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Iona (a Presbyterian Support Otago Enliven home)

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At a glance
Vacancy
Yes
Name
Iona (a Presbyterian Support Otago Enliven home)
Category
Hospital Care
Address
549 Thames Highway
Waitaki
Oamaru 9400
DHB
Southern (Otago)
Phone
(03) 437 1870
Fax
(03) 437 1132
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Steph Leith - (03) 437 1870
Owner
Presbyterian Support Otago - (03) 477 7115
Other services
Photos
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Add your own review for this service

Disatisfied

While all of our concerns about the care of our parents were raised with management, a large number of them went unaddressed. I would like to let other people know that this was not a good home for our parents. the staff at Iona never listened to the concerns of our family with regard to the care of our parents and at times it felt like they went out of their way to make things very difficult. This was a very stressful time for our family and i would not recommend this home to anyone despite their being some staff who were really caring and good at their jobs. We did remove our parents from Iona.


Provider response:

Our organisation treats every complaint as a learning opportunity to improve our services and thanks anonymous for drawing their concerns to our attention. We also thank them for their positive comments around the good work of our staff, it is appreciated. We make every effort to accommodate requests and apologise for the stress caused to family. We would welcome the opportunity for the reviewer to make direct contact to meet with the Director of Enliven Services to discuss the issues raised, as clearly we have not met the expectations of the residents and their family, for which we apologise

Description
Iona a ‘Michelin Star’ Home

The Ministry of Health has awarded Iona with what Presbyterian Support Otago believes is something equivalent to the restaurant trade’s three year Michelin Star status.

“This four year certification means our wonderful staff members and volunteers are providing the very best care and service to residents and their families. The independent auditors say we are an industry leader in residential services for older people – what kudos,” Iona’s Manager Stephenie Leith said on hearing the news.(Jan 2015)

“I couldn’t be more proud than if I’d won lotto,” she added. “The auditors’ interviews with residents and families revealed that our valuing lives philosophy of care really does make a difference to how residents enjoy living here, and that must be a real comfort to families.”

Iona residents have many options as to how they spend their days. They can go out whenever they want, receive visitors at any time to suit them, eat meals at times they prefer, and enjoy individual hobbies or group activities whenever the whim arises.

Last month Iona celebrated 60 years of providing residential services to older people in Waitaki and the honour of cutting the cake went to Averil Omnet, a 100 years old popular resident at Iona. She was assisted by Waitaki Mayor Gary Kircher.

The celebration was held in conjunction with Iona’s Christmas party so every resident, volunteer and staff member received commemorative coasters from the Santa sack.

Iona currently has rooms available for respite and permanent residents, and palliative care is also offered. Staff members have specific training in supporting a person and their family during this time.

Stephenie or a member of her senior team is always available to answer questions about Iona and the various levels of care offered. Iona’s phone number is Oamaru 437 1870.

Iona has a Presbyterian foundation and people from all backgrounds and nationalities are welcome.
The complex is beautifully positioned in very large park like grounds in the north of the town, is very much part of the Oamaru community. It is set back from the busy road and residents love to watch the world go by from the comfort of the lounges. Offering a wide range of services, its rest home and hospital rooms are always in demand.
The staff does all it can to help residents and families experience a good transition to living at Iona, and welcomes family input into creating the right ‘personal feel’ for their loved one.

Iona also offers:
12 rental independent living units which are valuable is assisting the older person make the transition from living in their own home to living in Iona’s home when the need arises.
Independent living options are also offered via Columba Court, a cluster of 7 one-bedroom units on the south side on Oamaru.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Updated: 8 Apr 2013
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 37
Vacancy Yes
Impending vacancy No
Additional Room CostsSome Rooms
Updated: 19 Oct 2018
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes Iona has Registered Nurse coverage 24 hours a day, seven days a week. The Manager is a RN and holds a current annual Practising Certificate
Enrolled Nurse Yes
Physiotherapist Yes Contracted in
Activities Co-ordinator Yes
Hairdresser Yes We have our own hairdresser
Podiatrist Yes Contracted in
Dietitian Yes
Accredited Visitors Yes Iona has it's own experienced volunteer team to assist where and when needed
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Updated: 20 Aug 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes
IV Antibiotic Capability Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Infection Control Yes
Clinical Management Yes Clinical Manager
Updated: 20 Aug 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We have a District Health Board contract to provide respite care
Carer Support No We have a District Health Board contract to provide carer support short stay care
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 9 Jul 2012
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes
Single Rooms Yes
Rooms suitable for a couple No Adjoining rooms with shared ensuite
Ensuite Yes Limited number
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes By Arrangement
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes
Palliative Care Contract Yes
Outings Yes
Residents Committee Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted No Outdoors
Semi-Secure Yes
Updated: 9 Jul 2012
Special Features
Special Features
Because we believe in providing the best care possible for our Hospital residents, our staffing levels are at the higher end for this sector.

We place great emphasis on thorough orientation and on-going training for all staff, and support them when undertaking nationally recognised sector-specific qualifications. The percentage of staff passing such qualifications is increasing annually.

Because we focus on ensuring residents maintaining their current levels of fitness and functioning physically as well as is possible, we have a very high level of physiotherapy input into care plans – something unique in residential care.

We continually invest in our facilities so that there is a high level of equipment such as hoists, special beds etc. Equipment-wise, our facilities are very well provided for.

We are moving to implement the Liverpool Care Pathway for end of life care. This is internationally recognised as being ‘best practice’ in terms of palliative care.

Iona's exceedingly high standard of meals is always commented on by residents and visitors alike, as is the friendliness of the staff and volunteers.

All Presbyterian Support Otago residences have a policy of valuing the lives of older people, and this is reflected in the many services and facilities offered.

Iona is purpose-built and maintained to a high level, and residents have plenty of room in which to enjoy the wide range of activities continually available to them.

Updated: 28 Jul 2010
Interests & Activities
Interests & Activities
Maintaining regular social and community activity our individual residents had before moving to Iona, is encouraged. We believe residents should maintain the connection they had with their family, friends and community, and will do all we can to ensure those connections are kept.

In-house, we have an extensive activities programme that includes exercise, quiz sessions, newspaper readings, guest speakers and entertainers, and Happy Hour is a very popular event.

There is great emphasis on outings, undertaken in comfortable vans, with events ranging from concerts to garden visits.

Some residents prefer to undertake hobbies and interests privately, or on a one-to-one basis, and we are happy to accommodate them
Updated: 28 Jul 2010
Additional Information
Additional Information
TopicDetails
Details about Meals All reasonable steps are taken to ensure residents have their food preferences respected. A dietician oversees the nutritional value of every meal and our highly experienced cooks create attractive meals from in-house commercial kitchens.
Staffing Qualifications and Details All Presbyterian Support Otago homes have multi-disciplinary teams with staff focused on providing respectful, quality care to residents.
Associated Complexes Elmslie House Home & Hospital, Holmdene Home & Hospital, Ranui Home & Hospital, Ross Home & Hospital, St Andrews Home & Hospital, Taieri Court Rest Home,Wanaka Retirement Village and Enliven Otago (Presbyterian Support) - Help for Those at Home
What's included in your fees and what's not Details are discussed at initial meetings
Updated: 20 Aug 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Fijian Indian Yes
Filipino Yes including Bisaya
Hindi Yes
Malayalam Yes
Maori - Te Reo Yes
Tagalog Yes
Tongan Yes
Other Information Yes Enliven Services are proud to employ many international staff. We are therefore able to offer a variety of languages, which do change and increase from time-to-time
Updated: 30 Aug 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes Iona has a Presbyterian foundation and people of all cultures and nationalities are welcome.
Updated: 28 Jul 2010
Distances
Distances
LocationDistanceDetails
Public Transport   Public transport can be arranged
Shops 5.00 km Oamaru's main shopping centre is about 5kms south of Iona and out bus regularly takes residents in to shop.
Mall   Collected and delivered on the premises
Parks   Nearby
Library   Nearby
Updated: 28 Jul 2010
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes Staff are encouraged and supported to gain nationally recognised qualifications allied to the industry
National Certificate in Community Support Services (Core Competencies) Yes Staff complete the NZ Certificate in Health and Wellbeing - Health Assistance level 3, as part of our integrated Orientation and Induction process. This qualification takes up to 24 months to complete and supersedes the older named qualifications
National Certificate in Diversional Therapy Yes Our Activities staff are able to complete the Community facilitation apprenticeship - Diversional therapy strand level 4. This qualification supersedes National Certificate in Diversional Therapy level
New Zealand Aged Care Association (NZACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
Registered Retirement Village? Yes Columba Court on South Hill at Oamaru is a small retirement village of seven units
Rest Home MOH Audit Report Available. Yes http://cert.moh.govt.nz/certification/review.nsf
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes The Enliven Principles of Activity, Contribution, Choice, Relationships, Respect and Security underpins all services at Iona
CareerForce New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 20 Aug 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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