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Victoria Care (Family Owned) - Koru

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At a glance
Victoria Care (Family Owned)
901 Colombo Street
Christchurch Central
Christchurch 8013
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Sandra Williams - 02102745131
Hamish Bennett
027 630 1568
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Victoria Care is a family owned and operated dementia home in a fantastic location.

Victoria care offers a slice of tranquility in the heart of Christchurch. Nestled on close to the center city with great gardens for our residents, with buses and cafes only meters away. We are a family focused boutique Dementia Home offering personal service, with security, but still providing for your independence.

Victoria Care is divided into 2 spacious homes offering slightly different homely feel so we are able to cater better for the individuals needs.

We have 2 other facilities in Christchurch - Kauri Lodge in Riccarton and Avon Lifecare in Linwood
View associated providers on the right hand side for more details

Victoria Care prides itself on having a homely environment with good home cooked meals and innovative activities.

Residents are offered a high standard of care, security, privacy, and independence in an environment which promotes good health and happiness with a family focus.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 7 Dec 2023
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 49
Vacancy Yes
Our rooms available have no additional charges. We have some ensuite rooms with additional charges.
Impending vacancy Yes
Short stay considered Yes
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 7 Dec 2023
"Mum and Dad are loving it at Victoria Care. The people are Great."
Dad loves to potter in the Man shed and vegetable garden he feels like he is at home the activities are great 7 days a week .
Updated: 7 Dec 2023
Type Hours Per Week Status Details
Registered Nurse Yes We provide 24 hour Registered Nurse cover - Onsite hours are 7.45am - 16.15am daily - Monday to Sunday. Our nurses are oncall anytime
Healthcare Assistants/Caregivers Yes The heart of the community, who work hard to ensure that you or your loved one is well looked after. Our training programme ensures staff are trained in providing personal care, first aid and other important skills.
Physiotherapist Negotiable We have plenty of access to Physiotherapists if needed. Please ask us for more information.
Occupational Therapist Negotiable When required.
Social Worker (on site) Negotiable Accessed through Christchurch Hospital.
Activities Co-ordinator Yes Activities operate Monday to Sunday. There is a monthly activities planner posted around the facility.
Hairdresser Yes Every Wednesday morning - male and female. This is all done on site.
Podiatrist Yes Our Podiatrist visits every 4-6 weeks.
Dietitian Negotiable Our Dietitan reviews menus every 6 months and attends for special diets. We are also able to access the Dietitian at the hospital if needed.
Accredited Visitors Yes Age Concern registered visitors
Kaumatua Negotiable We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Resthaven.
Chaplain/Spiritual Advisor Yes Various religious groups can be arranged to visit to provide services for all of our residents.
Other Personnel Yes Victoria Care has a range of services available, such as Medication Delivery, Laundry Service, Appointment Transportation, Pharmacy Services, Medication Administration, and Interpreter Services.
Updated: 7 Dec 2023
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have staff who are capable in this area, and equipment to support this.
Gastronomy/Nasogastric Management No But we can access this if required.
End of Life/Palliative Care Yes The staff are experienced in end of life care.
Dialysis No But we can access this if required.
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Tracheotomy Care No But we can access this if required.
Spinal Injuries Care No But we can access this if required.
Infection Control Yes Ongoing training of our R/Ns to ensure that they are capable in this area.
Surgical Followup Yes A staff member will escort residents to appointments if family member is not available, transport can also be arranged.
Psychiatric Care No But we can access this if required.
Clinical Management Yes
Updated: 7 Dec 2023
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Other Short Stay Programme No Discuss your needs with us and we will see if we can help
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes Call today
Updated: 7 Dec 2023
Feature Status Details
May Bring Own Furniture Yes All rooms have in-built furniture units. We encourage residents to bring your own ornaments, small furniture and belongings to make your room feel just like home.
Single Rooms Yes All our rooms are single and are of the same size. Refurbished spacious wet areas are located close to all rooms. Light and airy rooms with TV and phone connections. The rooms are welcoming and bright.
Rooms suitable for a couple Yes We have some rooms with an adjoining door for couples.
Ensuite Yes We have a number of ensuited rooms as well as non ensuited. There are a considerable number of bathrooms around the facility which are easily accessible from all rooms.
Alcohol Permitted Yes By negotiation.
Negotiate To Bring Own Pet Yes If you have a pet we will happily discuss your needs with you.
Phone Access In Own Room Yes
Wifi Yes
Resident can adjust heating in own room Yes The building is well heated throughout. Radiators are located in each bedroom and the resident can adjust the heating level.
Cater for under 65 yrs with Disability Yes Provided funding is approved.
Lounges/seating areas Yes The main lounge and dining room are centrally situated. There are a number of small seating areas both inside and outside. We also have a beautiful large conservatory area - it is light and sunny and is able to be used by residents and their families. It's a great place for celebrations and activities!
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes Dinner, Bed and Breakfast service available - please ask us for more information.
Day Programme for day stay clients Yes Day care is available by arrangement and for a small fee. The fee includes hot midday meal, morning and afternoon tea. We have a Activities Co-ordinator and the programme is exciting and varied.
Outings Yes We go all sorts of places! Recent outings have included The Groynes, new Brighton and the new Adventure park as well as other places of interest. We are open to suggestions too!
Whānau Room No Although we do not have a dedicated whanau room, we encourage family and friends to be actively involved in all aspects of our resident's life here at Victoria Care.
Māori Kaupapa Yes Our policy is to provide a service which acknowledges and respects the cultural and spiritual needs of each individual resident in our care. We recognise the principles of the Treaty of Waitangi - partnership, participation, and protection - which must under pin any health strategies we develop. We acknowledge taha wairua (spiritual), taha hinengaro (mental), taha tinana (physical), and taha whanau (family), as the cultural basis for provision of services to Maori.
Residents Committee No We do however have monthly resident's meetings.
Newsletter Yes Quarterley.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Rural Setting No We are located near central Christchurch, but are very peaceful and homely.
Smoking Permitted Yes In designated areas only.
Semi-Secure Yes
Updated: 7 Dec 2023
Special Features
Special Features
Victoria Care complex offers all the benefits of a care facility, including entertainment, activities and companionship. Situated among peaceful gardens in the heart of bustling Christchurch, our grounds spacious and the design of the home incorporates a number of sheltered courtyard areas, many with raised gardens surrounded by seating, onto which the rooms face. Other garden seating is provided under the large walnut tree at the end of the property.

With individual and personalized care in comfortable, homely surroundings living at Victoria Care takes the worry away and allows you to relax and enjoy the good things in life - friendship and fun. The site is fitted with accessibility ramps and safety grab rails, wide corridors, and smoke detectors with water sprinklers.
Updated: 7 Dec 2023
Interests & Activities
Interests & Activities
There’s plenty to do for those who are in the mood for recreation – arts and crafts, exercise groups, music and guest speakers, just to mention a few. There are small lounges around the home and a kitchenette where residents and visitors can make a cuppa whenever it suits. Residents are very much encouraged to maintain friendships and activities outside the home.

The Activity programme is co-ordinated by our Activities co-ordinator and includes:

Baking Days, BBQs, Board games, Bowls, Canine friends - animal visitors visit the home, Companion Club, Concerts (we offer the opportunity to go to concerts at various venues), Creativity Sessions/Art and Craft, Entertainers, Exercises to suit all levels, Games, Garden Walks, Guest Speakers, Happy Hour, Housie, Indoor Games, Jigsaws, Library Trolley, Minibus Outings, Mini Golf, Movies
Newspaper Reading, Outings for coffee or to the pub, Pamper Sessions, Pastoral Care, Quizzes, Religious Services, Sing-a-longs, Videos... And anything else anyone comes up with!!

The birthdays and anniversaries of residents are very special and we would like to recognise them provided residents agree. Christmas, New Year, and Easter are especially happy and meaningful times of the year too, and we enjoy celebrating them. We will also celebrate other traditional events and local community occasions.

There are frequent outings, as Victoria Care is just a few blocks away from North Hagley Park, the Botanic Gardens and the central city shops. With regular walks to places such as the library, coffee shop and the pub for a game of pool and chips to ensure that the central city is enjoyed. Van outings go further afield to places such as the Groynes, New Brighton and visiting Llamas on a farm. Residents suggestions are always welcome.
Updated: 7 Dec 2023
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not This core care package covers: Accommodation, meals, cleaning and laundry; Nursing, personal care and other health services if prescribed by a doctor; GP visits on a minimum 3 monthly and an as-needed basis; All prescribed medication costs (Pharmac approved); An Activities programme. Please contact our Facility Manager for further details.
Staffing qualifications and details Good ratio of staff to residents and is always being reviewed as needs change. Many of our staff are long serving and experienced. We are a friendly team.
Details about meals All meals are cooked on site, home baking for morning and afternoon teas. Nutritious main meals are served in the dining room. Emphasis is always on a tasty menu of good old-fashioned family favourites. Individual food preferences are catered for as much as possible. Special occasions catered for well e.g. 100 yr birthday parties. Our suppliers have told us they would come and eat here as we buy the best variety of food available! We are able to provide a meal for family provided we have notice, there may be a small charge for this.
Updated: 7 Dec 2023
Languages Spoken
Languages Spoken
Language Status Details
Dutch Yes
English Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Interpreter Yes Can be accessed if required.
Tagalog Yes
Tamil Yes
Updated: 7 Dec 2023
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes Monthly services
Baptist Yes Monthly services
Christian Yes
Denominations/Faiths represented Yes Other religious denominations are available on request. Please let our manager know if you wish to access these.
Inter denominational Yes We have visiting clergy from Anglican, Baptist, Roman Catholic and Presbyterian churches
Presbyterian Yes Monthly services
Roman Catholic Yes Individual Roman Catholic Communion is held as required.
Salvation Army Yes Our Chaplin is available on call.
(Other comments) Yes Each resident's cultural and spiritual beliefs and practices are recognised and respected, and reflected in their care plans. Family/whanau consultation, and participation, in care is welcomed. Reasonable efforts are made to enable special cultural and spiritual beliefs and practices in relation to diet, dress, and special events to be fulfilled. Spiritual and cultural beliefs and practices are recognised and respected in relation to death, dying, and grief.
Updated: 7 Dec 2023
Location Distance Details
Public Transport 0.03 Km The bus stop is right outside that will take you into the city or out into the suburbs.
Shops 0.50 Km Cafe on the corner
Mall 2.00 Km We are also close to a number of suburban malls such as The Palms, Riccarton and Merivale Mall
Parks 2.00 Km Hagley Park
Library 2.00 Km Central Library, we also have an in-house library run by our Activities Officer who changes the books monthly.
Updated: 7 Dec 2023
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 7 Dec 2023
What's New
What's New
Facility Image

Our home has been revamped to become a modern, light, bright and airy unit with up to date artwork and access to seating in the garden areas being updated.

Updated: 7 Dec 2023

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.