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Brittany House Residential Care

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Brittany House Residential Care
Hospital Care
221 Wolseley Street
Hastings 4122
Hawke's Bay
(06) 878 5606
(06) 876 4339
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Hyla Wallace - (06) 878 5606
TerraNova Homes & Care Ltd - 0800 00 55 11
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Our residents and families rest assured knowing that our team at Brittany is providing class-leading care. We are proud that Brittany House currently holds 4 year certification from the Ministry of Health, placing it within an elite group of homes independently assessed as providing very high quality of care.

With a long record of serving the residents of the wider region of the Hawkes Bay, Brittany House is an indispensable part of the local community.

Brittany House boasts what we believe are the biggest and best grounds of any free-standing Residential Care facility in New Zealand. Covering an impressive 1.3 hectares, our residents enjoy walking trails, rose gardens, aviaries, as well as uninterrupted views of college playing fields. Situated a mere 1.5 km from town, residents and families don’t have to compromise convenience when choosing Brittany House.

While the numerous buildings cover an exceptionally large scale, some of them have been decommissioned. This makes the building safer for our residents, as our staff concentrates their efforts within a more manageable physical space. This also allows us to focus our works within a space that will provide the maximum benefits for residents.

Our bed rooms are all of an especially large size, and provide plenty of living space for added comfort. The large size of our rooms is unusual in Residential Care homes, and is just another great feature you’ll enjoy at Brittany House. We have flexible accommodation options available, including single, couple, and companion rooms. No matter what your needs, we are confident we will have room that’s perfect for you.

If you’re looking for exceptional care in the Hastings or Hawkes Bay area, in a truly unique setting, then look no further than Brittany House Residential Care.
Service/Facility Details
Contract with DHBYes
Additional Room CostsSome Rooms
Updated: 13 Dec 2016
Bed and Vacancy Details
Approximate number of beds at this level of care27
Long term vacancyYes
Short term vacancyYes
Our nationally recognized 'EMC' program is specifically designed to cater for hospital-level residents with compromised communication skills. We believe it's the ideal place for exceptional hospital-level care.
Impending vacancyNo
Updated: 24 Feb 2017
"Since being at Brittany House, I have naturally noticed many changes in Mother as I visit her several times a week and we have always had a warm and wonderful relationship and are very close to each other.I never in my wildest dreams thought she could make the adjustment to a Rest Home, so it was surprising to say the least when this happened in a very short space of time.The main reason for this has been Rose and her wonderful, ever expanding Activities Program. Mother very suddenly took on a second lease of life and many parts of her nature began to change.

She has taken a real interest in life in general and genuinely wants to participate in things, where as before she had been rather reclusive and often left things for other people to do for her. She has developed a real sense of independence and of herself. Her attitude now is to take each day as it comes, to try and take something out of everyday and to take the best of opportunities offered to her. She now has acquired this great sense of fun and adventure and will take part in things that before neither of us thought she would do. She has a great zeal for life and learning and takes an extremely active part in things – regardless of the results. She has really amazed me and I give her my total support for whatever she wishes to try and be a part of."
- Judy's Daughter

I have lived here for four years and enjoy every day. After all we are a family home – look after one another – if that is not love, what is? Here at Brittany House there are people coming here for the first time from other homes, but it's not long after moving in before friendships start up very quickly."
- James
Updated: 13 Dec 2016
TypeHours Per WeekStatusDetails
Registered Nurse Yes
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes We have a fantastic Physiotherapy room. We have a Physiotherapist who comes in once a week for assessment and planning. Our Physio Assistant supports the Physiotherapist and resident's with their programme 5 days a week.
Activities Co-ordinator Yes 'The Hub' is the place to meet every day for activities and social interaction
Hairdresser Yes Visits once a week
Podiatrist Yes Visits each month.
Dietitian Yes Visits once referrals given to the hospital service.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes We have catholic communion every Wednesday. We also welcome other visiting churches and have a weekly spiritual discussion group on a Wednesday
Other Personnel Yes We have volunteers supporting our Activities team
Updated: 13 Dec 2016
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes
End of Life/Palliative Care’ Yes We work closely with our local Hospice. Our care staff attend education and courses provided by Hospice.
Gastronomy/Nasogastric Management Yes
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes Our Clinical Coordinator attends the resource group at our local DHB
Diabetic Care Yes
Continence Advisor Yes We can access advice and support from our continence specialist nurse at our DHB
Infection Control Yes Our Clinical Coordinator belongs to the resource group at our local DHB
Stomal Therapist Yes Visiting
Stroke Rehabilitation Yes
Tracheotomy Care Yes
Gerontological Care Yes
Clinical Manager Yes
Anthroposophical Care Yes
Psychologist Yes Access from DHB
Psychiatrist Yes
Updated: 13 Dec 2016
Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes Our respite and short stay residents can expect to enjoy the same great service we are known to provide for our long term residents. Come in, put your feet up, and enjoy being part of our family.
Carer Support or other Short Stay Yes
Advance bookings taken Yes
Subsidised service Yes
Private paying service Yes
Updated: 13 Dec 2016
Under 65 yrs with Disability Yes
Day Care Yes
Primary Health Funded Short Term Care Yes
Palliative Care Contract Yes
Other End of Life/Palliative Care Yes
Whanau Room Yes
Rooms (Single) Yes
Rooms (Shared) Yes
Rooms (Suit Couple) Yes
Ensuite Yes All rest home rooms have en suites
May Bring Own Furniture Yes
Alcohol Permitted Yes
Pets In Residence Yes Aviary on site and regular visits from a variety of pets from the community.
Negotiate To Bring Own Pet Yes Negotiable
Phone Access In Own Room Yes Can be arranged at own cost
Resident can adjust heating in own room Yes
Maori Kaupapa Yes
Residents Committee Yes
Family Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes
Outings Yes Van outings twice a week
Rural Setting No Large private garden setting
Smoking Permitted Yes Designated outside area
Sprinklers Yes
Audit report available Yes
Updated: 13 Dec 2016
Special Features
Our EMC Program– The right care, at the right time

If you are concerned that your loved one is experiencing isolation, loneliness, and depression in their current rest home because of their medical circumstance, then you owe it to them to come and see the EMC rooms at Brittany House.

The Extra Mile Club (EMC) is a special Residential Care program designed to meet the higher-level care needs of your elderly loved one.

Due to the way some people age naturally, or following a significant medical event in their lives, your loved one may have developed complex needs that traditional residential care programs cannot adequately cater for. This is why have developed the EMC program - to provide them with a better alternative, suited to those needs.

With a personalised range of tools such as activities facilities, physiotherapies and more, our residents enjoy social interaction and services – and all of this is delivered within the controlled and manageable environment of a large shared room with plenty of communal space.

But what really makes EMC the best place for your loved one is our specially trained staff, attending to residents around four times longer than what is realistically possible in a traditional residential care setting. Time really is the most precious gift we can give these residents - and you can be assured your loved one will be safe, understood, and receive the love and attention they deserve within our EMC.

Our success in better meeting the needs of these most vulnerable residents has been commended by the Hawkes Bay District Health Board, and supported by independent audits, as well as being noted by the New Zealand Aged Care Association in their 2013 Awards program.

As we felt these residents were not adequately catered for in the residential care system, we went the extra mile to design a program and environment that delivers great standards of care for this small but significant group. For this reason, we call our program the ‘Extra Mile Club’, reflecting the extra effort we make to give these residents the same options and outcomes as others.

As EMC is a program best suited to someone with specific care needs, please contact or visit us today to find out if EMC is right for your loved one. Don’t settle for residential care that isn’t meeting your needs.
Updated: 13 Dec 2016
Interests & Activities
In a home where many residents live, it’s important to us to celebrate your individuality, make you feel valued, and respect your contribution.

Whether you want to read, paint, enjoy the outdoors, or almost any other thing imaginable, our care focusses on creating an environment where you have both the time and support to do what makes you happy. Our activities program is designed to give you a way to be part of the social life in the home, and also to do what you enjoy.

Activities programs are daily events staff facilitate with residents based on their preferences. Upon admission, our Activities Coordinator will work with care staff to understand your needs, and incorporate your preferences into the overall activity program.

Our unique activities program is run on a daily basis, and planned a week in advance. This means our residents and families can see what activities we are planning, and even make special requests.

Our activities teams regularly organize mobility vans or other transport to take residents out for special events. Some residents have complex levels of care, making it difficult for them to participate in activities. In these cases, we make every effort to move beds and wheelchairs into communal or outdoor areas, and to do what we can.

Please ask your local Manager about how we can accommodate you preferences in our activities programs.
Updated: 13 Dec 2016
Additional Information
Details re Meals We are proud to offer a choice of delicious daily main meals. Our recipes are designed by professional chefs and reviewed by a leading dietician.
Staffing Details Our friendly staff are on hand 24/7 to support our residents and provide companionship, respect, fun, and individualised care.
Associated Complexes Brittany House Residential Care is part of the TerraNova family of homes
Fees Details/Fees Do Not Include Please enquire for details.
Updated: 13 Dec 2016
Languages Spoken
Deaf Blind Sign Language Yes If required
English Yes
Fijian Indian Yes
Filipino Yes
Interpreter Yes Available on request
Maori - Te Reo Yes
Samoan Yes
Updated: 13 Dec 2016
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Non denominational Yes All faiths are welcome
(Other comments) Yes
Updated: 13 Dec 2016
Public Transport 2.00 km
Shops 0.50 km
Mall 2.00 km
Parks 0.50 km
Library 2.00 km
Updated: 13 Dec 2016
Credentials & Membership
Credentials & MembershipStatusDetails
Approved provider of Professional Development and Recognition Programme Yes
National Certificate in Community Support Services (Core Competencies) Yes
New Zealand Aged Care Association Yes
Rest Home MOH Audit Report Available. Yes
Approved provider of Professional Development and Recognition Programme New Zealand Aged Care Association Rest Home MOH Audit Report Available.
Updated: 13 Dec 2016