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Victoria Care (Family Owned) - Respite & Carer Support

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Information Pack
At a glance
Name
Victoria Care (Family Owned)
Category
Respite / short term care
Address
901 Colombo Street
Christchurch Central
Christchurch 8013
DHB
Canterbury
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Personnel
Manager
Sandra Williams - 02102745131
Hamish Bennett
027 630 1568
Other services
Photos
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Visitors with limitations - please call us first
Victoria Care is a family owned and operated dementia home in a fantastic location.

Victoria care offers a slice of tranquility in the heart of Christchurch. Nestled on close to the center city with great gardens for our residents, with buses and cafes only meters away. We are a family focused boutique Dementia Home offering personal service, with security, but still providing for your independence.

Victoria Care is divided into 2 spacious homes offering slightly different homely feel so we are able to cater better for the individuals needs.

Victoria Care prides itself on having a homely environment with good home cooked meals and innovative activities.

Residents are offered a high standard of care, security, privacy, and independence in an environment which promotes good health and happiness with a family focus.
Testimonials
Testimonials
"Mum and Dad are loving it at Resthaven. The people are Great."
Updated: 21 Mar 2019
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not This core care package covers: Accommodation, meals, cleaning and laundry; Nursing, personal care and other health services if prescribed by a doctor; GP visits on a minimum 3 monthly and an as-needed basis; All prescribed medication costs (Pharmac approved); An Activities programme. Please contact our Facility Manager for further details.
Staffing qualifications and details Good ratio of staff to residents and is always being reviewed as needs change. Many of our staff are long serving and experienced. We are a friendly team.
Details about meals Our residents start their day with breakfast in bed. All meals cooked on site, home baking for morning and afternoon teas. Nutritious main meals are served in the dining room. Emphasis is always on a tasty menu of good old-fashioned family favourites. Individual food preferences are catered for as much as possible. Special occasions catered for well e.g. 100 yr birthday parties. Our suppliers have told us they would come and eat here as we buy the best variety of food available! We are able to provide a meal for family provided we have notice, there may be a small charge for this.
Updated: 21 Mar 2019
Features
Features
Feature Status Details
May Bring Own Furniture Yes All rooms have in-built furniture units. We encourage residents to bring your own ornaments, small furniture and belongings to make your room feel just like home.
Single Rooms Yes All our rooms are single and are of the same size. Refurbished spacious wet areas are located close to all rooms. Light and airy rooms with TV and phone connections. The rooms are welcoming and bright.
Rooms suitable for a couple Yes We have some rooms with an adjoining door for couples.
Ensuite No But all our toilet and bath facilities are easily accessible from all rooms.
Alcohol Permitted Yes By negotiation.
Pets In Residence Yes We have a fish tank for the pleasure of our residents. We have also adopted two lovely cats.
Negotiate To Bring Own Pet Yes If you have a pet we will happily discuss your needs with you.
Phone Access In Own Room Yes We can arrange for your own phone at Resident's expense. A mobile phone may be used by residents in their room.
Wifi Yes Guest WiFi is available.
Resident can adjust heating in own room Yes The building is well heated throughout. Radiators are located in each bedroom and the resident can adjust the heating level.
Cater for under 65 yrs with Disability Yes Provided funding is approved.
Lounges/seating areas Yes The main lounge and dining room are centrally situated. There are a number of small seating areas both inside and outside. We also have a beautiful large conservatory area - it is light and sunny and is able to be used by residents and their families. It's a great place for celebrations and activities!
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Primary Health Funded Short Term Care Yes Dinner, Bed and Breakfast service available - please ask us for more information.
Day Programme for day stay clients Yes Daycare is available by arrangement and for a small fee. The fee includes a hot midday meal, morning and afternoon tea. We have an Activities Co-ordinator and the programme is exciting and varied.
Outings Yes We go to all sorts of places! Recent outings have included The Groynes, New Brighton and the new Adventure park as well as other places of interest. We are open to suggestions too!
Whanau Room No Although we do not have a dedicated whanau room, we encourage family and friends to be actively involved in all aspects of our resident's life here at Resthaven.
Maori Kaupapa Yes Our policy is to provide a service which acknowledges and respects the cultural and spiritual needs of each individual resident in our care. We recognise the principles of the Treaty of Waitangi - partnership, participation, and protection - which must underpin any health strategies we develop. We acknowledge taha wairua (spiritual), taha hinengaro (mental), taha tinana (physical), and taha whanau (family), as the cultural basis for provision of services to Maori.
Residents Committee No We do however have monthly resident's meetings.
Newsletter Yes Quarterly.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Rural Setting No We are located near central Christchurch but are very peaceful and homely.
Smokers Room Yes Our smoker’s Summerhouse is located separately from the main building. Positioned for the garden outlook and surroundings.
Smoking Permitted Yes In designated areas only
Updated: 21 Mar 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Updated: 21 Mar 2019
Languages Spoken
Languages Spoken
Language Status Details
Dutch Yes
English Yes
Filipino Yes
Hindi Yes
Interpreter Yes Can be accessed if required.
Tagalog Yes
Tamil Yes
Updated: 21 Mar 2019

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