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Bupa Telford Care Home - Our new wing is the Woodward Wing

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Bupa Telford Care Home
Rest Home Care
15 Telford Street
New Plymouth
(06) 757 8554
(06) 769 9627
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Barbara Smith - (06) 757 8554
Bupa Care Services - 0800 60 80 99
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Telford Rest Home and Hospital Brochure Telford Rest Home and Hospital Brochure Telford Rest Home and Hospital Brochure

You are welcome to view our brochure

Rest Home • Hospital • Respite care

At Telford Care Home we will do our very best to make you feel at home, through friendship, music, laughter, harmony and understanding. Our wonderful, kind staff will focus on your loved once as an individual - bringing together high quality nursing and genuine care.

Focusing on making each day the best it can be for your loved one is what’s most important to us. We want everyone to feel that Telford is their home. Friends and relatives can come and go whenever they like, and are welcome to share meals (for a small charge).

We’ll make sure your loved one chooses how they want to fill their days, and we’ll take the time to get to know them, so that everything we do considers their special likes and dislikes.

You can find us in the heart of Merrilands, close to all amenities, in a tranquil bush valley with lovely gardens, sunny courtyards and a large conservatory.

We also have a retirement village on the same site, which can make visiting a spouse easier.

We would be delighted to have the opportunity to talk with you about our care. Please phone Megan McHugh, our Care Home Manager, or feel free to drop in at any time.
Service/Facility Details
Contract with DHBYes
Additional Room CostsUnknown
Updated: 17 Mar 2014
Bed and Vacancy Details
Approximate number of beds at this level of care32
Long term vacancyYes
Short term vacancyYes
If a vacancy is not currently available, we are happy to discuss options for you or your relatives care. We also offer Respite and Care Relief. Please feel free to contact us on 06 7578554 for further information on this and to view our home.
Impending vacancyNo
Updated: 26 May 2017
"The staff at Telford are awesome. They are wonderful and they gave my Dad such good care, right up until he passed away last night. They have treated us all like their own family. I couldn’t have wished for a better home for him. Thank you all so much, from the bottom of my heart"

"Very caring and friendly staff"

"Friendly, eager to help"

"Food, cheerful staff and willingness to help for outings and understanding"

"Nice, warm and clean. The girls are good to me. Good meals"

"My family shopped around and liked this one best. It had a nice homely feel."

"My daughter chose this home because it wasn't too big and had a nice atmosphere"
Updated: 23 Oct 2014
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes A local physiotherapist calls in on a regular basis.
Occupational Therapist Yes As required.
Own Social Worker Yes As required.
Diversional Therapist Yes As required.
Activities Co-ordinator Yes Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits every week, providing a great service at a reasonable price.
Podiatrist Yes Our Podiatrist visits regularly.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Chaplains will visit on request.
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on-call.
Updated: 15 Oct 2014
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advisor Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control standards.
Stomal Therapist Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Gerontological Care Yes Bupa prides itself on providing person-centred care. Your day is planned the way you want it.
Urology Yes We are able to manage all continence needs.
Community Health Yes We link with community health professionals as required.
Clinical Manager Yes Our manager is a registered nurse.
Other Nursing Specialities Yes Available as required.
Anthroposophical Care Yes We have a strong focus on person-centred care.
Psychologist Yes We make referrals for visits by community specialists as required.
Psychiatrist Yes We make referrals for visits by community specialists as required.
Other Post Graduate Specialities Yes We make referrals for visits as required.
Updated: 16 Jul 2014
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 16 Jul 2014
Under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Day Care Yes It is possible for people to join us during the day and return home at night.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Rooms (Single) Yes
Ensuite Yes Some rooms have toilet ensuites which may be shared or for their own personal use. Please discuss these options with the Facility Manager.
May Bring Own Furniture Yes
Alcohol Permitted Yes
Pets In Residence Yes Cat, budgies and goldfish.
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room No We have under-floor heating that is adjusted in each section of the building.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Lounges/seating areas Yes
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Rural Setting Yes
Smokers Room Yes Outside gazebo for smoking.
Smoking Permitted Yes We have a designated smoking area.
Sprinklers Yes Telford Care Home meets all NZ Fire Service regulations.
Audit report available Yes Audit report for Health & Disability Standards is available on our website. Telford is proud to achieve 3 year certification.
Updated: 10 Oct 2014
Special Features
Our rooms are spacious and each has a lovely outlook as our home is set within 5 acres of grounds. Recently refurbished, our home provides a lovely homely feel and is a popular choice which has held a great reputation in the New Plymouth community for the last 15 years.

We have lots of nice lounges around our home, and an outside path and garden provides a walking area and showcases our Rose garden. Our residents are also able to enjoy their own vegetable and flower garden.

Bupa Care Services is one of New Zealand's leading aged care providers. We offer a continuum of care, with personal medical alarms, retirement villages, rest homes, hospitals and dementia care. Care of people with dementia is our speciality. We take pride in adopting the best international approaches, and adapting them to our New Zealand ways.

We are also able to offer respite and carer relief for older people.

Bupa has no shareholders so all surpluses are reinvested into our care homes.
Updated: 10 Oct 2014
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.

Updated: 16 Jul 2014
Additional Information
Details re Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Details Kauri Coast meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Fees Details/Fees Do Not Include A government subsidy may be available for part or all of your care.
Updated: 16 Jul 2014
Languages Spoken
English Yes
Fijian Indian Yes
Maori - Te Reo Yes
Other Information Yes Translators can be obtained as required.
Updated: 17 Mar 2014
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Brethren Yes
Christian Yes
Inter denominational Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes Onsite services are offered for the following: St Mary's Anglican Church, Catholic Communion, Knox Presbyterian. We are happy to discuss your particular requirements.
Updated: 17 Mar 2014
Public Transport 0.20 km Bus
Shops 0.50 km Merrilands Shopping Centre is a 2 minute drive away. CBD is a 5 to 10 minute drive away depending on traffic
Mall 5.00 km Downtown - centre city.
Parks 3.00 km Merriland Domain - Pukekura Park
Library   Library Bus calls weekly.
Updated: 17 Mar 2014
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes The audit is available on the Bupa website www.bupa.co.nz
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
CareerForce Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 15 Oct 2014