Hospital Care: St Patrick's Rest Home and Hospital

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  • St Patrick's Rest Home and Hospital
  • 3-7 Wilding Ave
  • Epsom
  • Central Auckland
  • Auckland
  • District Health Board Area: Auckland
  • Phone: 0800 030456
  • Fax: (09) 638 9101
  • Mobile: 0220112101
  • Manager: Jenny Liu (Phone: 0275140543)
  • Owner: Meg Wren and William McLean
  • View Email Address

Other services in this facility:

Updated: 5 Jul 2016

St Patricks Home and Hospital
Our philosophy is:
We are committed to providing quality care and excellent services, where everyone is treated as an individual.
Our emphasis is on maintaining a strong sense of dignity and independence for our frail elderly residents with their varying physical and mental challenges.
We believe that our care and service must be delivered with compassion, professionalism and empathy in a safe environment that supports individual values, beliefs and cultures, free from discrimination.
We are fully certified and operate to a high standard of quality assurance, including benchmarking our work against other care providers like ourselves.
Updated: 17 Dec 2013

Service/Facility Details
Contract with DHBYes
Additional Room CostsNo
Updated: 16 May 2013

Bed and Vacancy Details
Approximate number of beds at this level of care38
Long term vacancyYes
Short term vacancyYes
We specialize in personal care with a warm family atmosphere and attention to the individual.
RN cover 24/7
Impending vacancyNo
Updated: 21 Oct 2016

We maintain a folder of "Positive Feedback" from our former and current residents/families which is available for perusal.
Updated: 27 Sep 2011
TypeHours Per WeekStatusDetails
Nurse Practitioner Yes Available from Auckland Hosptial when required
Registered Nurse Yes We are required to have 24 hour nursing coverage as a part of our hospital services and, in practice, during the week there may be two or more on duty at any one time.
Healthcare Assistants/Caregivers Yes We have a high coverage of senior nurse assistants and most of our staff are qualified to some degree to provide care to our elderly residents. We pride ourselves on the level of training provided and our staff are constantly receiving updates.
Physiotherapist Yes Our physiotherapist is contracted to support the rehabilitaion of our residents. We employ a physio-aide Monday to Friday who works under the guidance of the physiotherapist.
Occupational Therapist No We contract a qualified occupational therapist when required.
Own Social Worker Yes We have access to the ADHB Care Team social workers for all residents and work with them to ensure that all residents receive an appropriate level of care.
Activities Co-ordinator Yes We employ an activities co-ordinator who works with our residents Monday to Friday. She also arranges outings in our van and co-ordinates entertainment from outside.
Hairdresser Yes Our hairdresser comes weekly to manage the hair of the residents, for a very reasonable price.
Podiatrist Yes The podiatrist comes six weekly. Senior staff are able to manage basic toe nail cutting and the podiatrist does the more difficult nails, diabetics' nails and others on request.
Dietitian Yes We contract a dietician to oversee our menus and those residents with specific dietary requirements.
Accredited Visitors Yes Vya is our residents' advocate who comes to visit weekly. We also have volunteers from Baradene College and Auckland Grammar School and an English Language School. Move and Groove Kindy Kids visit weekly. These people help with activities for residents.
Kaumatua Negotiable As required.
Chaplain/Spiritual Advisor Yes A Catholic priest conducts a weekly mass. Our contracted chaplain (an Anglican priest) comes weekly (Friday morning). A Baptist minister comes for a service on a monthly basis. Further or more frequent visits can be made if requested.
Other Personnel Yes We have our own contracted doctor, Dr. Roderick Mulgan, who comes on Wednesdays to see anyone who is unwell. He is also available when requested. We also have a close relationship with the Auckland District Health Board CARE team.
Updated: 17 Dec 2013
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes Our staff are kind and professional in their management of the dying patient. We have received many commendations from families in our management of their loved ones at the end of their lives
Gastronomy/Nasogastric Management Yes We are able to manage this care at St Patricks. Senior staff have had the training to undertake this care.
IV Antibiotic Capability Yes We are able to manage this service at St. Patrick's and staff are trained in its delivery.
Oxygen Management Yes We have oxygen therapy at St Patricks and staff are trained in its use.
Surgical Followup Yes We manage surgical followup and rehabilitation on request or when one of our residents has had surgery. We regularly take residents for rehabilitation following surgucal treatment.
Wound Care Yes Our senior staff have developed a great expertise in healing wounds that others have found slow to heal. We manage wound care as a part of our core care.
Diabetic Care Yes All staff receive training on the management of diabetes. This is overseen by our registered nurses.
Continence Advisor Yes We use the continence advisor from our pad provider. All senior staff have received full training in the management of incontinence and we provide all residents who require pads according to their need.
Infection Control Yes St Patricks belongs to a bench marking group to compare our management of infections with approximately 20 other facilities around New Zealand. We have an excellent and embedded programme to manage infections.
Stomal Therapist Yes All staff have received training in the management of stomata.
Stroke Rehabilitation Yes With the oversight of registered nurses and management, and the input of our physiotherapist team, we are able to cater for the rehabilitation of residents who have had a stroke.
Gerontological Care Yes We provide a homely and comfortable environment for our aged frail residents, under the guidance of our GP and the Auckland Gerontology Dept. This includes residents who have dementia, but who do not require a specialised dementia unit for their care.
Clinical Manager Yes Our Clinical Manager has been with us for the last four and a half years. She works alongside the Manager and doctor to provide sound assessment and management of residents' clinical needs.
Updated: 23 Jul 2012
Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes We offer respite care.
Carer Support or other Short Stay Yes
Advance bookings taken Yes
Private paying service Yes
Updated: 17 Dec 2013
Day Care Yes We can provide regular day care for anyone who needs it. This includes meals and outings. Often a good introduction to residential care when this becomes needed.
Palliative Care Contract Yes
Other End of Life/Palliative Care Yes
Rooms (Single) Yes Most of our hospital rooms are single rooms. There are four double rooms at this level of care.
Rooms (Shared) Yes We have four double rooms at this level of care.
Rooms (Suit Couple) Yes
Ensuite Yes Most rooms have a shared or its own ensuite toilet and hand basin.
May Bring Own Furniture Yes We encourage residents to have their own furniture to help make their room their own.
Alcohol Permitted Yes We have a monthly happy hour with entertainment. Alcohol is offered as one of the drink choices at this time. Residents can have their own alcohol (provided that medical clearance has been given) which is kept in a locked room.
Pets In Residence Yes We have "Patrick" our facility burman cat, and several residents have brought their pwn cats.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Resident can adjust heating in own room No St Patricks has thermostatically controlled underfloor heating.
Residents Committee Yes Our residents have a monthly meeting. The occupational therapist takes minutes which are passed to the management for any action or review. Feedback is provided at the following meeting.
Newsletter Yes A monthly newsletter is sent to families, either by post or by email.
Policy for management of challenging behaviour Yes We do not restrain our residents but do have a policy in place. This is a Ministry of Health requirement.
Confused Residents Yes The precentage of confused elderly is very small. Appropriate individual care and medical plans are provided on an as required basis.
Lounges/seating areas Yes We have four lounges for residents and a library reading area.
Outings Yes We have three regular van outings a week and usually have at least one other special outing a month. Some residents also go to Communicare each week.
Rural Setting No There are beautiful views of Mt. Eden and the Epsom area as St. Patrick's is located in an elevated position with gardens.
Smoking Permitted Yes A covered verandah is provided for smokers.
Semi-Secure Yes We have digital locks on the gates. Residents who may wander are prevented from doing so. However, the lower floor is open to a driveway and if residents can manage the lift they may be able to get out. Prospective residents are reviewed individually.
Sprinklers Yes St. Patrick's is fully sprinklered
Audit report available Yes In April 2013 we had our re-certification audit and only minor issues were identified. Subsequently we were issued with a 3 year certificate, expiry 2016
Updated: 17 Dec 2013
Special Features
This facility is owner operated and is situated in a quiet no-exit street. It covers about 2/3 acre in the heart of picturesque Epsom. The grounds are park-like with flowers, native trees and seating in shady spots for our residents. Most of St. Patrick's is purpose built while the original villa remains at the front. We are indeed fortunate to be in the heart of the city yet in such a quiet and peaceful street with all amenities close by.

A variety of accomodation is offered at St. Patrick's. For rest home residents there are five motel-like units and four bedrooms in a former owners house (Grandma's Cottage)for semi-independent living. They fully integrate with the facility and its activities. In addition, St. Patrick's has 37 hospital beds for our less able residents.

As owner/managers we are dedicated to providing the very best of care and we have many testimonials from families of former and current residents. We live within eight minutes of the facility and both work as caregivers/management. All staff are expected to attend our regular in-service training sessions to keep updating their skills. We often use outside educators for more specialised training. The very highest standard of care and cleanliness is expected at all times by management from staff. We are certified to provide hospital and rest home services until April 2016. We have well-developed quality assurance systems with regular audits and monitoring to ensure we maintain the very highest of standards.
Updated: 17 Dec 2013
Interests & Activities

Our activity programme, which is co-ordinated by our occupational therapist, includes all of the following: regular visits from our resident advocate (Vya), Alzheimer's Society, housie, board games, breakfast in bed, canine friends, cards, children, religion, Communicare, concerts, craft, entertainers from outside, exercises, games, garden, gardening for those so inclined, happy hour with entertainment, jigsaw, massage, movies, newspaper reading, parties, pastoral care, pianist, quizzes, reading, shopping, sing-a-longs, vegetarian, videos. Truly wonderful!!

Activities are available most days of the week but not all residents are able to participate at this level. No resident is excluded and everyone is catered for to suit their needs.

Entertainment in the form of piano and piano accordion is provided on a regular weekly basis. Our happy hour with nibbles, drinks and entertainment is held on the last Friday afternoon of each month at 3:30 p.m. to which we welcome the inclusion of resident family members.

We endeavour to get our residents off the property from time to time. We have our own 11 passenger minivan which takes regular Tuesday Wednesday and Thursday trips. These are a real highlight. We also attempt to visit the movies (The Lido cinema is one block over.), and other places of interest such as SnowPlanet, Butterfy Creek, the beach, St. Lukes mall and outside concerts.

Updated: 17 Dec 2013
Additional Information
Details re Meals All meals are home cooked on the premises by professional chefs who have worked in rest homes and hospitals for many years. We have a four week rotating menu and special diets are catered for.
Staffing Details Our staff are all well chosen and well trained. We support our staff to provide the best care, and have a low staff turnover as a result. We also have had no external complaint investigations as a result!
Updated: 24 Sep 2011
Languages Spoken
Cantonese Yes Staff member.
English Yes All staff members.
Fijian Indian Yes Staff
Filipino Yes Staff members.
Hebrew Yes
Hindi Yes Staff member.
Interpreter No Can be arranged.
Korean Yes Staff member.
Malayalam Yes Staff members.
Mandarin Yes
Samoan Yes Staff members.
Sri Lankan Yes Staff members.
Thai Yes Staff member.
Tongan Yes Staff members.
Ukranian Yes Staff member.
Updated: 17 Dec 2013
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Communion is available monthly. Priest visits weekly.
Baptist Yes Service monthly and all welcome.
Christian Yes All denominations represented.
Denominations/Faiths represented Yes All denominations represented.
Inter denominational Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes Communion provided weekly.
(Other comments) Yes We are happy to cater for all religious affiliations. Almost all of our staff have their own religious affiliation.
Updated: 27 Sep 2011
Public Transport 0.01 km Bus stop at street corner.
Shops 0.40 km One block away which includes a cinema.
Mall 2.00 km Royal Oak and St. Lukes
Parks 0.50 km Cornwall Park/One Tree Hill.
Library 1.00 km Epsom public library. We also have our own library.
Updated: 24 Sep 2011
Credentials & Membership
Credentials & MembershipStatusDetails
Rest Home MOH Audit Report Available. Yes
New Zealand Aged Care Association Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) Yes
Other details Yes New Zealand Association of Gerontology.
Rest Home MOH Audit Report Available. New Zealand Aged Care Association CareerForce (ex CSSITO (Community Support Services Industry Training Organisation)
Updated: 24 Sep 2011