At a glance
- Deethu Devasia
- Heritage Lifecare
When it comes to everyday life, Flaxmore makes it easy with respite and personalised dementia care. The well-appointed rooms all look out onto sheltered courtyards or landscaped gardens and come complete with a 24-hour call bell system, WiFi .
Light, bright and welcoming, Flaxmore is set amongst the leafy suburb of Bishopdale, just a hop, skip and jump from the Nelson city centre.
We offer everything from hairdressing to speech therapy, physiotherapy, church services and podiatry. We have a range of recreational activities including board games, gardening, crafts, cooking and indoor bowls. Our facility van is also always on hand for outings.
|Contract with DHB||Yes|
|Updated: 20 Jul 2017|
Bed and Vacancy Details
|Approximate number of beds at this level of care||47|
|Premium Room Charges||No|
|MOH Certification and Audit Report||View MOH certification and audit report (opens in a new tab)|
|Extra admission requirements due to COVID-19||Yes|
|Updated: 25 May 2022|
|Comments from our Residents/Family Survey 2014:
"I just wish to thank you and everyone on your team sincerely, for the care you have provided for my father. The level of care is of the highest standard, but most noticably it is actual care in the other sense. The way staff will pop in on their way home to say good bye. The kindness and respect every person shows. The way you all make the place feel like a home filled with family. All the extras you do. I really dont know how to thank you enough and my appreciation extends further than the few examples I write of. Every single staff member seems to go above and byond the call of duty. Thank you so very much."
"Everything about this home is wonderful. The care, staff and management. It's a home away from home for residents."
"Great carers/nurses/staff who care. Good attention to detail. Clean and Calm environment with a gentle carers."
"It is obvious that the staff are well trained in Dementia care and chosen for their character traits. The care truly goes into the 'care' as opposed to drugs and buildings."
"Thank you for the care of my wife. The care is excellent. It is a new way of life for her, and her family think you are doing a wonderful job in caring for her and overall everything about the home is excellent."
"My husband is happy and so well cared for at Flaxmore. This means a lot to us both. Our time together is very precious. We especially appreciate the cheerful, peaceful atmosphere at Flaxmore, its pleasant gardens and surroundings and above all the wonderful spirit of the staff-their courtesy, competence and sheer kindness."
Additionally, an expert opinion:
“You’re right to pursue the value of respite care that is delivered in a measured proactive fashion, rather than in response to crisis. People with dementia deserve to live at home for as long as possible and most wish to do so, and this means supporting their families to cope with the demands of what is often referred to as the 36 hour day. The provision of respite care helps them do this by giving them a reassuring break knowing their relative is being cared for in a safe and supportive setting. However the time to do this is not when the carer is exhausted and on the cusp of crisis, for this is when frustration and resentment is in the air and we’re responding to suffering - not providing timely, appropriate compassionate support.
At Flaxmore Care Home our respite care is planned, flexible and promotes well-being for all before crises are reached and that is how it should be if we are going to help people with dementia live well.”
Professor Graham Stokes
Global Director of Dementia Care
Honorary Visiting Professor of Person-Centred Dementia Care, University of Bradford
Corporate Centre Medical
|Updated: 15 Nov 2018|
|Type||Hours Per Week||Status||Details|
|Registered Nurse||Yes||We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.|
|Healthcare Assistants/Caregivers||Yes||Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.|
|Physiotherapist||Yes||Available by referral.|
|Occupational Therapist||Yes||As required.|
|Social Worker (on site)||Yes||Support Works are our local NASC team|
|Diversional Therapist||Yes||Our Activities staff works tirelessly to create a stimulating activity calendar, tailored to each person.|
|Activities Co-ordinator||Yes||Our activities assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.|
|Hairdresser||Yes||Our hairdresser visits on a regular basis and provides a great service at a reasonable price.|
|Podiatrist||Yes||Our skilled podiatrist visits monthly or on request.|
|Dietitian||Yes||All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs. Meals can also be delivered.|
|Accredited Visitors||Yes||This can be arranged on an individual basis.|
|Kaumatua||Yes||We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Flaxmore.|
|Chaplain/Spiritual Advisor||Yes||We have church services weekly to suit each denomination, and various religious groups can be arranged to visit to provide services for all of our residents.|
|Other Personnel||Yes||Flaxmore has a range of services available, such as Allied Health Professionals as needed and a GP who visits regularly and is also available on call. Additionally, appointment transportation, pharmacy and medication administration, housekeeping and laundry services, speech therapy, and interpreter services are available. We are able to arrange extra for our residents if required.|
|Updated: 15 Nov 2018|
Specialities or Areas of Expertise
|Specialities or Areas of Expertise||Status||Details|
|Oxygen Management||Yes||We have registered nurses on duty 24 hours a day who can provide this level of care.|
|Gastronomy/Nasogastric Management||Yes||We have registered nurses on duty 24 hours a day who can provide this level of care.|
|Palliative Care (Contracted)||Yes||Individual palliative care funding may be available.|
|End of Life/Palliative Care||Yes||It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.|
|Dialysis||Yes||Your special needs can be discussed prior to admission.|
|Wound Care||Yes||We work together with GP's and specialist wound management nurses as required.|
|Diabetic Care||Yes||We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.|
|Continence Advice||Yes||We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.|
|Stomal Therapy||Yes||We manage residents needs and provide a range of products with visits by community nurse specialist on request.|
|Stroke Rehabilitation||Yes||Your special needs can be discussed prior to admission.|
|Tracheotomy Care||Yes||We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.|
|Infection Control||Yes||We meet all infection control standards.|
|Surgical Followup||Yes||We are able to care for people following surgery and provide a range of convalescent care options.|
|Psychiatric Care||Yes||We will provide referrals to other services as required.|
|Community Health||Yes||We link with community health professionals as required.|
|Clinical Management||Yes||Our Clinical Manager, has a wide range of clinical knowledge extending from aged care to enviromental health. Bringingleadership and skill and support to our team.|
|Other Specialties||Yes||Available as required.|
|Updated: 3 Apr 2018|
Respite, Carer Support or other Short Stay
|Respite, Carer Support or other Short Stay||Status||Details|
|Respite||Yes||We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.|
|Carer Support||Yes||We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.|
|Subsidised||Yes||Subsidy may be available.|
|Private Paying||Yes||We welcome people who are self funded or have insurance cover.|
|Booking can be made in advance||Yes||According to bed availability.|
|Updated: 5 Aug 2016|
|May Bring Own Furniture||Yes||Rooms are fully furnished and we encourage residents to personalize their rooms. We understand the importance of making it feel like home.|
|Single Rooms||Yes||Rooms are equipped with a nurse call system, personal heater, stereo system, spacious showers, and safety grab rails. Freeview TV and Sky TV access is available.|
|Rooms suitable for a couple||Yes||Separate rooms have been set aside for couples so they can be side by side.|
|Ensuite||No||We have 6 rooms with a shared toilet and everyone is in close proximity to bathroom facilities. All rooms have a small vanity unit for privacy.|
|Alcohol Permitted||Yes||Monitored together with GP guidance.|
|Pets In Residence||Yes||We have 3 cats residing at Flaxmore|
|Negotiate To Bring Own Pet||Yes||We are happy to discuss options for your pets.|
|Phone Access In Own Room||Yes||You are welcome to have a phone and internet installed at your own cost.|
|Wifi||Yes||Available for residents.|
|Cater for under 65 yrs with Disability||Yes||We can discuss your special needs prior to admission.|
|Lounges/seating areas||Yes||Our home is seperated into 3 small areas. Within each area is a communal lounge and/or conservatory with comfortable seating, a television and music available. Each lounge leads onto a safe enclosed garden where people are free to wander at will. The area is large enough for residents to run meetings, invite guests and partake in a variety of organised functions.|
|Gay / LGBT IQ Friendly||Yes||A no discrimination policy is in place to provide a friendly and caring space for residents.|
|Male residents only||No||However, in consultation with our GPs and specialist services, we have a small unit just for men where they are able to be very blokesy and watch sport on TV as much as they like!|
|Primary Health Funded Short Term Care||No||You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.|
|Provide End of Life/Palliative Care||Yes||It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.|
|Palliative Care Contract||Yes||Individual funding may be available. Ask your GP or the hospital for more details.|
|Day Programme for day stay clients||Yes||It is possible for people to join us during the day and return home at night.|
|Outings||Yes||As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.|
|Maori Kaupapa||Yes||We respect all cultures.|
|Residents Committee||Yes||We have a care home residents group with regular meetings.|
|Family Committee||No||We welcome family input and hold family forums on a regular basis.|
|Newsletter||Yes||The care homes newsletter is published on a regular basis.|
|Policy for management of challenging behaviour||Yes||Our staff are trained to recognise and manage a range of behaviours that residents may have.|
|Confused Residents||Yes||Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.|
|Rural Setting||Yes||A semi rural-suburban setting, as Flaxmore sits at the foot of the Grampians in Bishopdale.|
|Smoking Permitted||Yes||We have a designated smoking area.|
|Updated: 6 Jan 2020|
|Flaxmore Lifecare offers all the benefits of a care facility, including entertainment, activities and companionship. We are very proud to be the only aged care facility in the whole of Nelson to have attained a 3 year certification in the Ministry of Health Certification Audit. The site provides paraplegic toilets, and separate dining room and lounge facilities, and is fitted with accessibility ramps and safety grab rails, wide corridors, and smoke detectors with water sprinklers.
Boasting magnificent landscaped and vegetable gardens, Flaxmore includes a BBQ area and outdoor seating for quiet and peaceful relaxing. We take pride in being warm and friendly and have become renowned for our cheerful atmosphere, and enjoy the informality and usual 'comings and goings' of a family home. A variety of things happen on a typical day, for example, on many days of the week family, friends and children drop in and spend time with their relative. Sometimes they may join us for Happy Hour or a game or activity that is happening, or just a chat and a cup of tea.
|Updated: 24 May 2019|
Interests & Activities
Flaxmore has an extensive repertoire of activities and events 7 days a week , aimed at keeping the body and mind stimulated. Our Activity Coordinator focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression.
We provide a library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano and Sky TV is also available in the main lounges.
Here are just some of the activities and interests of residents which arise on a regular basis:
Cooking, Board Games, Crosswords & Quizzes, Gardening, Indoor Bowls, Movies, Music, Parties, Crafts, Live Entertainment, Newspaper Reading.
There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.
|Updated: 4 Mar 2020|
|What's included in your fees and what's not||A government subsidy may be available for part or all of your care.|
|Staffing qualifications and details||Flaxmore meets all recommended staffing levels for residential care.|
|Details about meals||Our menus are dietitian approved and cater to individual preferences and requirements.|
|Associated Complexes||We are part of Heritage Lifecare, a specialist aged care provider.|
|Updated: 3 Apr 2018|
|Interpreter||Yes||We have access to an interpreter service.|
|Maori - Te Reo||Yes|
|Updated: 15 Nov 2018|
|Denominations/Faiths represented||Yes||We are able to accommodate our residents' spiritual needs as requested. A spiritual advisor, chaplaincy and church services are available.|
|Seventh Day Adventist||Yes|
|Updated: 15 Nov 2018|
|Public Transport||0.50 Km||There is public transport available with a bus stop about 7 minutes walk from Flaxmore Care Home|
|Shops||0.50 Km||We are a short car journey from central Nelson City|
|Mall||3.00 Km||Richmond Shoppng Mall and Nelson malls|
|Parks||There is a small reserve next to Flaxmore Care Home|
|Library||We have our own library on site, with many books and magazines available for our residents to enjoy.|
|Updated: 5 Aug 2016|
Credentials & Membership
|Credentials & Membership RC||Status||Details|
|New Zealand Aged Care Association (NZACA)||Yes|
|Updated: 15 Sep 2020|
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.