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Flaxmore Lifecare

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At a glance
Name
Flaxmore Lifecare
Category
Respite & Carer Support/Short Stay
Address
8 Clifford Ave
Bishopdale
Nelson
Postal Address
8 Clifford Avenue
Bishopdale
Nelson 7011
DHB
Nelson Marlborough
Phone
(03) 546 9324
Fax
(03) 546 9321
Mobile
035469324
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Stephanie Murch - (03) 546 9324
Owner
Heritage Lifecare - 04 901 2310
Other services
Photos
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Description
Nestled in the quiet, leafy suburb of Bishopdale, Flaxmore Lifecare is proud to offer personalised dementia care. Our dedicated and experienced team are here to attend to both your everyday and urgent requirements. We believe in providing personable, compassionate, safe, respectful care, focusing on each person and their interests, preferences and individual needs - thereby adding value to the quality of everyday living.

Flaxmore also offers respite care, a great way for you and your loved one to have a planned break. A respite stay can be anything from a few days to a few weeks. It is also a good way to see if you like Flaxmore Care Home and want to plan to gradually introduce the person you love, into our long term care if that is what they need.

We have three different areas within our Care Home:
Teal with 15 Beds
Maitai with 23 Beds
Redwood with 12 Beds (Men only area)

We know it is very important to offer choices and to really listen to what our residents and their families want. Recognising the individual needs of our residents and to promote a friendly and comfortable environment is an important part of our philosophy. Respecting the dignity, beliefs and culture of all helps us make each day the best it can be.

Did you know that Flaxmore is the only care home in the Nelson region to have been awarded the highest independent Ministry of Health Certification Audit standard for the quality of its care? By using respite at Flaxmore you can see for yourself the quality of care we provide.

We would be delighted to have the opportunity to talk with you about our care. Please phoneStephanie Murch, our Facility Manager, on (03) 546 9324 or 027 267 3161 after hours to arrange a tour of Flaxmore or to book respite.
Testimonials
Testimonials
Comments from our Residents/Family Survey 2014:

"I just wish to thank you and everyone on your team sincerely, for the care you have provided for my father. The level of care is of the highest standard, but most noticably it is actual care in the other sense. The way staff will pop in on their way home to say good bye. The kindness and respect every person shows. The way you all make the place feel like a home filled with family. All the extras you do. I really dont know how to thank you enough and my appreciation extends further than the few examples I write of. Every single staff member seems to go above and byond the call of duty. Thank you so very much."

"Everything about this home is wonderful. The care, staff and management. It's a home away from home for residents."

"Great carers/nurses/staff who care. Good attention to detail. Clean and Calm environment with a gentle carers."

"It is obvious that the staff are well trained in Dementia care and chosen for their character traits. The care truly goes into the 'care' as opposed to drugs and buildings."

"Thank you for the care of my wife. The care is excellent. It is a new way of life for her, and her family think you are doing a wonderful job in caring for her and overall everything about the home is excellent."

"My husband is happy and so well cared for at Flaxmore. This means a lot to us both. Our time together is very precious. We especially appreciate the cheerful, peaceful atmosphere at Flaxmore, its pleasant gardens and surroundings and above all the wonderful spirit of the staff-their courtesy, competence and sheer kindness."

Additionally, an expert opinion:

“You’re right to pursue the value of respite care that is delivered in a measured proactive fashion, rather than in response to crisis. People with dementia deserve to live at home for as long as possible and most wish to do so, and this means supporting their families to cope with the demands of what is often referred to as the 36 hour day. The provision of respite care helps them do this by giving them a reassuring break knowing their relative is being cared for in a safe and supportive setting. However the time to do this is not when the carer is exhausted and on the cusp of crisis, for this is when frustration and resentment is in the air and we’re responding to suffering - not providing timely, appropriate compassionate support.

At Flaxmore Care Home our respite care is planned, flexible and promotes well-being for all before crises are reached and that is how it should be if we are going to help people with dementia live well.”

Professor Graham Stokes
Global Director of Dementia Care
Honorary Visiting Professor of Person-Centred Dementia Care, University of Bradford
Corporate Centre Medical
Updated: 20 Mar 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Nurse Practitioner Yes
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Available by referral.
Occupational Therapist Yes As required.
Social Worker (on site) Yes Support Works are our local NASC team
Diversional Therapist Yes Our Activities staff works tirelessly to create a stimulating activity calendar, tailored to each person.
Activities Co-ordinator Yes Our activities assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits on a regular basis and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits monthly or on request.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs. Meals can also be delivered.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Flaxmore.
Chaplain/Spiritual Advisor Yes We have church services weekly to suit each denomination, and various religious groups can be arranged to visit to provide services for all of our residents.
Other Personnel Yes Flaxmore has a range of services available, such as Allied Health Professionals as needed and a GP who visits regularly and is also available on call. Additionally, appointment transportation, pharmacy and medication administration, housekeeping and laundry services, speech therapy, and interpreter services are available. We are able to arrange extra for our residents if required.
Updated: 20 Mar 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self-funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 20 Mar 2019
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Rooms are fully furnished and we encourage residents to personalize their rooms. We understand the importance of making it feel like home.
Single Rooms Yes Rooms are equipped with a nurse call system, personal heater, stereo system, spacious showers, and safety grab rails. Freeview TV and Sky TV access is available.
Rooms suitable for a couple Yes Separate rooms have been set aside for couples so they can be side by side.
Ensuite No We have 6 rooms with a shared bathroom and everyone is in close proximity to bathroom facilities. All rooms have a small vanity unit for privacy.
Alcohol Permitted Yes Monitored together with GP guidance.
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Wifi Yes Available for residents.
Cater for under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Lounges/seating areas Yes Our home is seperated into 3 small areas. Within each area is a communal lounge and/or conservatory with comfortable seating, a television and music available. Each lounge leads onto a safe enclosed garden where people are free to wander at will. The area is large enough for residents to run meetings, invite guests and partake in a variety of organised functions.
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Male residents only No However, in consultation with our GPs and specialist services, we have a small unit just for men where they are able to be very blokesy and watch sport on TV as much as they like!
Primary Health Funded Short Term Care No You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes As part of the activities programme, regular trips are provided to the local community. These can include shopping, sightseeing and picnics.
Whanau Room Yes
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings.
Family Committee No We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Rural Setting Yes A semi rural-suburban setting, as Flaxmore sits at the foot of the Grampians in Bishopdale.
Smoking Permitted Yes We have a designated smoking area.
Semi-Secure Yes
Updated: 20 Mar 2019
Special Features
Special Features
Flaxmore Lifecare offers all the benefits of a care facility, including entertainment, activities and companionship. We are very proud to be the only aged care facility in the whole of Nelson to have attained a 4 year certification in the Ministry of Health Certification Audit. The site provides paraplegic toilets, and separate dining room and lounge facilities, and is fitted with accessibility ramps and safety grab rails, wide corridors, and smoke detectors with water sprinklers.

Boasting magnificent landscaped and vegetable gardens, Flaxmore includes a BBQ area and outdoor seating for quiet and peaceful relaxing. We take pride in being warm and friendly and have become renowned for our cheerful atmosphere, and enjoy the informality and usual 'comings and goings' of a family home. A variety of things happen on a typical day, for example, on many days of the week family, friends and children drop in and spend time with their relative. Sometimes they may join us for Happy Hour or a game or activity that is happening, or just a chat and a cup of tea.
Updated: 20 Mar 2019
Additional Information
Additional Information
TopicDetails
Details about Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Qualifications and Details Flaxmore meets all recommended staffing levels for residential care.
Associated Complexes We are part of Heritage Lifecare, a specialist aged care provider.
What's included in your fees and what's not A government subsidy may be available for part or all of your care.
Updated: 20 Mar 2019
Interests & Activities
Interests & Activities
Flaxmore has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinator focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression.

We provide a library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano and Sky TV is also available in the main lounges.

Here are just some of the activities and interests of residents which arise on a regular basis:

Cooking, Board Games, Crosswords & Quizzes, Gardening, Indoor Bowls, Movies, Music, Parties, Crafts, Live Entertainment, Newspaper Reading.

There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.
Updated: 20 Mar 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
English Yes
Hindi Yes
Interpreter Yes We have access to an interpreter service.
Maori - Te Reo Yes
Punjabi Yes
Samoan Yes
Thai Yes
Tongan Yes
Updated: 20 Mar 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Denominations/Faiths represented Yes We are able to accommodate our residents' spiritual needs as requested. A spiritual advisor, chaplaincy and church services are available.
Inter denominational Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
Updated: 20 Mar 2019
Distances
Distances
LocationDistanceDetails
Public Transport 0.50 km There is public transport available with a bus stop about 7 minutes walk from Flaxmore Care Home
Shops 0.50 km We are a short car journey from central Nelson City
Mall 3.00 km Richmond Shoppng Mall and Nelson malls
Parks   There is a small reserve next to Flaxmore Care Home
Library   We have our own library on site, with many books and magazines available for our residents to enjoy.
Updated: 20 Mar 2019


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