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Diana Isaac

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Information Pack
At a glance
Vacancy
Yes
Name
Diana Isaac
Category
Hospital Care
Address
1 Lady Isaac Way
Mairehau
Christchurch 8052
DHB
Canterbury
Phone
03 386 3018
Fax
03 386 3019
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Owner
Ryman Healthcare
Village Manager
Tracey McCullough
Clinical Manager
Adrienne Sincock
Clinical Manager
Anna Scott
Other services
Media
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Diana's Journal Winter 2019 Newsletter Diana's Journal Winter 2019 Newsletter Diana's Journal Winter 2019 Newsletter

View our village newsletter here. You will get a glimpse into village life and what's been happening lately.

Add your own review for this service

All Icing and No Cake

Beautiful landscaping and almost hotel-like ambience. Carers at coal-face level are very pleasant in contrast to somewhat aloof management staff. Information about loved-one's wellbeing and/or careplan only reluctantly given.
A great hospital for those who are able to appreciate their surroundings - despite claims to cater for dementia-sufferers, our relative was unexpectedly deemed too noisy and we were forced to seek another hospital ASAP that could care for her.

Description
Winner: 2019 Trusted Brand Aged Care & Retirement Villages

Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Diana Isaac Retirement Village, we’re dedicated to caring for you now and into your future.

As well as independent living and assisted living in serviced apartments, we also provide resthome, hospital and specialist dementia care. Providing the full range of living and care options is just one of Ryman’s points of difference.

Since 2014, we’ve repeatedly won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award. And we’ve been awarded the gold medal four times in the Reader’s Digest Quality Service award.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Located off East Ellington Drive in Mairehau, the village is conveniently situated close to the Palms Shopping Centre.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.

In hospital care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.

Private rooms are warm and spacious, and every room includes an ensuite bathroom. There are monitored call bells in your room and ensuite. To ensure a prompt response, all of our nursing and care staff carry a pager that alerts them if a resident rings their bell.

We provide all your meals and snacks form our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.

Amenities include a hair and beauty salon and a shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.

What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre is one of the most important decisions you will make. At Diana Isaac, our dedication to care begins even before you or your loved one has moved in.

The Lifestyle at Diana Isaac Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.

Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.

You’ll be supported by our care team every step of the way, to ensure your move into hospital care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 27 Feb 2019
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 40
Vacancy Yes
Impending vacancy No
Additional Room CostsYes
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 23 Oct 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes Our resthome has a full time registered nurse dedicated to this area, as well as a highly skilled Clinical Manager, who overviews the clinical care of all residents in the resthome.
Nurse Practitioner Yes
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes As much as possible, the same caregivers will care for you each shift so they will get to know you well. All our caregivers are supported to undertake training in care of the older person.
Physiotherapist Yes
Activities Co-ordinator Yes We have dedicated Activities Coordinators in the Care Centre who work five days per week and deliver a wide range of activities for the residents to participate in should they wish.
Hairdresser Yes We have a fully equipped hairdressing salon on site.
Podiatrist Yes
Dietitian Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes We welcome visitors to our Care Centre and should you require the services of specialists we will assist you in accessing the appropriate people to meet your requirements.
Updated: 27 Feb 2019
Features
Features
FeatureStatusDetails
Single Rooms Yes
Ensuite Yes All our rooms have full ensuites
Alcohol Permitted Yes We host a Happy Hour every week
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Lounges/seating areas Yes Each area of the Care Centre has two beautiful appointed lounges and there is a large internal atrium area
Palliative Care Contract Yes
Outings Yes
Whanau Room Yes
Newsletter Yes
Rural Setting Yes
Semi-Secure Yes We also offer secure care in our speciallised dementia unit
Updated: 27 Feb 2019
Special Features
Special Features
Diana Isaac offers the full continuum of care within its beautiful retirement village.

Not only can you access resthome level care but we also have hospital level services available in a well appointed hospital wing with 24 hour registered nursing care available.

We also offer speciallised services within our dementia care unit. This unit is purpose built and offers excellent care and services delivered by compassionate and well trained staff.
Updated: 27 Feb 2019
Interests & Activities
Interests & Activities
We offer a comprehensive activities programme with dedicated activity coordinators for each area of our complex. We believe in having fun, so ask Jenny for more information when you visit.
Updated: 27 Feb 2019
Additional Information
Additional Information
TopicDetails
Details about Meals All of our meals are prepared on site by our wonderful Food Services Team. We work hard to ensure everyone's special requests are accounted for.
Updated: 27 Feb 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Other Details Yes If English is your second language we will endeavor to take every opportunity to meet your needs. We will access an interpreter should this be required and we are happy to work closely with family members to ensure we understand your needs fully.
Updated: 27 Feb 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes We respect all denominations and hold interdenominational services on a weekly basis in our Chapel and/or Resthome Lounge.
Updated: 27 Feb 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 27 Feb 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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