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Bupa Remuera Care Home - Elderly Care

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At a glance
Bupa Remuera Care Home
Rest Home
10 Gerard Way
Auckland 1072
Postal Address
Same as above
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Megan Grieve - (09) 521 1262
Bupa Care Services - 0800 60 80 99
Clinical Manager
09 521 1262
Other services
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At Remuera Care Home, we pride ourselves on our welcoming, sociable environment. Our goal and commitment to you is to help you live the best life possible, supported physically, emotionally and socially and to be as independent as you wish.

Our boutique care home offers 43 beautifully appointed premium suites, owned by Bupa which was established in the UK in 1947 and now has 48 care homes across New Zealand.

Remuera Care Home has recently been refurbished to a high standard. We are pleased to offer larger than usual rooms with ensuite bathroom facilities, access to garden or balconies and lovely views from upper level rooms. Residents have access to wifi for two devices.

We pride ourselves on our experienced, caring and stable staff. Remuera Care Home has 24 hour Registered Nurse coverage and a GP on call for consultation 24/7.

Our Care Home has achieved 4 year's accreditation which is the highest achievement (the average is 3 years). The Ministry of Health report is available online.

We provide a robust activities programme including Tai Chi and mindfulness, poetry and Shakespeare conversation, daily exercise, games, quizzes and regular outings in the Village van to places of interest in the community.

Our kitchen provides healthy and appealing meals cooked on site. Enjoy a glass of wine with your dinner if you so choose, and join in with Happy Hour every Thursday!

We are situated very conveniently with the Meadowbank Centre across the road and the popular Meadow Cafe nearby. Kohimarama and St Heliers are a short drive away for visits with friends and family.

You can be sure of individual attention from our kind staff who understand that little things make a difference. They’ll support you in every way to maintain your contact and communications with family and friends who may not live close by through video calls and social media.

We make the effort to understand each resident’s likes and dislikes, and we build our care around these, letting your preferences shape your day. We encourage our residents to decorate their rooms with furniture and treasured memories from their homes. At Remuera Care Home we live our Bupa Purpose every day: Longer, Healthier, Happier Lives.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 18 Nov 2022
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 13
Vacancy Soon
Looking for something unique? With spacious rooms with kitchenette and ensuite, light bright and ample living areas, you've got all the space you need for truly comfortable living combined with great meals, a variety of activities every day.
Impending vacancy Yes - with ensuite Bathroom
Short stay considered Yes
Premium Accommodation Charges Yes from $50.00/day up to $75.00/day as at 21 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 24 May 2024
There comes a time when you need care and once accpeted, life is still pretty great. I am well looked after and happy, living here at Remuera.
Updated: 18 Nov 2022
Type Hours Per Week Status Details
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Available by referral.
Occupational Therapist Yes As required.
Activities Co-ordinator Yes Our activities assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits on a regular basis and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits monthly or on request.
Dietitian Yes All menus are dietitian approved. Our dietitian is available for general advice and oversees special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Church services on Fridays - or privately as requested. All denominations catered for.
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed.
Updated: 18 Nov 2022
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and hospice to provide this care.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage resident's needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage resident's needs and provide a range of products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control requirements.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Psychiatric Care Yes Available under consultation.
Clinical Management Yes Our Clinical Manager has extensive experience in Aged Care.
Other Specialties Yes We make referrals for visits as required.
Updated: 18 Nov 2022
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Private Paying Yes We welcome people that are self funding or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 18 Nov 2022
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Single Rooms Yes Spacious studio apartments with ensuite, full bathroom
Ensuite Yes 35 rooms have full private ensuite,shower and toilet. 8 rooms have shared ensuite between 2 rooms
Alcohol Permitted Yes
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Wifi Yes
Resident can adjust heating in own room Yes Thermostatically controlled wall heating.
Cater for under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Lounges/seating areas Yes Our dining room is located downstairs where two hot meals are served daily; lunch and evening meal. A very large lounge is located upstairs - as well as cosy nooks throughout the home.
Gay / LGBT IQ Friendly Yes
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes Three a week - short trips Mondays & Thursdays, a longer trip on Tuesday. The short trips usually take the form of a scenic drive; the longer trips may be for picnic or BBQ lunches or afternoon tea, strolls along the seaside.
Māori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care homes residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes Combined with the residents committee above.
Newsletter Yes The Care Homes Newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Rural Setting No The village and care home have lovely cottage gardens which our residents enjoy.
Smoking Permitted Yes Needs to be discussed with the Manager
Updated: 18 Nov 2022
Special Features
Special Features
Bupa has no shareholders so all surpluses are reinvested back to our care homes.
Updated: 18 Nov 2022
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for peoples special interests and hobbies. It is important to us that you live your day, your way.
Updated: 18 Nov 2022
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not All of our spacious studio rooms offer Premium features, therefore there are additional costs. But please discuss this with the Facility Manager, Penny Dine
Staffing qualifications and details Remuera meets all recommended staffing levels for residential care.
Details about meals Our menus are dietitian approved and cater to individual preferences and requirements.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Updated: 18 Nov 2022
Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes
Chinese dialect Yes
Dari Yes
English Yes
Farsi (Persian) Yes
Filipino Yes
French Yes
Interpreter Yes
Korean Yes
Mandarin Yes
Nepali Yes
Punjabi Yes
Tongan Yes
Other Information Yes Translators may be accessed as required.
Updated: 18 Nov 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
(Other comments) Yes Fortnightly services are held for Presbyterian, Anglican and Catholic faiths.
Updated: 18 Nov 2022
Location Distance Details
Public Transport 0.50 Km Bus Stop - to Eastern Bays or Newmarket or Remuera.
Shops 0.50 Km Chemist, Wine Shop, Bakery, Dairy, Doctors
Mall 0.70 Km Meadowbank Shopping Mall
Parks 1.00 Km Lovely wetland and bird sanctuary
Library 0.00 Km Mobile visit from the Remuera Library every Thursday between 2 and 3pm.
Updated: 18 Nov 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.