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Palms Lifecare & Village

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At a glance
Palms Lifecare & Village
Rest Home
100 Harris Street
Pukekohe, Auckland 2120
Postal Address
Same as above
Counties Manukau
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Warren Herring - 027 248 4950
Heritage Lifecare Group
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At Palms Lifecare, you are at home with us.

We are a friendly, caring community. Become part of our Palms family and be cared for by our wonderful staff, whilst making new friends and learning new activities, also Palms Lifecare is a short distance from the bustle of Pukekohe, town centre.

We have a range of levels of care, so if your health needs change, we can care for you now and into the future.

At Heritage Lifecare, our homes reflect the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. Contact us today to talk through your needs.

Photos are representative of Heritage Lifecare.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 19 Jan 2024
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 45
Vacancy Yes
We welcome Respite & Short-Term care.
Impending vacancy Yes
Short stay considered Yes
Premium Accommodation Charges Some Rooms from $15.00/day up to $35.00 -$40.00/day as at 23 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 24 May 2024
Having worked for 37 years at the Franklin Electric Power Board and as a volunteer for the Franklin Hospice, Palms Lifecare was the perfect spot for Peter to move into three years ago.

He says you can’t beat the handiness. “I’ve got a grandson just over the road and my daughters are both very close, so I get to see a lot of them and my grandchildren.” He’d looked at other places but nowhere else appealed, and he already knew people here. “I’ve known Dot for easily 50 years now. She’s got a great wit and I’m very fond of her.”

The staff are another reason Peter is so happy here. “I can honestly say, hand on heart, there is not one staff member here I don’t like. They are born caregivers and I think the world of them.” That and the entertainment. “I love the music. The three tenors come and perform. They’re from a church in Pukekohe and they are absolutely fabulous. I enjoy the quizzes too.”

To Peter, a better everyday means this is the place he wants to be. “This is my home for the rest of my life. As long as my family are around, this’ll do me.”


"After several falls, which required a hospital stay, I was encouraged by my daughter and decided to sell my unit and apply for full care at the Palms Rest Home. Like most people of my age, I found it difficult to 'give up' my home and belongings. I wondered how I would adjust to economical living. I am pleased to say after eighteen months at the rest home I am so glad I came here (so is my daughter)! The staff carers, cleaners, and cooks are all so helpful and cheerful! Donna (our entertainment organiser) helps to keep us stimulated and as active as we can be. Verna is our gardener and a very talented 'Mrs. Fix It.' She can 'turn her hand' to anything! If a light bulb goes out, it is replaced in 'no time.' What a help for our 'poor old joints.' She is a whizz with walkers too. We are also fortunate to have our washing collected everyday, washed ironed and back in our room on the same day. Just don't forget to mark your name on it! Palms is a home, not a hotel. It is where we can feel at home. Mrs Rees (Jane) makes cakes, muffins, etc., with us on a Monday morning upstairs where we all drink from fine china cups! Yes! These kinds of things 'lift the spirit' and we all appreciate the effort that she makes. Thank you, Jane and God Bless you - from all 'the residents.'"

- In appreciation, Pat Whittley.


"I have been a resident in the Palms Rest Home for 2 years and I must say how happy I am. I came in with my mind made up to enjoy it and hoped that I would get on with all here as they would me- and it is like that. Staff from the "top to the bottom" are all very pleasant and caring. I have a lovely room which gets the afternoon sun. I enjoy a walk in the garden and join in with most activities. No restrictions at all. I had 2 days to make my decision and being Pukekohe resident for 67 years made it so much easier. It was my late husbands wish for me to come here, a home away from home."
- From a happy resident, ENW.
Updated: 19 Jan 2024
Type Hours Per Week Status Details
Registered Nurse Yes
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes Available by referral.
Occupational Therapist Yes Available by referral.
Social Worker (on site) Yes Available by referral.
Diversional Therapist Yes
Activities Co-ordinator Yes
Hairdresser Yes Tuesday to Friday your hairdressing needs can be met in our on-site hair salon.
Podiatrist Yes A podiatrist visits regularly.
Dietitian Yes Our menus are approved by Dieticians.
Accredited Visitors Yes
Kaumatua Yes We can arrange visits from local Kaumatua.
Chaplain/Spiritual Advisor Yes We can arrange visits from local religious groups.
Other Personnel No We have a wide range of personnel. Should you require services outside our home, we can assist.
Updated: 19 Jan 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
End of Life/Palliative Care Yes Where the Rest Home is no longer able to manage care needs, residents are transferred to Palms Hospital when a bed becomes available.
IV Antibiotic Capability No If required IV therapy will be managed by our Palms Health Medical Team.
Wound Care Yes Our well trained staff manage daily wound care. Wound care specialists are available to advise staff.
Diabetic Care Yes Kitchen Staff cater for diabetic meals. Medical care and treatment is overseen by Palms Health.
Continence Advice No Available on request.
Stomal Therapy No Available on referral.
Stroke Rehabilitation Yes Palms Aged Care staff supports resident's in their stroke recovery by working in conjunction with allied health professionals.
Infection Control Yes We operate a stringent Infection Control Program. Palms Aged Care benchmarks infection results against other health facilities.
Psychiatric Care No Referrals are made as required.
Updated: 19 Jan 2024
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We offer respite care to give carers a much-needed break, while at the same time providing residents with care and companionship.
Carer Support Yes Our short stay programmes provide careers with a much-needed break, and support.
Subsidised Yes Talk to us to find out if you are eligible for a subsidy.
Private Paying Yes
Booking can be made in advance Yes
Updated: 19 Jan 2024
Feature Status Details
May Bring Own Furniture Yes We encourage you to bring your furniture, to personalise your new home.
Single Rooms Yes
Rooms suitable for a couple Yes
Ensuite Yes
Alcohol Permitted Yes
Phone Access In Own Room Yes Talk to us about options.
Wifi Yes Available for residents.
Resident can adjust heating in own room Yes Underfloor heating to all rooms can be adjusted to suit individual requirements.
Cater for under 65 yrs with Disability Yes If assessed by Counties Manakau Needs Assessors as appropriate placement.
Lounges/seating areas Yes
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes Talk to us or your GP about options.
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GPs and Hospice to provide this care.
Day Programme for day stay clients Yes We provide a Day Care for over 65's who need daily support and company of others Monday to Friday. Day Care is offered free to clients who have been needs assessed. Includes a full lunch and refreshments.
Outings Yes
Whānau Room Yes
Māori Kaupapa Yes
Residents Committee Yes Meetings are held monthly with the general manager.
Family Committee No We value family input into all Individual Resident Care Plans.
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes .
Updated: 19 Jan 2024
Special Features
Special Features
At Palms Lifecare, our home reflects the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us.

Boasting magnificent landscaped and vegetable gardens, with a BBQ area and a courtyard for quiet and peaceful sitting and relaxing, Palms Lifecare has become known for its homely atmosphere.
Updated: 19 Jan 2024
Interests & Activities
Interests & Activities
We are committed to providing a meaningful and flexible range of activities and events to meet the abilities and interests of our residents, considering their individual needs and cultural beliefs.

When you make Palms Lifecare your home, we conduct an assessment with you and your whānau to identify your individual interests and their physical, cultural, creative, intellectual and social needs. We then develop an individualised activities plan to meet your needs.
Updated: 19 Jan 2024
Additional Information
Additional Information
Topic Details
Details about meals Our menus are all approved by a Dietician.
Visitor information We welcome visitors into our home.
Internet access Free WiFi for residents and guests is available in the home.
Associated Complexes Palms Lifecare is part of the Heritage Lifecare group of care homes and villages across the country, from Invercargill to Whangarei. We have over 2,500 beds national wide and 500 independent living units.
Updated: 19 Jan 2024
Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes
Dutch Yes
English Yes
Filipino Yes
Gujarati Yes
Hindi Yes
Mandarin Yes
Māori - Te Reo Yes
Other Information Yes We welcome all cultures and have a wide range of different languages spoken. We are also able to assist with translation services. Talk to us about your language needs.
Updated: 19 Jan 2024
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes We welcome all religions and have access to local religious groups and services. Talk to us about your needs.
Updated: 19 Jan 2024
Ethnic Diets
Ethnic Diets
Ethnic Diet Status Details
Other Yes We welcome all cultures and have Dieticians who develop our menus. Talk to us about your needs.
Updated: 19 Jan 2024
Location Distance Details
Public Transport 0.00 Km Bus stop Harris Street front gate.
Shops 0.20 Km 180 meters to Pak'n'Save grocery store. 700 meters to main street shopping in Queen Street. Pukekohe has a variety of shopping outlets with good bus links.
Parks 0.25 Km 200 meters to Bledisloe Park. 50 meters to Rosabirch Park. Outdoor swimming pool, crouquet courts,soccer grounds, netball courts, hockey and tennis courts within easy walking distance.
Library Library service available in house. Public library in main shopping area.
Updated: 19 Jan 2024
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Aged Care Association New Zealand (ACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 19 Jan 2024

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.