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Diana Isaac

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At a glance
Vacancy
Yes
Name
Diana Isaac
Category
Hospital
Address
1 Lady Isaac Way
Mairehau
Christchurch 8052
Region
Canterbury
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Tracey McCullough - 03 386 3018
Owner
Ryman Healthcare - 03 366 4069
Clinical Manager
Adrienne Sincock
Clinical Manager
Anna Scott
Other services
Media
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Winner: 2022 Trusted Brand Aged Care & Retirement Villages

Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Diana Isaac Retirement Village, we’re dedicated to caring for you now and into your future.

As well as independent living and assisted living in serviced apartments, we also provide resthome, hospital and specialist dementia care. Providing the full range of living and care options is just one of Ryman’s points of difference.

We've won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award eight times. And we’ve been awarded the gold medal seven times in the Reader’s Digest Quality Service award.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Located off East Ellington Drive in Mairehau, the village is conveniently situated close to the Palms Shopping Centre.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.

In hospital care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.

Private rooms are warm and spacious, and every room includes an ensuite bathroom. There are monitored call bells in your room and ensuite. To ensure a prompt response, all of our nursing and care staff carry a pager that alerts them if a resident rings their bell.

We provide all your meals and snacks form our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.

Amenities include a hair and beauty salon and a shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.

What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre is one of the most important decisions you will make. At Diana Isaac, our dedication to care begins even before you or your loved one has moved in.

The Lifestyle at Diana Isaac Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.

Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.

You’ll be supported by our care team every step of the way, to ensure your move into hospital care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 17 Mar 2022
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 40
Vacancy Yes
We have beds available now.
Impending vacancy No - We have beds available now
Premium Room Charges Yes as at 27 Sep 2021
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 17 Aug 2022
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes Our care centre has 24 hour registered nursing cover. Our registered and enrolled nurses are responsible for the supervision and delivery of high quality nursing care to all care centre residents. The clinical manager and unit coordinators oversee our trained carers and registered nurses in the exceptional delivery of our daily care.
Nurse Practitioner Negotiable We are able to access the expert advice of a nurse practitioner should this be required.
Enrolled Nurse Yes Our dedicated team of enrolled nurses provide high quality nursing care to all care centre residents.
Healthcare Assistants/Caregivers Yes With the support and guidance of the registered nursing team, our caregivers provide assistance and support to care centre residents on a daily basis. Wherever possible, the same caregivers will care for the same residents each day in order to get to know each other well and form a strong connection. All of our caregivers are supported to undertake training in the care of older people.
Physiotherapist Yes A physiotherapist is available on a medical referral basis. The physiotherapist will establish individualised programmes for residents as required.
Activities Co-ordinator Yes We have a dedicated activities and lifestyle coordinator in the care centre five days a week, who plans and implements a programme of recreational, diversional and social activities for residents in the care centre to participate in as they please.
Hairdresser Yes We have a fully equiped hairdressing salon on site, with services available to residents for a reasonable fee. Appointments can be booked through reception or with the help of a care assistant.
Podiatrist Yes A podiatrist visits the village regularly, and care centre residents are treated on a medical referral basis.
Dietitian Yes
Accredited Visitors Negotiable
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes Should the services of a specialist be required we will assist residents in accessing the appropriate people to meet their requirements.
Updated: 15 Jul 2022
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have oxygen concentrators available on site for the private use of hospital residents if this is their prescribed therapy.
Gastronomy/Nasogastric Management Yes Our staff are trained in this type of intervention should a resident require this level of treatment.
End of Life/Palliative Care Yes Our staff are trained in this type of intervention should a resident require this level of treatment.
Wound Care Yes Our staff are highly skilled in current best practice in wound care, we are always keen to elicit expert advice or review our practices as required.
Diabetic Care Yes Our staff are well trained in diabetic care and we are able to cater for diabetic diets.
Continence Advice Yes Our staff are well trained in continence management and we also have the ability to access specialist review as required.
Stomal Therapy Yes We are happy to access this service via the DHB as required.
Stroke Rehabilitation Yes We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate.
Infection Control Yes Our infection prevention and control policies and procedures are practical, safe, and guide our well-trained staff and residents in minimising the risk of infection at the village. It all starts with good hand hygiene as an important way to keep us healthy and safe from bugs that may be present in the community.
Clinical Management Yes Our clinical manager is an experienced registered nurse who is responsible for overseeing the management of residents' care.
Other Specialties Yes Our company has access to highly specialised nursing clinicans as required.
Updated: 15 Jul 2022
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We offer respite care in our warm and welcoming care centre. Respite care provides temporary care in a range of circumstances. You may need some rehabilitation after a hospital stay, or perhaps a little extra help. Whether it’s for a single night or a few weeks, a short stay at our care centre can be a welcome break from your usual routine.
Booking can be made in advance Yes
Updated: 15 Jul 2022
Features
Features
Feature Status Details
Single Rooms Yes
Ensuite Yes All our rooms have full ensuites
Alcohol Permitted Yes We host a Happy Hour every week
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Lounges/seating areas Yes Each area of the Care Centre has two beautiful appointed lounges and there is a large internal atrium area
Cafe Yes We have an on-site village shop with barista-made coffee.
Palliative Care Contract Yes
Outings Yes
Whanau Room Yes
Newsletter Yes
Rural Setting Yes
Semi-Secure Yes We also offer secure care in our speciallised dementia unit
Updated: 1 Jul 2022
Special Features
Special Features
Diana Isaac offers the full continuum of care within its beautiful retirement village.

Not only can you access resthome level care but we also have hospital level services available in a well appointed hospital wing with 24 hour registered nursing care available.

We also offer speciallised services within our dementia care unit. This unit is purpose built and offers excellent care and services delivered by compassionate and well trained staff.
Updated: 17 Mar 2022
Interests & Activities
Interests & Activities
We offer a comprehensive activities programme with dedicated activity coordinators for each area of our complex. We believe in having fun, so ask Jenny for more information when you visit.
Updated: 17 Mar 2022
Additional Information
Additional Information
Topic Details
Details about meals All of our meals are prepared on site by our wonderful Food Services Team. We work hard to ensure everyone's special requests are accounted for.
Updated: 17 Mar 2022
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Other Details Yes If English is your second language we will endeavor to take every opportunity to meet your needs. We will access an interpreter should this be required and we are happy to work closely with family members to ensure we understand your needs fully.
Updated: 17 Mar 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes We respect all denominations and hold interdenominational services on a weekly basis in our Chapel and/or Resthome Lounge.
Updated: 17 Mar 2022
Distances
Distances
Location Distance Details
Public Transport 0.75 Km Bus stop is located on Innes Road near Hills Road
Mall 3.90 Km Merivale Mall
Parks 0.60 Km Walter Park
Updated: 1 Jul 2022
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 17 Mar 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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