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Telford Lifecare & Village

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Information Pack
At a glance
Vacancy
Yes
Name
Telford Lifecare & Village
Category
Rest Home
Address
15 Telford Street
Merrilands
New Plymouth 4312
Postal Address
Same as above
Region
Taranaki
Phone
View Phone Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Kyla Bhatnagar
Owner
Heritage Lifecare
Other services
Photos
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Telford Rest Home and Hospital Brochure Telford Rest Home and Hospital Brochure Telford Rest Home and Hospital Brochure

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At Telford Lifecare & Village, you are at home with us.

We are a friendly, caring community. Become part of our Telford family and be cared for by our wonderful staff, whilst making new friends and learning new activities.

We have a range of levels of care, so if your health needs change, we can care for you now and into the future.

Light, bright and welcoming, Telford is set amongst beautifully landscaped gardens and close to the Merrilands shopping centre.

At Heritage Lifecare, our homes reflect the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. Contact us today to talk through your needs.

Photos are representative of Heritage Lifecare.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with Te Whatu OraYes
CertificationYes
ORA Applies No
Updated: 16 Jan 2024
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 30
Vacancy Yes
We welcome Respite & Short-Term care.
Impending vacancy Yes
Short stay considered Yes
Premium Accommodation Charges Yes from $10.00/day up to $35.00/day as at 26 Feb 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 26 Feb 2024
Testimonials
Testimonials
"The staff at Telford are awesome. They are wonderful and they gave my Dad such good care, right up until he passed away last night. They have treated us all like their own family. I couldn’t have wished for a better home for him. Thank you all so much, from the bottom of my heart"

"Very caring and friendly staff"

"Friendly, eager to help"

"Food, cheerful staff and willingness to help for outings and understanding"

"Nice, warm and clean. The girls are good to me. Good meals"

"My family shopped around and liked this one best. It had a nice homely feel."

"My daughter chose this home because it wasn't too big and had a nice atmosphere"
Updated: 16 Jan 2024
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes Available by referral.
Occupational Therapist Yes Available by referral.
Social Worker (on site) Yes Available by referral.
Diversional Therapist Yes
Activities Co-ordinator Yes
Hairdresser Yes Our hairdresser visits every week, providing a great service at a reasonable price.
Podiatrist Yes A podiatrist visits regularly.
Dietitian Yes Our menus are approved by Dieticians.
Accredited Visitors Yes
Kaumatua Yes We can arrange visits from local Kaumatua.
Chaplain/Spiritual Advisor Yes We can arrange visits from local religious groups.
Other Personnel Yes We have a wide range of personnel. Should you require services outside our home, we can assist.
Updated: 16 Jan 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission
Infection Control Yes We meet all infection control standards.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Community Health Yes We link with community health professionals as required.
Clinical Management Yes Our Clinical Services Manager provides clinical oversight.
Other Specialties Yes Available as required.
Updated: 16 Jan 2024
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We offer respite care to give carers a much-needed break, while at the same time providing residents with care and companionship.
Carer Support Yes Our short stay programmes provide careers with a much-needed break, and support.
Other Short Stay Programme Yes Our Day Programme is available. Please call to discuss your requirements.
Subsidised Yes Talk to us to find out if you are eligible for a subsidy.
Private Paying Yes
Booking can be made in advance Yes
Updated: 16 Jan 2024
Features
Features
Feature Status Details
May Bring Own Furniture Yes We encourage you to bring your furniture, to personalise your new home.
Single Rooms Yes
Ensuite Yes
Alcohol Permitted Yes
Phone Access In Own Room Yes Talk to us about options.
Wifi Yes
Resident can adjust heating in own room No We have under-floor heating that is adjusted in each section of the building.
Cater for under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Lounges/seating areas Yes
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes Talk to us or your GP about options.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night. We encourage families to help us care for their family member.
Outings Yes
Whānau Room Yes
Māori Kaupapa Yes
Residents Committee Yes
Family Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting Yes
Updated: 16 Jan 2024
Special Features
Special Features
At Telford, our home reflects the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us.

We have lots of nice lounges around our home, and an outside path and garden provide a walking area and showcases the Rose garden. Our residents are also able to enjoy their own vegetable and flower garden.
Updated: 16 Jan 2024
Interests & Activities
Interests & Activities
We are committed to providing a meaningful and flexible range of activities and events to meet the abilities and interests of our residents, considering their individual needs and cultural beliefs.

When you make Telford your home, we conduct an assessment with you and your whanau to identify your individual interests and their physical, cultural, creative, intellectual and social needs. We then develop an individualised activities plan to meet your needs.
Updated: 16 Jan 2024
Additional Information
Additional Information
Topic Details
Details about meals Our menus are all approved by a Dietician.
Visitor information We welcome visitors into our home
Internet access Free WiFi for residents and guests is available in the home.
Associated Complexes Telford is part of the Heritage Lifecare group of care homes and villages across the country, from Invercargill to Whangarei. We have over 2,500 beds national wide and 500 independent living units.
Updated: 16 Jan 2024
Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
English Yes
Hindi Yes
Malayalam Yes
Māori - Te Reo Yes
Other Information Yes We welcome all cultures and have a wide range of different languages spoken. We are also able to assist with translation services. Talk to us about your language needs.
Updated: 16 Jan 2024
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes We welcome all religions and have access to local religious groups and services. Talk to us about your needs.
Updated: 16 Jan 2024
Ethnic Diets
Ethnic Diets
Ethnic Diet Status Details
Other Yes We welcome all cultures and have Dieticians who develop our menus. Talk to us about your needs.
Updated: 16 Jan 2024
Distances
Distances
Location Distance Details
Public Transport 0.20 Km Bus
Shops 0.50 Km Merrilands Shopping Centre is a 2 minute drive away. CBD is a 5 to 10 minute drive away depending on traffic
Mall 5.00 Km Downtown - centre city.
Parks 3.00 Km Merriland Domain - Pukekura Park
Library Library Bus calls weekly.
Updated: 16 Jan 2024
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Aged Care Association New Zealand (ACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 16 Jan 2024

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.