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Radius Rimu Park - Manuka Wing

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Information Pack
At a glance
Vacancy
Yes
Name
Radius Rimu Park
Category
Psychogeriatric Care
Address
297 Kamo Road
Kamo
Whangarei
Postal Address
297 Kamo Road
Whau Valley
Whangarei 0112
DHB
Northland
Phone
(09) 437 3933
Fax
(09) 437 3971
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Norman Hamilton - 09 437 3933
Owner
Radius Care Ltd - 093531160
Other services
Photos
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Radius Rimu Park Information Pack 2018 Radius Rimu Park Information Pack 2018 Radius Rimu Park Information Pack 2018

Please download our Information Pack. Feel free to get in touch with a Radius Care team member if you have any questions.

Add your own review for this service

New Dementia Garden

Morning Norman, I just need to say what a beautiful opening for remembrance garden yesterday.
It was very touching +emotional. So proud to have witnessed the garden development thanks to Anne and you taking it on board. It is huge inroads to see dementia+ mental health being given the same rewards as non-dementia residents. Despite residents not being able to verbalise we as family know they aware of nice environments.
( our family member) smiles at the orange smocks even if they not looking which displays trust+ joy as knows he is safe with them.
The renovations and outdoor Areas are a credit to you all involved. In 13 months of (our family member) being a resident the changes are huge in refreshing the Care home. I love the staff in Dementia Unit. They are so kind+ loving. We have been lucky with the quality care received from both sides.
Thank you Sandy O'Callaghan+ family.
Can't wait to show Kerri the garden when up next.
Cheers for the hard work.


Provider response:

Hi Sandy

Many thanks for the above comments - it was truly an amazing day

regards

Norman
Facility Manager


Moderator response:

Resident’ s name removed for privacy.
Moderator

Thank you

My Mum was put into Rimu Park for approx 3 weeks before being assessed needing more secure dementia care. My initial reaction on entering Rimu Park was the friendly service and graciousness of the staff. Norman the Manager was fantastic to deal with throughout my Mother's stay and Pania was wonderful keeping us all informed as well. Its a shame they didn't have any dementia beds free however we can't thank the team at Radius enough for their exceptional care with my mother during her stay. They have given her 1:1 care, put up pictures in her room from the home that she liked and generally gone the extra mile. Very impressed with the Manager being so approachable and contactable. They offer packed lunches if you take your parents out for the day too - great service! Thanks guys and sorry we are having to move to another more secure facility.


Provider response:

We very much appreciate you review. We strive to achieve the highest level of care and cooperation with all families and their loved ones. It has been a pleasure having the privilege of caring for your mother during her stay with us as part of our Rimu Park family. kind regards

Norman Hamilton, Facility Manager

care

I have currentlky just lost my brither wh ostayed at Rimu Park at Kamo.

Words are not enough to say how they trated and cared for my brother, how impectable and clean the room was and also the staffed looked after us by proving tea, coffee biscuits muffins all with bone china cups etc.

I would highly recommend Rimu Park and the staff even sag a song for when my brother had passed away and the funerla home came and got him. I very very humble to have just great pleasure to be in this company and felt very cared for and loved by each and every one.
Thank you Barb


Provider response:

Thank you for your kind words, we very much appreciate your feedback.
Norman Hamilton - Facility Manager

Disappointed

Wasn’t overly impressed with the care of my elderly father. One morning found him sitting in his chair, had been taken out of his bed. Was the start of winter we couldn’t find remote for heat pump, he had no blankets on, my dad doesn’t complain but he said he was cold so we put blankets on him, it was nearly an hour before we could get anyone to come wash and dress him. His lovely sheepskin slippers went missing. I believe they are only alowed 3 nappies per day, that includes night. We finally got him transferred to another home. He left Radius Rimu Park, Whangarei with a chest infection. Red raw in his private parts and a split bottom. Various other requested were made by the family to help with his care as he suffered with back problems but we got tired of repeating ourselves.


Provider response:

We are sorry to hear you were disappointed with the care your Father received at Rimu Park.
We take all reviews very seriously and encourage you to contact myself directly with any further information if you wish to.

Yours Sincerely

Norman Hamilton
Facility Manager

Great care of Mum

I'd like to bring to your attention some
staff whom work in the Radius Rimu Park
facility Whangarei who've been
exceptionally amazing. In particular
(Name removed for privacy) and the staff that work
tirelessly to provide a high standard of
care for the residents. (Name removed for privacy) has been
very supportive and helpful throughout
our Mother's time in the facility. We
find her to be professional and
empathetic at all times and are grateful
that she is always available for a chat.

My name is Geoff Pointon, I'm the oldest
son of (Name removed for privacy) a resident of the
facility in Whangarei. Recently our
Mother turned 90 on June 21st. I
surprised her by flying over from
Western Australia where I live. To mark
this special occasion to be with her.
The kitchen prepared and catered an
impressive full birthday banquet for all
the staff friends family and residents
to enjoy. Mum was made to feel special
and important on her birthday, thank
you!

I'd like to extend my sincere gratitude
to the cook and kitchen staff whom baked
a delicious birthday cake!

We are also grateful for the continuous
updates on Mums health and progress from
the Nursing/Care and support staff. This
is reassuring as we live so far away and
like to keep up with how she is doing on
a regular basis.


Thank you and kindest regards
Geoff Pointon


Moderator response:

Please confirm with staff member and resident whether they wish their names to be published in post. Otherwise names will be removed for post

Description
Encompassed by beautifully landscaped grounds and mature trees, Radius Rimu Park offers a tranquil rest home and private hospital care. Just 10 minutes from Whangarei’s CBD, Radius Rimu Park is situated in the heart of Kamo.

Extensively landscaped courtyards, planter boxes, and sensory gardens offer peaceful places for family and friends to come together.

There are lots of spacious lounges, large screen TV’s and helpful friendly staff make Radius Rimu Park a home away from home.

Individual rooms can be decorated according to personal taste and residents can even bring pieces of furniture to make it their own special private place.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 15 Dec 2010
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 20
Vacancy Yes
Well furnished, highly staffed with experienced staff who fully supports and assists the needs of the clients with specific behavioural issues.
Impending vacancy Yes - 5
Additional Room CostsUnknown
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 24 Jul 2019
Testimonials
Testimonials
Dear Bob,

I have been asked to pass on thanks from residents for you care of them over the last few nights. You have impressed a lot of residents who have witnessed your willingness to 'muck in' during these difficult times, and to do a fine job of caring for them.

In particular, Ann Capey has said that you treated her with great kindness, gentleness and dignity as you tended to her, and she was very grateful for your help. She said you were 'absolutely wonderful!' and wanted me to be sure to pass on her sentiments. She also mentioned that you spent time with her when she needed company, and that made her feel valued. I think you have become her favourite caregiver!

You also had high praise from Ken and Lillian Mason. Lillian said that you made her feel completely at ease about having a man tend to her needs, and used very similar words to those that Ann used when talking about your care of her. She was full of superlatives! Ken added that his admiration for you had grown in 'leaps and bounds' because of your demonstrated kindness and caring. They both commented that, as a bonus, they have enjoyed getting to know you better.

You have done a wonderful job, Bob, and the residents you cared for have appreciated your kindnesses very much.

Kind Regards.
Updated: 22 Feb 2012
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes 24 hour registered nurse cover. Facility manager is also a registered nurse.
Nurse Practitioner No Gerontology nurse specialist available through Northland DHB
Physiotherapist Yes An experienced physiotherapy assistant is on the floor several days a week under the guidance of the registered physiotherapist. Registered physiotherapist visits weekly.
Diversional Therapist Yes Our diversional therapist has specialist dementia training.
Activities Co-ordinator Yes
Hairdresser Yes
Podiatrist Yes
Dietitian Yes
Accredited Visitors Yes
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Updated: 7 Jun 2013
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes RN on site
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes Available through DHB
Stomal Therapy Yes All RN's are trained in stoma care
ACC Rehabilitation Yes
Tracheotomy Care Yes
Infection Control Yes We have an infection control nurse on site and liaise closely with the co-ordinator at DHB
Surgical Followup Yes
Psychiatric Care Yes
Updated: 10 Jul 2019
Interests & Activities
Interests & Activities
Activity programme, Age Concern, Alzheimer's Society, Art, BBQ, Big print books, Bingo, Board games, Breakfast in bed, Canine friends, Cards, Care and Craft, Children, Church, Classical Music, Concerts, Craft, Dancing, Digital camera, Entertainers, Entertainment, Exercises, Games, Garden, Happy Hour, Indoor Games, Jigsaw, Library, Minibus, Music, Movies, Music, Movies, Music, Movies, Music, Newspaper reading, Outings, Parkinson's Society, Pastoral care, Pianist, Picnic facilities, Quizzes, Reading, RSA, Shopping, Sing-a-longs, Singing, Sky TV, Videos
Updated: 19 Jan 2012
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Weekly services
Baptist Yes Available as required
Brethren Yes Available as required
Christian Yes Available as required
Denominations/Faiths represented Yes
Inter denominational Yes
Methodist Yes Available as required
Presbyterian Yes Available as required
Ratana Yes Available as required
Roman Catholic Yes regular visits from local priests
Salvation Army Yes Regular visits and entertainment
(Other comments) No We do not discriminate against any religion and will do our best to meet specific needs.
Updated: 19 Jan 2012
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 19 Jan 2012

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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