Hospital Care: Nurse Maude Hospital - Long term hospital and palliative care

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  • Nurse Maude Hospital
  • 15 Mansfield Avenue
  • Merivale
  • Christchurch 8014
  • Postal Address: PO Box 36126 Merivale, Christchurch 8146
  • District Health Board Area: Canterbury
  • Phone: (03) 375 4145
  • Fax: (03) 355 6443
  • Manager: Ann Barber (Phone: (03) 375 4211)
  • Owner: Nurse Maude (Phone: (03) 375 4200)
  • View Email Address

Other services in this facility:

Updated: 3 May 2016

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The Nurse Maude Hospital specialises in providing a comfortable home for people with complex clinical needs, without premiums or part charges.

We strive to maintain patients' dignity, comfort and sense of contentment.

We believe that open consultation benefits the patient, family, loved ones and staff alike.

Because we are small and quality focused our residents get the best individualised attention.

We are a non-profit organisation that has a 36 bed Hospital as part of its services, along with Hospice Palliative Care, Community Nursing and Home Care Services.
Updated: 3 May 2016

Service/Facility Details
Contract with DHBYes
Additional Room CostsNo
Updated: 3 May 2016

Bed and Vacancy Details
Approximate number of beds at this level of care34
Long term vacancyYes
Short term vacancyYes
We have attractive, large rooms (some ensuited, some with shared bathrooms)and charge no premiums or part charges. Our facility is conveniently located within easy walking distance of the Merivale shops.
Impending vacancyNo
Updated: 27 May 2016

"You were more than staff - she called you friends" - Husband of resident.
"Thankyou for the very professional care, the small kindnesses, the smiles in passing, the personal touch, the humour, the patient explanations and for taking some of the weight off my shoulders - Husband of Resident.

"She felt safe and secure with you and this contributed to her sense of contentment and acceptance in her final days" - Daughter of Resident.

Updated: 20 Jul 2015
TypeHours Per WeekStatusDetails
Nurse Practitioner Negotiable Available within Nurse Maude.
Registered Nurse Yes 24 hour Registered Nurse coverage on site
Enrolled Nurse Yes Morning and afternoon duties
Healthcare Assistants/Caregivers Yes Experienced caregivers - many have completed the ACE programme
Physiotherapist 12 Yes Assesses all new patients. Available for consultation with families on request.
Occupational Therapist Negotiable Therapy professionals used on a case by case basis
Own Social Worker Yes Social Worker avaiable for palliative care patients.
Activities Co-ordinator 32 Yes Sets and runs the activity programme with assistance from approved Volunteers.
Hairdresser 6 Yes Visits weekly.
Podiatrist Yes Registered podiatrist visits every 6 weeks.
Dietitian Yes Nurse Maude has a Community dietitian. Also access to Speech Language Therapists as required.
Accredited Visitors Yes Approved volunteers visit each day during the week.
Kaumatua Yes We have both kamatua and a kaiawhina available within Nurse Maude.
Chaplain/Spiritual Advisor Yes Inter-denominational weekly church service plus a monthly communion service.Will also visit residents on a 1 to 1 basis. Volunteer pastoral care workers also available. Regular visits from Catholic Priests.Other specific denominations as required.
Other Personnel Yes Family support counsellor available if required for palliative patients.
Updated: 3 May 2016
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes We have a Supportcare contract with the DHB to provide end of life care.
End of Life/Palliative Care’ Yes We work closely with the Nurse Maude Palliative Care Service who share the same building. We also have a Palliative Care Clinical Nurse Specialist assigned to our Hospital who is available for advice and support. Manager has a PG Certificate in P/C.
Gastronomy/Nasogastric Management Yes Access to the Nurse Maude Community Dietitian for advice.
IV Antibiotic Capability Yes We work closely with the Nurse Maude IV Nurses.
Oxygen Management Yes Oxygen available via concentrators.Cylinders available for use outside the facility for social outings. Residents meet the cost of this themselves.
Wound Care Yes Nurse Maude wound care nurses visit as required.
Diabetic Care Yes Nurse Maude diabetes nurses available.
Continence Advisor Yes Nurse Maude continence nurses available.
Infection Control Yes All staff are instructed in the basics of infection control. Nurse Maude has a designated Infection Control Nurse.
Stomal Therapist Yes Nurse Maude stomal therapy nurses available.
Stroke Rehabilitation Yes Nurse Maude accepts stroke patients if assessed as a Hospital level of care. No formal rehabilitation is carried out,however close contact is kept with the Community Stroke Team who visit for a period of time post stroke.
Tracheotomy Care Yes Nurses are trained to care for people with tracheotomies.
Gerontological Care Yes Many aides have completed the ACE programme, and several the National Foundation Skills Certificate.
Community Health Yes Close contact is kept with the Nurse Maude community nurses.
Clinical Manager Yes Manager is a Registered Nurse and has a PG Certificate in Palliative Care. She is available 8am to 4-30pm Monday to Friday.
Updated: 3 May 2016
Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes Respite care available if patients have been assessed as needing a Hospital level of care. We are also able to take residents at short notice pending a bed becoming available at your preferred facility.
Advance bookings taken Yes
Subsidised service Yes If you have had a needs assessment that shows your assests are below the applicable asset threshold.
Private paying service Yes Please enquire
Updated: 3 May 2016
Under 65 yrs with Disability Yes We have a contract with the CDHB to provide care under the Severe Medical Illness funding stream.
Palliative Care Contract Yes DHB Supportcare funded
Other End of Life/Palliative Care Yes We work closely with the Nurse Maude Hospice and have a Clinical Nurse Specialist assigned to the Hospital. We provide education sessions for all clinical and non clinical staff from the Hospice New Zealand's Fundamentals in Palliative Care programme.
Whanau Room Yes Ideal for private functions (no extra charge)
Rooms (Single) Yes 34 rooms of generous size mostly with ensuites
Rooms (Shared) Yes We have 1 shared room with 2 beds.
Rooms (Suit Couple) Yes Small number of double rooms with ensuite nearby
Ensuite Yes Generous size with toilet/shower facilities, non slip floor etc.
May Bring Own Furniture Yes Only in consultation with the Clinical Nurse Manager.Some larger/heavier pieces of furniture may not be suitable due to cleaning requirements. Pictures/photos for the walls allowed.
Alcohol Permitted Yes
Pets In Residence Yes We share a cat called Monty with the Hospice. We encourage visits from family pets.
Phone Access In Own Room Yes
Wifi Yes
Resident can adjust heating in own room No Rooms are kept at an ambient temperature but we do have a number of oil heaters and fans for use.
Maori Kaupapa Yes Nurse Maude kaiawhina
Family Committee No Quarterly whanau meetings are held over wine and nibbles.
Newsletter Yes Quarterly newsletter produced for residents and posted to whanau.
Policy for management of challenging behaviour Yes Staff receive pertinent education annually.
Confused Residents Yes
Lounges/seating areas Yes
Outings Yes To special functions arranged.
Smoking Permitted Yes Outside in the garden area.
Semi-Secure Yes All doors locked between 8pm - 8am. Access during these hours is via a swipe card or after hours door bell.
Sprinklers Yes
Audit report available Yes Avaialable on the Ministry of Health's website.
Updated: 3 May 2016
Special Features
Our Hospital in the heart of Merivale offers the best care available, in large private rooms, without premiums or part-charges.

The calibre of caring professional staff is second to none.

Our Hospital Doctor ensures residents receive appropriate medical and nursing care.He visits the hospital each week day and is available after hours.

Our on-site Allied Health team includes a Physiotherapist and an Activities Co-ordinator.

Our staffing levels are high and we are fortunate in being able to offer full expert care from Nurse Maude specialist staff including Wound Care, Continence, IV, Stomal and Palliative Care Specialists, Dietician and other key health professionals.

Our central location is great for visiting families, and the close proximity to Merivale Mall makes it easy for family to take Mum or Dad for coffee or a look around the shops. Wheelchairs are available for this.

We care for your loved one as we would wish to be cared for.
Updated: 3 May 2016
Interests & Activities

Pianists, one of which plays classical music - play to your requesst weekly.
Small library on site as well as regular service from one of the local libraries.
Entertainers - sing popular songs regularly.
Volunteers offer 1 to 1 attention eg newspaper/poetry reading and hand massages.Dog volunteer also visits.
Church services are held each Tuesday to which family/friends are most welcome.
Exercises - twice weekly excercise clases are popular with residents.
Sky TV - available in one of the lounges. The building is wired for Sky so you may arrange installation to your room directly with the Sky company if you wish.
Computer for resident use and wi fi also available.

Updated: 3 May 2016
Additional Information
Details re Meals Catered for by Nurse Maude's kitchen. Top quality meals with menus approved by Dietitian. Being a small facility, we strive to cater for individual needs. Home made morning and afternoon teas with a selection of sandwiches, muffins and cakes/slices.Hot cheese rolls are a speciality!
Staffing Details Registered Nurses on duty 24 hours, 7 days. Enrolled Nurses and Hospital Aides make up the workforce. Clinical Nurse Manager on-site five days a week (and on call at weekends), and a Palliative Care Clinical Nurse Specialist visits regularly.
Associated Complexes Ready access to all Nurse Maude Services.
Fees Details/Fees Do Not Include We have no premium charges for our rooms. Fees do not include:- Specialist Services, Dental, Hearing Aids, Hairdresser,Dry Cleaning,Podiatry.
Updated: 3 May 2016
Languages Spoken
Afrikaans Yes
Cantonese Yes
Chinese Yes
Dutch Yes
English Yes
Filipino Yes
Hindi Yes
Interpreter Yes Available on request
Maori - Te Reo Yes Via the nurse Maude Kaiawhina
Updated: 3 May 2016
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes A weekly church service is held
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
(Other comments) Yes All religions/beliefs are catered for. We will source the appropriate spiritual support to meet our patients' needs.
Updated: 3 May 2016
Public Transport 0.10 km Buses just around the corner. Taxis across the road.
Shops 0.10 km Shops around the corner on Papanui Road.
Mall 0.10 km Around the corner from Merivale Mall.
Parks 1.00 km Rugby Park.
Updated: 3 May 2016
Credentials & Membership
Credentials & MembershipStatusDetails
Rest Home MOH Audit Report Available. Yes
New Zealand Aged Care Association Yes
ACE ("Aged Care Education" Training programme) No National Foundations Skills certificate offered (Level 2 on NZQA framework)
National Certificate in Diversional Therapy Yes Our Activities Co-ordinator is currently training towards this.
Approved provider of Professional Development and Recognition Programme Yes
CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) Yes Staff are able to access the Nurse Maude taught National Foundation Skills certificate.
Other details Yes Nurse Maude Hospital is accredited to Equip 4 standards.
Rest Home MOH Audit Report Available. New Zealand Aged Care Association ACE ("Aged Care Education" Training programme) Approved provider of Professional Development and Recognition Programme CareerForce (ex CSSITO (Community Support Services Industry Training Organisation)
Updated: 3 May 2016