Oakland

At a glance

Vacancy: Yes
Name: Oakland
Category: Hospital
Address: 108 Thirteenth Avenue
Tauranga South
Tauranga 3112
Postal Address: PO BOX 23552
Tauranga South
Tauranga 3144
Region: Bay of Plenty
Phone: (07) 578 2514 View Phone Number
Email: View Email Address
Web: Visit Website

Personnel

Facility Manager: Lorraine McCarthy - 027 555 1395
Village Coordinator: Jamie-Lee Abraham - 027 253 2402

Other services

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Preview	File	Description
	Ultimate Care Oakland Brochure

At Alden, we believe that all our elders deserve compassionate, trusted and respectful care, no matter their means or background. Centrally located in the heart of the Avenues, Oakland is one of the longest established rest home and hospital facilities in Tauranga.

With a spacious dining room, lounges and large sunny rooms, our home boasts an excellent chef who provides the very best in nutritional meals. Our care staff work closely with residents to create personal care plans and a tailored activity programme.

Facility Features:
• Registered Nurse on site 24 hours a day
• Open-ended visiting hours
• Large rooms, some with en suite facilities
• Activities programme
• Visiting Hairdresser, podiatrist and physiotherapist
• Dietician-approved meals and catering for special diets

Close to:
• Supermarkets
• Medical centre
• Tauranga Hospital
• Local churches
• Shopping centre
• Memorial Park

Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.

For more information, visit our website at alden.co.nz

Service/Facility Details

Service/Facility Details
Detail	Status
Contract with Health New Zealand \| Te Whatu Ora	Yes
Certification	Yes
ORA Applies	No
Updated: 19 Aug 2025

Bed and Vacancy Details

Bed and Vacancy Details
Detail	Status
Approximate number of beds at this level of care	46
Vacancy	Yes
Impending vacancy	No
Short stay considered	Yes
Premium Accommodation Charges	Some Rooms from $20.00/day up to $55.00/day as at 03 Sep 2025
MOH Certification and Audit Report	View MOH certification and audit report (opens in a new tab)
Updated: 3 Sep 2025

Testimonials

Testimonials
"Staff that I have interacted with are simply wonderful". "With regards to staff, I have on occasions told other members of my family that the best things about this establishment is the rapport we have with the people who are looking after us. That is management, nurses, carers, entertainment, maintenance, laundry and cleaning staff". "The staff are supported by each other and they show respect for me".
Updated: 19 Aug 2025

Personnel

Personnel
Type	Status	Details
Registered Nurse	Yes	We have a team of committed Registered Nurses who strive to ensure residents' needs are being met. Our team of Registered Nurses cover all shifts 24/7.
Enrolled Nurse	Yes	Our excellent Enrolled Nurses are part of our dedicated team of nurses, providing support to our Registered Nurses and guidance to our Caregivers.
Healthcare Assistants/Caregivers	Yes	We have a team of Caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education.
Physiotherapist	Yes	Our physiotherapist visits regularly, by appointment/referral. These services are fully funded.
Occupational Therapist	Negotiable	We have access to a qualified Occupational therapist who can assess our residents' needs.
Social Worker (on site)	Negotiable	We have access to a community social worker that can be arranged on an individual basis as required.
Diversional Therapist	Yes
Activities Co-ordinator	Yes	Our activities coordinator delivers a varied programme to our residents 5 days per week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions. Enquiries are most welcome to view our programme.
Hairdresser	Yes	Our hairdresser visits regularly, by appointment. These services are provided at the residents own cost.
Podiatrist	Yes	Our podiatrist visits regularly, by appointment. These services are fully funded.
Dietitian	Negotiable	All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation
Kaumatua	Negotiable	We have access to Maori cultural groups and this can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor	Negotiable	We can access a Chaplain through the various church groups which visit. This can be arranged on an individual basis as required.
Other Personnel	Yes	We have a team of experts at our National Support Office that consists of clinical support, financial support and property support, as well as having a National Clinical Coach who ensures the clinical aspect of our service delivery is upheld.
Updated: 1 Sep 2025

Specialities or Areas of Expertise

Specialities or Areas of Expertise
Specialities or Areas of Expertise	Status	Details
Oxygen Management	Yes	If oxygen is prescribed we have a team of registered nurses who can ensue this is managed as required.
Gastronomy/Nasogastric Management	Yes	We are able to manage and resident that requires any Gastro/Nasogastric care.
Bariatric (Care of the very overweight)	Yes	Each case is taken on an individual basis
Palliative Care (Contracted)	No	Although we do not have a palliative care contract. All of our residents receive the highest possible standard of care at their time of need.
End of Life/Palliative Care	Yes	We have a close relationship with Waipuna Hospice. Our registered nurses are trained to deliver the best care for our residents at the end stage of life.
Dialysis	No	Dialysis is indeed a specialty. We are not able to offer support with this at this time.
Wound Care	Yes	Registered Nurses have training and competence to manage any wounds.
Diabetic Care	Yes	Our registered nurses are more than capable to manage your diabetic needs
Continence Advice	Yes	Our registered nurses can assess any of our residents for a continence assessment.
Stomal Therapy	Yes	Should you require stomal care our nurses can provide this for you and support your needs.
Stroke Rehabilitation	Yes	We are more than happy to assess and assist you with your needs should you unfortunately suffer a stroke
Tracheotomy Care	Yes	This is assessed on a case by case situation
Spinal Injuries Care	No	We are not able to provide the level of care required for spinal injuries
Infection Control	Yes	We have a a very good infection Control programme that is monitored by our Clinical team based at the National Support Office in Wellington
Surgical Followup	Yes	If you have recently had surgery and need to recover or rehabilitate we can meet your needs.
Psychiatric Care	No	We do not provide this level of service
Clinical Management	Yes	Our Clinical Services Manager works full time and supports our registered nurses through education and mentoring.
Updated: 19 Aug 2025

Respite, Carer Support or other Short Stay

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay	Status	Details
Respite	Yes	Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability.
Carer Support	Yes	We offer Carers support for all levels of care. Please contact us to discuss your needs.
Subsidised	Yes	Yes, we provided subsidised services should you meet the requirements.
Private Paying	Yes	Yes, we provide private paying services should you not meet the subsidy requirements.
Booking can be made in advance	Yes	We are more than happy to accommodate your needs. Bookings can be made in advance, please contact us discuss your needs and availabilities.
Updated: 19 Aug 2025

Features

Features
Feature	Status	Details
May Bring Own Furniture	Yes	Residents are encouraged to bring any items that make their room homely, including any pieces of furniture they may want. They will need to bring a TV for their room if they require one.
Single Rooms	Yes	We have a number of single rooms that you can choose from. Each room is comfortable and accommodate most personal effects.
Rooms suitable for a couple	Yes	We have a couple of rooms that would accommodate a couple. We can also have different levels of care. One could require rest home level and one hospital level. Contact us for more information and availabilities.
Ensuite	Yes
Alcohol Permitted	Yes	To be monitored by Registered Nurse (medical condition permitting) and approved by G.P.
Pets In Residence	Yes	This is negotiable on a case by case basis.
Negotiate To Bring Own Pet	Yes	We are pet friendly and animals are permitted at the discretion of the Facility Manager. All pets must be well behaved and if the resident goes on holiday at any time the pet must be placed in pet accommodation for the period of holiday.
Phone Access In Own Room	Yes	This is optional and is paid for by the resident.
Wifi	Yes	Free wi-fi available to our residents and visiting families.
Resident can adjust heating in own room	Yes	Each room has individual heating options to suit individual needs.
Cater for under 65 yrs with Disability	Yes	As an organisation, our core business is Aged Care. We do however acknowledge that some of our referrals could be for people under the age of 65yrs. We will always consider this person on a case by case to ensure we can meet their needs.
Lounges/seating areas	Yes	Each of our wings have their own lounges that are comfortable with lounge chairs and televisions.
Gay / LGBT IQ Friendly	Yes
Provide End of Life/Palliative Care	Yes	Our registered nurses give the best possible care for those who are at end stage of life.
Palliative Care Contract	Yes	Individual contracted by BOP DHB.
Day Programme for day stay clients	Yes	We can negotiate private daycare please don't hesitate to ask should you require it.
Outings	Yes	Yes, we have regular trips out and about that are very popular with our residents.
Whānau Room	Yes	Quiet room available for bookings.
Residents Committee	Yes	Our residents have monthly meetings to give feedback and can make suggestions to improve any services, have input into activities programme and regularly give feedback on meals etc.
Family Committee	Yes	Regular family meetings are held as required to keep family/whanau informed of resident's progress.
Newsletter	Yes	We provide a bi-monthly newsletter for residents and families.
Policy for management of challenging behaviour	Yes	Our organisation has a policy for the management of challenging behaviour. All our staff receive training on this topic also.
Confused Residents	Yes	At times some of our residents can become confused as part of their illness or just the aging process. Our staff are trained to manage this and take care of the residents during this phase of confusion.
Smokers Room	No	We do not encourage smoking at our facility but we will provide an adequate outdoor area for any residents requesting it.
Smoking Permitted	Yes	The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area.
Updated: 19 Aug 2025

Special Features

Special Features
Alden Oakland is centrally located in Thirteenth Avenue, Tauranga, close to shops, supermarkets, doctors, hospitals and churches. It is part of the Ultimate Care Group Ltd, a NZ owned and operated group of facilities. Ultimate Care Oakland prides itself on retaining a homely environment and personal touch with our residents and families.
Updated: 19 Aug 2025

Interests & Activities

Interests & Activities
Activity programme, Big print books, Board games, Breakfast in bed, Church services, Concerts, Entertainment, Exercises, Games, Happy Hour, Housie, Indoor Games, Music, RSA, Shopping, Sing-a-longs, Videos, Outings, BBQ, Bingo, Breakfast in bed, Canine friends, Children, Cooking, Electric beds, Internet, Minibus, Newspaper reading, Quizzes, Tai Chi
Updated: 19 Aug 2025

Additional Information

Additional Information
Topic		Details
What's included in your fees and what's not		Please contact us for a detailed price list.
Staffing qualifications and details		Our staff go through an orientation programme and continue with on-going education
Details about meals		All meals are home-cooked, our menus are reviewed by a dietitian and nutritionist.
Visitor information		Open-ended visiting hours.
Associated Complexes		Our Facility offers Rest Home Care, Hospital Level Care, Respite Care, and Palliative Care. There is also an independent living Retirement Village on site. Alden Oakland operates under the governance of the Ultimate Care Group Ltd with 19 care facilities nation wide.
Updated: 29 Aug 2025

Languages Spoken

Languages Spoken
Language	Status	Details
English	Yes
Māori - Te Reo	Yes
Other Information	Yes	We can arrange a translator service should you require them.
Updated: 28 Aug 2025

Religious/Spiritual Affiliations

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations	Status	Details
Inter denominational	Yes
(Other comments)	Yes	Other Faiths can be sourced by the Facility to see if there's a local representation.
Updated: 28 Aug 2025

Ethnic Diets

Ethnic Diets
Ethnic Diet	Status	Details
Other	Yes	All dietary requirements can be catered for, including gluten free and dairy free. The menu can also be adapted to cater for various ethnicities and cultures.
Updated: 28 Aug 2025

Distances

Distances
Location	Distance	Details
Public Transport	0.50 Km	Buses leave from Fraser Street
Shops	0.50 Km	11th Avenue, Countdown, Foodtown
Mall	1.00 Km	11th Avenue Shopping centre, close to Fraser Cove
Parks	1.00 Km	Memorial Park, 11th Avenue
Library	2.00 Km	Tauranga Central Library
Updated: 19 Aug 2025

Credentials & Membership

Credentials & Membership
Credentials & Membership RC	Status	Details
Aged Care Association New Zealand (ACA)	Yes

Updated: 19 Aug 2025

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.