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Pinehaven Cottage

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At a glance
Pinehaven Cottage
Rest Home
660 Hibiscus Coast Highway, Hatfields Beach
Auckland 0946
Postal Address
Pinehaven Cottage
PO Box 90
Auckland 0931
View Phone Number
View Fax Number
View Email Address
Jay Banks - 09 426 6695 ext 1
Rose and Carl Cooper - 09 426 6695
Other services
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Pinehaven Cottage is a 10 bed privately owned, elderly care home, situated in an idyllic, sheltered, north facing location 3 minutes north of Orewa. We provide 24-hour long-term care, short term support and respite care for individuals of varying ages. We offer both rest home and secure dementia levels of care.

If personalised, attention to detail care is what you are looking for, then you've found it at Pinehaven Cottage. Caring for the elderly is what we do, and WE KNOW WE DO IT WELL!!
Testimonials from our resident's and their families readily available on request.

Our aim is to establish positive trusting relationships with our resident's, guests and their families and our staff. We have created a non-institutional environment that enables residents to lead a fulfilled life and to achieve the highest potential that their condition permits physically, socially, emotionally and spiritually.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 23 Nov 2022
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 10
Vacancy No
If personalized, "attention to detail "care, in a warm homely setting is what you are looking for….then you have found it at PINEHAVEN Cottage resthome and secure dementia home. We are Just 4 minutes north of Orewa, set in a beautiful bush setting with lovely bird life and staffed by experienced nurses and caregivers and activities staff who really do care about the small details. Caring for the elderly is what we do ....and we know we do it well, ...Just ask our residents ! Come in for a cup of tea and a chat anytime ...no obligation, and see for yourself just what makes us special. Testimonials from families proudly presented on request. Feel free to come in and meet Jay and the team. Our home may be just what you are looking for
Impending vacancy No
Short stay considered Yes
Premium Accommodation Charges Some Rooms from $15.00/day as at 19 Mar 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 18 Apr 2024
"Kristine and I wish to convey our utmost appreciation for the excellent care my mother received during her two weeks of respite with you. The level of care and kindness of the staff far exceeded our expectations. This was very reassuring to all involved. Not only was the care exceptional, so were the meals. In that respect, you need to be congratulated. Please convey this sentiment to your cook. I think one would be hard pressed to find another rest home that could provide the quality of "home cooking" that Pinehaven provides. " and "you appear to have set the bar very high" Mark and Christine Colley December 2013

"A very heart felt thank you to all the wonderful people who work at Pinehaven Cottage for being so kind and caring to Patsy over the time she was there. You people do such a wonderful thing and may long it continue". Brian, Aug 2017

"To all the staff at Pinehaven Cottage over the last 7 3/4 years, thank you for your care and attention and love for me during my residency at Pinehaven". Doris, Sept 2018

"You and the team there are incredible. The atmosphere is amazing and seeing the smiles and vitality in all the folks there is to be commended.
You need to be very proud of the culture, attitude and delivery from all involved, really appreciate and respect the aroha and support". Matt & Sophia, July 2021

"Thank you all for the special care you gave mum over the 14 years she was with you" Leonie, Sept 2022

"Thank you for the support, encouragement, love and laughter you have brought to my sisters' life. Thank you for being her family all these years, no amount of words can express my appreciation."
Sandy, Nov 2022

"Many thanks for the loving and caring dedication to our mum over the past 10 years. We have appreciated what you have done looking after her, especially towards the end." Linda, John & Family. April 2023

"Thank you for your dedicated care of dad over the past two years. Pinehaven Cottage became home to dad, he enjoyed the resident's company and the activities." Ann, Linda & Wendy. June 2023

"Thank you for the caring welcome that you offered my daughter at Pinehaven, you have done great things for my daughter, and I and other family members are immensely grateful" Lawrie Feb 2024
Updated: 1 Mar 2024
Type Hours Per Week Status Details
Registered Nurse 40+ Yes 1 Registered General Nurse. 32+ including weekends, Hours dependent on residents needs. On-call services as required when off site.
Nurse Practitioner Yes Available on referral through Services for the Elderly at Waitemata District Health Board.
Enrolled Nurse 32 + Yes Our EN works in collaboration with our RN and is on-call as required when off-site.
Healthcare Assistants/Caregivers Yes All qualified or undergoing NZQA careerforce dementia care training. Our staff are given ongoing and continuous training to be as capable and qualified as possible to provide quality care to those residents who reside in our home.
Physiotherapist Yes On request.
Occupational Therapist Yes On request.
Social Worker (on site) Negotiable Access to Needs Assessor WDHB as required.
Diversional Therapist Yes Our Diversional Therapist provides opportunities where our residents can participate in leisure and recreation activities which promote self-esteem and personal fulfilment and facilitates individual resident choice, decision making and participation when developing and managing recreational programmes. Activities are designed to support, challenge, and enhance the psychological, spiritual, social, emotional, and physical wellbeing of our residents.
Activities Co-ordinator No Providing a sound interactive and individually tailored programme for residents to enable participation in their chosen daily activities.
Hairdresser Yes Visits fortnightly
Podiatrist Yes We receive the professional care of Ramona from epodiatry every 7 weeks to provide full podiatry care service to our clients who choose this.
Dietitian Yes Two yearly review of the seasonal monthly rotating menu. Special request available if needs change as per each resident.
Accredited Visitors Yes Independent Advocate for residents' is available on request. Aged Concern for staff training & advocacy, RSA visitors.
Kaumatua Yes Available on request.
Chaplain/Spiritual Advisor Yes Residents are welcome to enjoy the services of their own religious person or to attend the church service of their choice. Monthly church singing group entertain residents.
Other Personnel Yes Visits encouraged from outside agencies, eg. Foundation for Blind, Aged Concern Volunteers, Social Worker for RSA.
Updated: 18 Jul 2023
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Palliative Care (Contracted) Yes The WDHB palliative team are available as required.
End of Life/Palliative Care Yes With full suport from community Hospice nurses
Dialysis Yes Individuals on peritoneal dialysis will be assisted to perform this procedure.
Wound Care Yes Full evidence based wound care provided
Diabetic Care Yes Through dietary planning and close monitoring of diabetic state in conjunction with GP.
Continence Advice Yes Continence Nurse Specialist WDHB available for advise and support.
Stomal Therapy Yes On request
Stroke Rehabilitation Yes This is integrated into a comprehensive package of care based on the individuals needs.
Tracheotomy Care Yes Provided if required.
Infection Control Yes Clear policies and procedures for ensuring high standards of infection control in place
Psychiatric Care Yes Mental Health Services for the Elderly WDHB available on referral.
Community Health Yes Pinehaven Cottage offers day care to support carers in our community. Liaise with Community Health services and Needs Assessors.
Clinical Management Yes Registered nurse and Enrolled nurse with extensive Aged Care experience.
Other Specialties Yes Occupational therapy specialising in older adult mental health.
Updated: 23 Nov 2022
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes When a room is available, we can provide short to moderate length care to those needing respite or holiday stay to give your family a break. No long term advance bookings available for this.
Carer Support Yes We happily welcome the use of Ministry of Health subsidized short term care, (carer support) or private arrangement care.
Other Short Stay Programme Yes We also provide support for community dwellers who can come and stay for the day. Hours generally between 9am-4pm. All liquids and meals provided. Just bring your labelled medications (if you have any!).
Subsidised Yes
Private Paying Yes
Updated: 23 Nov 2022
Feature Status Details
May Bring Own Furniture Yes You are welcome to bring some furniture and other personal belongings. We acknowledge that this is a very important aspect for people entering residential care.
Single Rooms Yes All are spacious single rooms.
Ensuite Yes A number of ensuite rooms are available. Not all rooms have an en suite.
Alcohol Permitted Yes This is dependent on the individual resident and their needs.
Pets In Residence Yes One dog and cat and abundant bird life including quail, Tui, Wood pigeon, kingfisher, and Fantails
Negotiate To Bring Own Pet Yes Pets welcome but is the residents responsibility, extra costs are incured.
Phone Access In Own Room Yes Some rooms have their own phone jacks.
Wifi Yes As we are rural there is limited broadband available.
Resident can adjust heating in own room Yes Temperatures in the house are adjusted according to the weather and resident needs. Heaters in situ in all rooms. HRV ducting system throughout the home and an enclosed fire box in one of the lounges providing a warm and comfortable environment.
Cater for under 65 yrs with Disability Yes We welcome younger residents in our home.
Lounges/seating areas Yes Pinehaven has 3 spacious lounge areas, north facing into beautiful trees and garden, and court yard with all day sunshine.
Gay / LGBT IQ Friendly Yes Every person is welcome here at Pinehaven Cottage.
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes We have electronic hospital beds and pressure relieving mattresses available for those requiring end of life care. This is comfort for both the resident and our staff.
Palliative Care Contract Yes Pinehaven Cottage will provide Palliative Care for our own residents and others referred by Hospice and other agencies where we are able to do so.
Day Programme for day stay clients Yes We actively support those in the local community who require support, friendship, a hot meal and occupation during the day.
Outings Yes Organised and spontaneous outings and drives for shopping, picnics, museum, clubs, concerts etc.
Whānau Room Yes
Māori Kaupapa Yes Pinehaven Cottage has a Minor Ethnic Groups/Maori Health policy in place.
Residents Committee Yes We have regular residents meetings.
Policy for management of challenging behaviour Yes A clear policy is in place to manage difficult situations. Staff have regular inservice and one to one sessions around managing challenging behaviour.
Confused Residents Yes Every individual is considered for admission following an Pre-assessment Assessment.
Rural Setting Yes Beautiful quiet, safe and private bush setting just 4 minutes from Orewa
Smoking Permitted No In allocated areas.
Semi-Secure No We do not have electronic entry/exit features.
Updated: 23 Nov 2022
Special Features
Special Features
Location and peaceful tranquil environment. Emphasis on high quality individual nursing care.
Updated: 23 Nov 2022
Interests & Activities
Interests & Activities
We aim to keep our residents in touch with the local community by encouraging as many visits as possible from entertainers, church people, friends and relations.

Pinehaven offers a weekly activity programme which incorporates music, crosswords & quiz's, gentle physical exercises & games and outings. We also encourage craft activities as well as gardening for those who are interested. A number of residents attend weekly clubs in Orewa & Whangaparaoa - The hairdresser visits fortnightly.

We have a modern mini bus available for shopping, drives etc.
Our home is warm and comfortable with large lounge areas, for those wishing to read, chat, or just relax and enjoy the atmopshere. The efficient wood burner fire provides heating
and a welcoming atmosphere during the winter months.

Visitors are welcome between 9am and 8pm.
Updated: 23 Nov 2022
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not This is negotiated on an individual basis. Please discuss further with management. All details are included in our Admission Contract.
Staffing qualifications and details We pride ourselves in our highly qualified, experienced and professional team, who work closely together to ensure each residents individual needs are met.
Details about meals All foods are audited and reviewed by a credited dietican. Excellent home cooked meals and baking are provided. We take special care to ensure all food is of the highest quality. All made with fresh ingredients on the premises. We regularly undertake food surveys to ensure meal satisfaction.
Updated: 23 Nov 2022
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
English Yes
Fijian Yes
Filipino Yes
French Yes
Korean Yes
Nepali Yes
Spanish Yes
Thai Yes
Other Information Yes We are more than happy to organise a translator should this be required.
Updated: 23 Nov 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) No We encourage all residents to continue with their religious practices, and will make every attempt to facilitate this participation wherever possible.
Updated: 23 Nov 2022
Location Distance Details
Public Transport 2.00 Km We take trips most days to other local shops.
Shops 3.00 Km 4 mins drive to shops
Parks Many beaches close by and the beautiful Wenderholm Reserve.
Library 3.00 Km We have our own library with rotated books. Many big print type available. We also have ready access to Orewa library and its services.
Updated: 23 Nov 2022
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme Yes
Aged Care Association New Zealand (ACA) Yes
Other details Yes We have an extensive in-house training programme assisted by a Gerontology Nurse Specialist, that all our staff are actively encouraged to engage in, to continually improve their skills and knowledge base.
Approved provider of Professional Development and Recognition Programme Aged Care Association New Zealand (ACA)
Updated: 23 Nov 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.