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Diana Isaac

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Information Pack
At a glance
Vacancy
Yes
Name
Diana Isaac
Category
Rest Home Care
Address
1 Lady Isaac Way
Mairehau
Christchurch 8052
DHB
Canterbury
Phone
03 386 3018
Fax
03 386 3019
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Owner
Ryman Healthcare
Village Manager
Tracey McCullough
Clinical Manager
Adrienne Sincock
Clinical Manager
Anna Scott
Other services
Media
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Diana's Journal Winter 2019 Newsletter Diana's Journal Winter 2019 Newsletter Diana's Journal Winter 2019 Newsletter

View our village newsletter here. You will get a glimpse into village life and what's been happening lately.

Add your own review for this service

All Icing and No Cake

Beautiful landscaping and almost hotel-like ambience. Carers at coal-face level are very pleasant in contrast to somewhat aloof management staff. Information about loved-one's wellbeing and/or careplan only reluctantly given.
A great hospital for those who are able to appreciate their surroundings - despite claims to cater for dementia-sufferers, our relative was unexpectedly deemed too noisy and we were forced to seek another hospital ASAP that could care for her.

Description
Ryman Healthcare have been providing retirement living and care options within one village community for over 30 years. Putting residents first has always been our priority, and our terms, care and innovation are a direct reflection of this. Because at Ryman, it's all about people.

Winner: 2019 Trusted Brand Aged Care & Retirement Villages

Located off East Ellington Drive in Mairehau, the village is conveniently situated close to the Palms Shopping Centre.

Resthome residents receive the very best in clinical care, alongside the benefits of living in our friendly community. The care we provide is specific to your needs. We can assist you with anything from showering and assistance with dressing, to administering medicines – it simply depends on whatever your needs are at that time.

With this extra help, daily life carries on as normal. The activities and outings are all there for you to take advantage of, and we encourage you to make the most of what the care centre has to offer.

Private rooms are spacious and there are a selection of room layouts, so you can choose which one is right for you. You will also enjoy a private ensuite and television. What’s important is that it is your own personal space, with the scope to personalise it with your own furnishings and belongings.

It all combines to create a haven for you to relax in, with views that overlook beautifully landscaped gardens, courtyards or atriums. There is plenty of space to welcome visitors and some rooms feature an alcove that can accommodate a display cabinet, storage or a small fridge.

Our care centres are staffed 24-hours a day. They are comprised of registered nurses; backed by a team of care assistants and care is overseen by the clinical manager, unit coordinators and registered nurses. You will benefit from staff ratios that are amongst the highest in the retirement sector.

Each resident is unique, so by listening to your needs, we can customise your care. Our own custom-built electronic care programme – myRyman – gives nurses and care assistants all the personalised care information they need, at the bedside, to provide the best care for every resident.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 27 Feb 2019
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 40
Vacancy Yes
A beautifully appointed modern 40 Bed Rest home with a covered internal atrium and views across our award-winning gardens. Our rooms are spacious with individual ensuite bathrooms and flat-screen televisions. We welcome all enquiries and we are happy to organise tours of the facility.
Impending vacancy No - We have a waiting list.
Additional Room CostsYes
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 26 Aug 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes Our resthome has a full time registered nurse dedicated to this area, as well as a highly skilled Clinical Manager, who overviews the clinical care of all residents in the resthome.
Nurse Practitioner Yes
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes As much as possible, the same caregivers will care for you each shift so they will get to know you well. All our caregivers are supported to undertake training in care of the older person.
Physiotherapist Yes
Activities Co-ordinator Yes We have dedicated Activities Coordinators in the Care Centre who work five days per week and deliver a wide range of activities for the residents to participate in should they wish.
Hairdresser Yes We have a fully equipped hairdressing salon on site.
Podiatrist Yes
Dietitian Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes We welcome visitors to our Care Centre and should you require the services of specialists we will assist you in accessing the appropriate people to meet your requirements.
Updated: 27 Feb 2019
Features
Features
FeatureStatusDetails
Single Rooms Yes
Ensuite Yes All our rooms have full ensuites
Alcohol Permitted Yes We host a Happy Hour every week
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Lounges/seating areas Yes Each area of the Care Centre has two beautiful appointed lounges and there is a large internal atrium area
Palliative Care Contract Yes
Outings Yes
Whanau Room Yes
Newsletter Yes
Rural Setting Yes
Semi-Secure Yes We also offer secure care in our speciallised dementia unit
Updated: 27 Feb 2019
Special Features
Special Features
Diana Isaac offers the full continuum of care within its beautiful retirement village.

Not only can you access resthome level care but we also have hospital level services available in a well appointed hospital wing with 24 hour registered nursing care available.

We also offer speciallised services within our dementia care unit. This unit is purpose built and offers excellent care and services delivered by compassionate and well trained staff.
Updated: 27 Feb 2019
Interests & Activities
Interests & Activities
We offer a comprehensive activities programme with dedicated activity coordinators for each area of our complex. We believe in having fun, so ask Jenny for more information when you visit.
Updated: 27 Feb 2019
Additional Information
Additional Information
TopicDetails
Details about Meals All of our meals are prepared on site by our wonderful Food Services Team. We work hard to ensure everyone's special requests are accounted for.
Updated: 27 Feb 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Other Details Yes If English is your second language we will endeavor to take every opportunity to meet your needs. We will access an interpreter should this be required and we are happy to work closely with family members to ensure we understand your needs fully.
Updated: 27 Feb 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes We respect all denominations and hold interdenominational services on a weekly basis in our Chapel and/or Resthome Lounge.
Updated: 27 Feb 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 26 Jun 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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