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Te Mana

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Information Pack
At a glance
Vacancy
Yes
Name
Te Mana
Category
Hospital Care
Address
23 Gatman Street
Birkdale
Auckland 0626
Postal Address
Same as above
DHB
Waitemata
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Web
Visit Website
Personnel
Manager
Sharon Chatterton - 021 922 052
Owner
Oceania Healthcare - 0800 333 688
Other services
Photos
Tap to view all photos 1/3

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Level 4 Restrictions - critical visitors only
Te Mana is a place where staff go out of their way to make residents and their families feel welcome. Specialising in Hospital level care, you can have peace of mind knowing we’re equipped to cater to individual needs and provide support for residents who need extra help. Te Mana offers a choice of standard and premium care rooms, so no matter your needs or budget, there are options to suit.

Te Mana offers the following levels of care:

• Rest Home
• Hospital
• Respite
• Palliative/End of Life

We don’t have visiting hours at Te Mana because we know it’s important you stay connected to your community. Just like at home, friends and family can join you anytime for a cuppa and a catch-up. We’re conveniently located close to the motorway, so it’s a breeze for visitors to pop in or get you out and about to local shops and cafes.

Hop in our van for a jaunt, you’ll never know where it will take you next. A scenic drive through the countryside, shopping trips or picnics in the park, there’s an exciting new destination each week. Or if it’s music you’re into, enjoy some me-time listening to your own personalised playlist with our award-winning I Love Music programme.

Oceania is a leading provider of premium healthcare services in New Zealand. With over 40 locations across the country, we’ve been part of local communities for over 50 years. We’re recognised as industry leaders in care, winning awards for innovation, food, staff training and community engagement. When it comes to your care, you know what you like and what you don’t like – and we want to know your preferences too. Because everyone is different, all of our residents get a personalised care plan, so from meals to medications; everything that’s important to you is covered.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 24 May 2021
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 26
Vacancy Yes
We welcome visitors to Te Mana to view what we have to offer.
Impending vacancy Yes - A beautifully refurbished room
Premium Room Charges Some Rooms from $16.00/day up to $20.00/day as at 17 Aug 2021
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 2 Dec 2021
Testimonials
Testimonials
"immediately impressed with warm hearted welcome and exceeds our expectations. Never once during this time were we made to feel that we were an intrusion, but instead treated with much love and respect and shown a level of care, hospitality and professionalism that left us in complete awe" - Daughter of a resident.

"wonderful place for elderly, they feel so comfortable and happy here" - friend of a resident

My Mother is doing really well, the family have noticed a vast improvement in her health already. The family is so pleased and say that there is 'new hope. 'Mum can be difficult but staff are great, they are very friendly and approachable. Jane especially has been wonderful. Mum is very sociable, but is not getting very involved in the activities, but she is being encouraged to try them. I think Te Mana is wonderful and hopes to become a resident one day, "its perfect".
Updated: 24 May 2021
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes 24 hour Registered Nurse staff are on site. We have 2 on morning and afternoon and one during the night. Our Clinical Manager is also a Registered Nurses working Mon - Fri 8.30-5pm and Oncall
Nurse Practitioner Yes Very privileged to have NP Michal Boyd, very well respected professional in Gerontology Nursing who overseas the wellbeing of our residents
Healthcare Assistants/Caregivers Yes Most of our HCA's are nurses from their own countries, which is fabulous to help converse with the RN's. We have 8 GCA staff in the morning, 5 HCA in the afternoon with additional 2 HCA on Night Dur.
Physiotherapist Yes Our Physio Therapist comes weekly and we have a Physio Therapist Assistant working Monday to Friday setting up and performing individual exercise plans with our residents,
Occupational Therapist Negotiable Come upon request and referrals
Diversional Therapist Yes Our talented Diversional Therapist ensures that our residents activities are engaging and stimulating, ensuring a calendar of events are handed out monthly so resident can plan the activities they wish to attend.
Activities Co-ordinator Yes Our Activities Assistant is supporting the DT and implementing the activities also. we have activities 7 days a week for all residents
Hairdresser Yes Our Hair dresser comes on a monthly basis. Her rates a re reasonable and our residents love her service.
Podiatrist Yes Available 4-6 weekly or on request. Our Podiatrist has been part of Te Mana for many years so she knows the staff well which helps them to give ultimate service to our residents.
Dietitian Yes Our Dietician is available upon referrals or requests. Available to assist with special dietary needs. We also have a company employed Dietician who puts together and amazing 4 weekly rotating menu every 6 months.
Accredited Visitors Yes Volunteers come to the Facility, usually weekly or monthly
Kaumatua Yes Our Kaumatua is available on request.
Chaplain/Spiritual Advisor Negotiable Services held Wednesday,- Inter-denominational. Catholic - communion is held every Tuesday
Other Personnel Yes Have a qualified lady who comes and does private massage for residents at own cost
Updated: 9 Sep 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have a range of Concentrators and cylinders as well as portable units which are available on site.
Gastronomy/Nasogastric Management Yes Our team of Nurses are trained to care for those that require Gastronomy / Nasogastric Mnanagement
Palliative Care (Contracted) Yes Our Nurses specialise in End of Live care
End of Life/Palliative Care Yes We proved impeccable Palliative Care under the guidance of Nurse Practitioner and our Hospice trained team of Registered Nurses and we work closely with Hospice
Wound Care Yes Qualified Wound specialist available to care for residents that show any sign of a pressure injury, wounds and ,bruising
Diabetic Care Yes Our team of Nurses are trained to manage all aspects of Diabetics alongside our Nurse Practitioner.
Continence Advice Yes Every new admission will undergo a continence evaluation and the results are discussed with the resident and the family to work out the best way forward to manage this
Stroke Rehabilitation Yes Strokes can occur at any age and our Facility is contracted to care for those under 65
Tracheotomy Care Yes Nursing staff are experienced in caring for those with a Tracheotomy
Spinal Injuries Care Yes We accept spinal injuries They are well cared for under the nursing skill of the team with a holistic approach
Infection Control No We have an infection control committee consisting of all departments who meet monthly and who also attend external training for Infection control
Surgical Followup Yes We follow up with appointments for resident and ensure that they are accompanied to their appointment. Also able to take private respite who need a short time to heal after surgery.
Clinical Management Yes Our Clinical Manager is is on site 5 days per week and oversees all the education and specialised training of all clinical staff.
Other Specialties Yes MS , Parkinsons and Motor Neuron
Updated: 9 Sep 2021
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Respite is available. Bookings can be confirmed up to 3 weeks out. A wait list is in place.
Carer Support Yes We are happy for you to utilise carer support allocations
Other Short Stay Programme Yes Yes we take POAC and other short stay programmes
High Care Needs Yes We are catering for YPD, Hospital or respite care for people with high needs
Subsidised Yes Carer support is accepted
Private Paying Yes We are able to take private paying
Booking can be made in advance Yes Up to 3 weeks in advance.
Updated: 9 Sep 2021
Features
Features
Feature Status Details
May Bring Own Furniture Yes We encourage residents to decorate their rooms with personal affects. We do however all rooms have an existing wardrobe, bedside cabinet and vanity unit
Single Rooms Yes
Connecting Rooms Yes We have two bedrooms connected by a bathroom
Ensuite Yes 4 rooms with shared en suited
Alcohol Permitted Yes Residents can have alcoholic beverages with their meals ad are able to keep in own room if it is used respectfully
Phone Access In Own Room Yes Privately arranged with own supplier.
Wifi Yes
Resident can adjust heating in own room Yes Heat pumps in each room, residents control temperature to their liking
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Dotted around the facility to give you privacy during your visit
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes Our Nurses are trained in Palliative care and work under the guidance of Hospice trained Nurse team on site
Day Programme for day stay clients Yes We welcome day stay
Outings Yes Twice a week, and we have arranged van outing for residents enjoyment
Whanau Room Yes We have a quiet room, looking out to a lovely garden courtyard available for booking when required
Residents Committee Yes We have 3 monthly resident and family meetings.
Newsletter Yes Monthly
Policy for management of challenging behaviour Yes Staff are trained to follow the policy
Confused Residents Yes
Smokers Room No smoke free
Smoking Permitted Yes but outside the facility
Updated: 9 Sep 2021
Special Features
Special Features
We have two magnificent courtyards for the enjoyment of residents and families, one is covered and resembles an Atrium
Updated: 9 Sep 2021
Interests & Activities
Interests & Activities
Activity programme 7 days per week, BBQ, Bingo, Breakfast in bed, Church, Concerts, Arts & Craft, Happy Hour and Entertainers, Exercises, Raised Garden, Seedling Project, Internet access, Skype, Sky TV Lounge, Newspaper reading, Van Outings, Parties, Pianist, Reading, Shopping, Fish Aquarium, Pet Outreach, Housebound Library Service, Puzzles, Flower Arranging, Museum Trip, Big print books, Bowls, Canine friends, Children, Massage, Parkinson's Society
Updated: 24 May 2021
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Premium rooms additional charge
Staffing qualifications and details 24 hours registered nurses on site. Many of our staff have worked at Te Mana for over 10 years.
Details about meals Individually catered, Fine dining experience, Breakfast in bed
Visitor information Visiting is flexible but preferred is between 10am and 5 pm
Internet access Wifi is available
Transport We have a van which is used for outings, shopping trips and some appointments
Associated Complexes We are a part of the Oceania Healthcare facilities
Updated: 9 Sep 2021
Languages Spoken
Languages Spoken
Language Status Details
Cook Island Maori Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Malayalam Yes
Mandarin Yes
Niuean Yes
Russian Yes
Samoan Yes
Serbian Yes
Tagalog Yes
Thai Yes
Tokelauan Yes
Tongan Yes
Tuvalu Yes
Ukranian Yes
Updated: 24 May 2021
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes Methodist, Catholic and Baptist services Wednesdays
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Updated: 24 May 2021
Distances
Distances
Location Distance Details
Public Transport 0.50 Km Bus stop 1x block away
Shops Dairy approx 2-3 blocks
Mall 4.00 Km Highbury Shopping Mall - approx 4 kms by car
Library 5.00 Km Birkenhead - approx 5 kms
Updated: 24 May 2021
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 24 May 2021

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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