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Bupa Remuera Care Home

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At a glance
Bupa Remuera Care Home
Hospital Care
10 Gerard Way
Auckland 1072
Postal Address
29/10 Gerard Way
Auckland 1072
(09) 521 1262
(09) 528 7193
View Email Address
Visit Website
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Angela Ortinero - (09) 521 1262
Bupa Care Services - 0800 60 80 99
General Manager
Anona Tompkins - 09 521 1263
Other services
Tap to view all photos 1/9

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

At Remuera Care Home, we pride ourselves on our welcoming, sociable environment – it’s relaxed and friendly, with plenty to do.

Our goal and commitment to you is to help you live the best life possible, supported physically, emotionally and socially and to be as independent as you wish.

Our range of activities and entertainment offers a relaxed opportunity to keep busy, learn new skills and to get to know others. This also includes outings in our van. You can choose to get involved in as much or as little as you like. Some residents prefer to enjoy their own company in their bedroom. We will always respect this choice.

You can be sure of individual attention from our kind staff who understand that little things make a difference. They’ll support you to make the most of life.

We make the effort to understand each person’s likes and dislikes, and we build our care around those, letting your preferences shape your day. That’s why we say, ‘Your day - your way.’
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 12 Jul 2017
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 22
Vacancy Yes
with ensuite Bathroom
Impending vacancy No - with ensuite Bathroom
Premium Room Charges Yes as at 04 Jun 2021
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 17 Jun 2021
There comes a time when you need care and once accepted, life is still pretty great. I am well looked after and happy, living here at Remuera.
Updated: 12 Jul 2017
Type Hours Per Week Status Details
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Available.
Occupational Therapist Yes As required by referral.
Diversional Therapist Yes
Activities Co-ordinator Yes Our activities assistants are on site up to 45 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits weekly and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits 5 - 6 weekly or on request.
Dietitian Yes All menus are dietitian approved. Our dietitian is available for general advice and oversees special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes On request.
Chaplain/Spiritual Advisor Yes Inter-Dominational Church services on Friday mornings - or privately as requested. All denominations catered for by request.
Other Personnel Yes
Updated: 12 Jul 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and hospice to provide this care.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage resident's needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage resident's needs and provide a range of products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control requirements.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Psychiatric Care Yes Available under consultation.
Clinical Management Yes Our Clinical Manager has extensive experience in Aged Care.
Other Specialties Yes We make referrals for visits as required.
Updated: 19 Jan 2015
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Private Paying Yes We welcome people that are self funding.
Booking can be made in advance Yes According to bed availability.
Updated: 12 Jul 2017
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Single Rooms Yes Spacious studio apartments with ensuite, full bathroom.
Rooms suitable for a couple Yes As available.
Ensuite Yes All rooms have full private ensuite, shower and toilet.
Alcohol Permitted Yes
Pets In Residence Yes There is one cat and one dog residing at the Facility
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Wifi Yes On request.
Resident can adjust heating in own room Yes Thermostatically controlled wall heating.
Cater for under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Lounges/seating areas Yes Our dining room is located downstairs where two hot meals are served daily; lunch and evening meal. A very large lounge is located upstairs - as well as cosy nooks throughout the home.
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes
Outings Yes Three times a week - a longer trip on Tuesdays and shorter trips on Mondays & Thursday. We have a shoppers bus to the Meadowbank Mall each Monday morning.
Whanau Room Yes We have areas where residents and their families can spend quiet time together.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Newsletter Yes The Care Homes Newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behavioujrs that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behavioujrs that residents may have. This may include residents who becove confused.
Rural Setting No The village and care home have lovely cottage gardens which our residents enjoy.
Smoking Permitted Yes Smoking is permitted in the designated area.
Updated: 12 Jul 2017
Special Features
Special Features
Bupa has no shareholders so all surpluses are reinvested back to our care homes.
Updated: 19 Jan 2015
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for peoples special interests and hobbies. It is important to us that you live your day, your way.
Updated: 19 Jan 2015
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not All of our spacious studio rooms offer Premium features, therefore there are additional costs. Please discuss this with the Facility Manager, Penny Dine
Staffing qualifications and details Remuera meets all recommended staffing levels for residential care.
Details about meals Our menus are dietitian approved and cater to individual preferences and requirements.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Updated: 12 Jul 2017
Languages Spoken
Languages Spoken
Language Status Details
Dari Yes
English Yes
Farsi (Persian) Yes
Filipino Yes
Hindi Yes
Interpreter Yes On request.
Punjabi Yes
Samoan Yes
Sri Lankan Yes
Tongan Yes
Other Information Yes Translators may be accessed as required.
Updated: 12 Jul 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
(Other comments) Yes Weekly services are held for Presbyterian, Anglican and Catholic faiths.
Updated: 19 Jan 2015
Location Distance Details
Public Transport 0.50 Km Bus Stop - to Eastern Bays or Newmarket or Remuera.
Shops 0.50 Km Chemist, Wine Shop, Bakery, Dairy, Doctors
Mall 0.70 Km Meadowbank Shopping Mall - we visit every Monday morning.
Parks 1.00 Km Lovely wetland and bird sanctuary - many residents will take a walk to this lovely area.
Library 0.00 Km Mobile Library visit from the Remuera Library every 2nd Monday between 2 and 3pm.
Updated: 12 Jul 2017
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Rest Home MOH Audit Report Available. Yes The audit is available on the Bupa website www.bupa.co.nz
CareerForce Rest Home MOH Audit Report Available.
Updated: 19 Jan 2015

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.