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Radius Rimu Park

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At a glance
Name
Radius Rimu Park
Category
Respite & Carer Support/Short Stay
Address
297 Kamo Road
Kamo
Whangarei
Postal Address
297 Kamo Road
Whau Valley
Whangarei 0112
DHB
Northland
Phone
(09) 437 3933
Fax
(09) 437 3971
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Norman Hamilton - 09 437 3933
Owner
Radius Care Ltd - 093531160
Other services
Photos
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Add your own review for this service

New Dementia Garden

Morning Norman, I just need to say what a beautiful opening for remembrance garden yesterday.
It was very touching +emotional. So proud to have witnessed the garden development thanks to Anne and you taking it on board. It is huge inroads to see dementia+ mental health being given the same rewards as non-dementia residents. Despite residents not being able to verbalise we as family know they aware of nice environments.
( our family member) smiles at the orange smocks even if they not looking which displays trust+ joy as knows he is safe with them.
The renovations and outdoor Areas are a credit to you all involved. In 13 months of (our family member) being a resident the changes are huge in refreshing the Care home. I love the staff in Dementia Unit. They are so kind+ loving. We have been lucky with the quality care received from both sides.
Thank you Sandy O'Callaghan+ family.
Can't wait to show Kerri the garden when up next.
Cheers for the hard work.


Provider response:

Hi Sandy

Many thanks for the above comments - it was truly an amazing day

regards

Norman
Facility Manager


Moderator response:

Resident’ s name removed for privacy.
Moderator

Thank you

My Mum was put into Rimu Park for approx 3 weeks before being assessed needing more secure dementia care. My initial reaction on entering Rimu Park was the friendly service and graciousness of the staff. Norman the Manager was fantastic to deal with throughout my Mother's stay and Pania was wonderful keeping us all informed as well. Its a shame they didn't have any dementia beds free however we can't thank the team at Radius enough for their exceptional care with my mother during her stay. They have given her 1:1 care, put up pictures in her room from the home that she liked and generally gone the extra mile. Very impressed with the Manager being so approachable and contactable. They offer packed lunches if you take your parents out for the day too - great service! Thanks guys and sorry we are having to move to another more secure facility.


Provider response:

We very much appreciate you review. We strive to achieve the highest level of care and cooperation with all families and their loved ones. It has been a pleasure having the privilege of caring for your mother during her stay with us as part of our Rimu Park family. kind regards

Norman Hamilton, Facility Manager

care

I have currentlky just lost my brither wh ostayed at Rimu Park at Kamo.

Words are not enough to say how they trated and cared for my brother, how impectable and clean the room was and also the staffed looked after us by proving tea, coffee biscuits muffins all with bone china cups etc.

I would highly recommend Rimu Park and the staff even sag a song for when my brother had passed away and the funerla home came and got him. I very very humble to have just great pleasure to be in this company and felt very cared for and loved by each and every one.
Thank you Barb


Provider response:

Thank you for your kind words, we very much appreciate your feedback.
Norman Hamilton - Facility Manager

Disappointed

Wasn’t overly impressed with the care of my elderly father. One morning found him sitting in his chair, had been taken out of his bed. Was the start of winter we couldn’t find remote for heat pump, he had no blankets on, my dad doesn’t complain but he said he was cold so we put blankets on him, it was nearly an hour before we could get anyone to come wash and dress him. His lovely sheepskin slippers went missing. I believe they are only alowed 3 nappies per day, that includes night. We finally got him transferred to another home. He left Radius Rimu Park, Whangarei with a chest infection. Red raw in his private parts and a split bottom. Various other requested were made by the family to help with his care as he suffered with back problems but we got tired of repeating ourselves.


Provider response:

We are sorry to hear you were disappointed with the care your Father received at Rimu Park.
We take all reviews very seriously and encourage you to contact myself directly with any further information if you wish to.

Yours Sincerely

Norman Hamilton
Facility Manager

Great care of Mum

I'd like to bring to your attention some
staff whom work in the Radius Rimu Park
facility Whangarei who've been
exceptionally amazing. In particular
(Name removed for privacy) and the staff that work
tirelessly to provide a high standard of
care for the residents. (Name removed for privacy) has been
very supportive and helpful throughout
our Mother's time in the facility. We
find her to be professional and
empathetic at all times and are grateful
that she is always available for a chat.

My name is Geoff Pointon, I'm the oldest
son of (Name removed for privacy) a resident of the
facility in Whangarei. Recently our
Mother turned 90 on June 21st. I
surprised her by flying over from
Western Australia where I live. To mark
this special occasion to be with her.
The kitchen prepared and catered an
impressive full birthday banquet for all
the staff friends family and residents
to enjoy. Mum was made to feel special
and important on her birthday, thank
you!

I'd like to extend my sincere gratitude
to the cook and kitchen staff whom baked
a delicious birthday cake!

We are also grateful for the continuous
updates on Mums health and progress from
the Nursing/Care and support staff. This
is reassuring as we live so far away and
like to keep up with how she is doing on
a regular basis.


Thank you and kindest regards
Geoff Pointon


Moderator response:

Please confirm with staff member and resident whether they wish their names to be published in post. Otherwise names will be removed for post

Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes
Single Rooms Yes
Pets In Residence Yes
Phone Access In Own Room Yes
Wifi Yes
Lounges/seating areas Yes
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Outings Yes
Maori Kaupapa Yes
Residents Committee Yes
Policy for management of challenging behaviour Yes
Smoking Permitted Yes
Updated: 26 Mar 2018
Interests & Activities
Interests & Activities
Bingo, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Chapel, Church, Classical Music, Craft, Electric beds, Entertainers, Entertainment, Exercises, Games, Garden, Gardening, Sing-a-longs, Singing, Shopping, Quizzes, Pianist, Newspaper reading, Movies, Happy Hour, Advocate, Big print books
Updated: 26 Mar 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Fijian Yes
Fijian Indian Yes
Maori - Te Reo Yes
Nepali Yes
Punjabi Yes
Updated: 26 Mar 2018


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