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Bupa Remuera Care Home - Elderly Care

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At a glance
Bupa Remuera Care Home
Rest Home Care
10 Gerard Way
Auckland 1072
Postal Address
29/10 Gerard Way
Auckland 1072
(09) 521 1262
(09) 528 7193
View Email Address
Visit Website
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Angela Ortinero - (09) 521 1262
Bupa Care Services - 0800 60 80 99
Other services
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Remuera Care is everything a rest-home should be

My grandmother spent the last 21 months of her life at Remuera Care having the most wonderful time. We only wished we had been able to pursuade her to move in a year earlier. On Monday she had balloon tennis, arts and crafts and current events/general knowledge quizzes, On Tuesday there was a bus trip, Wednesday was hair day and baking, Thursday was a long bus trip and scrabble club, Friday was Mah-jong club, Saturday was arts and crafts and if she was interested in what was on, a movie and ice-cream. There were regular visits from music groups and friendly animals. There were pamper days with facials and pedicures. We quickly learned there was no point visiting nana during the week - she was too busy and wanted to make sure she was back home in time for the next activity on her schedule. There was a regular ice-cream trolley, and best of all according to nana - there was a glass of wine with dinner every night and once a week there was happy hour. There was also social events organised which families could come to. The rooms were massive - the size of a large living room, so plenty of space for several arm chairs, a china cabinet and most importantly for Nana, her card table. She was able to take all of her of her interests and hobbies and continue them in the secure and loving environment that Remuera Care offered. There was no time for her to be bored or decline. She was swept up by the staff and immersed into everything that was on offer and she flourished. The staff are extremely friendly and welcoming and schedule one on one time to spend with each resident. The care is very personalised and each resident is treated as an individual and as an adult, with their personalities and hobbies and interests all known and catered to by the staff. Her medical needs and dressings were all well taken care of. The meals were delicious and it was often disappointing to leave nana sitting down to a glass of wine and a delicious smelling roast meal while I had to drive home to cook dinner for my family. If you are looking for a rest home for yourself or your loved one, I cannot recommend Remuera Care highly enough. On a scale of one to ten, it scores fifteen. Don't hesitate.

Restrictions - critical visitors only
At Remuera Care Home, we pride ourselves on our welcoming, sociable environment – it’s relaxed and friendly, with plenty to do.

Our goal and commitment to you is to help you live the best life possible, supported physically, emotionally and socially and to be as independent as you wish.

Our range of activities and entertainment offers a relaxed opportunity to keep busy, learn new skills and to get to know others. This also includes outings in our van. You can choose to get involved in as much or as little as you like. Some residents prefer to enjoy their own company in their bedroom. We will always respect this choice.

You can be sure of individual attention from our kind staff who understand that little things make a difference. They’ll support you to make the most of life.

We make the effort to understand each person’s likes and dislikes, and we build our care around those, letting your preferences shape your day. That’s why we say, ‘Your day - your way.’
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 23 Jan 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 23
Vacancy No
Looking for something unique? With spacious rooms with kitchenette and ensuite, light bright and ample living areas, you've got all the space you need for truly comfortable living combined with great meals, a variety of activities every day. Private Funding clients only.
Impending vacancy No
Premium Room Charges Yes as at 15 Sep 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 1 Oct 2020
There comes a time when you need care and once accpeted, life is still pretty great. I am well looked after and happy, living here at Remuera.
Updated: 8 Dec 2014
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Available by referral.
Occupational Therapist Yes As required.
Activities Co-ordinator Yes Our activities assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits on a regular basis and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits monthly or on request.
Dietitian Yes All menus are dietitian approved. Our dietitian is available for general advice and oversees special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Church services on Fridays - or privately as requested. All denominations catered for.
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed.
Updated: 10 Oct 2014
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and hospice to provide this care.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage resident's needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage resident's needs and provide a range of products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control requirements.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Psychiatric Care Yes Available under consultation.
Clinical Management Yes Our Clinical Manager has extensive experience in Aged Care.
Other Specialties Yes We make referrals for visits as required.
Updated: 22 Aug 2014
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Private Paying Yes We welcome people that are self funding or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 22 Aug 2014
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Single Rooms Yes Spacious studio apartments with ensuite, full bathroom
Shared Rooms Yes Four doubles - suitable only for couples or family members.
Rooms suitable for a couple Yes We have four larger rooms for this purpose.
Ensuite Yes All rooms have full private ensuite,shower and toilet.
Alcohol Permitted Yes
Pets In Residence Yes There is one cat residing at the Facility.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room Yes Thermostatically controlled wall heating.
Cater for under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Lounges/seating areas Yes Our dining room is located downstairs where two hot meals are served daily; lunch and evening meal. A very large lounge is located upstairs - as well as cosy nooks throughout the home.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes Three a week - short trips Mondays & Thursdays, a longer trip on Tuesday. The short trips usually take the form of a scenic drive; the longer trips may be for picnic or BBQ lunches or afternoon tea, strolls along the seaside.
Whanau Room Yes We have areas where residents and their families can spend quiet time together.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care homes residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes Combined with the residents committee above.
Newsletter Yes The Care Homes Newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Rural Setting No The village and care home have lovely cottage gardens which our residents enjoy.
Smoking Permitted Yes Smoking is permitted in the designated area.
Updated: 12 Feb 2015
Special Features
Special Features
Bupa has no shareholders so all surpluses are reinvested back to our care homes.
Updated: 10 Oct 2014
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for peoples special interests and hobbies. It is important to us that you live your day, your way.
Updated: 22 Aug 2014
Additional Information
Additional Information
Details about Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Qualifications and Details Remuera meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
What's included in your fees and what's not All of our spacious studio rooms offer Premium features, therefore there are additional costs. But please discuss this with the Facility Manager, Penny Dine
Updated: 22 Aug 2014
Languages Spoken
Languages Spoken
Afrikaans Yes
Cantonese Yes
Chinese Yes
Chinese dialect Yes
Cook Island Maori Yes
Dari Yes
English Yes
Farsi (Persian) Yes
Filipino Yes
French Yes
German Yes
Interpreter Yes
Japanese Yes
Mandarin Yes
Maori - Te Reo Yes
Punjabi Yes
Rarotongan Yes
Samoan Yes
Tongan Yes
Other Information Yes Translators may be accessed as required.
Updated: 3 Nov 2010
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
(Other comments) Yes Weekly services are held for Presbyterian, Anglican and Catholic faiths.
Updated: 3 Nov 2010
Public Transport 0.50 km Bus Stop - to Eastern Bays or Newmarket or Remuera.
Shops 0.50 km Chemist, Wine Shop, Bakery, Dairy, Doctors
Mall 0.70 km Meadowbank Shopping Mall - we visit every Monday morning.
Parks 1.00 km Lovely wetland and bird sanctuary - many residents will take a walk to this lovely area.
Library 0.00 km Mobile visit from the Remuera Library every Thursday between 2 and 3pm.
Updated: 22 Aug 2014
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Rest Home MOH Audit Report Available. Yes The audit is available on the Bupa website www.bupa.co.nz
CareerForce Rest Home MOH Audit Report Available.
Updated: 14 Oct 2014

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.