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Crossley Court

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At a glance
Vacancy
No
Name
Crossley Court
Category
Rest Home
Address
398 Hibiscus Coast Highway
Ōrewa
Auckland 0931
Postal Address
400 Hibiscus Coast Highway
Ōrewa 0931
Region
Waitemata
Phone
View Phone Number
Fax
View Fax Number
Mobile
View Mobile Number
Email
View Email Address
Personnel
Manager
Elaine Redulla - (09) 426 7337
Owner
The Crossley family
Other services
Photos
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"Retirement Living by the Beach"

Nestled amid lush gardens, literally a stone's throw from the beach and Orewa town centre.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with Te Whatu OraYes
CertificationYes
ORA Applies No
Updated: 20 Mar 2023
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 17
Vacancy No
Impending vacancy No
Short stay considered No
Premium Accommodation Charges Yes from $7.00/day up to $10.00/day as at 07 Feb 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 1 Mar 2024
Testimonials
Testimonials
"It is always great to get up in the morning and admire the beautiful gardens from my own personal deck. This is such a warm, friendly environment and I cannot fault the Management and staff for all the aspects of our care." Patricia Reid

"I love being at Crossley Court. It has a pleasant environment and I have great company too. The Management and Staff are always willing to help and support me at all times.The gardens are well maintained and what I love most is my deck where I keep and water my own plants." Grace Watkins

"Early in May of this year, my Mum went to live at Crossley Court. At 91, it was a big adjustment for her as she was very independent and loved living alone in her own home. For health reasons, it was no longer safe for her to live alone. Elaine and her wonderful staff made Mum feel very welcome and I am grateful for the loving care they give her. She settled in well and does enjoy the outings with Wendy. I sleep better knowing that she isn't alone and that if she falls again, she won't spend hours on the floor hurt as she has in the past.(Even with a home alarm.)" Shelley Good

"It is a great place if you are mentally prepared to settle in. I have a lovely room. I think of this as my own home now and I am not going anywhere else. It is close to township and just across the sea. It has got a lot going!"
Rosaleen Carryer

"I am so glad I chose Crossley Court Rest Home as my retirement home. Here I feel safe,comfortable and happy. Three meals per day plus cuppas in between times are provided. Staff give all the assistance required and treat us patiently and with good humour. A number of residents and Staff members have become good friends to me and I now think of them as my second family" Phyliss Ferguson

"When we found that Crossley Court in Orewa could take Dad in April 2016 he was in very poor health and was losing weight at an alarming rate.The Manager was fantastic and she had instant regular tests, good nutrition and he was placed in a room that suited his personality. Our family doubted we would see Dad this Christmas. Instead we have a much happier and healthier Dad who has gained weight and can enjoy life again. Crossley Court has lovely caring nurses and Staff and have a very professional approach to all Dads health needs. The proximity of the home to Orewa town means Dad can walk with us to the beach or cafe which is great too." Robyn Bolton December 2016
Updated: 20 Mar 2023
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes 2 full time RNs work alongside the Manager who is a Registered Nurse as well.
Healthcare Assistants/Caregivers Yes All Senior caregivers upskilled yearly ensuring competency specific procedures. Bi-monthly education sessions for all Caregivers/ non- Care Staff.
Physiotherapist Yes Physiotherapist comes weekly on a Tuesday afternoon. We have a Physiotherapy Room and exercises occur everyday. Our Physiotherapist/ Activities Staff conduct the Otago exercises daily.
Occupational Therapist Yes Available should they be required.
Diversional Therapist Yes
Activities Co-ordinator Yes Our dedicated, passionate and well- trained Activities Staff liaises and manages our visiting Singers, Pianist and other Entertainment. She also has plenty of other ideas to keep our Residents alert and happy. Usually has three outings per week & 1 shopping day as weather permits.
Hairdresser Yes Our Hairdresser comes weekly and only charges $30 for a set/ a cut. Perm and colour can be organised too.
Podiatrist Yes Podiatrist visits every eight weeks or more often for some if requested.
Dietitian Yes Liased with Consulting Dieticians in updating Menu. Menu just updated in March 2022.
Kaumatua Negotiable
Chaplain/Spiritual Advisor Negotiable
Other Personnel Yes Resident Doctors - visit one to three monthly as resident requires. Residents can retain their own GP if prefered provided that they can visit the facility.
Updated: 20 Mar 2023
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes Liaises with hospice
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes Has access to Stoma Nurse
Tracheotomy Care Yes
Infection Control Yes
Surgical Followup Yes
Clinical Management Yes
Updated: 20 Mar 2023
Features
Features
Feature Status Details
May Bring Own Furniture Yes Or use ours.
Single Rooms Yes Your room space extends to your own deck/ outdoor living space.
Ensuite Yes All rooms are fully ensuited.
Alcohol Permitted Yes Come and enjoy Happy Hour with us. Residents can have a glass of wine before dinner as per own provision.
Pets In Residence Yes Friends and family are encouraged to bring animals to visit.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes
Lounges/seating areas Yes Daily activities are provided in the lounges and in the Library at Orewa Beach - our sister home, next door. The library is our place to enjoy quiet activities like puzzles, reading, and contemplating life.Daily exercises can be observed at each lounge.
Palliative Care Contract Yes We do provide palliative care following liaison with Hospice.
Outings Yes Regular outings are included in your fees.
Whānau Room Yes We can make a private room available for this purpose if necessary. Please ask us about this.
Residents Committee Yes Chaired by Facility Manager. A monthly meeting is held separately at both homes.
Family Committee No Manager maintained Bi-annual Residents'/ family meeting pre-COVID but email updates regularly sent to families instead whilst gatherings are not suitable.
Newsletter Yes Crossley Court News in Brief was first published in September 2011.
Policy for management of challenging behaviour Yes We have strict procedures in place to monitor any challenging behaviour.
Confused Residents Yes
Smoking Permitted No As the Smoke free campaign has extended to residential Care facilities, smoking has not been encouraged. Designated smoking area allocated.
Updated: 20 Mar 2023
Special Features
Special Features
For a positive, fun and interactive (by choice) Retirement of your life at our Boutique, homely and personal Resthome.

We pride ourselves in providing a professional, understanding and listening approach to assisting our Residents with living their Silver years. These years should be positive, joyous and memorable for our Residents and their families. At Crossley Court and Orewa Beach Homes, we make it our business to make sure our staff are also appreciated and respected .

Please take time to visit us or call Elaine Redulla, Nurse/Manager.
Updated: 20 Mar 2023
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, Art, BBQ, Big print books, Bingo, Blind Foundation, Board games, Bowls, Breakfast in bed, Bridge, Canine friends, Cards, Care and Craft, Classical Music, CMA, Concerts, Cooking, Children (children visit eg Guides come and do baking with us, we take an active interest in fundraising events, Entertainers, Entertainment, Exercises, Fax, Flower arranging, Games, Gardening, Happy Hour, Indoor Games, Jigsaw, Library, Minibus, Newspaper reading, Outings/ Ticky tours to interesting places, Park, Parties, Pianist, Quizzes, Reading, Shopping, Sing-a-longs, Singing, Videos, Womens Institute (Friendly Club),Movies.
Updated: 20 Mar 2023
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please see the Manager for full details.
Staffing qualifications and details We have one full time cook two part time cooks who all hold a current Food Hygiene certificate and one cook has completed Level 4 Catering Certificate under Service IQ.
Details about meals Home cooked meals. Following a new Menu since March 2022 that has been approved by a Registered Dietician. Menu is very much resident-driven. A substancial part of monthly meetings is review of menu.
Associated Complexes Orewa Beach Rest Home
Updated: 20 Mar 2023
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
English Yes
Filipino Yes
Interpreter Yes Can be accessed if needed.
Nepali Yes
Polish Yes
Serbian Yes
Tagalog Yes
Thai Yes
Updated: 20 Mar 2023
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes Combined services
Methodist Yes Combined services
Presbyterian Yes Combined services
Roman Catholic Yes The Priest/Lay clergy come in each week to give communion. Priest has a service on first Thursday of each month.
(Other comments) Yes Manager liaises with Respective church for any other requests from residents/families. Some residents are picked up by members of specific churches to attend Sunday service.
Updated: 20 Mar 2023
Ethnic Diets
Ethnic Diets
Ethnic Diet Status Details
Kosher Yes As need arises.
Vegetarian Yes
Updated: 20 Mar 2023
Distances
Distances
Location Distance Details
Public Transport 0.01 Km Bus stop at the gate.
Shops 0.50 Km Dairy, Coffee Club and McDonald's (even closer)
Mall 0.50 Km Orewa Shopping Centre where there is a full range of shops including two supermarkets, doctors, clothing stores, cafes etc.
Parks 0.10 Km We are directly across the road from Orewa Beach. It is a short walk through the memorial park to the beach. This is a real family beach that everyone can enjoy. Eves Park where families can take residents for a walk is just two blocks away.
Library 0.50 Km The public library can be accessed easily. We also have an in-house library. Representative from the library comes ones a month to help residents source books of their interest. Display of a range of books also taken for residents to choose from. Books requested by residents can be easily picked up too.
Updated: 20 Mar 2023
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes Provides regular workshop to members/non-members of the association and updates policies and procedures.
Care Association New Zealand
Updated: 20 Mar 2023

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.