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My Mum was put into Rimu Park for approx 3 weeks before being assessed needing more secure dementia care. My initial reaction on entering Rimu Park was the friendly service and graciousness of the staff. Norman the Manager was fantastic to deal with throughout my Mother's stay and Pania was wonderful keeping us all informed as well. Its a shame they didn't have any dementia beds free however we can't thank the team at Radius enough for their exceptional care with my mother during her stay. They have given her 1:1 care, put up pictures in her room from the home that she liked and generally gone the extra mile. Very impressed with the Manager being so approachable and contactable. They offer packed lunches if you take your parents out for the day too - great service! Thanks guys and sorry we are having to move to another more secure facility.
We very much appreciate you review. We strive to achieve the highest level of care and cooperation with all families and their loved ones. It has been a pleasure having the privilege of caring for your mother during her stay with us as part of our Rimu Park family. kind regards
Norman Hamilton, Facility Manager
I have currentlky just lost my brither wh ostayed at Rimu Park at Kamo.
Words are not enough to say how they trated and cared for my brother, how impectable and clean the room was and also the staffed looked after us by proving tea, coffee biscuits muffins all with bone china cups etc.
I would highly recommend Rimu Park and the staff even sag a song for when my brother had passed away and the funerla home came and got him. I very very humble to have just great pleasure to be in this company and felt very cared for and loved by each and every one.
Thank you Barb
Thank you for your kind words, we very much appreciate your feedback.
Norman Hamilton - Facility Manager
Wasn’t overly impressed with the care of my elderly father. One morning found him sitting in his chair, had been taken out of his bed. Was the start of winter we couldn’t find remote for heat pump, he had no blankets on, my dad doesn’t complain but he said he was cold so we put blankets on him, it was nearly an hour before we could get anyone to come wash and dress him. His lovely sheepskin slippers went missing. I believe they are only alowed 3 nappies per day, that includes night. We finally got him transferred to another home. He left Radius Rimu Park, Whangarei with a chest infection. Red raw in his private parts and a split bottom. Various other requested were made by the family to help with his care as he suffered with back problems but we got tired of repeating ourselves.
We are sorry to hear you were disappointed with the care your Father received at Rimu Park.
We take all reviews very seriously and encourage you to contact myself directly with any further information if you wish to.
I'd like to bring to your attention some
staff whom work in the Radius Rimu Park
facility Whangarei who've been
exceptionally amazing. In particular
(Name removed for privacy) and the staff that work
tirelessly to provide a high standard of
care for the residents. (Name removed for privacy) has been
very supportive and helpful throughout
our Mother's time in the facility. We
find her to be professional and
empathetic at all times and are grateful
that she is always available for a chat.
My name is Geoff Pointon, I'm the oldest
son of (Name removed for privacy) a resident of the
facility in Whangarei. Recently our
Mother turned 90 on June 21st. I
surprised her by flying over from
Western Australia where I live. To mark
this special occasion to be with her.
The kitchen prepared and catered an
impressive full birthday banquet for all
the staff friends family and residents
to enjoy. Mum was made to feel special
and important on her birthday, thank
I'd like to extend my sincere gratitude
to the cook and kitchen staff whom baked
a delicious birthday cake!
We are also grateful for the continuous
updates on Mums health and progress from
the Nursing/Care and support staff. This
is reassuring as we live so far away and
like to keep up with how she is doing on
a regular basis.
Thank you and kindest regards
Please confirm with staff member and resident whether they wish their names to be published in post. Otherwise names will be removed for post
|May Bring Own Furniture||Yes|
|Pets In Residence||Yes|
|Phone Access In Own Room||Yes|
|Provide End of Life/Palliative Care||Yes|
|Palliative Care Contract||Yes|
|Policy for management of challenging behaviour||Yes|
|Updated: 26 Mar 2018|
|Bingo, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Chapel, Church, Classical Music, Craft, Electric beds, Entertainers, Entertainment, Exercises, Games, Garden, Gardening, Sing-a-longs, Singing, Shopping, Quizzes, Pianist, Newspaper reading, Movies, Happy Hour, Advocate, Big print books|
|Updated: 26 Mar 2018|
|Maori - Te Reo||Yes|
|Updated: 26 Mar 2018|