Diana Isaac
At a glance

- Vacancy
- Yes
- Name
- Diana Isaac
- Category
- Hospital Care
- Address
- 1 Lady Isaac Way
Mairehau
Christchurch 8052 - DHB
- Canterbury
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Tracey McCullough - 03 386 3018
- Owner
- Ryman Healthcare - 03 366 4069
- Clinical Manager
- Adrienne Sincock
- Clinical Manager
- Anna Scott
Other services

Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Diana Isaac Retirement Village, we’re dedicated to caring for you now and into your future.
As well as independent living and assisted living in serviced apartments, we also provide resthome, hospital and specialist dementia care. Providing the full range of living and care options is just one of Ryman’s points of difference.
We've won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award six times. And we’ve been awarded the gold medal six times in the Reader’s Digest Quality Service award.
Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.
Located off East Ellington Drive in Mairehau, the village is conveniently situated close to the Palms Shopping Centre.
Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.
A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.
In hospital care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.
Private rooms are warm and spacious, and every room includes an ensuite bathroom. There are monitored call bells in your room and ensuite. To ensure a prompt response, all of our nursing and care staff carry a pager that alerts them if a resident rings their bell.
We provide all your meals and snacks form our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.
Amenities include a hair and beauty salon and a shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.
What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.
Choosing the right care centre is one of the most important decisions you will make. At Diana Isaac, our dedication to care begins even before you or your loved one has moved in.
The Lifestyle at Diana Isaac Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.
Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.
You’ll be supported by our care team every step of the way, to ensure your move into hospital care is a smooth and informed transition.
We look forward to introducing you to our warm and caring community.
Service/Facility Details
Detail | Status |
---|---|
Contract with DHB | Yes |
Certification | Yes |
ORA Applies | No |
Updated: 17 Mar 2022 |
Bed and Vacancy Details
Detail | Status |
---|---|
Approximate number of beds at this level of care | 40 |
Vacancy | Yes |
Impending vacancy | No - We welcome your enquiry |
Premium Room Charges | Yes as at 27 Sep 2021 |
MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
Extra admission requirements due to COVID-19 | Yes |
Updated: 23 May 2022 |
Personnel
Type | Hours Per Week | Status | Details |
---|---|---|---|
Registered Nurse | Yes | Our resthome has a full time registered nurse dedicated to this area, as well as a highly skilled Clinical Manager, who overviews the clinical care of all residents in the resthome. | |
Nurse Practitioner | Yes | ||
Enrolled Nurse | Yes | ||
Healthcare Assistants/Caregivers | Yes | As much as possible, the same caregivers will care for you each shift so they will get to know you well. All our caregivers are supported to undertake training in care of the older person. | |
Physiotherapist | Yes | ||
Activities Co-ordinator | Yes | We have dedicated Activities Coordinators in the Care Centre who work five days per week and deliver a wide range of activities for the residents to participate in should they wish. | |
Hairdresser | Yes | We have a fully equipped hairdressing salon on site. | |
Podiatrist | Yes | ||
Dietitian | Yes | ||
Chaplain/Spiritual Advisor | Yes | ||
Other Personnel | Yes | We welcome visitors to our Care Centre and should you require the services of specialists we will assist you in accessing the appropriate people to meet your requirements. | |
Updated: 17 Mar 2022 |
Specialities or Areas of Expertise
Specialities or Areas of Expertise | Status | Details |
---|---|---|
Oxygen Management | Yes | |
Gastronomy/Nasogastric Management | Yes | |
Bariatric (Care of the very overweight) | Yes | |
Palliative Care (Contracted) | Yes | |
End of Life/Palliative Care | Yes | |
Dialysis | Yes | |
Wound Care | Yes | |
Diabetic Care | Yes | |
Continence Advice | Yes | |
Stomal Therapy | Yes | |
Tracheotomy Care | Yes | |
Spinal Injuries Care | Yes | |
Infection Control | Yes | |
Clinical Management | Yes | |
Updated: 17 Mar 2022 |
Features
Feature | Status | Details |
---|---|---|
Single Rooms | Yes | |
Ensuite | Yes | All our rooms have full ensuites |
Alcohol Permitted | Yes | We host a Happy Hour every week |
Negotiate To Bring Own Pet | Yes | |
Phone Access In Own Room | Yes | |
Lounges/seating areas | Yes | Each area of the Care Centre has two beautiful appointed lounges and there is a large internal atrium area |
Palliative Care Contract | Yes | |
Outings | Yes | |
Whanau Room | Yes | |
Newsletter | Yes | |
Rural Setting | Yes | |
Semi-Secure | Yes | We also offer secure care in our speciallised dementia unit |
Updated: 17 Mar 2022 |
Special Features
Diana Isaac offers the full continuum of care within its beautiful retirement village. Not only can you access resthome level care but we also have hospital level services available in a well appointed hospital wing with 24 hour registered nursing care available. We also offer speciallised services within our dementia care unit. This unit is purpose built and offers excellent care and services delivered by compassionate and well trained staff. |
Updated: 17 Mar 2022 |
Interests & Activities
We offer a comprehensive activities programme with dedicated activity coordinators for each area of our complex. We believe in having fun, so ask Jenny for more information when you visit. |
Updated: 17 Mar 2022 |
Additional Information
Topic | Details | |
---|---|---|
Details about meals | All of our meals are prepared on site by our wonderful Food Services Team. We work hard to ensure everyone's special requests are accounted for. | |
Updated: 17 Mar 2022 |
Languages Spoken
Language | Status | Details |
---|---|---|
English | Yes | |
Other Details | Yes | If English is your second language we will endeavor to take every opportunity to meet your needs. We will access an interpreter should this be required and we are happy to work closely with family members to ensure we understand your needs fully. |
Updated: 17 Mar 2022 |
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations | Status | Details |
---|---|---|
(Other comments) | Yes | We respect all denominations and hold interdenominational services on a weekly basis in our Chapel and/or Resthome Lounge. |
Updated: 17 Mar 2022 |
Credentials & Membership
Credentials & Membership RC | Status | Details |
---|---|---|
Registered Retirement Village? | Yes | |
Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
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Updated: 17 Mar 2022 |
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.