Jump to Content

Search our directory

Flaxmore Lifecare

Send me an
Information Pack
At a glance
Flaxmore Lifecare
Respite / short term care
8 Clifford ave
Nelson 7011
Postal Address
Same as above
Nelson Marlborough
View Phone Number
View Email Address
Visit Website
Find us on Facebook
Deethu Devasia
Heritage Lifecare
Other services
Tap to view all photos 1/10

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Make your home at Flaxmore Lifecare

When it comes to everyday life, Flaxmore makes it easy with respite and personalised dementia care. The well-appointed rooms all look out onto sheltered courtyards or landscaped gardens and come complete with a 24-hour call bell system, WiFi and ensuites.

Light, bright and welcoming, Flaxmore is set amongst the leafy suburb of Bishopdale, just a hop, skip and jump from the Nelson city centre.

We offer everything from hairdressing to speech therapy, physiotherapy, church services and podiatry. We have a range of recreational activities including board games, gardening, crafts, cooking and indoor bowls. Our facility van is also always on hand for outings.
Comments from our Residents/Family Survey 2014:

"I just wish to thank you and everyone on your team sincerely, for the care you have provided for my father. The level of care is of the highest standard, but most noticably it is actual care in the other sense. The way staff will pop in on their way home to say good bye. The kindness and respect every person shows. The way you all make the place feel like a home filled with family. All the extras you do. I really dont know how to thank you enough and my appreciation extends further than the few examples I write of. Every single staff member seems to go above and byond the call of duty. Thank you so very much."

"Everything about this home is wonderful. The care, staff and management. It's a home away from home for residents."

"Great carers/nurses/staff who care. Good attention to detail. Clean and Calm environment with a gentle carers."

"It is obvious that the staff are well trained in Dementia care and chosen for their character traits. The care truly goes into the 'care' as opposed to drugs and buildings."

"Thank you for the care of my wife. The care is excellent. It is a new way of life for her, and her family think you are doing a wonderful job in caring for her and overall everything about the home is excellent."

"My husband is happy and so well cared for at Flaxmore. This means a lot to us both. Our time together is very precious. We especially appreciate the cheerful, peaceful atmosphere at Flaxmore, its pleasant gardens and surroundings and above all the wonderful spirit of the staff-their courtesy, competence and sheer kindness."

Additionally, an expert opinion:

“You’re right to pursue the value of respite care that is delivered in a measured proactive fashion, rather than in response to crisis. People with dementia deserve to live at home for as long as possible and most wish to do so, and this means supporting their families to cope with the demands of what is often referred to as the 36 hour day. The provision of respite care helps them do this by giving them a reassuring break knowing their relative is being cared for in a safe and supportive setting. However the time to do this is not when the carer is exhausted and on the cusp of crisis, for this is when frustration and resentment is in the air and we’re responding to suffering - not providing timely, appropriate compassionate support.

At Flaxmore Care Home our respite care is planned, flexible and promotes well-being for all before crises are reached and that is how it should be if we are going to help people with dementia live well.”

Professor Graham Stokes
Global Director of Dementia Care
Honorary Visiting Professor of Person-Centred Dementia Care, University of Bradford
Corporate Centre Medical
Updated: 20 Mar 2019
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not A government subsidy may be available for part or all of your care.
Staffing qualifications and details Flaxmore meets all recommended staffing levels for residential care.
Details about meals Our menus are dietitian approved and cater to individual preferences and requirements.
Associated Complexes We are part of Heritage Lifecare, a specialist aged care provider.
Updated: 20 Mar 2019
Feature Status Details
May Bring Own Furniture Yes Rooms are fully furnished and we encourage residents to personalize their rooms. We understand the importance of making it feel like home.
Single Rooms Yes Rooms are equipped with a nurse call system, personal heater, stereo system, spacious showers, and safety grab rails. Freeview TV and Sky TV access is available.
Rooms suitable for a couple Yes Separate rooms have been set aside for couples so they can be side by side.
Ensuite No We have 6 rooms with a shared bathroom and everyone is in close proximity to bathroom facilities. All rooms have a small vanity unit for privacy.
Alcohol Permitted Yes Monitored together with GP guidance.
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Wifi Yes Available for residents.
Cater for under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Lounges/seating areas Yes Our home is seperated into 3 small areas. Within each area is a communal lounge and/or conservatory with comfortable seating, a television and music available. Each lounge leads onto a safe enclosed garden where people are free to wander at will. The area is large enough for residents to run meetings, invite guests and partake in a variety of organised functions.
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Male residents only No However, in consultation with our GPs and specialist services, we have a small unit just for men where they are able to be very blokesy and watch sport on TV as much as they like!
Primary Health Funded Short Term Care No You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes As part of the activities programme, regular trips are provided to the local community. These can include shopping, sightseeing and picnics.
Whanau Room Yes
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings.
Family Committee No We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Rural Setting Yes A semi rural-suburban setting, as Flaxmore sits at the foot of the Grampians in Bishopdale.
Smoking Permitted Yes We have a designated smoking area.
Semi-Secure Yes
Updated: 20 Mar 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self-funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 20 Mar 2019
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
English Yes
Hindi Yes
Interpreter Yes We have access to an interpreter service.
Maori - Te Reo Yes
Punjabi Yes
Samoan Yes
Thai Yes
Tongan Yes
Updated: 20 Mar 2019