we found that Crossley Court in Orewa could take Dad in April 2016 he was in very poor health and was losing weight at an alarming rate.The Manager was fantastic and she had instant regular tests, good nutrition and he was placed in a room that suited his personality. Our family doubted we would see Dad this Christmas. Instead we have a much happier and healthier Dad who has gained weight and can enjoy life again. Crossley Court has lovely caring nurses and Staff and have a very professional approach to all Dads health needs. The proximity of the home to Orewa town means Dad can walk with us to the beach or cafe which is great too." Robyn Bolton December 2016
Updated: 26 Sep 2017
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes 2 full time RNs work alongside the Manager who is a Registered Nurse as well.
Healthcare Assistants/Caregivers Yes All Senior caregivers upskilled yearly ensuring competency specific procedures. Bi-monthly education sessions for all Caregivers/ non- Care Staff.
Physiotherapist Yes Physiotherapist comes weekly on a Thursday/Friday afternoon. We have a Physiotherapy Room and exercises occur everyday. Our Physiotherapist/ Activities Staff conduct the Otago exercises daily.
Occupational Therapist Yes Available should they be required.
Diversional Therapist Yes
Activities Co-ordinator Yes Our dedicated, passionate and well trained Activities Coordinator liaises and manages our visiting Singers, Pianist and other Entertainment. She also has plenty of other ideas to keep our Residents alert and happy. Three outings per week & 1 shopping day.
Hairdresser Yes Our Hairdresser comes weekly and only charges $15 for a set/ a cut.We also take residents out to a Salon that they would prefer for hair cuts.
Podiatrist Yes Podiatrist visits every eight weeks or more often for some if requested.
Dietitian Yes Liased with Consulting Dieticians in updating Menu. Menu just updated in June 2017.
Kaumatua Negotiable
Chaplain/Spiritual Advisor Negotiable
Other Personnel Yes Resident Doctors - visit one to three monthly as resident requires. Residents can retain their own GP if prefered provided that they can visit the facility.
Updated: 26 Sep 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes Liaises with hospice
Gastronomy/Nasogastric Management Yes
IV Antibiotic Capability Yes
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Stomal Therapist Yes Has access to Stoma Nurse
Tracheotomy Care Yes
Gerontological Care Yes
Clinical Manager Yes
Other Post Graduate Specialities Yes Manager has a Masters degree in Nursing Major in Medical Surgical Nursing . Another full time RN has MA units credited to obtain Masters in Health Management.
Updated: 26 Sep 2017
Features
Features
FeatureStatusDetails
Palliative Care Contract Yes We do provide palliative care following liaison with Hospice.
Whanau Room Yes We can make a private room available for this purpose if necessary. Please ask us about this.
Rooms (Single) Yes Your room space extends to your own deck/ outdoor living space.
Ensuite Yes All rooms are fully ensuited.
May Bring Own Furniture Yes Or use ours.
Alcohol Permitted Yes Come and enjoy Happy Hour with us. Residents can have a glass of wine before dinner as per own provision. A small social group has been formed recently by a bunch of fun-filled and chatty women.I call their group, "The 4 o'clockers."Further extended to 7.
Pets In Residence Yes Friends and family are encouraged to bring animals to visit.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes
Residents Committee Yes Chaired by Facility Manager. A monthly meeting is held separately at both homes.
Family Committee No Manager maintains a bi-annual Family meeting to update families of what is new, what the Rest Home and residents have been up to and what are our future plans.
Newsletter Yes Crossley Court News in Brief was first published in September 2011. This is a Quarterly News Letter.
Policy for management of challenging behaviour Yes We have strict procedures in place to monitor any challenging behaviour.
Confused Residents Yes
Lounges/seating areas Yes Daily activities are provided in the lounges and in the Library at Orewa Beach - our sister home, next door. The library is our place to enjoy quiet activities like puzzles, reading, and contemplating life.Daily exercises can be observed at each lounge.
Outings Yes Regular outings are included in your fees.
Smoking Permitted No As the Smoke free campaign has extended to residential Care facilities and will commence in July 2014, smoking has not been encouraged. All residents and Staff at the Rest Home donot smoke.
Sprinklers Yes
Audit report available Yes Spot check /Surveillance audit was done by the MOH on 14th of June 2017. All Standards were fully complied.Results are available for public viewing through MOH website.
Updated: 26 Sep 2017
Special Features
Special Features
For a positive, fun and interactive (by choice) Retirement of your life at our Boutique, homely and personal Resthome.

We pride ourselves in providing a professional, understanding and listening approach to assisting our Residents with living their Silver years. These years should be positive, joyous and memorable for our Residents and their families. At Crossley Court and Orewa Beach Homes, we make it our business to make sure our staff are also appreciated and respected .

Please take time to visit us or call Elaine Redulla, Nurse/Manager.
Updated: 26 Sep 2017
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, Art, BBQ, Big print books, Bingo, Blind Foundation, Board games, Bowls, Breakfast in bed, Bridge, Canine friends, Cards, Care and Craft, Classical Music, CMA, Concerts, Cooking, Children (children visit eg Guides come and do baking with us, we take an active interest in fundraising events, Entertainers, Entertainment, Exercises, Fax, Flower arranging, Games, Gardening, Happy Hour, Indoor Games, Jigsaw, Library, Minibus, Newspaper reading, Outings/ Ticky tours to interesting places, Park, Parties, Pianist, Quizzes, Reading, Shopping, Sing-a-longs, Singing, Videos, Womens Institute (Friendly Club),Movies.
Updated: 26 Sep 2017
Additional Information
Additional Information
TopicDetails
Details re Meals Home cooked meals. Following a new Menu since June 2017 that has been approved by a Registered Dietician.Menu has recently been reviewed by Head chef of a popular food chain franchise who happens to be a resident's son has helped us with improving Menu. Menu is very much resident-driven.
Staffing Details We have a full time and a part time cook who both hold a current Food Hygiene certificate and are both undergoing Level 4 Catering Certificate under Service IQ.
Associated Complexes Orewa Beach Rest Home
Fees Details/Fees Do Not Include Please see the Manager for full details.
Updated: 26 Sep 2017
Languages Spoken
Languages Spoken
LanguageStatusDetails
Croatian Yes
English Yes
Filipino Yes
Interpreter Yes Can be accessed if needed.
Macedonian Yes
Polish Yes
Serbian Yes
Sri Lankan Yes
Tagalog Yes
Updated: 26 Sep 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Combined services
Baptist Yes Combined services
Methodist Yes Combined services
Presbyterian Yes Combined services
Roman Catholic Yes The Priest/Lay clergy come in each week to give communion.
(Other comments) Yes Manager liaises with Respective church for any other requests from residents/families.
Updated: 26 Sep 2017
Distances
Distances
LocationDistanceDetails
Public Transport 0.01 km Bus stop at the gate.
Shops 0.50 km Dairy, Coffee Club and McDonald's (even closer)
Mall 0.50 km Orewa Shopping Centre where there is a full range of shops including a supermarket, doctors, clothing stores, cafes etc.
Parks 0.10 km We are directly across the road from Orewa Beach. It is a short walk through the memorial park to the beach. This is a real family beach that everyone can enjoy. Eves Park where families can take residents for a walk is just two blocks away.
Library 0.50 km The public library can be can be accessed easily. We also have an in-house library.Representative from the library comes ones a month to help residents source books of their interest. Display of a range of books also taken for residents to choose from.
Updated: 26 Sep 2017
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
Care Association New Zealand Yes Provides regular workshop to members/non-members of the association and updates policies and procedures.
CareerForce Yes All of our Care Staff has been enrolled in the Dementia Cluster Course Unit standards under Career force. 15 Staff have completed and 2 New Staff have been enrolled . Both Facility Manager and one RN are approved Assessors.
Rest Home MOH Audit Report Available. Yes Spot check from MOH on 14th of June 2017. All Standards fully attained.
Care Association New Zealand CareerForce Rest Home MOH Audit Report Available.
Updated: 26 Sep 2017
What's New
What's New

We have upgraded quite a few of the bedrooms and will continue to do so. We have also improved the Out door areas where residents can enjoy and appreciate the Colourful Gardens. The Rest Home has employed a Physiotherapist in May 2011. This has contributed to  a major improvement in the residents Physical well being.

We have further improved our services by employing another new Full time RN so medical and Nursing needs are assessed, problems are detected promptly and interventions provided are comprehensive. We now have three RNs looking after a 44 Bed Rest Home facility.

We are currently participating in a project with WDHB that enables all of us RNs better our assessment and management of elderly residents.

Room refurbishments and recent success in implementing changes to Summer Menu as recommended by residents. Residents all looking forward to the Winter menu.

Gardens are being upgraded by Landscape designer and will be completed in a week's time.

New Activities Staff has been employed where she has introduced more variety of activities from Sensory Stimulation, Blast from the past and a number of new destinations for outings that residents are looking forward to.

Second Stage of garden upgrade to be completed on 3rd week of October 2017.


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